We regularly book with Le Boat, usually from Benson on the River Thames. The booking staff are brilliant and it is so easy to speak with someone. They understand our needs and are extremely helpful. T... See more
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Review summary
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Reviews shaping this summary
A fabulous week in the Aquitaine region of France. The Le Boat team Jamie, Veronique, Magda, Sebastian, Juan to name some in a great team at Le Mas D’Agenais were the best right from day one through... See more
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We had a fabulous trip on the Rideau Canal. We picked up a horizon, three model and went north from Smith Falls to Ottawa and back. the boat was clean and relatively easy to operate. Had all of the b... See more
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Yes, navigating a boat through the canals of Belgium is an incredible adventure and well worth the time and money. But the people at the Nieuwpoort base truly made our journey exceptional. Bieke and M... See more
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Company details
- #1 of 2 best companies in Boat Hire Service
- #6 of 18 best companies in Self-Catering Accommodation
- #14 of 32 best companies in Vacation rental
Written by the company
Le Boat are world leaders in river & canal boat hire in the UK, Ireland, Europe & Canada. Find out more about 'self-drive' boating vacations.
Contact info
Platinum House, St. Marks Hill, KT6 4BH, Surbiton, United Kingdom
- www.leboat.com
4.7
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Reply from Le Boat
Thank you for your feedback!
We’re delighted to hear you found the booking process easy—that’s exactly what we aim for from the very first step of your holiday planning.
We really appreciate you taking the time to share your experience and hope to welcome you on board soon.
Happy Boating,
Catherine from le boat
3 nights on the The Thames from…
3 nights on the The Thames from Chertsey to Henley and back with extended family. What a fantastic way for the family to catch up. Cheaper than a hotel and plenty to see as we relaxed motoring on the river. Great service, great boat, great fun. Staff at Chertsey were super helpful. Will definitely book another trip. Rich Lloyd
6 May 2026
Unprompted review
Reply from Le Boat
Thank you for your wonderful review!
We’re delighted to hear you and your extended family had such a fantastic three-night cruise on the Thames from Chertsey to Henley and back. It’s great to know the trip gave you the perfect opportunity to relax, reconnect, and enjoy the beautiful scenery along the river.
We’re especially pleased that you found the experience good value, the boat comfortable, and our Chertsey team super helpful throughout your stay. We’ll be sure to pass on your kind words to them.
Thank you again for your recommendation, and we look forward to welcoming you back on board for your next adventure.
Happy Boating,
Catherine from le boat
Excellent service by Carla
Excellent service by Carla, emails and telephone conversations to assist my booking.
8 May 2026
Reply from Le Boat
Thank you for your kind feedback!
We’re delighted to hear that Carla provided you with excellent service and that her support over email and phone helped make your booking process smooth and easy. We’ll be sure to pass on your lovely comments to her.
We really appreciate you taking the time to share your experience and look forward to welcoming you on board soon.
Happy Boating,
Catherine from le boat
Perfect holiday
Very friendly staff. From the booking process to our time on site, everyone was always very helpful.
We always felt extremely well taken care of and received excellent support throughout.
Thank you very much for everything!
2 May 2026
Unprompted review
Reply from Le Boat
Thank you for your lovely review!
We’re delighted to hear you had such a perfect holiday and that you felt well supported from your initial booking through to your time on the water. It’s wonderful to know our team were consistently friendly and helpful, helping you feel well taken care of throughout your experience.
We really appreciate you taking the time to share your feedback and hope to welcome you back on board again soon.
Happy Boating,
Catherine from le boat
Great service from everyone along the…
Great service from everyone along the way, from booking to arriving and then again when we dropped the boat back. Lovey way to spend a bank holiday - highly recommended!
1 May 2026
Unprompted review
Reply from Le Boat
Thank you for your lovely review!
We’re delighted to hear you had such a great experience from start to finish, and that our team supported you so well throughout your journey—from booking through to arrival and your return of the boat. It’s wonderful to know your bank holiday getaway was such an enjoyable and memorable one.
We really appreciate your recommendation and hope to welcome you back on the water again soon.
Happy Boating,
Catherine from le boat
Response to the quotation and trough to…
Response to the quotation and trough to booking have been prompt, full of information and educational. It has been a pleasure to deal with such a professional and sympathetic company. It has made us even more excited for the holiday. We'll done so far.
29 April 2026
Reply from Le Boat
Thank you so much for your kind words. We’re delighted to hear that your experience so far—from quotation through to booking—has been prompt, informative, and enjoyable. Our team works hard to ensure everything is clear and supportive from the very start, so it’s wonderful to know that’s come through.
We’re thrilled to be part of building your excitement for the trip, and we can’t wait for you to experience it on the water.
