We regularly book with Le Boat, usually from Benson on the River Thames. The booking staff are brilliant and it is so easy to speak with someone. They understand our needs and are extremely helpful. T... See more
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Review summary
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Reviews shaping this summary
A fabulous week in the Aquitaine region of France. The Le Boat team Jamie, Veronique, Magda, Sebastian, Juan to name some in a great team at Le Mas D’Agenais were the best right from day one through... See more
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We had a fabulous trip on the Rideau Canal. We picked up a horizon, three model and went north from Smith Falls to Ottawa and back. the boat was clean and relatively easy to operate. Had all of the b... See more
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Yes, navigating a boat through the canals of Belgium is an incredible adventure and well worth the time and money. But the people at the Nieuwpoort base truly made our journey exceptional. Bieke and M... See more
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Company details
- #1 of 2 best companies in Boat Hire Service
- #6 of 18 best companies in Self-Catering Accommodation
- #14 of 32 best companies in Vacation rental
Written by the company
Le Boat are world leaders in river & canal boat hire in the UK, Ireland, Europe & Canada. Find out more about 'self-drive' boating vacations.
Contact info
Platinum House, St. Marks Hill, KT6 4BH, Surbiton, United Kingdom
- www.leboat.com
4.7
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The whole experience was excellent
The whole experience was excellent, even with some dodgy weather.. I would thoroughly it. The staff we dealt with were brilliant, very patient and understanding and nothing seemed any trouble.
13 April 2026
Unprompted review
Reply from Le Boat
Thank you for your kind feedback. We’re really pleased to hear that you had an excellent overall experience, even with some challenging weather, and that our team were able to support you with patience and care throughout your trip.
It’s great to know nothing felt like too much trouble for the team—that’s exactly the level of service we aim to provide.
We hope to welcome you back on board again soon for another enjoyable adventure.
Kind regards,
Catherine from Le Boat
Fantastic Base at Laggan
Fantastic Base at Laggan , the team at the Base were very friendly and accommodating. Looking forward to revisiting.
10 April 2026
Unprompted review
Reply from Le Boat
Thank you for your lovely feedback. We’re delighted to hear you had such a fantastic experience at our Laggan base and that the team made you feel so welcome and well looked after.
It’s great to know you’re already looking forward to returning, and we’ll be very happy to welcome you back on board again soon.
Kind regards,
Catherine from Le Boat
Liberty boat on the Yonne river
We recently rented the new Liberty boat from Le Boat, and the experience exceeded expectations. The boat itself was fantastic modern, comfortable, and very well designed for a relaxed cruise.
The team at the Migennes base were equally impressive. Friendly, professional, and genuinely helpful, they made the whole process smooth from the start. Nothing felt rushed, and they took the time to ensure we were confident before setting off.
Overall, it was exactly the kind of calm, enjoyable experience you hope for on the Yonne easy cruising, great support, and a boat that really delivers.
3 April 2026
Unprompted review
Reply from Le Boat
Thank you for sharing such a wonderful review. We’re delighted to hear that your experience on the Liberty boat along the Yonne River exceeded expectations and that you enjoyed its modern design and comfort throughout your cruise.
It’s especially great to know that the team at our Migennes base helped set the tone for a smooth and relaxed start to your holiday. We’re very proud of their professionalism and care in ensuring guests feel confident before setting off.
We truly appreciate your feedback and hope to welcome you back on board again soon for another peaceful and enjoyable journey.
Kind regards,
Catherine from Le Boat
Broken Boat, No Heat, Nowhere to Go
Casually informed us that locks and bridges may be closed. Every single one was closed, and we were provided no information or source on when they may open. And for much more concerning matters, the boat was broken. There was a blown fuse- no way to charge batteries, no heat (which was most concerning, as it was about 3 degrees Celsius outside) and no way to monitor these concerns. And, the shaft seal wasn't properly adjusted, and our boat was continuously taking on water, and further draining electricity as the bilge pump was constantly operating. We cut our trip early, even after some workers came to repair the boat, due to exhaustion, coldness, and having nowhere to go whatsoever. When these concerns were brought up LeBoat, they claimed they did all they could and refused a refund, while diminishing our experience to "inexperience with boats" and "discomfort." Terrible trip.
