Britannia Leatherbarrows Reviews 139

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 57 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the professionalism and helpfulness of the staff. Customers consistently praise the excellent service, noting the efficiency, care, and respect shown for their belongings during moves. Many also appreciated the smooth and stress-free delivery service, with items arriving safely and on time, even in challenging circumstances. However, some customers also noted issues with communication from the office and delays in delivery dates, particularly for international moves. A few other people also felt that the administration side of the service was not as efficient as the moving crew, leading to some frustration.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and hard... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction with the efficiency,... See more

Delivery service

Consumers find delivery service to be positive, with many praising the efficiency, care, and professionalism... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Punctual, professional, respectful, kind and friendly. The members of the team could not have been more helpful. I would thoroughly recommend this company - Britannia Leatherbarrows. Thank you for mak... See more

Company replied

Rated 5 out of 5 stars

Circumstances meant we needed to arrange a removals firm at short notice. Rob came to assess our needs and give a quote. Within two weeks we had arranged a date, Craig and Ade arrived and loaded a van... See more

Company replied

Rated 5 out of 5 stars

So glad we went with a professional company. All at Britannia Leatherbarrows, from Rob with the quote and sizing of lorry needed, to all the crew on the day:- Neil, Chris, Sammy, James, Lewis, Brad an... See more

Company replied

Rated 5 out of 5 stars

Neil and Andy did an absolutely incredible job helping me to move home. Despite some of my stuff being in carrier bags because I ran out of boxes, they cracked on without a single complaint. They wer... See more

Company replied


Company details

  1. #23 of 40 best companies in Removals company
  2. #21 of 37 best companies in Removals Service
  3. #22 of 28 best companies in Self storage facility

Written by the company

Whether you’re moving locally, nationally or overseas, come to the professionals at Britannia Leatherbarrows Removals in Christchurch, Dorset. The Trenchard family who own and operate Britannia Leatherbarrows, have over 100 years’ experience in moving and relocating families and businesses, we’re here to guide you through every step of the process. For every move in the UK or abroad we plant a tree to help with our carbon footprint. Even the flyers we send out are on biodegradable seeded paper.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

139 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Above and beyond!

1 December 2025
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Reply from Britannia Leatherbarrows

Thank you! We’re happy to hear we delivered an above-and-beyond experience

Rated 5 out of 5 stars

Super team

Super team, nothing was too much trouble. My property went into storage for 4 weeks before delivery to new address, no damage, everything arrived at new home safely. Would use again.

1 December 2025
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Reply from Britannia Leatherbarrows

Thank you for your great review! We’re glad everything arrived safely and that our team could make the process easy for you. We appreciate your trust and would be happy to help again anytime.

Rated 5 out of 5 stars

Highcliffe to Calne

Tony & Conell were excellent in moving us from Highcliffe to Calne.
Arrived timely, were very kind, courteous and efficient.
Delivered to Calne at the time stated and unloaded without any fuss

25 November 2025
Unprompted review
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Reply from Britannia Leatherbarrows

Thank you so much for your positive and kind review. We’re delighted to hear that Tony and Conell made your move from Highcliffe to Calne smooth and stress-free. Your kind words about their punctuality, professionalism, and efficiency mean a great deal to us.

Wishing you all the best in your new home, and please don’t hesitate to reach out if you ever need our help again, all the best

Rated 5 out of 5 stars

Fantastic service from the team

Fantastic service from the team
5 star !

@ neil James jorden and Craig.

20 November 2025
Unprompted review
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Reply from Britannia Leatherbarrows

Thank you, this was great to get this feedback from your move down to Cornwall. Wishing you all the happiness in your new home and please spread the word of our 5 Star service

Rated 5 out of 5 stars

We've used Britania with military and beyond

We've used Britania with military moves for 20 years and they've always been amazing. It absolutely made sence to use them for our move back to civi street. Everyone was amazing, kind,hard working and when we move again in a couple of years we will still use them ,even beyond the Army .Thankyou everyone, you are fantastic xx

14 November 2025
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Reply from Britannia Leatherbarrows

Thank you so much for your lovely review and for trusting Britannia with your moves over the past 20 years. We’re delighted to have supported your move back after leaving the military. It’s great to hear the team took good care of you. We’ll be here whenever you need us again. Thanks again for your kind words too

Rated 5 out of 5 stars

Great moving crew

Conell and Tony arrived ahead of schedule and completed the move (from Berkshire to Northumberland) with great efficiency and care including the transportation of a number of large and delicate houseplants.

