Lifebroker Reviews 

297
TrustScore 4.5 out of 5

4.7

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Rated 4 out of 5 stars

Dealing with LifeBroker has been easy and very simple. If I have needed an y additional info or paperwork they have always responded quickly and with out any fuss. I would recommend them to anyone see... See more

Rated 5 out of 5 stars

I am at that stage in life where I thought it prudent to review my insurance needs. Dealing with Lifebroker was a pleasure and adjusting my cover was seamless. My special thanks to Shania who was know... See more

Company replied

Rated 5 out of 5 stars

We've had insurance through Lifebroker for years, however haven't had to seek assistance for some time. We got in touch with Lifebroker recently to make an adjustment and were pleased to see Chris... See more

Company replied

Rated 5 out of 5 stars

Left a message for Lifebroker to return call on Thursday 11/11/2021. Received a call from Albert Tran on 12/11/2021. Reviewed insurance cover and did a comparison with other insurers for best premiu... See more

Company details

  1. Insurance agency
  2. Financial advisor

Written by the company

Life insurance decisions are big ones: we get that. Together with our partners, we help our customers make confident choices by comparing policies from some of Australia’s leading life insurers, all in one place. Our customers can choose from comprehensive policies, while easily comparing the features, benefits and premiums of each policy, and select the options to best suit their needs. Lifebroker is more than just a comparison site. We also support our customers for the life of their policy - from application to adjusting cover down the track. We help our customers get the cover they need to protect their lives and loved ones with confidence, while saving them valuable time, money and hassle along the way. To find out more about Lifebroker, visit lifebroker.com.au. If you’re interested in partnering with Lifebroker, email us on https://www.lifebroker.com.au/contact-us.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

297 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(297)

12 reviews in the last 12 months

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Rated 5 out of 5 stars

I would like to recommend Chris…

I would like to recommend Chris Anderson from Lifebroker who displayed absolute professionalism and patience re my life insurance policy.
Nothing was too much trouble, which I really appreciated.
Thanks very much Chris

29 October 2024
Unprompted review
Lifebroker logo

Reply from Lifebroker

Thank you so much for your positive feedback! We're so glad that you had such a pleasant experience with Chris and will be sure to pass on your kind words.

Rated 5 out of 5 stars

Great service.

Bravesh has been very helpful and patient. His explanation was clear and precise. Great service.

21 October 2024
Unprompted review
Lifebroker logo

Reply from Lifebroker

Thank you so much for your positive feedback, Wen! We're so glad that you had such a pleasant experience with Bravesh and will be sure to pass on your kind words.

Rated 5 out of 5 stars

Bhaveshkumar Patel is brillant

Bhaveshkumar Patel is brillant. He is understanding and compassionate.
He relates to the individual he speaks to .
Amazing service.
Highly recommended

10 October 2024
Unprompted review
Lifebroker logo

Reply from Lifebroker

Thank you so much for your positive feedback! We're so glad that you had such a pleasant experience with the team and will be sure to pass on your kind words.

Rated 5 out of 5 stars

Everything was made easy

We've had insurance through Lifebroker for years, however haven't had to seek assistance for some time.
We got in touch with Lifebroker recently to make an adjustment and were pleased to see Chris Anderson was still there. Chris provided prompt, friendly service.
In every email Chris was genuinely more than happy to help and he got our adjustments completed efficiently.
Chris reminded me what great service feels like.
Thank you.

5 September 2024
Unprompted review
Lifebroker logo

Reply from Lifebroker

Thank you so much for your positive feedback, Tameitha! We're so glad that you had such a pleasant experience with Chris and will be sure to pass on your kind words.

Rated 5 out of 5 stars

Good experience

Prompt, professional service with good follow up. Easy to interact.

28 August 2024
Unprompted review
Lifebroker logo

Reply from Lifebroker

Thank you so much for your positive feedback! We're so glad that you had such a pleasant experience with us and will be sure to pass on your kind words.

Rated 5 out of 5 stars

Henry good easy to use very helpful

29 July 2024
Unprompted review
Lifebroker logo

Reply from Lifebroker

Thank you so much for your positive feedback, Edward! We're so glad that you had such a pleasant experience with Henry and will be sure to pass on your kind words.

Rated 5 out of 5 stars

Easy and quick to amend policies

Was quick and easy process to amend my policies. Chris A, was very responsive and provided prompt responses and action where required.

17 July 2024
Unprompted review
Lifebroker logo

Reply from Lifebroker

Thank you so much for your positive feedback, Rahul! We're so glad that you had such a pleasant experience with Chris and will be sure to pass on your kind words.

Rated 5 out of 5 stars

My experience was awesome soo friendly …

My experience was awesome soo friendly very informative and follows up AIA are brilliant to deal with TR Reed 😊

19 July 2024
Unprompted review
Lifebroker logo

Reply from Lifebroker

Thank you so much for your positive feedback, Rae! We're so glad that you had such a pleasant experience with the team.

Rated 5 out of 5 stars

Angharad was very professional

Angharad was very professional, friendly, polite and helpful.

22 July 2024
Unprompted review
Lifebroker logo

Reply from Lifebroker

Thank you so much for your positive feedback, Janette! We're so glad that you had such a pleasant experience with Angharad, we'll be sure to pass on your kind words.

