The staff were really helpful in assessing our requirements for medical insurance to ensure we got the cover we wanted. Thank you for your patience
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We 3 operators helping us make some really good informed decisions around the crossover to another company - efficient and knowledgeable. And finally settling into another much more cost e... See more
I dealt with Life direct for both my home loan and life/income insurance over the last month and received exceptional service for both products. I dealt with Clinton Lawson and Meg Scotson for... See more
No following up details given, from your side neither the insurer side. I'm just waiting for any information to show up to understand even how is the process to claim for ex. Does the insur... See more
Company details
Written by the company
LifeDirect was launched in 2005 as a way for Kiwis to compare and buy insurance from NZ’s largest insurers online. If you’re looking for insurance, head on over and start a free quote online to compare policies without hassle.
Contact info
1/10 Hutt Road, Petone, 5012, Wellington, New Zealand
- 0800 800 400
- team@lifedirect.co.nz
- www.lifedirect.co.nz
4.6
Excellent
146 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very professional approach by the…
Very professional approach by the contact representative, with an easy to follow application process.
Great communication with follow up throughout the process.
23 November 2022
The site is amazingly easy to use and…
The site is amazingly easy to use and 100% trustable, plus these guys are fantastic! I had an issue after enrolling in the health insurance I chose and the LifeDirect team just sorted everything out for me without me having to call them or call the insurer company. Love it! Thanks heaps guys!
4 October 2022
Unprompted review
They make life so much easier!
They did the hard work for us. All we did was to wait for their call and even guided us as to what to do next. Cannot recommend LifeDirect enough, special thanks to Bruno. Thank you!
19 September 2022
Quick and Helpful information
4 September 2022
It was easy and the follow up by the…
It was easy and the follow up by the staff dealing with us was very professional and respectful
The whole process was very straight forward with no huddles on the way
1 September 2022
Very efficient service.
1 September 2022
Easy to Use
Easy to use site and the follow up from the insurers was excellent and didn’t waste my time. Very smooth service. Definitely recommend using LifeDirect.
30 August 2022
Simple easy and fast!
26 August 2022
Great customer service
Great customer service each call and the whole process was made easy.
26 August 2022
Got too admit using life direct made…
Got too admit using life direct made things pretty easy much easier than I thought too be honest had an outcome within the week all smooth sailing with the handling of it all cheers life direct
20 August 2022
Easy and hassle free
18 August 2022
Quick snd easy…
Quick snd easy to set up my life insurance. Caleb was really good and highly recommend.
17 August 2022
My experience with life direct was great…
My experience with life direct was great helped me with what I wanted thank you.
14 August 2022
provide full service details
No following up details given, from your side neither the insurer side.
I'm just waiting for any information to show up to understand even how is the process to claim for ex.
Does the insurance company will send me an ID card for the my insurance policy# to show to the Dr./Practice in case of any health issue?
I'm so confused
Thanks
for the service
13 August 2022
Amy was super helpful and answered our…
Amy was super helpful and answered our questions in a very clear and professional way .
5 August 2022
Quick and great communication by Bruno!
2 August 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.