I have had a fantastic experience with Lebara. Their network reliability and value for money are great, but what truly sets them apart is their top-notch customer service. A special shoutout to Faiza... See more
Company replied
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Review summary
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Reviews shaping this summary
Hi this Anji, I have called several times regarding a small issue but all the times i haven’t received immediate response except this time. Now i have been handled by Mr. Aeshwary. I can say he is the... See more
Company replied
Dealt with Samrudhi who quickly resolved a double account issue following an upgrade in data. He closed the initial account and actioned a refund. Fabulous service by himself. Lebara however need to l... See more
Company replied
Company details
Written by the company
Lebara is a mobile network provider in the UK, ideal for the value seeking customer. The brand offers budget friendly SIM Only and pay as you go plans with data, UK, and international mins to over 40 countries. With Lebara you get total control over your spend - no contract, 30 days rolling plans. Easy sign up with no credit check and capped out of bundle spend.
Contact info
London, United Kingdom
- 0870 075 5588
- https://www.lebara.co.uk/en/help/contact-us.html
- lebara.com
4.8
Excellent
85k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Spoke to Nisha very helpful and kind…
Spoke to Nisha very helpful and kind thank you Nisha for your help and kindness and also great customer service easy customer service no hassle thank you 😊
25 October 2026
Unprompted review
Good network
The network connection is good I did not experience any network problems and SAHIL QURESHI gave me a good understanding about Lebara mobile
24 October 2026
Unprompted review
Clear information and assistance!
25 October 2026
Unprompted review
Aslam was very helpful this morning to…
Aslam was very helpful this morning to address our concern. Appreciate this efforts. Thanks.
25 October 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Santosh Kamble was amazing this a…
Santosh Kamble was amazing this a brilliant service help out to get a refund thank you very much
25 October 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
The problem was solved for a short…
The problem was solved for a short time, hope to get refund ASAP
25 October 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Great experience
Great experience! The costumer supports was so kind! It helps me lots
25 October 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Very profesional and friendly
25 October 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Very helpful inclusive and understanding
Very helpful inclusive and understanding
25 October 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Very helpful after a bumpy start
Nikita Bawane was very helpful and sorted both of my issues out quickly. They were informative and reassuring.
25 October 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Nisha was helpfull and the problem was…
Nisha was helpfull and the problem was finally resolved.
Few suggestions
Instruction to install new esim when exsisting esim present - first step delete old esim and then install new esim.
I wasnt told this - so things didnt work.
25 October 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Dashmi solved my problem efficiently…
Dashmi solved my problem efficiently and with a friendly attitude. It was a pleasure having her in the chat, with a smooth and dynamic conversation. Couldnt have been better. Thanks again Dashmi!
24 October 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Ketan just help me like a pro to…
Ketan just help me like a pro to activate my new card for less than 10 minutes.5 stars for him
24 October 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Akshaya was excellent in customer…
Akshaya was excellent in customer service! She patiently listened intently with empathy in order to address the issue with a good solution. For this I rate her highly in her service and thank her with the Lebara team for the care advice and support.
24 October 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
I spoke to the most helpful advisor…
I spoke to the most helpful advisor called Vishal Chindage who really helped me with my data add on i love lebara bc the advisors are great and the internet is great unlike lyca who have terrible internet and advisors
24 October 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
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