Kind regards,
Catherine from Le Boat
Reply from Le Boat
Thank you for your lovely feedback! We’re so pleased to hear that our team was able to answer all your questions and provide excellent service. Making sure you feel informed and confident every step of the way is really important to us.
We hope you’re looking forward to your upcoming adventure on the water!
Kind regards,
Catherine from Le Boat
I have used the company before in both…
I have used the company before in both England and france.
Everything was great even when we had an engine failure the response was great
It gives even more confidence in the company.
30 April 2026
Unprompted review
Reply from Le Boat
Thank you for sharing your experience with us. We’re so pleased to hear you’ve enjoyed your trips in both England and France, and that everything went smoothly overall.
While an engine issue is never ideal, it’s great to know our team was able to respond quickly and effectively to get you back on track. Providing that level of support is something we take seriously, so your feedback means a lot.
We truly appreciate your continued trust in us and look forward to welcoming you on board again.
Kind regards,
Catherine from Le Boat
Overall something everyone should…
Overall something everyone should experience, would recommend (coming from someone with no boating experience). Enables you to see the amazing hidden gems along Lough Derg.
24 April 2026
Unprompted review
Reply from Le Boat
Thank you so much for sharing your experience. We’re really pleased to hear you felt confident on board even without prior boating experience, and that you were able to enjoy discovering the hidden gems along Lough Derg.
That’s exactly the kind of experience we hope to create—easy, accessible, and full of memorable moments on the water.
We truly appreciate your recommendation and hope to welcome you on board again in the future.
Kind regards,
Catherine from Le Boat
Easy, Relaxing and Beautiful
We were two couples with no experience and found this to be a great part of our vacation. Be prepared to have to pay attention and help out with the locks but it was fun and easy to go through them. Boating is a bit like glamping, while you have a bed and bathroom and kitchen, it is still a bit more rustic than staying in a nice place on land. We rented the bikes but found we didn't really use them. Maybe if the weather had been better but still seems like walking is fine to get into town and stores. Just got in the way a little. Nothing dishonest about it but the sticker shock of the fuel charge at the end is significant. Be prepared for another $1000+ for a week. All of that aside, we had a lovely week after busy Paris seeing the smaller towns, peaceful days cruising the canal, fun time exploring the smaller cities or towns. Would definitely recommend this type of trip for those that are looking for something a little different.
8 April 2026
Unprompted review
Reply from Le Boat
Thank you for taking the time to share such a thoughtful and balanced review. We’re really pleased to hear that you and your group of friends enjoyed a relaxing week on the water and were able to experience the charm of the smaller towns after your time in Paris. That contrast is exactly what makes a canal holiday so special.
It’s great to know you found navigating the locks fun and manageable, even without prior experience. We do appreciate your honest comments as well regarding onboard comforts, bike usage, and fuel costs. Feedback like this is valuable, and we understand how important it is for guests to feel fully informed when planning their holiday budget. We always aim to be as transparent as possible about variable costs so there are no surprises at the end of the trip.
Most importantly, we’re delighted that overall you had a lovely and memorable experience and would recommend this style of holiday to others. That means a lot to us.
Kind regards,
Catherine from Le Boat
The personnel and the Liberty canal…
The personnel and the Liberty canal boat we chartered were first class.
10 April 2026
Unprompted review
Reply from Le Boat
Thank you for your kind feedback. We’re delighted to hear that both our team and the Liberty canal boat met your expectations and made your charter a first-class experience.
We hope to welcome you back on the water again soon.
Kind regards,
Catherine from Le Boat
Loved cruising the Canal du Midi - an amazing adventure with Le Boat France
We just finished a 7 day self-guided Canal du Midi adventure on a Le Boat Caprice and it was amazing. We boarded at Le Boat Port Cassafieres and ended at Le Boat Homps. Everything with Le Boat went flawlessly and staff were welcoming, informative & so helpful. As we were new to boating we selected to ''Hire a Skipper for the day" on day one and what a great decision. Our skipper, Jens, joined us on board for seven hours, providing calm & positive encouragement with boating, mooring & roping skills as we cruised downriver and navigated through locks. This was one of the best trips I've been on and I definitely plan to return - thank you Le Boat France!
15 April 2026
Unprompted review
Reply from Le Boat
Thank you so much for taking the time to share your detailed feedback. We’re truly delighted to hear you had such an amazing Canal du Midi adventure with us, and that everything from the welcome at Port Cassafières to your experience on board the Caprice went smoothly.
It’s especially wonderful to know that your day with the skipper helped build your confidence on the water and made your first boating experience such a positive one. We’re so pleased you enjoyed the support from our team throughout your journey as well.
We really appreciate your kind words and look forward to welcoming you back for another adventure in the future.
