Lithe Audio Reviews 88

Not only do Lithe Audio produce quality products, the customer service and support team are exceptional, assisting, helping and going above and beyond.

I can’t speak highly enough of this company, will always recommend and will also use Lithe Audio personally.

Personal thank you to Nathan for assisting me and providing support.

Amazing product, amazing service.

Keep up the great work

Thank you Nathan for promptly providing the relevant files for my design.

Just installed a 6.5 inch Lithe Bluetooth ceiling speaker and slave. What a super piece of kit. Everything seems well made and has a quality feel. As an example, the power supply has lever connectors for the mains cable. Setup is effortless and performance is great with distortion-free stereo sound. If you are going to chop your house about for ceiling speakers these seem to be an excellent choice.

Excellent customer service and support from Melvyn and Nathan when my bathroom speaker had a Bluetooth connection fault the speaker was replaced the next day!

Gives us peace of mind that the Lithe Audio speaker will provide us with superb sounding shower tunes for many years to come.

Great aftersales experience. Lithe replaced my speaker after the Bluetooth component developed a fault after over a year of use. They arranged and paid for collection and delivered a new speaker within a few days with no quibble what so ever. Very happy with the outcome. BT component aside, the speaker sounds great and I'm still planning to buy more from them.

Nathan was a star, I had a few questions regarding installing additional speakers, and then my speaker decided to stop connecting via bluetooth. He arranged the collection of my faulty unit and my new speaker was delivered and in my ceiling within 4 days!! Thank you

I recently purchased a Lithe Audio speaker for my bathroom after seeing them at a show and was initially impressed with the quality and design. However, I later realized that my model lacked some app functionalities available in newer versions. After a bit of back and forth, the customer service team, especially Melvyn, went above and beyond by updating my speaker free of charge. Although I was eventually given a new model due to compatibility issues, the initial experience with the outdated features was a disappointment. Overall, the product works well now, but the initial oversight could have been avoided.

I’m from Australia. I’ve dealt with Nathan for a warranty problem Nathan looked after me offered a great service and solve the problem for me . It’s a product that I’m glad that I bought thank you Lithe Audio.

After seeing and 'hearing' the Lithe Audio speakers at a Home Renovation Show I decided that this speaker would be ideal in our bathroom. My partner purchased a speaker for my birthday, which I installed at a later date once I had plucked up the courage to cut a hole in the bathroom ceiling. After installation, the speaker was amazing; both sound quality plus aesthetically pleasing on the eye. Once I downloaded the app, I noticed that there were a few functions missing compared to what I had seen online. After speaking with Lithe Audio, they explained that the speaker I had been superseded with an updated model, hence why the application offerings were slightly different to the speaker I had. I thought to myself, oh well, it is what it is, the product has been updated and that was that, fully accepted. But that wasn't that. Melvyn (Lithe Audio) said that if I were to take the speaker out of the ceiling and package it securely for returning, he would update the firmware on the speaker in order for me to take advantage of the updated app features. Not only that, he also kindly arranged for the collection and return of the speaker FOC. I was truly blown away by this level of service. All in all the turn around time was 5 days, and today the speaker was returned to my home address. In addition, Melvyn also sent me a courtesy email the day before informing me that the speaker would be delivered next day. But that's not the best of it! The speaker arrived as advised, but not my old one, a completely brand new updated replacement. By all accounts the previous speaker was unable to be updated due to the model, therefore Melvyn/LitheAudio replaced it with the latest current model. Now if this is not gold standard customer service, I don't know what is. Thanks again Melvyn and LitheAudio, you have definitely gone above & beyond expectation. If only other UK companies treated their customers the way you do. ******

There are so many reasons to support this company! Their speakers are amazing, with great sound quality... I have never found anything else like it on the market. Their customer service is also incredible, and they make it so easy to solve your problems. I will be a customer for a long time!

Had a problem with my bathroom speaker which Lithe resolved in a matter of days. The service and turnaround time was way better than I could have expected. First class response.

Customer support was very helpful. My device was not working well because of a factory issue most probably, they just sent me a new product instead.

I currently own 2 speakers.
1 IP4 bathroom WiFi speaker (older model without the Chromecast built in) and 1 WiFi Pro that does have Chromecast.

I changed internet providers and couldn't get either speaker to connect to my Wi-Fi which was proving really frustrating.
I went through the troubleshooting guides and watched some YouTube tutorials, but still couldn't get it to work.
Luckily 1 speaker connected through luck which allowed me to navigate the Lithe App and find the contact us part through live chat.
Melvyn got both speakers paired for me. Both connected to my Wi-Fi and the Chromecast speaker successfully paired via the Google Home App.
Can't thank him enough and so glad I found some patience to allow him to walk through the steps with me.
I'm back up and running and currently have my Audible podcast playing in my attic room whilst typing this review.

Thanks again Melvyn and Lithe customer support.

Had a few issues with connecting my speaker with home assistant and control4, spoke to Nathan and he solved this issue promptly!

I am in Australia and called Nathan in support regarding an esoteric problem I had where I had to have a speaker group with the lithe speakers and google products set up in the Google Home App for whole house music. He was onto the problem quick smart with a firmware patch which he supplied immediately via a link which included a video on the simple process to apply it. Within minutes, I was up and running with a perfect speaker group with 4 lithe PRO speakers and 11 google products working in a whole house synchronised speaker group! I have thrown every permutation of Airplay, local DLNA from a NAS, Google Cast, Spotify Connect and bluetooth that I can think of at these speakers. I have tested Spotify, Apple Music, Amazon Music & streaming radio from my iPhone and google displays/mini's. Everything just works and the sound is great!

A little more polish on the app is the only improvement I could ask for, but this is something that usually evolves over time.

Well done Lithe. I am ordering more PRO speaker sets for this installation!

I highly recommend Lithe products and customer service from the other side of the world ;-)

Jason

Fantastic company. Sort out my faulty transformer straight away. No problem at all. Nathan was amazing. A real asset to the company. Thanks so much.

I purchased Lithe Wi-Fi ceiling speakers for my new kitchen extension. My electrician fitted them within 30 minutes, and they are the best addition to my project, they sound amazing. The Lithe team did a speaker placement for me ( free service). They were super helpful in making sure I got the right speaker for my project. I recommend Lithe ceiling speakers for any renovation project.

I would recommend Lithe Audio I have never had efficient fast service ever very good service very quick response to my email very good customer service support my technical support engineer was Nathan a big thumbs up 👍 to him thank you 👌👌👌

I contacted Lithe Audio looking for help in obtaining a replacement grille for a ceiling speaker I have had for a number of years.

I wasn't sure if the part would still be available or where I could purchase one. To my absolute delight I received an email response from the support team offering to send me a replacement grille as a goodwill gesture, free of charge.

This made my day and I thoroughly recommend Lithe Audio, their post purchase after care, and their great products!

highly recommend LITHE AUDIO, I have never encountered such a fast and efficient service, very nice service, quick response to e-mail, full professionalism.
Melvyn Ali
Technical Support Engineer a big thank you to him great guy👌👌