17 November 2025
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Reply from Britannia Leatherbarrows

Thank you so much for your wonderful review. We're delighted to hear that Conell and Tony arrived ahead of schedule and handled your move from Berkshire to Northumberland with such efficiency and care. Transporting large and delicate houseplants can be tricky, so we're especially pleased they ensured everything arrived safely. We truly appreciate your feedback and are glad we could make your move a smooth one, take care from everyone at Britannia Leatherbarrows

Rated 5 out of 5 stars

Fantastic service from start to finish

From start to finish, Leatherbarrows have been brilliant. I originally contacted them two weeks before my move, having been let down by two other removal companies due to their no booking prior to exchanging policy. David was incredibly helpful on the phone. Not only did he assure me that there was still availability, but he arranged to come round the next day to provide a quote a confirm the order. He also helped answer any questions I had later via email. This company seems to be one of the very few that allow you to book prior to exchanging, so very good to know about in the future.

On moving day, Tony and Conell were fantastic. This is the first time I’ve had to move on my own and, after only 2 hours sleep, I was feeling quite nervous before they arrived. With their calm and capable attitude paired with a great sense of humour, Tony and Conell made me feel at ease straight away. They were super conscientious about where they parked, even checking with my neighbour that she could move her car if she needed to. They also kept me updated with their progress with the removal throughout the morning.

At the new house, they used a lot of skill and patience to get my piano through a very tight hall and doorway. They were very efficient and even helped me read the meter readings. They were also great with my son who arrived from school looking a bit shell-shocked!

Overall, I would not hesitate to use Leatherbarrows again and would definitely recommend them.

4 November 2025
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Reply from Britannia Leatherbarrows

Thank you so much for taking the time to share such a lovely review. We’re delighted to hear that your experience with Leatherbarrows was smooth and supportive throughout.

David will be very pleased to know his help in arranging the booking and answering your questions made things easier during a busy time. We’re glad our flexible approach was useful after the difficulties you had with other companies.

Tony and Conell will also be thrilled with your feedback. It’s wonderful to hear that their calm, friendly manner helped put you and your son at ease and that they took such care with the packing, the move itself, and even getting your piano safely into your new home.

Thank you again for your kind recommendation and for choosing us for your move. We’d be more than happy to help again in the future.
All the team at Britannia Leatherbarrows

Rated 5 out of 5 stars

AMAZING

Nothing is too much to ask. We did a huge move from South of England to North Scotland and these guys were amazing. They took all of the stress out of it and could not have been anymore accommodating. Tony and Conell are an absolute credit to this company.

6 November 2025
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Reply from Britannia Leatherbarrows

Thank you so much for your lovely review. We’re thrilled to hear your move went smoothly, and Tony and Conell will be delighted by your kind words as they take great pride in their work. We truly appreciate you choosing us and are always here if you need anything in the future 😊

Rated 5 out of 5 stars

Excellent International Service

We were very pleased and impressed with the level of service we received from Brittania Leatherbarrows, when we packed up our home in Spain and moved to Suffolk in the UK. They were responsible for collecting our goods in Spain and delivering it all to Suffolk, and everything went exceedingly well. Steven and Chris were the 2 professionals who handled our move here in the UK and they were very efficient, careful, hardworking and trustworthy. And very nice they were too. We highly recommend Brittania Leathbarrows for moving and storage facilities.
Thank you again.
Jim and Mairi

31 October 2025
Unprompted review
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Reply from Britannia Leatherbarrows

Thanks so much for your lovely review you have written for us. We’re thrilled to hear everything went smoothly with your move from Spain to Suffolk. Steven and Chris will be so chuffed to know you were happy with their help and service.
Wishing you all the best in your new home back in the UK

Rated 4 out of 5 stars

Professional and friendly

Neil and Chris were very professional and friendly. Communication was maintained throughout and our move was made seamless and effortless.

20 October 2025
Unprompted review
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Reply from Britannia Leatherbarrows

Thank you so much for your kind words. We’re delighted to hear that Neil and Chris helped make your move seamless and stress-free. Clear communication and great service are always our priorities. We truly appreciate your feedback and wish you all the best in your new home.

Rated 5 out of 5 stars

Very good experience

We used Britannia last month to move from a storage unit in Dorset to our new home in Lancashire. We were very impressed with the crew - Neil James and another guy, a young chap who was not only super strong but incredibly polite. After a really terrible experience with a Britannia-affiliated company in Scotland, the Leatherbarrow crew really restored our faith in Britannia, which we had used before and had been very happy with.

Overall, efficient delivery, polite and respectful crew and actually a lower price than other removers had quoted us.

10 September 2025
Unprompted review
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Reply from Britannia Leatherbarrows

Thank you so much for sharing your experience. We’re thrilled to hear that Neil, James, and the team made your move smooth and restored your faith in Britannia. It’s great to know that our crew’s professionalism, efficiency, and care made such a positive impression. We really appreciate you taking the time to highlight their hard work and that our service and pricing met your expectations. Wishing you all the best settling into your new home in Lancashire, take care

Rated 5 out of 5 stars

A continuing journey

We have just had the first part of our belongings returned out of storage. Neil asked Chris where superb. They arrived in time, extremely courteous and very patient with us as we are still living in a part building site!! Could not have been more helpful and supportive of our circumstances. Everything handled with care and respect. However, must say we have found all the people we have dealt with - the guys who came and packed up or home in the first place and those in the office - have been very good. Cannot recommend them enough. Just one more step to go to have all our home back together. Thank you all.