25 March 2026
Unprompted review
Reply from Le Boat
Hi Eddi, thank you for taking the time to share your experience. We’re truly sorry to hear how challenging and upsetting this trip was for you. As noted in our email exchange, your concerns are being carefully reviewed, and we remain in contact with you as part of this ongoing discussion. Kind regards,
The Le Boat Customer Service Team
Friendly staff
Friendly staff, good handover, an overall chilled out pleasant way to spend a week in Ireland.
28 March 2026
Unprompted review
Reply from Le Boat
Thank you so much for your lovely review! We’re delighted to hear you enjoyed your week in Ireland and that our team made the handover smooth and welcoming. It’s great to know you found the experience a relaxed and pleasant way to spend your holiday.
We hope to welcome you back on another Le Boat adventure soon!
Kind regards,
Catherine from Le Boat
Fantastic holiday
Fantastic holiday, staff are very friendly and informative. Had a brilliant experience although it is a steep learning curve to begin with
4 April 2026
Unprompted review
Reply from Le Boat
Thank you so much for your wonderful review! We’re delighted to hear you had a fantastic holiday and that our team were friendly and informative throughout your trip. It’s great to know you had a brilliant experience, even with the initial learning curve—that’s all part of the adventure on the water!
We really appreciate you taking the time to share your feedback and hope to welcome you back on another Le Boat holiday soon.
Kind regards,
Catherine from Le Boat
We had the best time
We had the best time. The well equipped and easy to use boat gave us the opportunity to explore and enjoy the amazing Canal du Midi and the lovely places to be found along its course. The countryside is beautiful and the towns interesting to visit. The food and wine, and hospitality was a highlight. And it was sunny throughout. An enjoyable week all round. Thank you.
3 April 2026
Unprompted review
Reply from Le Boat
Thank you so much for your lovely review! We’re delighted to hear you had the best time exploring the Canal du Midi and that the boat made it easy and enjoyable to experience everything along the way. It sounds like you really made the most of the beautiful countryside, charming towns, and wonderful food, wine, and hospitality—what a perfect week, especially with the sunshine!
We truly appreciate you taking the time to share your experience and hope to welcome you back on another Le Boat adventure soon.
Kind regards,
Catherine from Le Boat
Best boating trip
We did the Flanders area and had the best time. Driving the boat was simple enough and going through bridges and locks was a fun experience. The team at Le Boat was so helpful and accommodating. Would highly recommend this experience to anyone and can’t wait to do it again!
1 April 2026
Unprompted review
Reply from Le Boat
Thank you so much for your wonderful review. We’re thrilled to hear you had such a great time exploring the Flanders area and that you enjoyed the experience of driving the boat and going through the bridges and locks. It’s also fantastic to hear our team were helpful and accommodating throughout your trip.
We really appreciate your recommendation and are so pleased to know you’re already looking forward to your next adventure with us.
Kind regards,
Catherine from Le Boat
Reply from Le Boat
Thank you for your feedback. We’re glad to hear you were happy with the service provided and appreciate you taking the time to share your experience.
We hope to welcome you on board again soon.
Kind regards,
Catherine from Le Boat
Great quality boat and service in a…
Great quality boat and service in a lovely region (Nivernais)
2 April 2026
Unprompted review
Reply from Le Boat
Thank you for your kind review. We’re delighted to hear you enjoyed the quality of the boat and service, and that you had a lovely time exploring the Nivernais region. It’s a beautiful area, and we’re so pleased you were able to experience it with us.
We hope to welcome you on board again soon.
Kind regards,
Catherine from Le Boat
Reply from Le Boat
Thank you for your feedback. We’re so pleased to hear you found the booking process easy and that our team were helpful throughout.
We really appreciate you taking the time to share your experience and hope to welcome you on board soon.
Kind regards,
Catherine from Le Boat
Fantastic Experience!
Fantastic reception at Branges and a great and easy check-out at St Jean de Losne. This is our second time renting a boat from LeBoat and are already planning our next adventure as we travel home from this one.
