Terrible customer service, avoiding EU consumer laws. Bought shorts that broke after only 2 weeks. Customer care refused to even open a warranty claim, claiming it’s "normal wear". 2 weeks of use is n... See more
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See what reviewers are saying
I bought an item from them, by mistake I ordered the wrong size, the order arrived very quickly, I made a return request, it was approved, the money was refunded 30 days after receiving the product in... See more
I ordered a wallet and it is not the same color as the one in the picture and the logo has a scratch but overall looks pretty good Edit : that scratch was a sort of glue and the colour is the same.... See more
Utilizzato spesso con il click and collect per prellevare i prodotti presso il loro punto vendita di via Carnevali a Milano, dove il personale e molto disponibile e corstese. Ottima esperienza prezz... See more
Company details
Written by the company
Nati nel 1993, dall'azienda di produzione di famiglia, con il primo negozio di Milano, in via Carnevali, oggi Le SAC si propone come punto di riferimento per lo shopping di valigeria, pelletteria e accessori, per tutti gli utenti di Milano e provincia, gli utenti convenzionati in tutta Italia e gli utenti on-line in tutto il mondo! Outlet delle marche più accattivanti di oggi, ma anche produzione propria, con gli articoli di pelletteria omonimi. In ogni caso “i prezzi migliori di Milano” come dicono i nostri clienti, abbinati ad un grande assortimento di prodotti, in ogni nostro settore, e una professionalità che ormai oggi è difficile trovare.
Contact info
Via Benigno Crespi 57, 20159, Milano, Italy
- www.lesacoutlet.it
4.3
Excellent
27k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
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Not pleased
I ordered a bag last week and it arrived a few days ago. The bag is not in the best condition, it has some scratches and I am not 100% sure it is original. After 2 days after completing the return form, I am still waiting for a response and return instructions.
11 June 2024
Unprompted review
Reply from Le SAC Outlet
Dear Customer,
we are sincerely sorry to hear that the bag you received is not in the best condition and has scratches.
Also, we understand your concern about the authenticity of the product, however we would like to reassure you that we only sell original items, we would not be a market leader for over 30 years if this were not the case.
We apologize for the inconvenience and the delay in responding to your return form. Your satisfaction is very important to us, and we are committed to resolving this situation as quickly as possible.
However, upon verification we see that you have already been contacted by our customer service department today and that your problem is being handled. Please be assured that we are working to improve response times and ensure a smooth return experience.
In the meantime, please keep all original packaging. This will help us better handle your request.
We appreciate your patience and understanding as we work to resolve this issue. We hope we can fix the situation soon and regain your trust.
Sincerely,
Le SAC
As Usual A Great Experience Buying From Le Sac Outlet
Recently I purchased AX women bags and multiple men wallets of different brands. My order was processed and shipped quickly, I received the products in excellent condition and all were authentic. I had been buying from Le Sac Outlet for the past few years and all my experiences were positive, I never had an issue with the quality or the authenticity of the products. Thank you to all the staff at Le Sac Outlet.
23 May 2024
Saucony come sempre per me il top
16 May 2024
Reply from Le SAC Outlet
Gentile cliente, siamo contenti che l'articolo acquistato abbia soddisfatto a pieno le sue aspettative. Tuttavia ci sorprende che abbia assegnato solo 3 stelle. Se ha riscontrato nella sua esperienza d'acquato qualche problema la invitiamo a farlo presente al nostro servizio clienti scrivendo una mail all'indirizzo: clienti@le-sac.it . saranno lieti di offrile la propria assistenza.
Cordiali saluti
Le Sac Outlet
Improve delivry time (or at least write an honest time frame)
Prices and collection are ok. But the deliviry time was not accurate at all. It took a lot more for my order (luggage) to arrive and I travelled without it. Despite being in Mantova (only 2 hrs away). I borrowd other luggage, and it got broken, great right?
3 May 2024
Reply from Le SAC Outlet
Dear customer, we are sorry that you did not receive your suitcase in time for your trip.
We confirm as stated on our website that shipping time to Italy is 5 business days.
Products sold on Le SAC are generally available for immediate shipment, in some cases it may take up to 2 business days for the goods to be retrieved to which the delivery time below must be added.
You received your order in 6 business days and we regret that we did not provide you with service that lived up to your expectations.
Your satisfaction is very important to us and we will do our best to improve our service in the future.
Thank you for your understanding and patience. We hope we will have the opportunity to serve you better in the future and provide you with a more positive shopping experience.
Best Regards.
