I recently bought a bike from the Bedford branch of this company and Alex, Luke & Caleen, were amazing. They were all very friendly, and professional. They are knowledgeable and were keen to make the... See more
Company replied
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I recently bought a bike from the Bedford branch of this company and Alex, Luke & Caleen, were amazing. They were all very friendly, and professional. They are knowledgeable and were keen to make the... See more
Company replied
I ordered a bike and helmet online through click and collect at my local store in Bedford. From the day I made the order I was kept up to date by text as of its progress and when my items could be col... See more
Company replied
Brilliant service yet again at LLB (Go outdoors site) in Bedford. Went for puncture repair but everything was looked over whilst I was there (lights, brakes, etc) Job wasn’t rushed and a fair price co... See more
Bought new helmet expecting it to 12-18 months old due to being on sale, however helmet is 32 months old since manufactured.
Company replied
Leisure Lakes Bikes are a family run business established over 40 years ago. Our huge online bike store and over 20 stores nationwide offer all the latest bikes, clothing, parts & accessories!
Written by the company
Fast, Reliable Home Delivery + Click&Collect
GO Outdoors, Norse Road, MK41 0QN, Bedford, United Kingdom
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Replied to 80% of negative reviews
Typically replies within 1 week
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From the very first phone call that I made, the assistant Alex was very helpful in explaining the different types of bikes.
The process was very simple to get a sample bike in to trial.
When I went to ride the bike, again, the process was simple and everything was well explained.
After a brief cycle and more advice, I decided to purchase the bike.
Alex was very helpful in further explaining all about the bike and how to adjust things etc..
Received a follow-up email from Alex outlining his suggestions for items to purchase.
All in all, I would thoroughly recommend them to anyone.
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