Lawcomm Solicitors Reviews 

434
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff for being exceptionally helpful, professional, and very communicative throughout the entire property purchasing process. Many people note that solicitors respond promptly to questions, providing clear explanations and making a potentially stressful conveyancing journey much smoother for buyers. Some reviewers were not happy with the communication, mentioning that phone calls went straight to voicemail and important emails were frequently ignored. A few consumers also pointed out frustrating transaction delays, poor unresponsiveness from specific case handlers, and a noticeable lack of overall transparency throughout.

What people talk about most

Staff

Clients share positive opinions on staff, noting that solicitors handle transactions with professionalism and... See more

Service

Reviewers highlight positive aspects of service, noting that transactions are handled smoothly and... See more

Response time

Customers consistently note positive experiences with response_time, frequently highlighting swift replies... See more

Customer service

People report positive experiences with customer service, often highlighting prompt communication, attention... See more

Customer communications

Consumers find contact experiences to be mixed, with widely differing opinions on communication. While some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Buying & selling a property: It took over 18 monhs to sell my house with various failed sales.Pavan Roath was amazingly kind and supportive throughout the process. He was always there to answer any q... See more

Rated 5 out of 5 stars

Saira was absolutely amazing, effective and efficient. Got the long items of enquiries done ahead of time and kept on top of every detail. Very communicative and always on hand to answer any questions... See more

Rated 5 out of 5 stars

Easy to follow on line reports and progression of sale/purchase. Zahra, who was dealing with things for us was at the end if the phone should we have any queries that I needed answers to quickly. Thin... See more

Rated 5 out of 5 stars

I would definitely use Lawcomm again! Natalie chan was my solicitor and I can’t thank her enough she was amazing ! I am a first time buyer and to be honest didn’t really know what to expect from the h... See more


Company details

  1. Law firm
  2. Conveyancer
  3. Employment Lawyer
  4. Family Lawyer
  5. Legal Services

Written by the company

The firm was established in 1999 by the current Managing Director from a single desk and has grown steadily since formation in all of its main practice areas. We are happy to meet with you at any of our locations or you can work with us from anywhere without a face-to-face meeting via phone, videocall, email or our client portal.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

434 reviews

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4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 58% of negative reviews

Typically replies within 48 hours

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4.3

All reviews

(434)

82 reviews in the last 12 months

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Rated 5 out of 5 stars

5 stars

5 stars – Excellent Service from Natalie

I had a fantastic experience working with Natalie during the sale of my old and purchase of our new property. From start to finish, she provided exceptional customer service, always keeping us informed and making sure everything ran smoothly. Natalie was responsive, professional, and easy to communicate with, even on the final day of completion when mobile reception was a bit tricky. Her dedication to ensuring a successful and stress-free transaction was clear throughout the process.

If you’re looking for someone who will go above and beyond for her clients, I highly recommend Natalie. Thank you again for all your hard work – it was a pleasure working with you!

24 October 2024
Unprompted review
Rated 5 out of 5 stars

Excellent firm, 5* service from Sanjib Pathak

I was referred to Lawcomm Solicitors by a friend, and my conveyancing needs were handled by Sanjib Pathak. I cannot recommend him highly enough! From the start, Sanjib was not only professional and knowledgeable but also incredibly attentive to my needs.

I was impressed by the consistent email notifications regarding the progress of our sale and purchase, often received in the evenings (when other solicitors stop), along with prompt responses to my queries during those hours. This dedication truly reflects his exceptional work ethic and shows that he genuinely cares for each case he takes on.

Sanjib's communication was outstanding; he kept me informed at every stage, making what can often be a stressful process feel smooth and manageable. He took the time to break down complex legal terms into easy-to-understand language, ensuring I felt confident and informed in every decision.

What really stood out was his commitment to providing excellent customer service. Sanjib consistently went above and beyond to address my concerns, demonstrating his genuine care for his clients. His meticulous attention to detail ensured that everything was handled efficiently, leaving no stone unturned.

If you’re seeking a reliable, trustworthy, and highly skilled conveyancer, look no further than Sanjib Pathak, he is truly an asset to Lawcomm Solicitors. He made my experience not just successful but also reassuring amid the challenges of buying and selling a home. Thank you, Sanjib, for your exceptional service! We’ve already recommended this firm to family members, who are now utilizing their services, and we will definitely turn to them again in the future.

30 September 2024
Unprompted review
Rated 1 out of 5 stars

Frustratingly Poor Service

Annoyingly had a really frustrating experience with Lawcomm and the conveyancer assigned to us, Pavan.

We used Home Legal Direct who assigned us to our move to Lawcomm.

We was first time buyers buying a property that took over 5 months to complete. Issues began after searches where Pavan sat on these for just under two months. Whenever I called I went straight through to Pavans voicemail and all emails went unanswered. After a couple of weeks when Pavan did pick up the phone I was told he had issues with his phone. I asked why he had not responded to my emails which got no answer. I was told he had drafted queries and was awaiting on the technical team to review these. Again,I waited a further two week and experienced the same issues. Couldn’t get through,left numerous voicemails and emails. When I did get through I was met with the same excuse. I was told the technical team would review the drafted queries that week and they would go to the sellers solicitors. Waited a week and heard nothing until the estate agents rang saying the seller was on the verge of pulling out as Pavan was not responding to their emails chasing for updates nor the sellers solicitors. Rang again,no answer so I had to complain to home legal direct. I sent Pavan an email regarding how poor the service had been and received an apology and was told this would improve moving forward. It did not. I had to relentlessly chase,dial through to colleague numbers,every trick possible to get in touch with him. When I expressed concern about how long this was all taking being a first time buyer in no chain I was told how would I know,it’s very complex and so was the queries. They were not. He had failed to forget the two months he had held up the proceedings evidently too being a key factor in the time it was taking. When we did get to the final two weeks of the sale going through I again had to relentlessly chase on one of the queries to be resolved to the point I lost all patience and had to speak with the seller to agree it was fine personally and instruct Pavan. Then,on the day of the sale,Lawcomm had forgot to put a £24 charge on my invoice which was not paid for obvious reasons and said this would hold up the sale that day. After the sale there has been a few issues I have notified Lawcomm on hoping for assistance but received acknowledgement and nothing further so have given up on hoping to get these resolved.
Reading the reviews Lawcomm received perhaps this is isolated to just Pavan as other case handlers seem to be coveted by positive reviews bar Pavan.
Would not recommend!

