After placing the order, communication on how it would be satisfied was very timely and clear. The item was delivered securely, promptly and well packaged. The item order was as expected with a great... See more
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See what reviewers are saying
I ordered both a Think Tank Camera Bag and a pair of Nikon Binoculars whilst on offer online. Both were awaiting stock to arrive at the time but that was not a problem for me. Within a couple of days... See more
Straight forward to deal with offered slightly more than quoted on trade-in product, honoured a reduced offer price on purchased product at time of enquiry which was finished by time of purchase, (al... See more
Online purchase. I can't fault the service at all, it was excellent service all round. Queries were answered quickly and fully, description on the condition of camera was spot on, the purchase went sm... See more
Company details
Written by the company
Established in Guildford in 1956, London Camera Exchange have grown to be the UK’s premier Specialist Photographic Retailer with 26 nationwide high street locations. An employee-owned business since March 2021 that continues to evolve and build on an unrivalled 70 years of heritage. We deliver award-winning service, provide impartial expert advice and knowledge across the widest selection of cameras, lenses, binocular and optical equipment from the industry’s leading brands. As our name suggests, we are also the best place to trade-in or trade up for photographic equipment. We look forward to welcoming you in one of our high street stores or our web shop.
Contact info
13 Cheap street, BA1 1NB, Bath, United Kingdom
- 01225462234
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Replied to 94% of negative reviews
Typically replies within 1 week
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Overall an excellent service
After placing the order, communication on how it would be satisfied was very timely and clear. The item was delivered securely, promptly and well packaged. The item order was as expected with a great case to keep it safe while out an about. Overall an excellent service so I will be using them again.
Billingham 225 Bag
Brilliant bag and in superb condition , very fast delivery … always a positive experience dealing with these guys … many thanks !!
Efficient ordering process and fast…
Efficient ordering process and fast dispatch with excellent communication at each step of the way (thanks Tom). Competitively priced and hassle free, thank you.
Quick delivery, poor packaging
Very quick delivery, lens was in good condition, but the packaging was the worst I have seen from LCE, particulary as the 35-70 f2.8 Nikon is quite heavy.
The hood been attached in reverse mode and during an impact in transit had been rammed backward, beyond the bayonet mount fittings, and was very difficult to remove and has slight damage. Some rattling inside too, tho maybe normal ?
Excellent Service from London Camera Exchange.
I ordered both a Think Tank Camera Bag and a pair of Nikon Binoculars whilst on offer online. Both were awaiting stock to arrive at the time but that was not a problem for me. Within a couple of days the sales department from the Bath store phoned me to say that the bag would be delivered to me the next day which duly arrived. Likewise a few days later the same store phoned again with similar news about the binoculars which duly arrived the following day. Many thanks to LCE for their competitive prices and excellent sales service.
Great customer service
Staff in Bath are very knowledgable and helpful. They didn’t have the lens I wanted but found it for me in another branch. Great customer service
Excellent customer service
Excellent customer service. Camera exactly as described. Highly recommended.
Impressively quick and easy
Impressively quick and easy, less that 24 hours between ordering and receiving.
A very good Experiane with fast…
A very good Experiane with fast delivery and a good price .
Great service and communication
Made several recent purchases and as always LCE provided a fast service and great communication.
Great Service.
Great advice
The person I spoke with for advice was very knowledgeable & helpful & took time & an interest in my needs.
Great team.
Great team had a small problem which Graham sorted without drama, unfortunately needed some more assistance and the Manager Sammy again handled it with a great no nonsense attitude it is so refreshing to find a team clearly interested in sorting things, not making things worse would highly recommend Team Bath.
Online purchase
Online purchase. I can't fault the service at all, it was excellent service all round. Queries were answered quickly and fully, description on the condition of camera was spot on, the purchase went smoothly and I received the item really quickly. I highly recommend the team at Bath.
I purchased a Sony 24mm f1.4 G Master…
I purchased a Sony 24mm f1.4 G Master lens from the Bath branch. I had to delay the order by a couple of days and they were very accommodating. When the lens arrived, which was as on time, it was packaged superbly. I have dealt with LCE since 1990 when I purchased a second hand Pentax K1000 film camera and they have always been professional and helpful. Hopefully more years to go. Keep up the superb work.
Rich Eastman
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