Terrible customer service, avoiding EU consumer laws. Bought shorts that broke after only 2 weeks. Customer care refused to even open a warranty claim, claiming it’s "normal wear". 2 weeks of use is n... See more
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See what reviewers are saying
I bought an item from them, by mistake I ordered the wrong size, the order arrived very quickly, I made a return request, it was approved, the money was refunded 30 days after receiving the product in... See more
I ordered a wallet and it is not the same color as the one in the picture and the logo has a scratch but overall looks pretty good Edit : that scratch was a sort of glue and the colour is the same.... See more
Utilizzato spesso con il click and collect per prellevare i prodotti presso il loro punto vendita di via Carnevali a Milano, dove il personale e molto disponibile e corstese. Ottima esperienza prezz... See more
Company details
Written by the company
Nati nel 1993, dall'azienda di produzione di famiglia, con il primo negozio di Milano, in via Carnevali, oggi Le SAC si propone come punto di riferimento per lo shopping di valigeria, pelletteria e accessori, per tutti gli utenti di Milano e provincia, gli utenti convenzionati in tutta Italia e gli utenti on-line in tutto il mondo! Outlet delle marche più accattivanti di oggi, ma anche produzione propria, con gli articoli di pelletteria omonimi. In ogni caso “i prezzi migliori di Milano” come dicono i nostri clienti, abbinati ad un grande assortimento di prodotti, in ogni nostro settore, e una professionalità che ormai oggi è difficile trovare.
Contact info
Via Benigno Crespi 57, 20159, Milano, Italy
- www.lesacoutlet.it
4.3
Excellent
27k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
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The best shop
Really good quality and price. Very fast shipping
It's satisfying evey time to shop from Le Sac.
7 February 2023
I ordered a wallet and it is not the…
I ordered a wallet and it is not the same color as the one in the picture and the logo has a scratch but overall looks pretty good
Edit : that scratch was a sort of glue and the colour is the same. My bad. 10 out of 10 for everything
15 February 2023
Unprompted review
Don’t recommend
Your peace of mind isn’t worth the deals they have. Trust me. I’ve ordered a handbag which was supposed to arrive 2 weeks ago. After many calls and e-mails, I found out that my package is lost.
My advice: Just pay a few euros more and buy from somewhere else.
They responded to emails quickly, even though they didn’t help me much.
Later edit: they have refunded me, even the transport fee
19 January 2023
Unprompted review
Reply from Le SAC Outlet
Dear customer, thank you for your feedback and we are sorry for what occurred to your order.
What happened was certainly the result of a courier anomaly.
Your order has been correctly shipped on time and entrusted to the DHL courier for shipping.
In your case, unfortunately the courier informed us that perhaps your package is lost and as we explained in the emails, the investigation is ongoing and as soon as we hear back from DHL we will assist you.
We take this opportunity to remind you that our customer care is at your service from Monday to Friday from 9 to 18:00 from Monday to Friday by writing to the email clienti@le-sac.it
Best regards Le sac outlet
Received product not as shown in the photos
Size what i had ordered and received weren't same
23 January 2023
Reply from Le SAC Outlet
Dear customer, we are sorry to hear that you were not satisfied with the service offered.
As explained by our customer service team, we invite you to open the return procedure yo our website.
The return request is a very simple procedure that takes very little time. Our customer service is at your service for further clarifications from Monday to Friday, from 9:00 to 18:00 to the following email clienti@le-sac.it Best regards, LeSAC Outlet
I bought an item from them.
I bought an item from them, by mistake I ordered the wrong size, the order arrived very quickly, I made a return request, it was approved, the money was refunded 30 days after receiving the product in their warehouse, they responded immediately to e-mails were fine.. it would still be fine if there was the possibility to cancel the orders after the payment was made, in case the buyer changes his mind or orders wrongly.. I will order from them again.
26 December 2022
Unprompted review
I was quite scared to purchase an…
I was quite scared to purchase an expensive item on this website after seeing last reviews, however everything was perfect, fast delivery, product arrived totally amazingly packed, I received all confirmation emails etc.
11 January 2023
Unprompted review
Quick delivery within a week
Quick delivery within a week, customer attention and service responses.
