We regularly book with Le Boat, usually from Benson on the River Thames. The booking staff are brilliant and it is so easy to speak with someone. They understand our needs and are extremely helpful. T... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A fabulous week in the Aquitaine region of France. The Le Boat team Jamie, Veronique, Magda, Sebastian, Juan to name some in a great team at Le Mas D’Agenais were the best right from day one through... See more
Company replied
We had a fabulous trip on the Rideau Canal. We picked up a horizon, three model and went north from Smith Falls to Ottawa and back. the boat was clean and relatively easy to operate. Had all of the b... See more
Company replied
Yes, navigating a boat through the canals of Belgium is an incredible adventure and well worth the time and money. But the people at the Nieuwpoort base truly made our journey exceptional. Bieke and M... See more
Company replied
Company details
- #1 of 2 best companies in Boat Hire Service
- #6 of 18 best companies in Self-Catering Accommodation
- #14 of 32 best companies in Vacation rental
Written by the company
Le Boat are world leaders in river & canal boat hire in the UK, Ireland, Europe & Canada. Find out more about 'self-drive' boating vacations.
Contact info
Platinum House, St. Marks Hill, KT6 4BH, Surbiton, United Kingdom
- www.leboat.com
4.7
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Booking a LeBoat made easy
Rang LeBoat in case there were any boats available, which were not on their website, for a specific date. A helpful agent said there weren't, but worked out a special deal for one of the boats they had on a different day. She was keen to make sure we had everything we needed for our trip. Very good customer service.
19 June 2026
Reply from Le Boat
Thank you so much for your thoughtful feedback! We’re delighted to hear our team was able to go the extra mile to help you find a suitable option and secure a great deal for your trip.
It’s wonderful to know you felt well looked after and supported in planning your holiday, even when availability was limited. We’ll be sure to pass your kind words on to the team—they’ll really appreciate it.
We hope you have an amazing time on the water and look forward to welcoming you again soon!
Happy Boating, Catherine from Le Boat
A fabulous week in the Aquitaine region…
A fabulous week in the Aquitaine region of France. The Le Boat team Jamie, Veronique, Magda, Sebastian, Juan to name some in a great team at Le Mas D’Agenais were the best right from day one through to day seven. Quickly sorting an issue we had with our boat during our cruise of the La Garonne Canal. It’s when something unexpected happens that you find out how good the providers are. Well done and thanks to all at the Le Mas D’Agenais base. We look forward to returning 😊👍
10 June 2026
Unprompted review
Reply from Le Boat
Thank you so much for your wonderful feedback! We’re delighted to hear you had such a fabulous week in the Aquitaine region and that the team at Le Mas d’Agenais made such a positive impression from start to finish.
It’s especially great to know they were able to support you quickly and effectively when something unexpected came up during your cruise—that’s exactly the kind of service we aim to deliver when it matters most. We’ll be sure to pass your kind words on to Jamie, Véronique, Magda, Sebastián, Juan, and the whole team—they’ll be thrilled to hear it.
We’re so pleased you enjoyed your time on the La Garonne Canal and we look forward to welcoming you back again soon for another fantastic adventure on the water!
Happy Boating, Catherine from Le Boat
The service and support was brilliant…
The service and support was brilliant from booking to checkout.
Boat was really well equiped ( Horizon 2) super size fridge for plenty of beers.
The shower was actually better than some hotels we've stayed in and the bed was really spacious and comfortable
15 June 2026
Unprompted review
Reply from Le Boat
Thank you so much for your lovely feedback! We’re delighted to hear you enjoyed such a smooth experience from booking through to checkout, and that the Horizon 2 exceeded your expectations.
It’s great to know you made the most of the well-equipped boat—and we love hearing that the fridge, shower, and bed all helped make your time onboard feel so comfortable and relaxed. That’s exactly the kind of experience we aim to deliver.
We hope to welcome you back again soon for another fantastic boating holiday!
Happy Boating, Catherine from Le Boat
Everything was as expected for a trip…
Everything was as expected for a trip on a hire boat. The boat performed well. The Shannon itself is the problem, with not enough mooring places and congestion in places like Athlone and other spots on the lower Shannon, even out of season.
15 June 2026
Unprompted review
Reply from Le Boat
Thank you for your honest feedback and for sharing your experience. We’re pleased to hear the boat performed well and met your expectations overall.
We’re sorry to hear that congestion and limited mooring availability on the Shannon impacted parts of your trip, particularly around busier areas like Athlone. We understand how this can affect the overall enjoyment of the journey, especially even outside peak times. Feedback like yours is very valuable and will be shared with our teams and local partners as we continue to review cruising guidance and improve the guest experience.
