I have been a returning customer to VW listers in Loughborough for almost 5 years now and the service level is always top tier. Super friendly and helpful staff on the service desk. Thanks to Andy and... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I visited Listers Stratford-on-Avon on 7th & 8th July to check an intermittent fault on the drivers wing mirror. This was confirmed to be faulty & a replacement wing mirror was ordered & fitted the fo... See more
Exemplary service from Audi Stratford, Sarah Bakewell and Paul Newman are a credit to the business. We have used the Stratford retailer for many years now and have always been extremely pleased with t... See more
Company replied
The first car garage that has made purchasing a car fun and easy. They have a good selection of cars and the staff at Listers Mini were friendly and welcoming. We mostly dealt with Tom, he was profess... See more
Company replied
Company details
About Listers Group
Written by the company
Hello, we're Listers, and we take customer satisfaction seriously. We invite every single one of our customers, at the point of invoice, to leave a review on the website of their choice, from a panel of review services which includes TrustPilot, using the same publicly available review pages that any other customer can use.
Customer satsifaction has been at the forefront of our business since Terry Lister and Keith Bradshaw founded the company in 1979. Over 40 years later, we're proud to be one the largest privately- and family-owned automotive groups in the UK, with customers as our most valuable asset.
We try to make every visit memorable, and this is one of the reasons why so many of our customers are happy to leave us positive reviews and recommend us to their family and friends. We'll always do our best to make sure that everyone has the best experience possible.
Customer satsifaction has been at the forefront of our business since Terry Lister and Keith Bradshaw founded the company in 1979. Over 40 years later, we're proud to be one the largest privately- and family-owned automotive groups in the UK, with customers as our most valuable asset.
We try to make every visit memorable, and this is one of the reasons why so many of our customers are happy to leave us positive reviews and recommend us to their family and friends. We'll always do our best to make sure that everyone has the best experience possible.
Contact info
United Kingdom
- customer.care@listers.co.uk
- www.listers.co.uk
4.7
Excellent
24k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 73% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly receptionist
Friendly receptionist, pleased with all the details that were given. All round a good experience.
7 July 2026
Unprompted review
Reply from Listers Group
Hi Wendy, thank you for your kind review. We're delighted to hear that you had such a positive experience and found the team friendly and informative throughout your visit. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
Predictably excellent
As usual, exemplary service.
Efficient and professional.
Worth the 90 minute drive to get there.
Car washed and hoovered.
Nice touch.
11 out of 10 !
7 July 2026
Unprompted review
Reply from Listers Group
Hi Mr Cook, thank you for your fantastic review. We're delighted to hear that you continue to receive the exemplary service you've come to expect from us. It's wonderful to know that the experience was worth the journey and that the extra touches helped make your visit even more enjoyable. We really appreciate your continued support and kind words, and we look forward to welcoming you back again soon.
I was provided with an excellent…
I was provided with an excellent service , and the staff where brilliant.
2 July 2026
Unprompted review
Reply from Listers Group
Hi Dean, thank you for your fantastic review. We're delighted to hear that you received excellent service and that the team made such a positive impression during your visit. We really appreciate your kind words and thank you for taking the time to share your feedback. We hope to welcome you back again soon, many thanks.
Helpful and welcoming
6 July 2026
Unprompted review
Reply from Listers Group
Hi Mrs Scott, thank you for your kind review. We're delighted to hear that you found the team helpful and welcoming throughout your visit. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
Bought a v class Mercedes and not even…
Bought a v class Mercedes and not even had a call from them to see how things are with the car
Customer service rubbish
19 May 2026
Unprompted review
Reply from Listers Group
Good morning David. Thank you for taking the time to leave us a review. We take customer feedback seriously and are committed to providing the highest level of service, so it is disappointing to see we've fallen short here. Unfortunately, from the information in this review, we can't locate your contact details on our system. Please can we kindly ask you to contact us directly with details of your experience, so we can look into this further for you immediately - many thanks in advance.
First class service
First class service; simple drop off and excellent service at collection.
6 July 2026
Unprompted review
Reply from Listers Group
Hi Chris, thank you for your fantastic review. We're delighted to hear that everything was straightforward from drop-off through to collection and that you received the first-class service we strive to deliver. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
Service was fine and plenty of…
Service was fine and plenty of tea/coffee if required.
