Britannia Leatherbarrows Reviews 

151
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitudes, making moving experiences smooth and stress-free. The service provided is frequently described as outstanding, with many highlighting the efficiency, care, and attention to detail shown with their belongings. Reviewers also commend the delivery service for its punctuality, careful handling, and overall seamless execution, even in challenging circumstances. However, some customers experienced dissatisfaction with the administrative aspects, citing poor management and communication issues regarding scheduling and changes to the moving plan. A few other people also felt that some team members exhibited unprofessional behavior, including rudeness and carelessness with property.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their professionalism, efficiency, and... See more

Service

Consumers find service to be positive, with many reviewers praising the efficiency, friendliness, and... See more

Delivery service

Customers had positive experiences with delivery service, highlighting the efficiency and professionalism of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have just had Britannia Leatherbarrows to move me from my bungalow and into Holdover for a few weeks until my next property is ready for me to move in. I can’t praise the 2 young men that prov... See more

Rated 5 out of 5 stars

Perfect delivery by the two guys assigned to the delivery. Had to decant from main vehicle to a smaller one to be able to get access house in a smaller road. Essential unloading, loading and delivery... See more

Company replied

Rated 5 out of 5 stars

Circumstances meant we needed to arrange a removals firm at short notice. Rob came to assess our needs and give a quote. Within two weeks we had arranged a date, Craig and Ade arrived and loaded a van... See more

Company replied

Rated 5 out of 5 stars

Britannia Leatherbarrows were very professional throughout the move. Staff were friendly, and took extra care when needed. This was a particularly tricky move with many items of furniture needing to g... See more

Company replied


Company details

  1. #27 of 40 best companies in Removals company
  2. #24 of 38 best companies in Removals Service
  3. #22 of 29 best companies in Self storage facility

Written by the company

Whether you’re moving locally, nationally or overseas, come to the professionals at Britannia Leatherbarrows Removals in Christchurch, Dorset. The Trenchard family who own and operate Britannia Leatherbarrows, have over 100 years’ experience in moving and relocating families and businesses, we’re here to guide you through every step of the process. For every move in the UK or abroad we plant a tree to help with our carbon footprint. Even the flyers we send out are on biodegradable seeded paper.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

151 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(151)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

AMAZING

Nothing is too much to ask. We did a huge move from South of England to North Scotland and these guys were amazing. They took all of the stress out of it and could not have been anymore accommodating. Tony and Conell are an absolute credit to this company.

6 November 2025
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Reply from Britannia Leatherbarrows

Thank you so much for your lovely review. We’re thrilled to hear your move went smoothly, and Tony and Conell will be delighted by your kind words as they take great pride in their work. We truly appreciate you choosing us and are always here if you need anything in the future 😊

Rated 5 out of 5 stars

Excellent International Service

We were very pleased and impressed with the level of service we received from Brittania Leatherbarrows, when we packed up our home in Spain and moved to Suffolk in the UK. They were responsible for collecting our goods in Spain and delivering it all to Suffolk, and everything went exceedingly well. Steven and Chris were the 2 professionals who handled our move here in the UK and they were very efficient, careful, hardworking and trustworthy. And very nice they were too. We highly recommend Brittania Leathbarrows for moving and storage facilities.
Thank you again.
Jim and Mairi

31 October 2025
Unprompted review
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Reply from Britannia Leatherbarrows

Thanks so much for your lovely review you have written for us. We’re thrilled to hear everything went smoothly with your move from Spain to Suffolk. Steven and Chris will be so chuffed to know you were happy with their help and service.
Wishing you all the best in your new home back in the UK

Rated 4 out of 5 stars

Professional and friendly

Neil and Chris were very professional and friendly. Communication was maintained throughout and our move was made seamless and effortless.

20 October 2025
Unprompted review
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Reply from Britannia Leatherbarrows

Thank you so much for your kind words. We’re delighted to hear that Neil and Chris helped make your move seamless and stress-free. Clear communication and great service are always our priorities. We truly appreciate your feedback and wish you all the best in your new home.

Rated 5 out of 5 stars

Very good experience

We used Britannia last month to move from a storage unit in Dorset to our new home in Lancashire. We were very impressed with the crew - Neil James and another guy, a young chap who was not only super strong but incredibly polite. After a really terrible experience with a Britannia-affiliated company in Scotland, the Leatherbarrow crew really restored our faith in Britannia, which we had used before and had been very happy with.

Overall, efficient delivery, polite and respectful crew and actually a lower price than other removers had quoted us.