We really appreciate you taking the time to let us know, and we hope to welcome you back again for a more seamless cruising experience in the future.
Happy Boating, Catherine from Le Boat
We had a few questions rang up
We had a few questions rang up , we were spoken to politely, professionally
27 May 2026
Reply from Le Boat
Thank you so much for your kind feedback! We’re delighted to hear that our team was able to assist you politely and professionally when you had questions.
We really appreciate you taking the time to share your experience and hope to welcome you back again soon for another great time on the water.
Happy Boating, Catherine from Le Boat
Incredible experience
Incredible experience! Friendly, knowledgeable staff. Boat was perfectly suited for purpose, super comfortable and easy to drive. Environment throughout journey just beautiful, and wildlife amazing. Only regret is we didn't book for a longer stay
15 June 2026
Unprompted review
Reply from Le Boat
Thank you so much for your wonderful feedback! We’re delighted to hear you had such an incredible experience and that our team made you feel well supported with friendly and knowledgeable service.
It’s great to know the boat was comfortable and easy to handle, and that you were able to fully enjoy the beautiful surroundings and wildlife along your journey—that really is what makes these trips so special.
We completely understand the regret about not booking longer… that’s usually the best sign of a great holiday!
We hope to welcome you back again soon for an even longer adventure on the water.
Happy Boating, Catherine from Le Boat
Couples Retreat to Rideau Canal
My wife and I had a great experience with le boat in Smiths Falls, Canada. The Rideau Canal was amazing and the experience of captaining the boat ourselves was a real delight.
10 June 2026
Unprompted review
Reply from Le Boat
Thank you so much for your lovely feedback! We’re delighted to hear you and your wife had a great experience in Smiths Falls and enjoyed cruising the beautiful Rideau Canal.
It’s wonderful to know that captaining the boat yourselves was such a highlight—that sense of freedom on the water is exactly what we hope every guest experiences.
We really appreciate you taking the time to share your thoughts and hope to welcome you back again soon for another memorable adventure.
Happy Boating, Catherine from Le Boat
The Journey and the People
Yes, navigating a boat through the canals of Belgium is an incredible adventure and well worth the time and money. But the people at the Nieuwpoort base truly made our journey exceptional. Bieke and Martyn at the base are professional, friendly, hospitable, and smart...to name a few of their characteristics. They truly went out of their way to make our experience memorable and positive.
8 June 2026
Unprompted review
Reply from Le Boat
Thank you so much for sharing your experience! We’re delighted to hear you enjoyed navigating the canals of Belgium and that it felt like such a rewarding adventure.
It’s especially wonderful to hear your kind words about our Nieuwpoort base team. We’ll be sure to pass your feedback on to Bieke and Martyn—they’ll be thrilled to know they helped make your journey so memorable through their professionalism, friendliness, and care.
We truly appreciate you taking the time to leave such thoughtful feedback, and we hope to welcome you back soon for another unforgettable time on the water.
Happy Boating, Catherine from Le Boat
In 2025 we took our second trip with le…
In 2025 we took our second trip with le Boat on the Canal du Midi this time collecting the boat at Port Cassafieres then heading east towards the Etang de Thau. Even though the weather was extremely hot, the A/C on the boat kept us cool at night as long as we were plugged in to the electricity at one of the small ports such as Meze on the 'Etang'. The booking process had been efficient and the handover of the boat was also efficient although we did have to wait a little while at the departure point. All Le Boat staff were extremely helpful.
23 June 2025
Unprompted review
Reply from Le Boat
Thank you so much for sharing your experience and for choosing Le Boat again for your Canal du Midi adventure!
We’re delighted to hear you enjoyed your second trip with us and that cruising towards the Étang de Thau was such a memorable experience. It’s great to know the onboard A/C helped keep you comfortable during the hot weather, and that you found the booking process and boat handover generally efficient.
We also appreciate your note about the short wait at departure—feedback like this is very helpful as we continue to refine and improve our guest experience. Most importantly, we’re pleased our team were consistently helpful throughout your journey.
We truly appreciate your loyalty and hope to welcome you back for a third adventure very soon!
Happy Boating, Catherine from Le Boat
Five-Star Review
Five-Star Review – Carrick-on-Shannon Base!
From start to finish, our experience at Carrick-on-Shannon was absolutely outstanding. The base itself is perfectly located in the heart of one of Ireland’s most beautiful and vibrant riverside towns, making it the ideal starting point for a boating holiday. With the marina at the centre of everything, it’s easy to soak up the atmosphere, enjoy local restaurants, and explore the charm of this lively yet relaxed destination.
