Terrible customer service, avoiding EU consumer laws. Bought shorts that broke after only 2 weeks. Customer care refused to even open a warranty claim, claiming it’s "normal wear". 2 weeks of use is n... See more
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See what reviewers are saying
I bought an item from them, by mistake I ordered the wrong size, the order arrived very quickly, I made a return request, it was approved, the money was refunded 30 days after receiving the product in... See more
I ordered a wallet and it is not the same color as the one in the picture and the logo has a scratch but overall looks pretty good Edit : that scratch was a sort of glue and the colour is the same.... See more
Utilizzato spesso con il click and collect per prellevare i prodotti presso il loro punto vendita di via Carnevali a Milano, dove il personale e molto disponibile e corstese. Ottima esperienza prezz... See more
Company details
Written by the company
Nati nel 1993, dall'azienda di produzione di famiglia, con il primo negozio di Milano, in via Carnevali, oggi Le SAC si propone come punto di riferimento per lo shopping di valigeria, pelletteria e accessori, per tutti gli utenti di Milano e provincia, gli utenti convenzionati in tutta Italia e gli utenti on-line in tutto il mondo! Outlet delle marche più accattivanti di oggi, ma anche produzione propria, con gli articoli di pelletteria omonimi. In ogni caso “i prezzi migliori di Milano” come dicono i nostri clienti, abbinati ad un grande assortimento di prodotti, in ogni nostro settore, e una professionalità che ormai oggi è difficile trovare.
Contact info
Via Benigno Crespi 57, 20159, Milano, Italy
- www.lesacoutlet.it
4.3
Excellent
27k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
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Horrible
They left my package 500 km away from me at a random person
Communication none. They are not answering to Phone
26 September 2022
Unprompted review
Reply from Le SAC Outlet
Dear customer, thank you for your feedback. We apologize for the inconvenience occurred with your latest purchase.
As we explained to you via email, unfortunately it was a mistake made by the dhl courier, we have already contacted them and asked to urgently deliver your package to the correct address.
We remind you that our customer assistance is open from Monday to Friday from 09:00 to 18:00 by writing to the email clienti@le-sac.it
Everything was perfect
Everything was perfect. The shoes even came earlier.
23 September 2022
Unprompted review
Delivery after 35 days
On the last few days of July, I ordered a hard case Delsey suitcase. My order number is 2022-843387. They sent my order on the 1st of August. I sent my first email on the 22nd of August to them to follow up on my order. They replied that we would get information from the courier and then we would contact you. I did not receive any emails, so I sent another email on the 29th of August, and they replied the same. Today is the 5th of September, and I am still waiting for their email from the courier. I received my order today, September 5th. I think that their shipping company is awful, but the product and the price were excellent.
5 September 2022
Unprompted review
Reply from Le SAC Outlet
Dear customer
We are sorry for what you are reporting to us
From a check we see that our colleague has replied to all your emails, unfortunately the answer remains the same because the order status had not yet changed, this morning we explained you that the order was being delivered today and tracking results correctly delivered.
Our customer service is at your service from Monday to Friday, from 9:00 to 18:30 to the following email clienti@le-sac.it
Best regards. LeSAC Outlet
Orders are simply cancelled!!
Orders are simply canceled after a few days. And that while you can still order the same on their site.
Not the first time here
They should check and update their site.
23 August 2022
Unprompted review
Reply from Le SAC Outlet
Dear Customer, we thank you for the feedback received and we are sorry that you were not fully satisfied with your purchase.
As per the email sent by our customer service during the processing phase of your order, the last pieces of the item you purchased were not suitable for sale and for this reason we were forced to send you a refund. Unfortunately, due to the large quantity of thousands of items in stock, these anomalies are most often detected when the order is prepared. For this reason, we have opened the refund procedure which was issued on 17/08. We are working with our warehouse to improve ourselves. Our customer service is available for further clarifications from Monday to Friday, from 9:00 to 18:00 by writing to the email clienti@le-sac.it
Sincerely, LeSAC
Product delivered not according to description on website
At first everything seems to be good with a fast delivery. Then I found out that the product delivered was not the same as given in the description on the website and what I had paid for.
Customer service gave me the run around. All kinds of excuses why I had paid 10 euro more for a product that was basically identical to another one advertised on their website, without ever admitting that the error was on their site. So all in all a very unsatisfactory experience!
In response to le Sac: That was exactly the point. As described on the website there were supposed to be different details. The only difference now was in the label.
