After placing the order, communication on how it would be satisfied was very timely and clear. The item was delivered securely, promptly and well packaged. The item order was as expected with a great... See more
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See what reviewers are saying
I ordered both a Think Tank Camera Bag and a pair of Nikon Binoculars whilst on offer online. Both were awaiting stock to arrive at the time but that was not a problem for me. Within a couple of days... See more
Straight forward to deal with offered slightly more than quoted on trade-in product, honoured a reduced offer price on purchased product at time of enquiry which was finished by time of purchase, (al... See more
Online purchase. I can't fault the service at all, it was excellent service all round. Queries were answered quickly and fully, description on the condition of camera was spot on, the purchase went sm... See more
Company details
Written by the company
Established in Guildford in 1956, London Camera Exchange have grown to be the UK’s premier Specialist Photographic Retailer with 26 nationwide high street locations. An employee-owned business since March 2021 that continues to evolve and build on an unrivalled 70 years of heritage. We deliver award-winning service, provide impartial expert advice and knowledge across the widest selection of cameras, lenses, binocular and optical equipment from the industry’s leading brands. As our name suggests, we are also the best place to trade-in or trade up for photographic equipment. We look forward to welcoming you in one of our high street stores or our web shop.
Contact info
13 Cheap street, BA1 1NB, Bath, United Kingdom
- 01225462234
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Replied to 94% of negative reviews
Typically replies within 1 week
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Proper, old school customer service
Having ordered some kit from the website for a job a few days later and said kit arriving not working I was feeling a bit tight on time to fix the issue. Visiting my local branch in Bath we managed to find a solution to my issue on the same day. Huge thanks to Tom and Sammi for going beyond the extra mile.
Amazing customer service
Amazing customer service, the man working was very very kind and generous. Also incredibly knowledgeable and was able to help me out when I needed it. Will definitely be going back for any of my camera and lens needs 😁.
Great binoculars arrived in good time
Binoculars arrived in good time, and very happy with product
Item was exactly as described
Item was exactly as described, received within 48 hours of ordering and was well packed for transit - very pleased - thank you.
Highly recommended ……
Straight forward to deal with offered slightly more than quoted on trade-in product, honoured a reduced offer price on purchased product at time of enquiry which was finished by time of purchase, (all within a week) delivered next day after purchase.
Excellent service throughout and highly recommended. Bath shop.
Speedy delivery, great price, great product. What's not to love!
I have been looking for a particular model of binoculars and they were virtually out of stock everywhere and then I came across Camera Exchange. Item in stock, free next day delivery, fantastic reviews and reputation. What's not to love!
Great customer service with the Bath LCE
Great customer service with the Bath LCE. So knowledgeable and helpful.
My issue was with the courier company DPD. I had to change delivery date which was accepted, I had the front door open and had a clear view during the time slot the delivery should have been made. No one turned up. I then rang DPD who stated they could not re deliver as I was out when the arrived. I informed them that the courier had not attempted to deliver my item as I was in and the door was open and no card was left. After wrangling and asking to speak to a manager they agreed to deliver it. This they did.
Online service straightforward and…
Online service straightforward and efficient. Product was well packaged and arrived promptly.
Excellent service & next day delivery!
Friendly phone call when I called to check details of the lens. I asked whether it could be delivered to me the very next day as I was going on holiday & needed the lens. I was really pleased when I was told next day delivery was possible. The lens arrived by 1pm, was well packaged and worked perfectly. Very happy with my purchase and the service given by LCE.
Competitive price
Competitive price, excellent restrained communication from order to efficient delivery
Excellent service.Speedy delivery.
Great to do business with.
Sensible prices, quickly delivered.
They have also been really good at resolving issues in the past.
I highly recommend
Definitely recommended.
Great little camera shop with enthusiastic employees, a good selection and very good second-hand selection, especially online. Website and online purchase system is a tiny bit archaic but it's always been packaged well and the quality is good.
Definitely recommended.
Very happy with the whole process
Very happy with the whole process. I was kept informed throughout. Ordering was easy and delivery was quick and secure. Very impressed. Will happily use seller for similar buys 👍
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