Lawcomm Solicitors Reviews 

434
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and prompt when answering questions throughout the entire process. Consumers often highlight that legal matters progress smoothly, with complex procedures clearly explained and managed efficiently to keep things moving. Some reviewers were not happy with the communication, mentioning that emails and phone calls frequently went unanswered or experienced long delays. People also noted frustrating service issues, a lack of transparency, and difficulties getting timely updates regarding their property transactions. Clients occasionally felt that certain staff members lacked competence or urgency when handling important paperwork.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting dedicated and professional service from named... See more

Service

Customers consistently note positive experiences with service, highlighting professional, efficient, and... See more

Response time

Customers had positive experiences with response time, frequently highlighting prompt and swift... See more

Customer service

Consumers find customer service to be exceptionally positive, praising the dependable communication and... See more

Customer communications

Clients share ambiguous opinions on contact, reflecting contrasting experiences with communication. While... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Buying & selling a property: It took over 18 monhs to sell my house with various failed sales.Pavan Roath was amazingly kind and supportive throughout the process. He was always there to answer any q... See more

Rated 5 out of 5 stars

Saira was absolutely amazing, effective and efficient. Got the long items of enquiries done ahead of time and kept on top of every detail. Very communicative and always on hand to answer any questions... See more

Rated 5 out of 5 stars

Easy to follow on line reports and progression of sale/purchase. Zahra, who was dealing with things for us was at the end if the phone should we have any queries that I needed answers to quickly. Thin... See more

Rated 5 out of 5 stars

I would definitely use Lawcomm again! Natalie chan was my solicitor and I can’t thank her enough she was amazing ! I am a first time buyer and to be honest didn’t really know what to expect from the h... See more


Company details

  1. Law firm
  2. Conveyancer
  3. Employment Lawyer
  4. Family Lawyer
  5. Legal Services

Written by the company

The firm was established in 1999 by the current Managing Director from a single desk and has grown steadily since formation in all of its main practice areas. We are happy to meet with you at any of our locations or you can work with us from anywhere without a face-to-face meeting via phone, videocall, email or our client portal.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

434 reviews

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4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 58% of negative reviews

Typically replies within 48 hours

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4.3

All reviews

(434)

82 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommend Lawcomm especially Natalie chan

I would definitely use Lawcomm again! Natalie chan was my solicitor and I can’t thank her enough she was amazing ! I am a first time buyer and to be honest didn’t really know what to expect from the house buying process but she made everything so simple, any and all enquiries I had she answered, her communication with what was going on throughout was really appreciated and really put my mind at ease. If I did it all again knowing what I know now I would definitely request Natalie again. Highly recommend :)

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Thanks Pavan!

I recently used Lawcomm Solicitors as a first-time buyer and I couldn’t be happier with the service I received from Pavan. From start to finish, the entire process was handled with professionalism, efficiency, and clear communication.

Pavan was always responsive and kept me updated at every stage, which made the whole experience far less stressful than I had anticipated. Any questions I had were answered promptly and clearly explained, so I always felt informed and confident about what was happening.

I would highly recommend Lawcomm Solicitors to anyone buying or selling a property. Pavan has been brilliant throughout - friendly, transparent, and highly knowledgeable. Thank you again for making the whole process seamless and stress-free, Pavan!

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Eddie from 4 old mill house

Carolyn from Lawcomms Solicitors provided me very good service with my house purchase so highly recommended this law firm for you house sale or purchase

27 February 2026
Unprompted review
Rated 5 out of 5 stars

This was a smooth selling experience…

This was a smooth selling experience and I’ve sold properties over the years. This was the first time using an online company for conveyancing. I can highly recommend them.
I had a named conveyancer:Lorraine who was responsive, communicated clearly and promptly and was professional. I had no doubt I was in good hands.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

We had the pleasure of having Natalie Chan as our solicitor dealing with our first time house purchase, we honestly can not fault our experience with her one bit she has been so helpful and efficient, I will recommend her personally to all family and friends

23 February 2026
Unprompted review
Rated 2 out of 5 stars

I was disappointed that the whole…

I was disappointed that the whole process took so long because of inattention.

13 February 2026
Unprompted review
Lawcomm Solicitors logo

Reply from Lawcomm Solicitors

Hi Dominic,

Thank you for taking the time to share your feedback. I’m really sorry to hear that the process felt longer than it should have. That’s not the standard we aim to deliver.

I appreciate you raising this, and I’ll be reviewing what happened to ensure any inattention is addressed and delays are avoided in future.

If you’re happy to, please send your reference number to feedback@lawcomm.co.uk so we can look into this further.

Rated 5 out of 5 stars

Buying & selling a property:

Buying & selling a property:
It took over 18 monhs to sell my house with various failed sales.Pavan Roath was amazingly kind and supportive throughout the process. He was always there to answer any questions and explained everything clearly and concisely. I highly recommend Lawcomm Solicitors.

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

Overall, I had a good experience with Lawcomm. The communication was frequent and on point. The only hitch was frequent delays from the buyers solicitors. However, Lawcomm, in particular, a lady by the name of Zahrah, was very helpful indeed.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service from Zahra kahn

From start to finish Zahra was sufficient and professional. The whole procedure was smooth going and updated each stop of the way . Would highly recommend Zahra’s service to anyone. Also the cost of the services were by far the cheapest I got quoted and really can’t say a bad word about Lawcomm. Thank you for getting me into my first home.

