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Review summary

Created with AI, based on recent reviews

Looking at 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, highlighting their exceptional sound and immersive audio experience. Many people also commend the staff for their helpfulness and the excellent customer service received, often noting prompt and efficient support with technical issues and replacements. The overall service is frequently described as brilliant and professional, with many appreciating the company's commitment to customer satisfaction. However, some customers initially encountered problems with product connectivity or functionality, such as speakers not working or experiencing intermittent faults. These issues were, for the most part, resolved through firmware updates, troubleshooting guidance, or product replacements provided by the company's support team.

What people talk about most

Product

Customers consistently note positive experiences with the product, often highlighting its quality and... See more

Staff

Customers consistently express high satisfaction with the staff, particularly highlighting the exceptional... See more

Customer service

Consumers consistently report outstanding satisfaction with customer service. Many reviewers highlight the... See more

Service

Users describe positive interactions with service, highlighting its brilliance, speed, and support. Many... See more

Quality

Reviewers highlight positive aspects of quality. Many customers are impressed with the performance and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought a Bluetooth ceiling speaker a few years ago, absolutely loved the product, so was really gutted when the power input component broke! I contact Lithe Audio to ask if they could replace the... See more

Rated 5 out of 5 stars

Due to an electricity power surge the Audi T 2000 in my caravan broke.The caravan is over 12 years old so a ready replacement was not available . But Nathan at Lithe Audio very kindly found a versio... See more

Rated 5 out of 5 stars

I've had two wifi ceiling speakers for three years and frankly, was sorry that I had purchased them, as they often dropped the connection and their sound was poor. I knew I was an early adopter and r... See more

Rated 5 out of 5 stars

I had 2 years of excellent use out of my ceiling speaker but it recently stopped working. So why is this a 5 star review?? Because the way in which Lithe responded was pretty impressive. No quibble,... See more


Company details

  1. Audio-visual equipment supplier

Written by the company

www.litheaudio.com - A UK manufacturer of a wide range of AV products such as Bluetooth ceiling speakers, bathroom IP44 Bluetooth ceiling speakers, WiFi ceiling multi-room speakers, Bluetooth garden speakers, and wireless cinema systems.


Contact info

4.8

Excellent

TrustScore 5 out of 5

88 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Great company to deal with

Great company to deal with (especially Nathan).
After the winter break we went to use our rock speakers and they weren't working, a quick conversation with Nathan and we agreed he would send me a new cable, it arrived the next day but sadly didn't resolve the problem. Another quick conversation and Nathan suggested I return the speakers, as we lived not far away I drove to the warehouse and delivered the speakers.
1 week later and although Natan was unable to repair it he has sent me a new rock despite them being out of warranty.
Thank you Nathan you are a star.

7 July 2025
Unprompted review
Rated 5 out of 5 stars

Five star plus technical support

Enjoyed excellent follow-up technical advice after facing difficulties setting up a multi speaker group under Alexa's control. Nathan filmed a quick video instruction guiding me through all the steps. Absolutely seamless.

9 July 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended 👌👌

I have 4 Lithe ceiling speakers in my home and two rock speakers in the garden. I had an issue with my rock speakers, I contacted Lithe and spoke to Nathan who was a great help and resolved the matter with ease. I would highly recommend Lithe speakers and their customer service..

27 June 2025
Unprompted review
Rated 4 out of 5 stars

I always had problems until Nathan saved the day

I've had constant problems with connectivity on my Lithe wifi v2 ceiling speakers, since the purchase and would have marked it 1 star as we basically gave up on using these speakers.

Then I managed to reach Nathan. He's absolutely amazing and helped me update the firmware and replaced a speaker which wouldn't update. Now everything is working but early days in testing so I hope it lasts.

When the speakers work, they are absolutely amazing for sound!!

I know they are supposed to auto-update but this has never worked for me before, hence the connectivity issues in past. I hope the new firmware fixes that.

I have asked for a website link so we can check latest firmware with instructions to update if it doesn't auto-update. Hope HQ action this.

I can use in Home Assistant indirectly via DLNA and chromecast which both work. Would be great if it worked with Alexa and home assistant directly. I understand the pro version can do this, but its quite standard for all smart consumer stuff now so should be available in the standard speakers too.

3 July 2025
Unprompted review
Rated 5 out of 5 stars

Nathan was a great help

Nathan was a great help. I purchased some speakers last year and had an issue this summer with them. Turns out the transformer had blown. Nathan quickly acted and the problem was resolved. Brilliant service. Can’t recommend enough.

30 June 2025
Unprompted review
Lithe Audio logo

Reply from Lithe Audio

Thanks for the review, I will let Nathan know. Enjoy the speakers :)

Rated 5 out of 5 stars

Lithe Micro Sub connection problems…

I have had my Lithe ceiling speakers for a while now and have been so impressed by them. So recently I decided to add a Lithe Micro Sub to enhance the bass within my kitchen diner.
However, I struggled to firstly connect the sub to my WiFi and then pair them to my ceiling speakers. I do consider myself to be quite technical, and will persevere until I get it done, but in this instance I had to concede and called the Lithe technical support.
After a few chats with the ever so helpful Nathan, I managed to connect the system together and it now all works perfectly.
Thanks Nathan at Lithe for your support.

27 June 2025
Unprompted review
Lithe Audio logo

Reply from Lithe Audio

Thank you for the kind review. We're always here to help. Glad to hear you're all set up and enjoying the bass.

