I have been a returning customer to VW listers in Loughborough for almost 5 years now and the service level is always top tier. Super friendly and helpful staff on the service desk. Thanks to Andy and... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I visited Listers Stratford-on-Avon on 7th & 8th July to check an intermittent fault on the drivers wing mirror. This was confirmed to be faulty & a replacement wing mirror was ordered & fitted the fo... See more
Company replied
Exemplary service from Audi Stratford, Sarah Bakewell and Paul Newman are a credit to the business. We have used the Stratford retailer for many years now and have always been extremely pleased with t... See more
Company replied
The first car garage that has made purchasing a car fun and easy. They have a good selection of cars and the staff at Listers Mini were friendly and welcoming. We mostly dealt with Tom, he was profess... See more
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Company details
About Listers Group
Written by the company
Hello, we're Listers, and we take customer satisfaction seriously. We invite every single one of our customers, at the point of invoice, to leave a review on the website of their choice, from a panel of review services which includes TrustPilot, using the same publicly available review pages that any other customer can use.
Customer satsifaction has been at the forefront of our business since Terry Lister and Keith Bradshaw founded the company in 1979. Over 40 years later, we're proud to be one the largest privately- and family-owned automotive groups in the UK, with customers as our most valuable asset.
We try to make every visit memorable, and this is one of the reasons why so many of our customers are happy to leave us positive reviews and recommend us to their family and friends. We'll always do our best to make sure that everyone has the best experience possible.
Customer satsifaction has been at the forefront of our business since Terry Lister and Keith Bradshaw founded the company in 1979. Over 40 years later, we're proud to be one the largest privately- and family-owned automotive groups in the UK, with customers as our most valuable asset.
We try to make every visit memorable, and this is one of the reasons why so many of our customers are happy to leave us positive reviews and recommend us to their family and friends. We'll always do our best to make sure that everyone has the best experience possible.
Contact info
United Kingdom
- customer.care@listers.co.uk
- www.listers.co.uk
4.7
Excellent
24k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 72% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A reliable and a professional service…
A reliable and a professional service every time, thank you!
10 July 2026
Unprompted review
Reply from Listers Group
Good morning, thank you for your wonderful review. We're delighted to hear that you continue to receive a reliable and professional service whenever you visit us. Your continued support means a great deal to the team, and we really appreciate you taking the time to share your feedback. We look forward to welcoming you back again soon, many thanks.
Prompt service when I attended which…
Prompt service when I attended which was great, but communication still could be improved, hence the 4 stars
10 July 2026
Unprompted review
Reply from Listers Group
Hi Katherine, thank you for your review. We're pleased to hear that you received prompt service during your visit. We also appreciate your feedback regarding communication, as there is always room for improvement and comments like yours help us enhance the experience we provide. Thank you for taking the time to share your thoughts, and we hope to welcome you back again soon.
It seems the major service was carried…
It seems the major service was carried thoroughly and on time. The car feels the difference. Staff were pleasant and helpful. The service did seem expensive.
10 July 2026
Unprompted review
Reply from Listers Group
Hi William, thank you for your review. We're pleased to hear that you were happy with the service carried out and that everything was completed on time. It's also great to know that the team were pleasant and helpful throughout your visit. We appreciate your comments regarding the cost and thank you for taking the time to share your feedback with us.
Looked after well everything explained.
Looked after well everything explained.
9 July 2026
Unprompted review
Reply from Listers Group
Hi Mike, thank you for your kind review. We're delighted to hear that you felt well looked after and that everything was explained clearly throughout your visit. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
Excellent helpful service
Excellent helpful service . Cullen very helpful .
9 July 2026
Unprompted review
Reply from Listers Group
Hi Michael, thank you for your great review. We're delighted to hear that you received such helpful service and had a positive experience with us. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
Reply from Listers Group
Hi Michael, thank you for your fantastic review. We're delighted to hear that you continue to receive such great service and that your visits are always a positive experience. We really appreciate your continued support and kind words, and we look forward to welcoming you back again soon, many thanks.
An absolute pleasure from initial…
An absolute pleasure from initial booking my car in for it’s MOT to having it returned clean with a friendly smile. I was kept informed at every step of the process and provided with a video of the inspection and advisory information. Plus, time was taken to verbally confirm and ensure I understood what to monitor and what/how could be undertaken through service. I appreciate the excellent service provided, the knowledgeable staff/mechanics who leave me reassured that my car and safety are in good hands.
9 July 2026
Unprompted review
Reply from Listers Group
Good afternoon, thank you for your wonderful review. We're delighted to hear that you felt so well looked after throughout the entire process and that the communication, updates and vehicle inspection information provided you with complete peace of mind. It's especially rewarding to know that the team's knowledge and attention to detail left you feeling reassured that your car was in safe hands. We really appreciate you taking the time to share your feedback and look forward to welcoming you back again soon, many thanks.
