Lawcomm Solicitors Reviews 

434
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff for being exceptionally helpful, professional, and very communicative throughout the entire property purchasing process. Many people note that solicitors respond promptly to questions, providing clear explanations and making a potentially stressful conveyancing journey much smoother for buyers. Some reviewers were not happy with the communication, mentioning that phone calls went straight to voicemail and important emails were frequently ignored. A few consumers also pointed out frustrating transaction delays, poor unresponsiveness from specific case handlers, and a noticeable lack of overall transparency throughout.

What people talk about most

Staff

Clients share positive opinions on staff, noting that solicitors handle transactions with professionalism and... See more

Service

Reviewers highlight positive aspects of service, noting that transactions are handled smoothly and... See more

Response time

Customers consistently note positive experiences with response_time, frequently highlighting swift replies... See more

Customer service

People report positive experiences with customer service, often highlighting prompt communication, attention... See more

Customer communications

Consumers find contact experiences to be mixed, with widely differing opinions on communication. While some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Buying & selling a property: It took over 18 monhs to sell my house with various failed sales.Pavan Roath was amazingly kind and supportive throughout the process. He was always there to answer any q... See more

Rated 5 out of 5 stars

Saira was absolutely amazing, effective and efficient. Got the long items of enquiries done ahead of time and kept on top of every detail. Very communicative and always on hand to answer any questions... See more

Rated 5 out of 5 stars

Easy to follow on line reports and progression of sale/purchase. Zahra, who was dealing with things for us was at the end if the phone should we have any queries that I needed answers to quickly. Thin... See more

Rated 5 out of 5 stars

I would definitely use Lawcomm again! Natalie chan was my solicitor and I can’t thank her enough she was amazing ! I am a first time buyer and to be honest didn’t really know what to expect from the h... See more


Company details

  1. Law firm
  2. Conveyancer
  3. Employment Lawyer
  4. Family Lawyer
  5. Legal Services

Written by the company

The firm was established in 1999 by the current Managing Director from a single desk and has grown steadily since formation in all of its main practice areas. We are happy to meet with you at any of our locations or you can work with us from anywhere without a face-to-face meeting via phone, videocall, email or our client portal.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

434 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 58% of negative reviews

Typically replies within 48 hours

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4.3

All reviews

(434)

82 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service that I would highly…

Excellent service that I would highly recommend. Raquel went above and beyond the normal level of service to assist in a quick and sometimes difficult situation to ensure a very quick sale and purchase on my behalf. Thank you so much for your efforts

22 January 2025
Unprompted review
Rated 2 out of 5 stars

Online conveyancing not always a good idea.

I contacted this firm re.online conveyancing. Contrary to the positive reports of many of the previous clients, my experience was wholly negative. The company uses a legal programme use Hoowla whict tracks the process of buying and selling. It assumes a legal and computing level of skill to operate, and the website offers various methods of help for the uninitiated. It is a million miles away from intuitive. From day one, I was expcted to complete numerous legal forms using this method. Appeals for help were ignored totally, the only response being further online demands to complete the forms. My time is as valuable as any other, and I have no wish to contribute to the iincreasing and unnecessary dehumanisation of society, even as a proxy.

18 January 2025
Unprompted review
Rated 5 out of 5 stars

Carolyn Shakespeare was fantastic in…

Carolyn Shakespeare was fantastic in our first time purchase. She was seamless, got on with the job and got everything done on time to a high standard. There were hardly any delays or issues on our side and when the odd issue or question came from seller side, she was on it straight away.
She kept us updated on the important parts by email and replied quickly if we had questions. She was also easily reachable by phone, which we appreciate isn’t the case with all solicitors!
All in all a great experience with Carolyn and Lawcomm for our first time purchase.

17 January 2025
Unprompted review
Rated 5 out of 5 stars

Sale of property in Sevenoaks

Natalie Chan provided a very efficient service with regards the property we were selling in Sevenoaks. Email communications were clear and where there was a need for phone calls Natalie was always helpful in answering questions, which she did in a bright and cheerful way. I would definitely recommend. So, in conclusion, I am a happy customer. Thank you.

3 January 2025
Unprompted review
Rated 5 out of 5 stars

Natalie was fantastic

Natalie was fantastic, her and the team at Lawcomm kept us well informed on our sale and were very professional and nothing was too much trouble. I would definitely recommend them.

20 December 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic Experience with Vaishnavi!

As a first-time buyer, I was really nervous about the whole process. Vaishnavi, my conveyancer, was absolutely amazing! She has such a lovely manner and was always there to answer any questions I had. She kept me informed every step of the way. From offer to completion, it took about 10 weeks, if not less. I'm really impressed and would definitely recommend her.