The boat exceeded all expectations—immaculately presented, incredibly comfortable, and equipped with everything we needed for a seamless trip. Cruising the River Shannon was truly special, offering a peaceful, slow-paced journey through stunning scenery, quaint villages, and tranquil moorings. It’s the perfect way to unwind while still enjoying an active, memorable holiday.
What really made the difference, though, was the team at the base. From check-in to departure, they were friendly, professional, and genuinely committed to making our holiday perfect. The onboarding was clear and reassuring, giving us total confidence even as first-time boaters, and their support throughout made everything feel effortless.
Carrick-on-Shannon as a destination delivers on every level—beautiful riverside walks, a fantastic marina, and a great mix of culture, scenery, and activities both on and off the water. Whether you’re looking for relaxation or adventure, it truly has something for everyone.
Overall, this was a five-star experience across the board—exceptional team, fantastic boats, and an unforgettable destination. We would highly recommend Carrick-on-Shannon to anyone looking for a unique and relaxing holiday, and we’re already planning our next trip back!
8 June 2026
Unprompted review
Reply from Le Boat
Thank you so much for this fantastic and detailed review! We’re absolutely delighted to hear that your experience at our Carrick-on-Shannon base was outstanding from start to finish.
It’s wonderful to know you enjoyed everything from the central location in such a vibrant riverside town, to the comfort and quality of your boat, and the peaceful beauty of cruising the River Shannon. We’re especially pleased that, as first-time boaters, you felt confident and well supported thanks to the team’s clear onboarding and ongoing assistance throughout your trip.
We’ll be sure to pass your kind words on to the Carrick-on-Shannon base team—they’ll be thrilled to hear how much of a difference they made to your holiday.
Thank you again for your recommendation, and we’re so excited to hear you’re already planning your next trip. We look forward to welcoming you back on board soon!
Happy Boating, Catherine from Le Boat
Super Holiday on the dutch canals
Super Holiday on the dutch canals, the information given at the base in Vinkeveen is very valuable for a good holiday, good tips and very friendly staff, boat was flawless
13 June 2026
Unprompted review
Reply from Le Boat
Thank you so much for your lovely feedback! We’re delighted to hear you had a super holiday on the Dutch canals and that your experience at our Vinkeveen base set you up so well for your trip.
It’s great to know the local information, tips, and friendly support from the team helped make your holiday even more enjoyable, and that your boat performed flawlessly throughout.
We really appreciate you taking the time to share your experience and hope to welcome you back again soon for another fantastic adventure on the water.
Happy Boating, Catherine from Le Boat
We have rented canal boats before
We have rented canal boats before, but this was the first time in 20 years. Le Boat made it easy from the booking, to the checkout and trip, to the checkin.
The boat was everything we expected and in great condition for our group of 6. It was also well equipped and we actually had 4 meals on board.
I can't think of anything that Le Boat could have done better on The Canal du Nivernais.
6 June 2026
Unprompted review
Reply from Le Boat
Thank you so much for your thoughtful feedback! We’re delighted to hear that your return to canal boating after 20 years was such a smooth and enjoyable experience with Le Boat.
It’s wonderful to know that the booking, check-in, trip, and check-out all felt easy and well organized, and that your boat was in great condition and well equipped for your group. We’re especially pleased you were able to enjoy relaxed onboard meals and make the most of your time on the Canal du Nivernais.
We really appreciate your kind words and are so glad we could help make your return to boating such a positive one. We hope to welcome you back again soon for another memorable journey on the water.
Happy Boating, Catherine from Le Boat
Great check in experience and Sarah and…
Great check in experience and Sarah and Jason were lovely to deal with.
8 June 2026
Unprompted review
Reply from Le Boat
Thank you so much for your lovely feedback! We’re delighted to hear you had a great check-in experience and that Sarah and Jason were so lovely to deal with.
We’ll be sure to pass your kind words on to them—they’ll really appreciate it. We hope to welcome you back again soon for another fantastic time on the water.
Happy Boating, Catherine from Le Boat
Can only comment on booking process as…
Can only comment on booking process as for today.
Intuitive web, possible to find best deal.
We will see how company will deliver.
14 June 2026
Reply from Le Boat
Thank you for your feedback! We’re glad to hear you found the booking process intuitive and were able to find a good deal easily.
We hope the rest of your experience lives up to expectations, and we look forward to welcoming you on board soon so you can enjoy the full Le Boat journey on the water.
Happy Boating, Catherine from Le Boat
We regularly book with Le Boat
We regularly book with Le Boat, usually from Benson on the River Thames. The booking staff are brilliant and it is so easy to speak with someone. They understand our needs and are extremely helpful. The boats are well maintained but anyone used to boating will know that sometimes assistance is required. On those rare occasions we have found the boatyard to be extremely responsive and eager to see us on our way. They have never let us down. We will keep coming back. Highly recommend.