10 August 2022
Reply from Le SAC Outlet
Dear customer, we are sorry that you were not satisfied with your purchase and the assistance received from our customer service. The explanations that have been given to you are the only possible ones. At the time of the order, you independently chose to buy the one with the higher price. We reiterate that these are 2 different models, which although appearing very similar, have different details and therefore also have different prices. However, if the item received does not meet expectations, you can exercise the right of withdrawal within 30 days of receiving the order. If you need further information, you can contact our customer service again
Sincerely
Le sac Outlet
Large Samsonite hard case…remains undelivered despite payment weeks ago. Customer Service not helpful
I purchased a large Samsonite hard case luggage. I paid on the 19th of July. Up to now, the luggage has not been delivered even if Le Sac email indicated that it was received in my address with my surname written as proof or receipt. However, the suspicious thing is that we have a concierge and as per procedure he only signs his name. I have contacted Le Sac Customer service (30 July at least and not 2 August as it claims) and it has been more than a week since the incident. They still would not make any effort to deliver the item or refund me. Their response - "we are still waiting for a response from the courier". I have asked up to when they will wait, but all they indicate is that they have no updates yet from the courier. They are not protective of their customers despite having paid. The item is more than 300EUR. Their requirement of reporting to competent authority is obsolete. They should have verified it first before requiring their customers to go through all the trouble. Extremely appalling!
5 August 2022
Unprompted review
Reply from Le SAC Outlet
Dear customer, we thank you for your feedback and we are sorry for what happened to your order. From a system check, we see that you wrote to us on 02 August asking for information about your order. Our customer service informed you that the order was delivered and sent you the POD. After learning that you have not received the goods, one of our operators opened a check with the courier, requesting a reply on 03 - 04 - 05 August. Not wanting to wait for a reply from the courier, always on August 05, the customer service offered you to send a copy of the complaint exposed to the competent authorities in order to proceed with assistance. at the same time, the courier responded to our reminders and opened a practice of denial of signature. Our customer service has notified you of the update and has opened your refund procedure. For further clarifications, please contact our office at the following email clienti@le-sac.it. Our customer service is available from Monday to Friday, from 9:00 to 18:00. Best regards. LeSAC Outlet
everything ok
25 July 2022
Great service
Easy to navigate website, easy payment process, rapid delivery, quality product: excellent service.
25 July 2022
Fixed wrong item delivered
Ordered a brics extra large luggage and received a delsey medium bag. Can't reach the store in any fast way.
Edit:
They responded and partially refunded me and let me keep the Delsey luggage which was more expensive. They answered fast via email, but would still prefer a faster communication method.
6 July 2022
Unprompted review
Reply from Le SAC Outlet
Dear customer, thank you for your feedback and we are very sorry for the inconvenience that has occurred with your order.
We would like to specify that nothing is done intentionally. You have correctly contacted our customer service to request information for the return and we did our best to offer you the best solution to your problem, you have also accepted to keep the suitcase received incorrectly which costs more than what you initially ordered and will also get the partial refund. Between our email exchanges, you seemed satisfied with our service.
We hope this single episode does not affect future orders.
We remind you that for further clarifications our customer service is available from Monday to Friday, from 9:00 to 18:00 at the following email clienti@le-sac.it
The bah arrived safe and in time
19 June 2022
Thanks
Thanks, team! I did my first order these days. I am satisfied. Was a quick delivery! And goods are as in web photos and of good quality. Will order again for sure!
27 May 2022
It was a great experience to buy from…
It was a great experience to buy from Le SAC outlet. I will strongly recommend Le SAC outlet for online shopping.
19 May 2022
deux commandes annulées
Très mécontent de ce site... Allechant par ces prix, ils m'ont annulé deux commandes coup sur coup avec le motif suivant :
"Dear customer
we regret to inform you that your order has been canceled because the desired product was not eligible for sale
Your refund procedure is being processed at our administrative office
We remain at your disposal
Kind regards"
14 April 2022
Unprompted review
Reply from Le SAC Outlet
Cher client, nous sommes désolés de ce qui s'est passé et nous comprenons votre déception. Malheureusement, cela se produit surtout lorsqu'il s'agit de pièces uniques et ce n'est que lors de la phase d'emballage que l'on remarque que la dernière pièce disponible ne convient pas, car elle est défectueuse. Les directives de notre société stipulent que dans ces cas l'article ne sera pas expédié. Nous préférons rembourser le client immédiatement plutôt que de l'obliger à revenir une fois le produit reçu. Rien n'est fait exprès. La satisfaction du client est toujours une priorité pour nous. Nous sommes désolés que ce désagrément se soit répété deux fois. Nous ferons en sorte que cela ne se reproduise plus. En cas de précisions supplémentaires, veuillez contacter notre service client en écrivant un e-mail à : clienti@le-sac.it
Cordialement
i bought a Bric's trolley,one of the…
i bought a Bric's trolley,one of the wheels broke after the first use. Could not get repacement
15 February 2022
Unprompted review
Reply from Le SAC Outlet
Dear customer,
We are sorry for what you are reporting to us.
After receiving your email, our customer service team support has immediately activated to give you instructions to solve your problem.
We are really sorry for what happened. It is our care to make our customers satisfied with every purchase made on our website.
In the future, we advise you to immediately report the issue to our customer care by writing an email to the following address clienti@le-sac.it
Best regards
LeSAC Outlet
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