19 December 2024
Unprompted review
Rated 4 out of 5 stars

Recommended for conveyancing

Recommended for conveyancing. After the first month, I was switched to Sanjib who was the consummate professional and was always on hand to answer questions - very promptly and consistently and even late at night.

I'd like to thank them for their guidance as a First Time Buyer.

6 December 2024
Unprompted review
Rated 5 out of 5 stars

Carolyn Shakespeare

Carolyn Shakespeare has made this a very easy process which was really appreciated as it was my mothers home, which needed to be sold due to her passing away. Thank you so much.

2 December 2024
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs

The worst experience. Just the worst. We were unlucky enough to have Josh assigned to our case initially. Didn't respond to emails, made some basic GDPR errors, and was quite happy to blame his team members for mistakes made. Sloppy, shoddy and unprofessional. For reasons never explained, our case was then assigned to Carolyn, who was much better. However, throughout the process we never felt we were in safe hands, and found Lawcomms to be reactive rather than proactive. They made an already stressful process much more stressful. I'd say avoid this lot and spend your money on a decent solicitor who knows what they are doing.

2 December 2024
Unprompted review
Rated 5 out of 5 stars

Cannot fault Lawcomm - great price & service

Lawcomm were very competitive on price and our solicitor Surinderpal was very efficient and pro-active during our sale. We were very impressed with her professionalism and communications during the whole process.

22 November 2024
Unprompted review
Rated 5 out of 5 stars

Natalie Chan

Read through the reviews and hoped Natalie would be available for our conveyancing as everyone was singing her praises.
She was luckily and it was just as well as the whole process was beset with pitfalls and problems from the other parties.
Natalie was always contactable or would phone straight back, diligent with informing the rest of the chain, reassuring with information and charming with a nice sense of humour.
In contrast I described our buyer and her woeful virtue signalling solicitor efforts as a "catalogue of incompetence" so it was a challenge.
Wards estate agents offered me the services of their in-house solicitor but I chose Natalie and saved £1500 on their fee.
Win win situation, superb in every department thank you Natalie and a bottle of Moet is winging it's way to the office in appreciation.
Jon and Anna Spreadbury

21 November 2024
Unprompted review
Rated 5 out of 5 stars

Natalie at Lawcomm was fantastic

Natalie at Lawcomm was fantastic. Consistent and effective communication from start to finish. Never had to chase her for anything. All questions answered fully and promptly. Megan & Elliott

8 November 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend from a first time buyer

Highly recommend. As a first time buyer we weren’t too sure on the process but used Lawwcomm solicitors and they were fantastic. Especially Carolyn who worked on our case, she kept us updated with everything and was quick to respond to me. She did everything very fast and answered any questions we had. 10/10

14 November 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT USE

DO NOT USE
Absolutely shocking company.
Shocking communication .
Over worked.
Totally incompetent.
Does not know procedures
Does not care how long it takes
DO NOT USE

4 April 2024
Unprompted review
Lawcomm Solicitors logo

Reply from Lawcomm Solicitors

Dear John,

It seems you have opened a complaint with us which is currently being investigated. We kindly ask you to remove this review until your complaint is settled, in which you are then free to leave a review as you see fit.

We hope we can explain our situation to you to help you understand what happened with your case and why it can feel disappointing when things are out of our control.

Thank you.

Rated 5 out of 5 stars

I would highly recommend

Natalie was superb from start to finish with my house sale. She was quick to introduce herself and act on anything that came up and as a result my house sale went through extremely quick which is what I was aiming for. Thank you!

10 October 2024
Unprompted review
Rated 5 out of 5 stars

I recently used this law firm for the…

I recently used this law firm for the sale of my property. Natalie Chan was great. She responded to my emails promptly and she was very efficient. The sale process ran very smoothly. I highly recommend this law firm and their fees are also very reasonable.

1 November 2024
Unprompted review
Rated 5 out of 5 stars

As a first-time buyer

As a first-time buyer, I was initially overwhelmed by the property buying process, but I couldn’t have asked for better guidance than what I received from Pavan. He expertly guided me through each step, making sure I understood everything clearly. No matter how many questions I had, Pavan was always prompt and patient in answering them, providing reassurance every time I called.

I’d also like to thank Donna, who was an incredible support, backing up Pavan seamlessly on his off days. Together, they made the entire experience smooth and stress-free.

Thank you, Pavan and Donna, for your professionalism and dedication—I’m truly grateful for your help in making this process a success!

29 October 2024
Unprompted review
Rated 5 out of 5 stars

The service and advice were excellent

The service and advice were excellent. The response times for queries and messages were very fast, even when outside of regular business hours; everything went very smoothly, and communication was excellent. I would highly recommend this firm and the conveyancing executive Sanjib; 5 stars all around. I would definitely use them again.

25 October 2024
Unprompted review

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