11 June 2026
Unprompted review
Reply from Le Boat
Thank you so much for your continued loyalty and such a lovely review! We’re delighted to hear that your experiences from Benson on the River Thames have consistently been so positive.
It’s wonderful to know our booking team has been able to understand your needs and make the process easy and personal, and that you’ve felt well supported by the base team whenever assistance was needed. We’ll be sure to share your kind words with them—they’ll really appreciate it.
We’re so grateful for your recommendation and truly value having you as returning guests. We look forward to welcoming you back again very soon for your next trip on the water.
Happy Boating, Catherine from Le Boat
We had a great holiday on the Canal du…
We had a great holiday on the Canal du Midi with Le Boat. Service from the staff at the Homps base was brilliant, especially from Carlos and Seline who went the extra mile on several occasions. We had a couple of technical problems on board which were swiftly and efficiently dealt with. The boat was lovely and very well equipped. I would thoroughly recommend Le Boat and cruising down the Canal du Midi area is an unforgetable experience.
1 June 2026
Unprompted review
Reply from Le Boat
Thank you so much for your wonderful feedback! We’re delighted to hear you had such a great holiday on the Canal du Midi and that the team at our Homps base made a real difference to your experience.
It’s especially great to know that Carlos and Celine went the extra mile and were able to quickly and efficiently resolve the technical issues onboard—support like that is exactly what we aim for. We’re also pleased you enjoyed your boat and found it well equipped for your trip.
We really appreciate your recommendation and agree—the Canal du Midi is truly an unforgettable cruising destination. We hope to welcome you back again soon for another fantastic adventure on the water.
Happy Boating, Catherine from Le Boat
Excellent as always
I have used Le Boat many, many times on the Thames and also in Germany and Belgium.
The boats are clean, well maintained and easy to operate.
This was also the case for a six berth boat that I rented in Scotland for a week with my wife. As usual, the service and the safety briefing were excellent and the boat met the high standards that we have come to expect.
I would like to say that the staff at Laggan Locks is exceptionally good but the truth is that they effortlessly meet the extremely high standards of the other Le Boat based that we have used over several decades.
They are all equally brilliant!
1 June 2026
Unprompted review
Reply from Le Boat
Thank you so much for your incredibly kind and long-standing support!
We’re truly delighted to hear that you’ve enjoyed many Le Boat holidays across the Thames, Germany, Belgium, and most recently Scotland. It means a great deal to us that you continue to find our boats clean, well maintained, and easy to operate, and that each experience has met the high standards you’ve come to expect.
We’re especially pleased that your recent trip in Scotland was no exception, and that both the safety briefing and onboard experience were excellent for you and your wife.
Your generous words about our teams—particularly at Laggan Locks and across all our bases—are deeply appreciated. We’re proud of our staff across all destinations, and it’s wonderful to hear that their consistency and dedication stand out to you.
Thank you again for your loyalty over the years. We look forward to welcoming you back on the water for many more adventures ahead.
We had an amazing holiday
We had an amazing holiday . Will definitely be back. Staff were so friendly and helpful especially Brian very helpful and put us at ease as it was our first time on the boat . Can't recommend enough
6 June 2026
Unprompted review
Reply from Le Boat
Thank you for your lovely review!
We’re delighted to hear you had such an amazing holiday and that our team helped make your first boating experience a relaxing and enjoyable one. It’s especially great to know that Brian was able to put you at ease and provide helpful support throughout your trip—we’ll be sure to pass on your kind words to him.
We’re so pleased you had a fantastic time on the water, and we really appreciate your recommendation. We hope to welcome you back again soon for another memorable adventure!
Happy Boating,
Catherine from le boat
Our boat has been changed with no…
Our boat has been changed with no consultation. I am not sure that this is not a downgrade.
4 June 2026
Reply from Le Boat
“Hi Bob, thank you for taking the time to share your feedback. We’re sorry to hear that the boat change came as a surprise and that you’re unsure whether it met your expectations. This is certainly something we’d like to look into properly for you. Please feel free to get in touch with us at customerservice@leboat.com so we can review the details together and make sure everything was handled as it should be. We’d really appreciate the chance to clarify the situation and hopefully convince you to update your rating. Kind regards, The Le Boat Team”
We love the French destinations and the…
We love the French destinations and the helpful staff.
30 May 2026
Unprompted review
Reply from Le Boat
Thank you for your kind feedback!
We’re delighted to hear that you love our French destinations and that our teams have been helpful throughout your experience. It’s always wonderful to know both the waterways and our staff are helping create such enjoyable holidays for you.
We really appreciate you taking the time to share your thoughts and hope to welcome you back on the water again soon.
Happy Boating,
Catherine from le boat
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.