10 September 2025
Unprompted review
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Reply from Britannia Leatherbarrows

Thank you so much for sharing your experience. We’re thrilled to hear that Neil, James, and the team made your move smooth and restored your faith in Britannia. It’s great to know that our crew’s professionalism, efficiency, and care made such a positive impression. We really appreciate you taking the time to highlight their hard work and that our service and pricing met your expectations. Wishing you all the best settling into your new home in Lancashire, take care

Rated 5 out of 5 stars

A continuing journey

We have just had the first part of our belongings returned out of storage. Neil asked Chris where superb. They arrived in time, extremely courteous and very patient with us as we are still living in a part building site!! Could not have been more helpful and supportive of our circumstances. Everything handled with care and respect. However, must say we have found all the people we have dealt with - the guys who came and packed up or home in the first place and those in the office - have been very good. Cannot recommend them enough. Just one more step to go to have all our home back together. Thank you all.

23 October 2025
Unprompted review
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Reply from Britannia Leatherbarrows

Thank you for taking the time to share your experience. We’re thrilled that Neil, Chris, and the rest of the team have made your move as smooth and supportive as possible, even in the midst of a building site! It’s great to hear that everyone you’ve dealt with, from our office team to the crew, has lived up to your expectations, all the best

Rated 5 out of 5 stars

Conell and Tony

Conell and Tony conducted our removals and delivery faultlessley.

They were courteous, polite and professional throughout and were a pleasure to have moved us!

Highly recommended!

23 October 2025
Unprompted review
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Reply from Britannia Leatherbarrows

We really appreciate your kind review! It’s great to hear that Conell and Tony provided such courteous and professional service. We’ll make sure they know how much their efforts meant to you. Thanks again for choosing us and for the recommendation to others

Rated 5 out of 5 stars

I wouldn’t hesitate to recommend this…

I wouldn’t hesitate to recommend this company. My move was accomplished with efficiency care and concern for me as the customer.
I had Neil Chris and Sammy and anyone moving house will be exceedingly lucky to get these three” super movers”who made what is a very emotional time so easy with their cheerful and helpful personalities. They went above and beyond and were great. A credit to their Company.

16 October 2025
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Reply from Britannia Leatherbarrows

What a lovely review — thank you! Moving can be such an emotional time, and we’re so glad Neil, Chris, and Sammy could bring some cheer and ease to the process. We’ll make sure they know how much you appreciated their care and hard work. Thanks again for recommending us and leaving a 5 star review

Rated 5 out of 5 stars

Professional, Friendly and Hardworking

Had a completely flawlessly move with Conell & Tony. Both were professional and courteous throughout. Offered up helpful advise for eg not starting the fridge straight away in the house to prevent damage.
Carpets were layed down to prevent mess .
Really couldn’t ask for more!
Thanks so much lads🤘

13 October 2025
Unprompted review
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Reply from Britannia Leatherbarrows

Thank you so much for your wonderful feedback! We’re thrilled to hear that Conell and Tony made your move a smooth and stress-free experience. It’s great to know their professionalism and attention to detail, from protecting your carpets to sharing helpful advice made such a positive impression.
We’ll be sure to pass along your kind comments to them both.

Rated 5 out of 5 stars

The house move

From start of the first assessment of the house contents to be moved to a new home in a different county , the process was well managed , friendly and professional
At all steps of the process from the packing to delivery and then collecting the used boxes it was easy and felt part of the contract
Thank you and would recommend the company in the future

26 September 2025
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Reply from Britannia Leatherbarrows

Thank you so much for your wonderful feedback! We’re delighted to hear that you found the whole process — from the initial assessment with Rob to delivery and box collection — smooth and well managed. Our team takes great pride in providing a friendly, professional service, so it’s fantastic to know that came through.

We really appreciate your recommendation and wish you all the best settling into your new home

Rated 5 out of 5 stars

Anthony and Conell are 5 ⭐️

Anthony and Conell were brilliant, very friendly and helpful. They helped pack up and box my mother in law's furniture and possetions. I highly recommend them.

30 September 2025
Unprompted review
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Reply from Britannia Leatherbarrows

Thank you so much for your lovely review! We’re so pleased Anthony and Conell provided such friendly and helpful service. We’ll be sure to share your kind words with them—they’ll really appreciate it, all the best

Rated 5 out of 5 stars

Hardworking

Hardworking, helpful and friendly crew over what was a complicated move.

29 September 2025
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Reply from Britannia Leatherbarrows

Thank you so much for your kind words. We're delighted to hear that our crew’s hard work and friendly support helped make your complicated move easier. We truly appreciate your trust in us and wish you all the best settling into your new place

Rated 5 out of 5 stars

Making moving fun!

Neil, Danny and Jordan came over today to remove precious family furniture and other items to storage prior to my house move.
They were on time and worked fast, but it wasn't just their efficiency that was so great. It was a difficult day for me, because I was recently widowed. They were sympathetic and fun, plus they made me laugh. Great team.

