Terrible customer service, avoiding EU consumer laws. Bought shorts that broke after only 2 weeks. Customer care refused to even open a warranty claim, claiming it’s "normal wear". 2 weeks of use is n... See more
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See what reviewers are saying
I bought an item from them, by mistake I ordered the wrong size, the order arrived very quickly, I made a return request, it was approved, the money was refunded 30 days after receiving the product in... See more
I ordered a wallet and it is not the same color as the one in the picture and the logo has a scratch but overall looks pretty good Edit : that scratch was a sort of glue and the colour is the same.... See more
Utilizzato spesso con il click and collect per prellevare i prodotti presso il loro punto vendita di via Carnevali a Milano, dove il personale e molto disponibile e corstese. Ottima esperienza prezz... See more
Company details
Written by the company
Nati nel 1993, dall'azienda di produzione di famiglia, con il primo negozio di Milano, in via Carnevali, oggi Le SAC si propone come punto di riferimento per lo shopping di valigeria, pelletteria e accessori, per tutti gli utenti di Milano e provincia, gli utenti convenzionati in tutta Italia e gli utenti on-line in tutto il mondo! Outlet delle marche più accattivanti di oggi, ma anche produzione propria, con gli articoli di pelletteria omonimi. In ogni caso “i prezzi migliori di Milano” come dicono i nostri clienti, abbinati ad un grande assortimento di prodotti, in ogni nostro settore, e una professionalità che ormai oggi è difficile trovare.
Contact info
Via Benigno Crespi 57, 20159, Milano, Italy
- www.lesacoutlet.it
4.3
Excellent
27k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
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Very satisfied
Great price. Product as described. Delivery was quick and I was kept up to date on its progress.
4 March 2024
I bought from them a CIAK RONCATO…
I bought from them a CIAK RONCATO suitcase and in the first usage the slider got broken, and they didn't took care of the incident
30 January 2024
Unprompted review
Reply from Le SAC Outlet
Dear customer, we are sorry that you were disappointed by the responses provided by our assistance regarding the report made on your item. Before providing you with the results, all the appropriate checks were certainly carried out with the brand which has qualified personnel capable of evaluating according to precise criteria whether these are defects in conformity or normal wear and tear of the product.
Unfortunately in your case the wear of the product was confirmed and therefore it was not possible to manage your request for assistance. We are sorry that you did not share this evaluation and we hope that despite this unfortunate experience you will continue to purchase on our site again.
Best regards
Le sac Outlet
change in product details
as my first order from this shop, I ordered a luggage. two days after purchase the detail of the luggage changed from %100 PC to ABS. perfect!
no support no email no phone call! so no return and withdrawal!
31 January 2024
Unprompted review
Reply from Le SAC Outlet
Dear customer,
Thank you for reaching out to us and bringing this matter to our attention. We sincerely apologize for any inconvenience caused by the change in the material of the luggage you ordered.
We understand the importance of clear communication, and we regret that the alteration in the luggage details was not adequately communicated to you.
Please be informed that we have recently updated the product information on our website to accurately reflect the material change from %100 PC to ABS. This correction was made in alignment with the details provided by the brand's official site.
As soon as your order arrives, we encourage you to open a return request at your earliest convenience. Our team will promptly process your request and assist you in returning the item.
Please accept our sincere apologies for any frustration this situation may have caused.
If you encounter any difficulties or have further questions, please feel free to contact our customer support team at : clienti@le-sac.it
Thank you for your understanding and patience.
Team Le Sac
Fast shipping.
22 November 2023
Best app,i bought a luxury bag
Best app,i bought a luxury bag, and the shipping was so fast
7 November 2023
Eccellente eccellente la merce ed efficiente la…
Eccellente la merce ed efficiente la spedizione
14 November 2023
I have problem with delivery!!
23 October 2023
excellent product and service 👌👌👌
26 October 2023
Unethical business practices …
As stated in earlier communications with your company I have been extremely disappointed that you did not adjust my payment to take account if the discount voucher which I inadvertently left off my order. Italian is not my first language.
Please attend to this matter!! It is basic ethical business practice.
18 October 2023
Reply from Le SAC Outlet
Dear customer
We are so sorry for what you are reporting to us.
Unfortunately, as explained several times by our customer support, once an order is confirmed there is no longer the possibility of making changes and for this reason we were unable to enter your discount code and we cannot refund you because this does not fall within our policies.
The discount code does not expire and if you wish, you can use it in your next online order.
We hope you can continue to shop again on our website. We remind you that our customer service is at your service from Monday to Friday, from 9:00 to 18:00 at the following contact: clienti@le-sac.it
Best regards. LeSAC Outlet
My experience is fantastic so far.
14 October 2023
Veloci precisi ed efficienti
6 October 2023
le Sac Outlet si e' dimostrato come…
le Sac Outlet si e' dimostrato come sempre efficiente e affidabile
4 October 2023
Top experience
22 September 2023
Too disgusting service.
My order until now is not yet arrive.
I ordered it last 8th of September. Lesacoutlet don't reply my e mail. And there's no telephone number to call on.
I don't know what to do.
Almost 3 weeks already 😭
23 September 2023
Unprompted review
Reply from Le SAC Outlet
Dear customer, we are sorry to note your disappointment regarding the management of your order.
However, as reiterated in the exchange of emails with our customer service, we are checking and urging the courier to deliver your package as soon as possible.
We are sorry that the delivery is delayed, I ask you to have a little patience, as soon as we receive feedback we will update you and manage your problem.
We are sure that what happened is just an unfortunate case and that in the future our service can be even more efficient in order to satisfy our customers even more.
On this occasion, we remind you that for any information our Customer team is available by writing to the email address: clienti@le-sac.it Best regards Le sac Outlet
Reliable and thrustworthy on-line store. I had to return the merchendize and I…
I had to return the merchendize and I was contacting the vendor via e-mail. Contact ladies were very very helpful and polite. Everything was resolved, altough there were some technical issues with documents for poste italiane
24 July 2023
Conferma positiva x l'e-commerce "Le…
Conferma positiva x l'e-commerce "Le SAC Outlet"!!! Top dei Top
2 August 2023
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