The process was very easy
The process was very easy. An email invited me to check my car in for the booking a couple of days later. I had a personal telephone call advising me of the time my car would be collected and the name of the driver. I then had a personal call from Callum to say my car was ready to come back to me. And it came back having be washed. What's not to like!
9 July 2026
Unprompted review
Reply from Listers Group
Hi Mrs Kinver, thank you for your fantastic review. We're delighted to hear that the whole process was so easy and convenient for you. Providing clear communication and a hassle-free experience is what we strive for, so it's great to know everything ran smoothly from start to finish. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
Fabulous service from the whole team
Fabulous service from the whole team
10 July 2026
Unprompted review
Reply from Listers Group
Hi Karen, thank you for your fantastic review. We're delighted to hear that you received such a positive experience from the whole team. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
Great service, as always.
Car collected nice and early by pleasant driver, MoT carried out, I was phoned and told the car has "sailed through" the test, car delivered back to me. No muss, no fuss, which is as I prefer things. I've never had a bad experience with Listers Northampton, and they help me keep my Honda Jazz running smoothly, which is why I use them rather than a garage closer to my home.
9 July 2026
Unprompted review
Reply from Listers Group
Hi Janie, thank you for your wonderful review. We're delighted to hear that everything was handled smoothly and that the collection and delivery service made the process so convenient for you. It's fantastic to know that you've continued to enjoy positive experiences with the team over the years, and we truly appreciate your loyalty and trust in us. Thank you for taking the time to share your feedback, and we look forward to welcoming you back again soon.
The service provided by the staff was…
The service provided by the staff was very good. They were professional, friendly, and attentive.
The MOT was carried out within the timescale quoted.
6 July 2026
Unprompted review
Reply from Listers Group
Hi Errol, thank you for your great review. We're delighted to hear that you received such professional, friendly and attentive service from the team and that everything was completed within the timescale promised. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
Poor Customer Service
My car was with Listers for a whole day as I told them the air conditioning wasn't working. It took them all day to confirm to me that it wasn't working and the reason was a leak in the air conditioning system. By then they needed to order a replacement part and the work couldn't be done that day, so I booked it in for a week later by which time the part would have arrived. I duly brought it back at 8am on the second day of work and specifically requested that the car be ready by 2pm as I needed it then (surely not problem for a known fault where the part was available). Having received no information in spite of three calls to Listers, I eventually got hold of someone at 1pm who told me my car would not be ready until 3pm. I had to take taxis to and from a vital meeting before collecting my car at the end of the day. The lack of communication amounted to poor customer service and the avoidable inconvenience to me was unacceptable.
7 July 2026
Unprompted review
Reply from Listers Group
Hi Tom, thank you for your fantastic review. We're delighted to hear that you had such a positive experience with us and that the service provided made such a great impression. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
Excellent first class service
Friendly knowledge staff as stated last week they always make you feel welcome and always go the extra mile which is why I always use them
6 July 2026
Unprompted review
Reply from Listers Group
Hi Amanda, thank you for your fantastic review. We're delighted to hear that you continue to receive such a warm welcome and helpful service whenever you visit us. We really appreciate your continued loyalty and thank you for taking the time to share your feedback.
Greeted on arrival by nice receptionist…
Greeted on arrival by nice receptionist directed to service desk -helpful and efficient
9 July 2026
Unprompted review
Reply from Listers Group
Hi Clare, thank you for your great review. We're delighted to hear that you received a warm welcome on arrival and found the team helpful and efficient throughout your visit. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
Reply from Listers Group
Hi Tom, thank you for your great review. We're delighted to hear that you received efficient and professional service during your visit. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
Reply from Listers Group
Hi Philip, thank you for your great review. We're delighted to hear that you were very happy with your experience with us. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
Very friendly staff
Very friendly staff, Price was good and the work was completely while we waited.
8 July 2026
Unprompted review
Reply from Listers Group
Hi Mick, thank you for your great review. We're delighted to hear that you found the team friendly, that the work represented good value and that everything was completed while you waited. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
sudden fault, fantastic help from service dept
developed fault late afternoon just before service closed, Listers Honda arranged for me to attend the following morning and fuel filter and sensor was replaced and I was out again in under two hrs. Excellent friendly service
8 July 2026
Unprompted review
Reply from Listers Group
Hi Richard, thank you for your fantastic review. We're delighted to hear that the team were able to help quickly when the fault developed and get you back on the road with minimal disruption. It's great to know that everything was handled efficiently and that you received the friendly service we strive to provide. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
Very professional from start to finish
Very professional from start to finish. All staff polite, engaged and very pleasant to deal with.
8 July 2026
Unprompted review
Reply from Listers Group
Hi Steven, thank you for your wonderful review. We're delighted to hear that you received such professional service throughout your visit and that the team made such a positive impression. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
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