4 December 2022
Unprompted review
The laugage that i bought online is…
The laugage that i bought online is broken..i ask the shop to change it but they said i should do it online.
6 December 2022
Reply from Le SAC Outlet
Dear customer
We are sorry for what happened to your order.
From a verification occurred we see that you have ordered the trolley twice, if the problem is caused to the order from which it refers in the reference number, we are sorry but there should have been an error in the information given, online orders paid at the cashier follow the store assistance procedure. If, on the other hand, you find the damage for the prepaid order 929749, this follows the online assistance procedure, therefore we invite you to write an email to our customer clienti@le-sac.it available from 09:00 to 18:00 from Monday to Friday
Sincerely
LeSACoutlet
Cortesia disponibilità
1 December 2022
Delivery
Everything about LeSac shop is perfect and clear, but delivery.
GLS delivery is awful, delivery man called me, I went downstairs immediately to pick up my purchase, but by this time he was already gone. No man, no delivery car, no purchase. I got stressed.
It took me some time to understand in a darkness that he has left my expensive purchase just outside in the street! Anyone who is passing by could have taken/stolen it!
In many deliveries I have to sign that I received my purchase, but he just left without any notice. It is extremely stressful and disappointing experience! Very unreliable delivery company!
25 November 2022
Reply from Le SAC Outlet
Dear customer,
we are sorry that you were not satisfied with your last purchase with us.
However, you did not contacted our customer service to report the issue caused by GLS courier
Our customer service would have taken charge of the problem and reported it from the courier company we work with.
If the item received does not reflect your expectations, you can open the return request to our website until 10/01/2023.
We remind you that our customer assistance is available from Monday to Friday from 9:00 to 18:00 by writing an email at clienti@le-sac.it
Best regards LeSAC
they said they will pass here and get…
they said they will pass here and get my reso item but no one passed,
25 November 2022
Reply from Le SAC Outlet
Dearest customer
We would like to thank you for your feedback.
We apologize for what happened upon the pick collection of your return.
However, as also explained by our customer service, the courier had difficulties to find the address for the pick up of the package.
As communicated by one of our operators, a new pick up appointment has been booked for Monday. In case of further clarifications, we advise you to write us an email at clienti@le-sac.it
Our office is available from Monday to Friday, from 9:00 to 18:00. Best regards, LeSAC Outlet
Borsa Eastpak Messenger Delegate
ho acquistato una borsa Eastpak Messenger Delegate dove all'interno il tessuto è appiccicoso e soggetto a desquamazione, ho richiesto il reso
19 November 2022
Reply from Le SAC Outlet
Gentile cliente siamo davvero spiacenti di quanto verificato con l'articolo acquistato. Vediamo che ha correttamente aperto la richiesta di reso sul nostro sito che verrà gestita in tempi brevi procedendo al ritiro e al rimborso spettante. Ci scusiamo per il disagio creato; probabilmente si tratta di un difetto a monte del materiale che è sfuggito al controllo qualità. Confidiamo che quanto accaduto resti un caso isolato e non precluda futuri acquisti sul nostro sito. Le ricordiamo che per aggiornamenti in merito alla sua richiesta di reso o comunque per altre informazioni il nostro servizio clienti è a sua disposizione all'indirizzo: clienti@le-sac.it
Cordiali saluti
Le Sac Outlet
L'efficacia e l'efficienza dello staff
8 November 2022
Staff superrr gentile e accomodating!!
Staff superrr gentile e accomodating!!!
Tornero sempre per securo!
3 November 2022
Always good online sopping with great…
Always good online sopping with great sale prices and beautiful products!
23 September 2022
I received my bags in less than 10…
I received my bags in less than 10 days. Came with DHL and i received messages and mails about the state of my order all the time. I bought 2 hand bags. Good pricing also. I will buy again from them.
21 October 2022
Unprompted review
Good price,good quality and product
I really like everything from the price,the quality and the product.
14 October 2022
Good experience..nice staff
Good experience..the lady working at the order collection was helpful and kind..would definitely come back
13 October 2022
Top quality
I always choose lesac for my needs, bags especially (all type). The fast delivery delivery and good quality products are their best factor.
The best among the rest 🌟🌟🌟🌟🌟
1 September 2022
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