2 reasons I dropped a star -
Even though I have a service plan wanted to charge extra for brake fluid change and air con re gas/ check.
£12 environmental charge even with a service plan very disappointing.
Will consider an independent once plan has ended.
6 July 2026
Unprompted review
An average experience at best
There was nothing outstanding about the visit, just a straightforward service. Charged for screen wash, despite having filled it myself a few days before. Advisory on wiper blades despite no issues with them and I find it very poor that despite the costs, they don't do a simple wash and hoover of the car before returning it.
6 July 2026
Unprompted review
It was fantastic service
It was fantastic service , great service , friendly, and informative
7 July 2026
Unprompted review
Reply from Listers Group
Hi Loukia, thank you for your fantastic review. We're delighted to hear that you received such friendly, informative and professional service throughout your visit. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
Great customer service
Mirren was attentive, friendly and welcoming. All members of the team were professional, accommodating and I am thoroughly pleased with the service I received.
6 July 2026
Unprompted review
Reply from Listers Group
Hi Savannah, thank you for your wonderful review. We're delighted to hear that you received such a warm welcome and that the team helped make your experience such a positive one. We really appreciate you taking the time to share your feedback and are pleased that the service you received met your expectations. We hope to welcome you back again soon, many thanks.
The people are so nice and helpfull
3 July 2026
Unprompted review
Reply from Listers Group
Hi Zoe, thank you for your kind review. We're delighted to hear that you found the team so nice and helpful during your visit. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
Reply from Listers Group
Hi Peter, thank you for your fantastic review. We're delighted to hear that you were pleased with both the communication and the quality of service you received. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
We were more than satisfied with our…
We were more than satisfied with our recent service and MOT. From the car being collected to being returned, everyone we spoke to was polite, helpful and generally nice. Congratulations to all your staff.
3 July 2026
Unprompted review
Reply from Listers Group
Good afternoon, thank you for your wonderful review. We're delighted to hear that you were so pleased with your recent service and MOT experience. It's great to know that the team helped make the process smooth and enjoyable from collection through to return. We really appreciate your kind words and recognition of our staff, and thank you for taking the time to share your feedback.
Reply from Listers Group
Hi Michele, thank you for your great review. We're delighted to hear that you found the team friendly, helpful and accommodating, and that you received such great service throughout your visit. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
Reply from Listers Group
Hi Mark, thank you for your great review. We're delighted to hear that you received good service and found the team helpful throughout your visit. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
The team at Listers Honda Stratford…
The team at Listers Honda Stratford would go out of their way to help their customers. When you factor in the quality, dependability and practicality of Honda cars, there isn't really a better dealership available around here.
6 July 2026
Unprompted review
Reply from Listers Group
Hi Valentin, thank you for your fantastic review. We're delighted to hear that you've received such helpful and dependable service from the team at Honda Stratford. Your kind words and recommendation mean a great deal to us, and we truly appreciate you taking the time to share your feedback. We look forward to welcoming you back again soon, many thanks.
Very friendly staff
Very friendly staff. Very professional made sure my vehicle was ready in time. Called me to advise me I need a new wiper blade. Cleaned inside and out.
6 July 2026
Unprompted review
Reply from Listers Group
Hi Maria, thank you for your great review. We're delighted to hear that you found the team friendly and professional, and that everything was completed in time for you. It's great to know you were kept informed throughout your visit and appreciated the extra care taken with your vehicle. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
Prompt and professional…
Prompt and professional collection and delivery of my car. Effective service and support
6 July 2026
Unprompted review
Reply from Listers Group
Good afternoon, thank you for your great review. We're delighted to hear that you found the collection and delivery service prompt and professional, and that you were pleased with the support provided throughout. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
friendly staff
friendly staff. Well informed and did not keep me waitinmg. Managed my expectations.
6 July 2026
Unprompted review
Reply from Listers Group
Hi John, thank you for your great review. We're delighted to hear that you found the team friendly, informative and respectful of your time throughout your visit. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
All great services!
6 July 2026
Unprompted review
Reply from Listers Group
Hi Petre, thank you for your great review. We're delighted to hear that you were pleased with the service you received. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
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