Every member of staff I dealt with were fantastic knowledgeable helpful friendly Carl who initially helped me was great and when ever I called to speak to the team about some additional add on pa... See more
Location
Switch locationGO Outdoors, Eagle Street 2, Mitre Retail Park, WV2 2AQ Wolverhampton, England, GB
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See what reviewers are saying
Superb Service. Ordered the bike on Wednesday and delivered on Friday. Contacted by the office quickly after tge order to ensure it was out on the next pick up. Original date was a week ahead whe... See more
From the initial chat about what eMtb would be best through to the collection of the TREK Powerfly the staff have been the best I have known. Their level of knowledge and attention to detail has been... See more
They were extremely helpful in sourcing the exact E-MTB I was looking for, despite it being out of stock elsewhere, and the pricing was very competitive. I was kept informed at every stage of the orde... See more
Company details
- #43 of 96 best companies in Bicycle Shop
- #18 of 32 best companies in Bicycle repair shop
- #8 of 12 best companies in Recreation centre
Written by the company
Leisure Lakes Bikes are a family run business established over 40 years ago. Our huge online bike store and over 20 stores nationwide offer all the latest bikes, clothing, parts & accessories!
Leisure Lakes Bikes
Written by the company
- Family run since '81!
- With over 20 stores across the country, we pride ourselves in being a truly family run business with passionate members of staff whose expertise will help you find the right bike for you in no time; Whether that be Electric, Mountain, Road or Commute!
Delivered Ready to Ride
Fast, Reliable Home Delivery + Click&Collect
All our bikes are built, tested & packed by a Cytech qualified Mechanic.
After some kit or accessories? Spend over £75 & get FREE Delivery!*
Contact info
GO Outdoors, Eagle Street 2, Mitre Retail Park, WV2 2AQ, Wolverhampton, England, United Kingdom
- 01902 716 786
4.8
Excellent
187 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 79% of negative reviews
Typically replies within 1 week
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Absolute top.class exercise from all…
Absolute top.class exercise from all the team att west brom shop...top notch with the issue I had with my new set of hope brakes
29 January 2022
Excellent service
Excellent service. Staff very knowledgeable and very quick service. Definitely recommend using leisure lakes
16 January 2022
Ordered mud guards for bike on line
Ordered mud guards for bike on line
Was kept updated and was delivered on time
Pleased with purchase
15 January 2022
Thanks to Dave and his team
Thanks to Dave and his team at the West Bromwich leisure lakes bikes store. After wasting my time at Halfords, Dave gave me great advice and demonstrated what i needed to know. He didn’t hard sell me anything, just good advice on what I needed and how I should go forward. Brilliant.
11 January 2022
Unprompted review
A totally hassle free purchase
A totally hassle free purchase, quick delivery and friendly staff, would recommend 👍🏼
30 December 2021
Best bike shop about !!!
15 December 2021
Excellent service and product
Excellent service and product. Fast delivery. Only thing that would make it easier is free postage on returns.
9 December 2021
On time
On time, very pleased with purchase, not tried the socks yet but they look good quality.
7 December 2021
Very efficient
Very efficient. Excellent customer service. Will definitely be using you again. Highly recommended.
3 December 2021
Awful after sales service
Not long after purchasing a commuter bike from the West Brom shop in November 2020 I started to encounter a persistent issue that presented safety concerns. After returning the bike to the shop on numerous occasions to resolve this issue I was informed that there was nothing wrong with the bike, nothing could be done to improve it, and that the issue was down to the rider. Not satisfied with this I took the bike to a different workshop – who resolved the issue first time by changing a couple of the components. I can only conclude that the technicians at Lake Leisure West Brom either did not have the experience or inclination to resolve the issue. In summary – if after sales service is important to you I would not recommend purchasing from this shop.
22 November 2021
Unprompted review
Reply from Leisure Lakes Bikes - Wolverhampton
Hey,
Thank you for getting in touch, first of all, I am really sorry you are not happy with the service you have received.
I have spoken to our West Brom store regarding this issue and I believe they have been in contact to get this resolved with you previously: after checking over the bike 3 times they've found no further faults. We're really sorry that you're unhappy with this level of service, we understand that this has been frustrating, but as discussed our qualified mechanics are happy that the fault has been found and fixed.
If you have any further issues please send an email over to customerservice@leisurelakesbikes.com & we'll get things resolved ASAP, alternatively you can visit our Contact Us page to see if any of your questions have been answered in our FAQ's section https://www.leisurelakesbikes.com/contact-us.aspxy
Great service from West Brom!
Great service, fast & polite,
Ordered a Specialized Stumpjumper Carbon Slx 2022 and it was ready in under 2 days, smashing!
2 November 2021
Easy to order
Easy to order, the bike was ready earlier than expected and the staff are very polite and helpful.
30 October 2021
Just wanted to say a massive thank
Just wanted to say a massive thank to the leisure lakes team for the excellent service I received today and that they never falter. All staff members are friendly and knowledge able.Shout out to Mike for going the extra mile to get parts I needed and taking time to check all options. 5 star service from West Brom leisure lakes as always.
21 October 2021
Unprompted review
Absolutely fantastic
13 October 2021
Highly recommended
12 October 2021
Great customer service good price and…
Great customer service good price and easy process overall definitely recommend
12 October 2021
Fantastic customer service
Fantastic customer service. Very impressed by the advice and guidance provided when purchasing a new bike and the help given for repair and service of my other bike.
Thoroughly recommended.
19 September 2021
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