22 September 2025
Unprompted review
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Reply from Britannia Leatherbarrows

Thank you so much for sharing such a touching review. It means the world to us that Neil, Danny, and Jordan could bring some comfort and even a little laughter on such a difficult day. They’ll be so proud to know the positive impact they had. All the very best with your next chapter ahead

Rated 5 out of 5 stars

Neil and Andy are incredible

Neil and Andy did an absolutely incredible job helping me to move home. Despite some of my stuff being in carrier bags because I ran out of boxes, they cracked on without a single complaint.
They were incredibly efficient and just amazing people. I honestly would have been lost without them.

5 September 2025
Unprompted review
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Reply from Britannia Leatherbarrows

What a really heartfelt review, thank you for leaving this for us especially for Neil and Andy. Its always a pleasure to help our customers especially when they are as kind and grateful as you. All the very best to you in your new home

Rated 5 out of 5 stars

Steve and Chris ‘A’ Team

Steve and Chris made the whole experience total stress free. Totally professional and efficient. I would highly recommend them and this company.

1 September 2025
Unprompted review
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Reply from Britannia Leatherbarrows

Delightful 5*review. Glad it was a wholly positive experience for you. Thank you for taking the time write your review. We will pass your thanks and kind comments to Steve and Chris

Rated 5 out of 5 stars

amazing service

Craig, Danny and James were absolutely amazing. All three were very helpful and friendly making the moving days absolutely stress free. They were all very professional and careful with our belongings getting everything out of the old house and into the new one without a problem. Overall the service we received was outstanding and we'll definitely be keeping Britannia in mind for future moves.

1 September 2025
Unprompted review
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Reply from Britannia Leatherbarrows

We are delighted with these comments, particularly as for you this was a military move and we know how stressful moving often can be. We of course would love for you to choose us for your next move. We hope you have started to settle in well already, take care

Rated 5 out of 5 stars

Short Notice Removal

Circumstances meant we needed to arrange a removals firm at short notice. Rob came to assess our needs and give a quote. Within two weeks we had arranged a date, Craig and Ade arrived and loaded a van that we never thought would be big enough and by mid afternoon my parents in law were in their new home. A huge thank you to everyone who made this happen.

28 August 2025
Unprompted review
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Reply from Britannia Leatherbarrows

Thank you for your lovely review. Our staff are super good at packing and loading the vehicles and surprise people often with their talents for this. I am glad we could get your parents in law settled in their new home and we wish them and you all the best. We will also pass your thanks to all the team.

Rated 5 out of 5 stars

Staff arrived when they said they…

Staff arrived when they said they would. They were helpful and well-organized, and quickly loaded the items.
I would recommend them to friends

26 August 2025
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Reply from Britannia Leatherbarrows

We are really happy with this review. We are pleased that Jordan, Danny and Craig did a great job. We will pass on your comments and thanks to the team as its always nice to receive this kind of positive feedback.

Rated 5 out of 5 stars

House unpacking

Jordan, Chris, Dave and Neil were great in unpacking all our belongings after relocating from Belgium back to the UK. They were friendly, efficient and particularly helpful in unpacking items carefully as unfortunately the packing done in Belgium - which was done by another company - had not been done to a high standard. Would recommend and use again.

18 August 2025
Unprompted review
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Reply from Britannia Leatherbarrows

Thank you for taking the time to leave us a review. The team were very happy to have helped to move you into your new home back in the UK. Its great you would recommend us, and we would love to complete any futures moves for you also should you need one, all the best

Rated 5 out of 5 stars

Chris , Danny and Liam

Chris , Danny and Liam were excellent , well mannered , considerate and very hard working . They were a credit to the company ...

11 August 2025
Unprompted review
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Reply from Britannia Leatherbarrows

Thank you for this short but definitely sweet review. All the best

Rated 1 out of 5 stars

Absolutely horrible team

Absolutely horrible team. DO NOT USE. Rude, arrogant removal men. Broke the law by working day and night. One threw a tantrum in the middle of the car park and used disgraceful language. Blocked a fire exit and refused to move it. Also breaking the law. Abused the neighbours, refused to move when blocking entrances, and left unsafe material everywhere. Harassed a disabled woman, an elderly man, and a young lady, threatened people, and encouraged unsafe practices. They destroyed other people's property and seem to know how to behave in public.

8 August 2025
Unprompted review
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Reply from Britannia Leatherbarrows

Of course receiving this one star review with such defamatory comments has left all of us at Britannia Leatherbarrows feeling shocked, confused and quite upset. This does not fit with our company ethos or the work ethic of our staff.
We also cannot find any record of you as one of our customers.
We have asked the Trustpilot platform to request that you provide your contact information to us, and are still waiting for you to reply. If you would like to get in contact with us personally, then please contact our customer service team via email sales@leatherbarrows.co.uk

You have declined to share any further information to us. We are sure you are not one of our customers and therefore this is highly unfair. We hope that people using this platform can see our wonderful reviews from our customers we have moved home and can decide for themselves.

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