5 April 2026
Unprompted review
Reply from Le Boat
Thank you so much for your fantastic review. We’re delighted to hear you had such a great experience at both Branges and St Jean de Losne, and that you found the reception and check-out smooth and easy. It’s especially wonderful to know this is your second time with Le Boat and that you’re already planning your next adventure—that means a lot to us.
We look forward to welcoming you back on board again soon.
Kind regards,
Catherine from Le Boat
Reply from Le Boat
Thank you so much for your lovely feedback. We’re delighted to hear you had a great few days on the boat with your family—it sounds like a really special time together.
We hope to welcome you all back on another Le Boat adventure soon.
Kind regards,
Catherine from Le Boat
Staff attention was wonderful emails…
Staff attention was wonderful emails replied to quickly and all queries were addressed great service
29 March 2026
Reply from Le Boat
Thank you so much for your kind feedback. We’re delighted to hear that our team provided great service and that your emails were responded to quickly, with all your queries addressed. It’s wonderful to know you felt well looked after throughout your experience.
We truly appreciate you taking the time to share your review and hope to welcome you on board again soon.
Kind regards,
Catherine from Le Boat
Reply from Le Boat
Thank you for your feedback. We’re so pleased to hear you found the website clear and the booking process easy. It’s great to know your experience was smooth from the very start.
We really appreciate you taking the time to share your comments and hope to welcome you on board soon.
Kind regards,
Catherine from Le Boat
Be Aware that this company is only after your money !
Be Aware that this company is not empathetic and only out for your money. You can find multiple reviews stating this same thing. So, i paid them a $2500 deposit 6 months ago. Recently, one of the people in our group broke their hip, so I told Leboat we had to cancel. I received an email that the cancellation policy is 90 days and this was day 89 (unbelievable). So, I actually owed them another non-refundable $2500. Also, no I could not change the dates. Very Heartless, even if this is their policy. I had to prove that I had sent 2 prior emails on day 92 and 91 to cancel. They agreed to this so I was only out the initial $2500. Again, in 30 years of traveling, I have never worked with an agency so unforgiving and greedy. Buyer Beware !!
1 March 2026
Unprompted review
Reply from Le Boat
Hi Charles,
Thank you for sharing your feedback. We’re very sorry for the difficult situation your group experienced and understand how upsetting it is to cancel under such circumstances. While our cancellation policy must be applied consistently, we’re glad we could review your earlier emails and ensure no additional charges were applied. We do always recommend taking out private travel insurance, as most policies cover unexpected medical events, and many credit cards also offer travel protection benefits that may allow for a refund. We appreciate your comments and remain available if you’d like to discuss this further. Customer Service Team
Very friendly and helpful associate
Very friendly and helpful associate. Answered all of my questions and then I made a booking.
14 March 2026
Reply from Le Boat
Thank you for your feedback. We’re delighted to hear that our associate was friendly and helpful, and that all your questions were answered. It’s great to know this support helped you feel confident in making your booking.
We really appreciate you taking the time to share your experience and look forward to welcoming you on board soon.
Kind regards,
Catherine from Le Boat
Reply from Le Boat
Thank you so much for your feedback. We’re delighted to hear you experienced great service and found our team very helpful, and it’s wonderful to know you were happy with both the value and support throughout your experience.
We really appreciate you taking the time to share your review and hope to welcome you on board again soon.
Kind regards,
Catherine from Le Boat
Reply from Le Boat
Thank you for your feedback. We’re so pleased to hear you find our website easy to use, informative, and helpful. It’s great to know it supports you well when planning your trip.
We really appreciate you taking the time to share your experience and hope to welcome you on board soon.
Kind regards,
Catherine from Le Boat
Great customer service.Friendly and…
Great customer service.Friendly and very informative.Especially Marcus.Excellent communication.
11 March 2026
Reply from Le Boat
Thank you for your kind words! We’re delighted to hear that you had such a positive booking experience and that the team provided friendly, informative service. It’s especially great to hear your recognition of Marcus – we’ll be sure to pass your compliments on to him, and we’re sure he’ll be very pleased.
We hope you have a fantastic holiday on the water and enjoy every moment of your trip. Please do feel free to let us know how it goes once you’ve returned – we’d love to hear all about your experience.
Warm regards,
Colin from Le Boat
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