8 August 2024
Unprompted review
Rated 5 out of 5 stars

Natalie was amazing

Natalie was amazing. Super responsive and professional and always available to support with sensible advice with our sale which was not always straight forward. Would highly recommend her!

1 October 2024
Unprompted review
Rated 5 out of 5 stars

conveyancing services

The conveyancing service provided by Sanjib Pathak of Lawcomm for the sale and purchase of our properties was excellent with he always seemed available and quick in response to questions. They were also very quick to transfer the outstanding balance from the transactions which was very welcome. We would certainly recommend them on the service provided to us.

19 October 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding help from Natalie Chan.

Outstanding help from Natalie Chan.

First time purchasing a property and she was always available and helpful whenever I needed it. Got everything done as smoothly as possible.

Will be using her again when I next move.

18 October 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding individual Syed Hoque

Outstanding individual Syed Hoque

We were very fortunate to get Syed assigned as our Solicitor for an Auction sale. He was extremely efficient, proactive, organised, reliable and knowledgable - the key characteristics needed to get the job done. He went over and beyond and was always easily contactable and kept us regularly updated at all steps. Before Syed was assigned our overall experience with Lawcomm was not as good, however he is an absolute credit to the firm and highly recommended.

18 October 2024
Unprompted review
Rated 5 out of 5 stars

I can not fault the service that I have…

I can not fault the service that I have received from Carolyn Shakespeare at Lawcomm. I am most grateful to her. I have been kept informed at every stage of the process and have received assistance where I needed it. The flowchart that this company uses let's you know exactly where the process is at and what is happening next. The cost of using Lawcomm was also half that of anything quoted by local solicitors. Great company to deal with. Thank you.

4 October 2024
Unprompted review
Rated 2 out of 5 stars

Disappointing

We were recommended Lawcomm by our estate agent and mistakenly thought it would speed up the process. We were initially assigned a solicitor who raised paperwork for a single seller when we are joint sellers, causing a delay. Then we were assigned different solicitor for reasons unknown to us. Our new solicitor was not easy to communicate with, not replying to emails and impossible to get hold of by phone and as this was our 1st time selling a property we had reasonable questions that we would have liked answering. We had to contact the estate agent for them to constantly chase lawcomm and through this discovered that the buyers solicitor had raised questions for our response weeks before they were actually passed to us by our solicitor. The final disappointment was when we eventually completed we were told to expect our money by latest 5pm that day which was unfortunately a Friday. When this didn’t happen we spent a stressful weekend not being able to contact anybody, apart from our bank who confirmed that no payment was pending. When we eventually managed to contact someone on Monday morning, the excuse was that ‘accounts didn’t get round to it on Friday’ Poor show, wouldnt recommend

13 September 2024
Unprompted review
Lawcomm Solicitors logo

Reply from Lawcomm Solicitors

Dear V & A, we're very sorry to hear about your experience but would be very interested in investigating what has happened here. If possible, please could you reply to the information request via Trustpilot, or send an email to Feedback@lacomm.co.uk with your reference number?

Rated 5 out of 5 stars

Negotiated a tricky sale

I can't praise Sanjib highly enough. He always responded quickly to requests and emails and made a stressful sale easier. We were losing hope on to our 3rd buyer through no fault of Lawcomm. Sanjib consistently worked quickly and efficiently throughout. I also found the online Howla system useful for tracking the case.

3 October 2024
Unprompted review
Rated 5 out of 5 stars

It was not without issues as I know my…

It was not without issues as I know my solicitor had so many cases on her plate but Vaishnavi managed to get a near impossible task done for which I will forever be grateful. Maintaining comms as the client is key but my appreciation for the effort put in is immense! Thank you!

27 September 2024
Unprompted review
Rated 4 out of 5 stars

Would use again

Natalie Chan was extremely helpful and professional. I have given 4 stars due to some initial struggles with a different individual, but once Natalie took over there was a lot of communication and updates given from Natalie, and a lot of hard work to get through some of the nitty gritty elements. Natalie persevered and got us to our desired outcome.

25 September 2024
Unprompted review
Rated 5 out of 5 stars

Great support through arduous experience of buying new build property

As first time buyers we needed more guidance and support than usual maybe; and Natalie at Lawcomm was always helpful, kind, and prompt with her updates. Everything didn't go swiftly or smoothly (because it was a new build perhaps) but Natalie Chan was always ready to give us reassurance and great support throughout the process. Thanks so much!

20 September 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service from Bernard at…

Excellent service from Bernard at Lawcomm. I found the whole process very smooth with great communication. All my queries were answered swiftly and my parents are now using Lawcomm for their move as a result. Also competitive price. Would highly recommend.

11 September 2024
Unprompted review
Rated 5 out of 5 stars

Josh

Josh was very efficient and kept me informed during the whole process,
Thanks Josh

13 September 2024
Unprompted review

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