The staff were really helpful in assessing our requirements for medical insurance to ensure we got the cover we wanted. Thank you for your patience
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See what reviewers are saying
We 3 operators helping us make some really good informed decisions around the crossover to another company - efficient and knowledgeable. And finally settling into another much more cost e... See more
I dealt with Life direct for both my home loan and life/income insurance over the last month and received exceptional service for both products. I dealt with Clinton Lawson and Meg Scotson for... See more
No following up details given, from your side neither the insurer side. I'm just waiting for any information to show up to understand even how is the process to claim for ex. Does the insur... See more
Company details
Written by the company
LifeDirect was launched in 2005 as a way for Kiwis to compare and buy insurance from NZ’s largest insurers online. If you’re looking for insurance, head on over and start a free quote online to compare policies without hassle.
Contact info
1/10 Hutt Road, Petone, 5012, Wellington, New Zealand
- 0800 800 400
- team@lifedirect.co.nz
- www.lifedirect.co.nz
4.6
Excellent
146 reviews
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Feedback
Customer service was well executed and explained throughout the application process.
21 July 2022
The team were helpful but the process…
The team were helpful but the process took too long
21 July 2022
Thanks Tony M!
Just wanted to put in a good word for Tony McCombs, who was fantastically helpful in helping us update our insurance. I seemed to have a million questions, and he answered them all quickly and with great patience! Thanks heaps :-)
4 July 2022
Rather than the quick and simple online…
Rather than the quick and simple online process I was expecting, the application required some back-and-forth phone calls and emails over a number of days. Otherwise, everything went smoothly.
20 June 2022
Very easy process
Very easy process, Tony McCombs helped us upgrade our policy which was straightforward and hassle fere.
11 June 2022
Great service and support
I've been with Life Direct for many years. Tony did an amazing job helping me get the best outcome for some new cover I applied for. Thank you so much Tony!
9 June 2022
Excellent service
9 June 2022
I found the website easy to navigate…
I found the website easy to navigate and the outcomes and contact people were polite and efficient to deal with.
1 June 2022
Excellent Service
Excellent Service. Quick and efficient with excellent communication. Bruno has great customer service stills and applies a level of attention to detail.
LifeDirect - highly recommended!
31 May 2022
I’m so glad that we had Amy Webster as…
I’m so glad that we had Amy Webster as our customer contact. She followed up through all steps. Even if we had issues with Mays outcome. She still kept us informed.
Was probably the only reason why I went with a policy. Thank you Amy Webster..
28 May 2022
Great Service
Bruno made the whole process easy, set up meetings to talk me through the application and went to great lengths to make sure I understood everything and was comfortable.
24 May 2022
Life Direct did a great service in…
Life Direct did a great service in setting up my life cover. Very efficient and good communication. Highly recommend them.
24 May 2022
No worries at all
No worries at all, Tony was particularly helpful in getting all the hard work done. Insurance is just not the most exciting or quickest of things.
13 May 2022
Communication was 10/10
Communication was 10/10, I am use to chasing updates however I was kept informed throughout.
12 May 2022
Service Received - Caleb Hill
I requested an increase in life cover from Cigna. I dealt with Caleb Hill and his service was excellent. He kept in touch via email and phone calls, I was updated with each step of the process. I am very happy with the service received.
2 May 2022
Fast service and very good at…
Fast service and very good at contacting me to let me know what was happening and letting me know how it was progressing
23 April 2022
Awesome Support
Amy, understood my request and made changes as requested and made the process so simple and easy. Thank you team LifeDirect.
23 April 2022
Happy so far
I have no negative things to say about life direct I am very pleased with the service received and I am confident staying with them.
21 April 2022
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