Le SAC
Great Customer Service
I ordered from this website for the first time in Italy, and this so far the best online shopping experience I had in Italy and beyond. The delivery was quick, accurate and the quality of the item ordered was according to the description. I had some concerns regarding the potential delay, but thanks to Chiara from customer service, who was kind, professional and punctual in responding, everything was done and delivered within a reasonable time frame, even faster than I expected.
16 May 2024
Unprompted review
Your customer service for clients buying products on your website needs to be changed
I bought a trolley online on 05/05/2024 and indicated the delivery to the Le Sac store at Corso Indipendenza 2. When I went to the store to receive the product, I did not check inside the product because I totally believe that someone at Le Sac must do it before to ensure that the product is fine. However when I arrived at my home, I opened the trolley, inside it was wet and it had mold. I took it back to the store at Corso Indipendenza 2, the people working there agreed with me that it is unacceptable to receive a trolley with mold inside and they also took some photos of the internal part of the trolley. They told me that I need to take it back and contacted Le Sac Customer service because I bought it online.
1. I contacted Le Sac Customer service number 02 89296270 but the automatic voice said that for clients buying products online, the client must write an email not call. Why do you have an online service but you do not allow clients to call you?
2. Anyway, from the website, I made a procedure to return the product, but why do you not allow the client to replace the damaged product? The client can only return the product without any chance to receive another replaced product
3. In the message when I asked for a return product. I already asked about the possibility of taking the damaged product back to the store at Corso Indipendenza 2 (the people working there recommended me to do so because they told me that I cannot choose the time when a courier comes to my home to bring it away). I have a full time job and I cannot stay at home for an unknown time period just to wait for a courier. But you do not care about my request, you only wrote that "Il corriere GLS provvederà al ritiro del pacco all'indirizzo indicato entro 2/3 giorni lavorativi. " Why do you not allow your client to be able to choose the time when a courier can go to the client's home to bring the damaged product away? Clients are not stay at home people, they also must go to work.
4. Why do you ask clients to pay for "costo del recesso è pari ad € 5,00 per singola spedizione" even if it is not the client's wish to receive a damaged product and the client likes the product but just because it was delivered in damaged state?
8 May 2024
Reply from Le SAC Outlet
Dear customer,
we are obviously sorry for the incident and apologize for it.
Our warehouse, handling hundreds of shipments per day, performs spot checks on the items and unfortunately on your trolley, which was also packed inside the original brand packaging did not realize it had anomalies and we apologize for that.
1. Please be advised that the main channel for contacting our customer service is via email published online clienti@le-sac.it, which is answered within hours.
It is in any case, however, already possible to independently open a return request on our site to make the defective item at our charge.
2. We confirm that, as stated within our return policies, returns end with a refund of the item being returned to us.
3. We also confirm that, as stated within our return policy, it is not possible to return the item to the store (if the staff gave you this information, they unfortunately gave you incorrect information).
The inability to give the courier an appointment to pick up the return does not depend on us but on the courier's own impediments, which cannot handle pickups by appointment. However, it is possible to give any private address where someone can be there to pick up the package.
Please find below the link to our "Returns" page, which can be consulted before placing an order where you can find all the information on how you can make any return.
https://www.lesacoutlet.co.uk/returns/resi.php
4. Please be advised, that as stated within our return policy, in the event of a return for incorrect or damaged item, we will be responsible for the cost of return.
In your case therefore there will be no cost. The return will be fully at our charge.
Our customer service remains at your disposal at the email address clienti@le-sac.it.
We apologize again for the inconvenience caused.
Best Regards.
Le SAC
its always a smooth transaction with…
its always a smooth transaction with lesac oultet.
30 March 2024
Excellent product a good price and…
Excellent product a good price and superfast delivery. Also, great customer service. Thank you.
26 March 2024
In general everything is fine
Latest order was with a defect but in general they are ok.
1 April 2024
Unprompted review
I have been unable to swipe my card
I have been unable to swipe my card. It’s really hard to use. I will never buy anything from this website again.
20 March 2024
Reply from Le SAC Outlet
Dear customer, thank you for your feedback.
Unfortunately we have not received contact from you via email or return request; we would have managed the problem and looked into the matter in logistics with a view to first of all resolving your problem and carrying out checks in the warehouse to avoid further anomalies like the one that happened to you.
We remind you that customer support is active via email at the following address clienti@le-sac.it
If you don't like the product, you can open the return procedure on our website. Our customer service is available for further clarifications from Monday to Friday, from 9:00 to 18:00 Kind regards, LeSAC Outlet
Delivery was on point and the bags I…
Delivery was on point and the bags I got was beautiful
15 March 2024
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