6 January 2026
Unprompted review
Rated 5 out of 5 stars

Zahra Khan

Zahra Khan dealt with the conveyance of our late parents property, apart from confusion with the 365 verification, everything worked well, and the price we were quoted at the beginning of the process was the price we paid.

2 February 2026
Unprompted review
Rated 1 out of 5 stars

Didn't do the job properly and don't care

My review has brought some response from Lawcomm. On the 29th Jan inst. I received a request to remove my review while they review my complaint.

1 January 2026
Unprompted review
Lawcomm Solicitors logo

Reply from Lawcomm Solicitors

Thank you for taking the time to share your experience. We’re sorry to hear about the concerns you’ve raised.

We take feedback of this nature seriously. While your matter dates back many years, we would still like to review the points you’ve mentioned. To do this properly, we need to locate the relevant file and documentation.

Please contact us at feedback@lawcomm.co.uk and include your case reference number, as this will allow us to investigate your concerns thoroughly and respond appropriately.

Rated 1 out of 5 stars

Poor experience from start to finish

Poor experience from start to finish. Straightforward house purchase, required constant chasing, often don’t return calls and they didn’t make a relatively easy conveyancing case easy to understand. I feel conveyancing solicitors have a duty to make sure clients are kept informed and ensure the legal jargon is made easy to understand. Unfortunately I had no faith the individual solicitor dealing with my purchase was competent in her job. It took 18 months from moving into property to when to received confirmation the property had been registered in my name by the land registry. I have nothing positive to say about my experience:

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Saira was absolutely amazing

Saira was absolutely amazing, effective and efficient. Got the long items of enquiries done ahead of time and kept on top of every detail. Very communicative and always on hand to answer any questions but also making sure if there was anything I could do, I could help speed things along.

16 January 2026
Unprompted review
Rated 5 out of 5 stars

Great support

I have found Natalie Chan to have been helpful, informative and supportive through our sales experience. She responded promptly and answered any questions I had.

12 January 2026
Unprompted review
Rated 5 out of 5 stars

conveyancing process…

Syed made the conveyancing process seamless from start to finish. He was always prompt in responding to my questions and communicated clearly and considerately with everyone involved. I would have no hesitation in using this firm again and would specifically request Syed.

19 December 2025
Unprompted review
Rated 5 out of 5 stars

I highly recommend Lawcomm for Outstanding Conveyancing

I highly recommend Lawcomm for conveyancing services, particularly based on my outstanding experience with my solicitor, Khiah.
Seamless and Stress-Free Process
Clarity and Organisation: The entire conveyancing process was clearly explained from the start, with swift initial contact and a transparent outline of the next steps.
Easy Online Tracking: The user-friendly online portal was a standout feature, simplifying the process by providing all necessary information, tracking progress with a clear timeline, and eliminating the hassle of sending documents via post.
Exceptional Responsiveness: Khiah was highly responsive and easily accessible. I could "always get hold of solicitor right away," and updates/emails were handled immediately.

Professional Support and Efficiency
Smooth Transaction: The transaction proceeded very smoothly, with Khiah providing consistent advice and support at every stage, successfully navigating "a few bumps in the journey."
Crisis Management: Lawcomm demonstrated "utmost professionalism" and provided essential support during a "very stressful process" when a last-minute issue arose regarding the seller's deposit requirement before exchange. Khiah's work "took the stress out of the situation," especially following a difficult divorce and lots of bumps from the seller.

Recommendation:

I absolutely recommend Lawcomm. The costing was clearly explained, and the entire service was quick - I knew where I was - completely compliant and trustworthy. A sincere thank you to Khiah for her exceptional work.

18 December 2025
Unprompted review
Rated 1 out of 5 stars

Astonishingly bad

This firm turned what should have been a simple sale into a long and painful endurance test. Every time we answered their questions, the same ones resurfaced weeks later as if the previous replies had dissolved into thin air.

Communication was almost impossible. Calls rang out or went to voicemail, emails went unanswered, and when someone did reply it was usually a single blunt sentence that clarified nothing. It felt like trying to complete a sale with a brick wall.

The most unbelievable moment came when the buyers lender told us they had not received documents that this firm told our solicitor had been sent. That seemed to sum up the entire experience.

Ten months of delays cost us extra valuations, extra fees, and eventually the entire buyer. We have never seen a transaction handled with such little urgency or care.

In my opinion this firm operates in a way that leaves customers stranded and frustrated. It has been genuinely astonishing how slow and chaotic the process has been.

28 November 2025
Unprompted review
Lawcomm Solicitors logo

Reply from Lawcomm Solicitors

Thank you for taking the time to share your experience. We are very sorry to hear about the difficulties you encountered and the frustration this caused.

Clear communication and timely progress are fundamental to the service we aim to provide, and it is disappointing to learn that we fell short of your expectations.

We would like to investigate the issues you have raised in more detail. Please contact us at feedback@lawcomm.co.uk with your reference number so that we can review your case thoroughly and address your concerns.

Your feedback is important to us, and we are committed to learning from this to improve the service we deliver to all our clients.

Rated 5 out of 5 stars

Zahra was efficient and straight to the…

Zahra was efficient and straight to the point. At times it was stressful but the job got done and we now have our first home despite others in the chain failing the timescales and delaying the exchange of contracts. Thank you Zahra.

29 October 2025
Unprompted review

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