23 October 2025
Unprompted review
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Reply from Britannia Leatherbarrows

Thank you for taking the time to share your experience. We’re thrilled that Neil, Chris, and the rest of the team have made your move as smooth and supportive as possible, even in the midst of a building site! It’s great to hear that everyone you’ve dealt with, from our office team to the crew, has lived up to your expectations, all the best

Rated 5 out of 5 stars

Conell and Tony

Conell and Tony conducted our removals and delivery faultlessley.

They were courteous, polite and professional throughout and were a pleasure to have moved us!

Highly recommended!

23 October 2025
Unprompted review
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Reply from Britannia Leatherbarrows

We really appreciate your kind review! It’s great to hear that Conell and Tony provided such courteous and professional service. We’ll make sure they know how much their efforts meant to you. Thanks again for choosing us and for the recommendation to others

Rated 5 out of 5 stars

I wouldn’t hesitate to recommend this…

I wouldn’t hesitate to recommend this company. My move was accomplished with efficiency care and concern for me as the customer.
I had Neil Chris and Sammy and anyone moving house will be exceedingly lucky to get these three” super movers”who made what is a very emotional time so easy with their cheerful and helpful personalities. They went above and beyond and were great. A credit to their Company.

16 October 2025
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Reply from Britannia Leatherbarrows

What a lovely review — thank you! Moving can be such an emotional time, and we’re so glad Neil, Chris, and Sammy could bring some cheer and ease to the process. We’ll make sure they know how much you appreciated their care and hard work. Thanks again for recommending us and leaving a 5 star review

Rated 5 out of 5 stars

Professional, Friendly and Hardworking

Had a completely flawlessly move with Conell & Tony. Both were professional and courteous throughout. Offered up helpful advise for eg not starting the fridge straight away in the house to prevent damage.
Carpets were layed down to prevent mess .
Really couldn’t ask for more!
Thanks so much lads🤘

13 October 2025
Unprompted review
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Reply from Britannia Leatherbarrows

Thank you so much for your wonderful feedback! We’re thrilled to hear that Conell and Tony made your move a smooth and stress-free experience. It’s great to know their professionalism and attention to detail, from protecting your carpets to sharing helpful advice made such a positive impression.
We’ll be sure to pass along your kind comments to them both.

Rated 5 out of 5 stars

The house move

From start of the first assessment of the house contents to be moved to a new home in a different county , the process was well managed , friendly and professional
At all steps of the process from the packing to delivery and then collecting the used boxes it was easy and felt part of the contract
Thank you and would recommend the company in the future

26 September 2025
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Reply from Britannia Leatherbarrows

Thank you so much for your wonderful feedback! We’re delighted to hear that you found the whole process — from the initial assessment with Rob to delivery and box collection — smooth and well managed. Our team takes great pride in providing a friendly, professional service, so it’s fantastic to know that came through.

We really appreciate your recommendation and wish you all the best settling into your new home

Rated 5 out of 5 stars

Anthony and Conell are 5 ⭐️

Anthony and Conell were brilliant, very friendly and helpful. They helped pack up and box my mother in law's furniture and possetions. I highly recommend them.

30 September 2025
Unprompted review
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Reply from Britannia Leatherbarrows

Thank you so much for your lovely review! We’re so pleased Anthony and Conell provided such friendly and helpful service. We’ll be sure to share your kind words with them—they’ll really appreciate it, all the best

Rated 5 out of 5 stars

Hardworking

Hardworking, helpful and friendly crew over what was a complicated move.

29 September 2025
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Reply from Britannia Leatherbarrows

Thank you so much for your kind words. We're delighted to hear that our crew’s hard work and friendly support helped make your complicated move easier. We truly appreciate your trust in us and wish you all the best settling into your new place

Rated 5 out of 5 stars

Making moving fun!

Neil, Danny and Jordan came over today to remove precious family furniture and other items to storage prior to my house move.
They were on time and worked fast, but it wasn't just their efficiency that was so great. It was a difficult day for me, because I was recently widowed. They were sympathetic and fun, plus they made me laugh. Great team.

22 September 2025
Unprompted review
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Reply from Britannia Leatherbarrows

Thank you so much for sharing such a touching review. It means the world to us that Neil, Danny, and Jordan could bring some comfort and even a little laughter on such a difficult day. They’ll be so proud to know the positive impact they had. All the very best with your next chapter ahead

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