Kind regards,
Catherine from Le Boat
Amazing and Immersive
The friendly professional staff and the incredibly quick response time when there was an issue that needed rectifying. The boat we got suited our needs and it was an amazing 11 days.
11 April 2026
Unprompted review
Reply from Le Boat
Thank you for sharing your experience. We’re really pleased to hear you had such an amazing and immersive 11 days on the water, and that our team’s friendliness and quick response helped make everything run smoothly when needed.
It’s great to know the boat suited your needs well and contributed to an enjoyable holiday overall. We truly appreciate your feedback and hope to welcome you back on board again soon for another memorable trip.
Kind regards,
Catherine from Le Boat
Very good relaxing yet active way to…
Very good relaxing yet active way to enjoy the Thames. Lively towns, villages & wildlife enroute.
17 April 2026
Unprompted review
Reply from Le Boat
Thank you for your lovely feedback. We’re delighted to hear you enjoyed such a relaxing yet active way to experience the Thames, and that you were able to take in the lively towns, villages, and wildlife along the route.
It’s a truly special waterway, and we’re so pleased it helped create a memorable trip for you.
We hope to welcome you on board again soon.
Kind regards,
Catherine from Le Boat
Excellent communication and experience.
Excellent communication and experience.
10 April 2026
Unprompted review
Reply from Le Boat
Thank you for your kind feedback. We’re really pleased to hear you had an excellent experience and felt well supported through clear communication throughout your journey.
We hope to welcome you on board again in the future.
Kind regards,
Catherine from Le Boat
We are prior LeBoat cruisers and enjoyed the…
We are prior LeBoat cruisers and enjoyed the experience so thoroughly that we wanted to do another canal trip and introduce more friends to LeBoat, France and the canal excursion experience. A key ingredient to making these trips so fantastic are the wonderfully helpful LeBoat team members. They are world class and are the difference between a good experience, versus a great experience.
13 April 2026
Reply from Le Boat
Thank you so much for your continued support and for choosing to cruise with Le Boat again. We’re absolutely delighted to hear that your previous experience was so enjoyable that you decided to return and introduce friends to the canals and to Le Boat.
It means a great deal to us that our team members helped make your trips so memorable. We’re very proud of their dedication and professionalism, and it’s wonderful to know they made such a positive difference to your experience.
We truly appreciate your kind words and look forward to welcoming you and your friends on board again soon.
Kind regards,
Catherine from Le Boat
Customer Service
15 April 2026
Reply from Le Boat
Thank you for your feedback. We’re glad to hear you had a positive experience with our customer service team. Providing helpful, responsive support is something we really value, so it’s great to know this came through.
We hope to welcome you on board again soon.
Kind regards,
Catherine from Le Boat
Wow what a trip
Wow what a trip
Some holidays don’t create memories
Our Leboat trip we made memories in abundance
The views
The helpful friendly team at Leboat
The pub food on route
The weather in April was far better than expected
The friendly chatty locals and banter with the lock keepers
What a trip
What memories we have
15 April 2026
Unprompted review
Reply from Le Boat
Thank you for sharing such a wonderful reflection on your trip. We’re absolutely delighted to hear that your holiday created so many lasting memories—from the beautiful views and lively towns to the friendly chats with locals and lock keepers, and even the pleasant surprise of the April weather.
It’s especially rewarding to know that our team helped contribute to making your experience such a positive one. Moments like these are exactly what we hope every guest takes away from their time on the water.
We truly appreciate your kind words and hope to welcome you back on board again soon for even more memories.
Kind regards,
Catherine from Le Boat
Fantastic trip
Fantastic trip! Saw France in a very low key way. Went to off the beatin path small towns. Not the Disney way. Can't wait to do it again.
27 March 2026
Unprompted review
Reply from Le Boat
Thank you for your lovely feedback. We’re so pleased to hear you had a fantastic trip and enjoyed experiencing France in a more relaxed, authentic way—exploring those smaller, off-the-beaten-path towns is exactly what makes canal cruising so special.
It’s wonderful to know you’re already looking forward to doing it again, and we’d be delighted to welcome you back on board for another adventure.
Kind regards,
Catherine from Le Boat
The whole experience was excellent
The whole experience was excellent, even with some dodgy weather.. I would thoroughly it. The staff we dealt with were brilliant, very patient and understanding and nothing seemed any trouble.
13 April 2026
Unprompted review
Reply from Le Boat
Thank you for your kind feedback. We’re really pleased to hear that you had an excellent overall experience, even with some challenging weather, and that our team were able to support you with patience and care throughout your trip.
It’s great to know nothing felt like too much trouble for the team—that’s exactly the level of service we aim to provide.
We hope to welcome you back on board again soon for another enjoyable adventure.
Kind regards,
Catherine from Le Boat
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