Rated 5 out of 5 stars

Bluetooth ceiling speakers

I purchased a set of Bluetooth ceiling speakers a year ago and they worked perfect. However at one point, the main speaker stopped producing a discoverable Bluetooth signal and I was no longer able to connect. I messaged Nathan at lithe audio and he tried to help me troubleshoot the problem but nothing seemed to help. In the end, Nathan replaced the speaker. I installed the new one and I’m one happy customer! These speakers are great!

27 June 2025
Unprompted review
Lithe Audio logo

Reply from Lithe Audio

Thank you for the kind review. Enjoy your speakers!

Rated 5 out of 5 stars

whats not to like?

Top product, adding sound to our bathroom. looks good, sounds great. Runs straight of the lighting circuit.

Very responsive customer service. Well worth it.

26 June 2025
Unprompted review
Lithe Audio logo

Reply from Lithe Audio

Thank you. We tried to make the ceiling speaker sound great, but equally easy to install and use. Glad to hear you're happy :)

Rated 5 out of 5 stars

Lithe ceiling speakers

We have a few Lithe ceiling speakers, one kept dropping the Bluetooth connection, contacted Lithe and they wanted to check what Firmware level the speaker was at, we then found that we could not longer connect with the speaker via the App.

Lithe support were superb, speaker returned, sorted and back with us in under 5 days. All very professional

23 June 2025
Unprompted review
Lithe Audio logo

Reply from Lithe Audio

Thank you for the kind review. Good to hear you're up and running. Enjoy the music.

Rated 5 out of 5 stars

Fantastic Support

Fantastic fast support on a technical issue entirely caused by me. Many thanks

18 June 2025
Unprompted review
Lithe Audio logo

Reply from Lithe Audio

Glad you're up and running. Enjoy the speakers :)

Rated 2 out of 5 stars

I bought the multi room wifi speakers…

I bought the multi room wifi speakers and I cannot complain about the quality of the speakers, they are extremely well built and sound really good, however the software side is really poor, very unreliable connectivity and I cannot connect to them half the time since Google home is basically deprecated. Airplay 2 doesn't seem that awful but i haven't tried it.
I just wish the company looked at improving android connectivity and also looked at integrations with Home Assistant which would allow dynamic groups for speakers and give the user complete control over the speakers.

7 June 2025
Unprompted review
Lithe Audio logo

Reply from Lithe Audio

Thank you so much for your honest feedback — we're really glad to hear you're enjoying the sound quality and build of the speakers!
I'm truly sorry to hear you've had a frustrating experience with connectivity and app integration. The good news is that this can definitely be rectified. If you reach out to our Technical Support Team, they'll be able to assist you directly with a cloud-based troubleshooting session and ensure your speakers are running the latest firmware, which can often resolve the kinds of issues you've described.

Our technical team is here to help, and as many of our customers have noted in reviews, they consistently provide outstanding, hands-on support.

Please don’t hesitate to get in touch with them at 01293 922015 or support@litheaudio.com— they’ll be happy to walk through everything with you.

Thanks again for your support and for being part of the Lithe Audio community.

Warm regards,
Lithe Audio Support Team

Rated 5 out of 5 stars

Excellent service

I bought a rock speaker 5 years ago, the customer service provided 5 years on is simply first class. Quality products with excellent customer service,

15 May 2025
Unprompted review
Lithe Audio logo

Reply from Lithe Audio

Enjoy the summer with music, thanks for the kind review :)

Rated 5 out of 5 stars

Would give 6 out of 5 if I could.

Can I put 6 out of 5? I know mathematically impossible. But I would if I could. Neighbour decided to connect to my 6,5" Bluetooth ceiling speaker, killed my ability to connect. Various factory reset attempts, etc etc. Nothing worked. Contacted Lithe support, they provided me with in depth, idiot proof instructions how to update the firmware, problem solved. Perfect support, would highly recommend. Oh and the hardware is pretty good too, I have two sets.

15 April 2025
Unprompted review
Rated 5 out of 5 stars

Easiest and great sounding ceiling speakers

This is my second experience with the lithe speakers. First was for Bluetooth units placed in a bathroom. Those several years later are still flawless. Once connected they just work. The new sets are the WiFi versions and they are so great. No need to connect extra equipment, they sound excellent and are a breeze to wire and install.

Support has been what you’d expect from a great company. Responsive, clear and very helpful. These are hands down some of the best units for flexibility and ease.

10 April 2025
Unprompted review
Rated 5 out of 5 stars

Amazing product and customer service

Amazing product and customer service. My ceiling speaker broke, it had run out of warranty. After speaking with customer services they said they would try and fix, unfortunately to far gone and as a good will gesture , replaced it. The speaker is such a talking point, so easy to connect, and brilliant sound, every day is a kitchen disco thanks to lithe audio and the team 🙏

26 March 2025
Unprompted review
Rated 5 out of 5 stars

Ceiling speakers…

There was a small issue with the equipment. Following a phone call to the supplier, a new part was sent and arrived the following day. Great service and found the response to my phone was very positive and professional. I bought a ceiling mounted ceiling speaker which is easy to install and provides a great sound in the bathroom. I shall be installing the same equipment in other rooms.

25 March 2025
Unprompted review
Lithe Audio logo

Reply from Lithe Audio

Good to hear you're up and running. If you need any advice on models or setup for the other rooms, you know where we are. Thanks again.

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