Rated 5 out of 5 stars

An easy interaction with Lifebroker

An easy interaction with Lifebroker. I explained what I was after and they sourced the appropriate options. I chose one and it’s been sorted. Thank you.

16 July 2024
Unprompted review
Lifebroker logo

Reply from Lifebroker

Thank you so much for your positive feedback, Paula! We're so glad that you had such a pleasant experience with the team.

Rated 5 out of 5 stars

Easy and helpful responses

Responsive and quick to address the alterations I had planned. An easy and efficient process. Thanks to Chris and Lifebroker

15 July 2024
Unprompted review
Lifebroker logo

Reply from Lifebroker

Thank you so much for your positive feedback, Steve! We're so glad that you had such a pleasant experience with Chris and will be sure to pass on your kind words.

Rated 5 out of 5 stars

Chris was able to listen and help me to…

Chris was able to listen and help me to adjust my policy to my current situation. Chris informed me and supported me to make an informed decision.

11 July 2024
Unprompted review
Lifebroker logo

Reply from Lifebroker

Thank you so much for your positive feedback, Annemarie! We're so glad that you had such a pleasant experience with Chris and will be sure to pass on your kind words.

Rated 5 out of 5 stars

Excellent service by Chris

Excellent service by Chris to reduce the yearly increment of sum insured. Chris was very professional and friendly and quickly rectify the issue. Great customer service. Thank you, Chris.

9 July 2024
Unprompted review
Lifebroker logo

Reply from Lifebroker

Thank you so much for your positive feedback, Manjit! We're so glad that you had such a pleasant experience with Chris and will be sure to pass on your kind words.

Rated 5 out of 5 stars

Wonderful Customer Service

I recently contacted Lifebroker and spoke to Chris regarding my concerns related to the ever-increasing monthly costs of Life Insurance. Chris was very professional, knowledgeable, friendly, happy and positive in assisting me with my enquiry. He very clearly explained insurance comparisons and options to reduce costs. Problem sorted and paperwork promptly completed and lodged. Thanks Chris, it was a pleasure dealing with you.

9 July 2024
Unprompted review
Lifebroker logo

Reply from Lifebroker

Thank you so much for your positive feedback, Shelley! We're so glad that you had such a pleasant experience with Chris and will be sure to pass on your kind words.

Rated 5 out of 5 stars

Great service and knowledge

I contacted Vishal initially to amend my Life Insurance and thanks to his knowledge he made me aware that I could actually make a claim on my trauma Insurance for a previous medical issue. I was unaware of what was covered under my Trauma cover so I suggest that you check what could be a possible under your trauma cover.
Thanks again Vishal and Lifebroker

4 June 2024
Unprompted review
Lifebroker logo

Reply from Lifebroker

Thank you so much for your positive feedback, Terry! We're so glad that you had such a pleasant experience with Vishal and will be sure to pass on your kind words.

Rated 5 out of 5 stars

Caitlin was extremely helpful

Caitlin was great to liaise with. She not only took the time to understand my queries and concerns, but also presented me with viable solutions in a timely manner.

18 June 2024
Unprompted review
Lifebroker logo

Reply from Lifebroker

Thank you so much for your positive feedback, Saranga! We're so glad that you had such a pleasant experience with Caitlin.

Rated 1 out of 5 stars

100% owned by TAL. Buyer beware!

Lifebroker is 100% owned and operated by TAL, Australia's biggest insuer. It's essentially a lead generation business for TAL. So there is a massive conflic of interest from the outset. Don't be fooled by the friendly advisors and the appearance of independence. Comparisons of competing insurance providers are highly unlikely to be fair or impartial.
From three separate comparisons unsurprisingly TAL was the cheapest (and recommended) policy on each occassion. The moment you realise you've been suckered is when they increase your second year premiums by 20% and the once friendly advisors don't want to know about it. Insurance companies would disown their own mothers to make a buck. Know your needs and approach the insurers through a truly independent advisor.

31 May 2023
Unprompted review
Lifebroker logo

Reply from Lifebroker

Hi Andrew, we're sorry to hear you feel this way. Lifebroker is proudly owned by TAL, but operates independently. As a comparison service, Lifebroker uses independent research to compare and present Life Insurance options across a range of insurers, allowing our customers to make an informed decision about the products and options that suit them. We’d appreciate the opportunity to talk through your concerns. Could you please respond to our private request for your contact details and we'll be in touch to discuss further. Thank you.

Rated 5 out of 5 stars

The approach is professional and…

The approach is professional and efficient. Chris is listen to what I want.

22 May 2024
Unprompted review
Lifebroker logo

Reply from Lifebroker

Thank you so much for your positive feedback! We're so glad that you had such a pleasant experience with Chris.

Rated 5 out of 5 stars

Caitlin - friendly and helpful

I dealt with Caitlin when looking to adjust my life insurance premiums. She was very friendly and helpful. Sending through the required quotes and putting in place the selected option.

14 May 2024
Unprompted review
Lifebroker logo

Reply from Lifebroker

Thank you so much for your positive feedback, Graeme! We're so glad that you had such a pleasant experience with Caitlin.

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