Llama Travel Reviews 

193
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the trips are exceptionally well organized, ensuring that all flights, seamless airport transfers, and detailed daily itineraries run smoothly without any stress. People are especially happy with how effortlessly everything is managed from start to finish, allowing them to fully relax and enjoy their adventure. Travelers consistently highlight the exceptional quality of the local guides, describing them as extremely friendly, professional, and deeply knowledgeable about the history and culture. Reviewers also note that the handpicked hotels and overall excursions offer fantastic value, making every journey memorable and worthwhile.

What people talk about most

Holidays

Customers had positive experiences with holidays, expressing satisfaction with incredible and well-organized... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members and local guides as... See more

Service

Consumers find service to be exceptionally positive, reporting that trips are seamless, enjoyable, and... See more

Location

Reviewers highlight positive aspects of location, expressing satisfaction with the choice of destinations and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wonders of Japan,end Mar 2026. Cannot fault the organisation, all transfers were in place,,..we were put onto the bullet train and on arrival the rep was there waiting for us. Our fist guide, Nao, w... See more

Company replied

Rated 5 out of 5 stars

We had our last trip with Llama in May visiting the amazing Uzbekistan. From.start to finish everything was excellant.The booking process, the itinerary and tour information prior to travelling.Uzbe... See more

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Rated 5 out of 5 stars

Just back from Africa where we went from Cape Town to Kruger to Victoria Falls. Amazing holiday exceeded all of our expectations in amazing locations great hotels and the whole holiday went like clock... See more

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Rated 5 out of 5 stars

Thanks to Llama for making our trip a lifetime experience! Our trip to Peru -Lima, Amazon forest, Cusco, Machu Picchu, Rio with add on to Lake Titicaca and Iguazu falls an enjoyable, relaxing as fligh... See more

Company replied


Company details

  1. Tour operator

Written by the company

Llama Travel’s twin focus on high-quality holidays and the lowest possible prices has led to us being recognized as one of the UK’s leading operators of holidays to Latin America, Asia, and Africa.


Contact info

4.9

Excellent

TrustScore 5 out of 5

193 reviews

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4.9

All reviews

(193)

31 reviews in the last 12 months

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Rated 5 out of 5 stars

No payment received

We have recently returned from our fourth tour with Llama travel and the it is time to give this company the accolade it deserves. We are not people who write reviews or base our travels on published forums and to date have never written a review of any travels we have taken whether it be guides, hotels, restaurants, flights or organisations. However Llama travel is in a league of its own. From our first contact with one of their specialists; we were fortunate to have dealt with Oliver, it was clear that we were in good hands. The planning and attention to detail was faultless, even to the arrangement of the itinerary to suit our needs as against what some of the guide books were suggesting. At all times the overseas guides and drivers were reliable, punctual, passionate about their country, hugely informative and most importantly good company.Everywhere we went we felt secure and so well looked after. The documentation provided was clear and informative and gave a detailed insight of what we could expect. The wide ranging accommodation types were exceptional and of the highest quality from the point of cleanliness, the wide ranging facilities, comfort and in keeping with the environment, be it city, countryside, tropical rain forest or a land based Galápagos stay. We cannot praise Llama travel highly enough as they have provided some exceptional travel experiences for us. Of them all, our recent tour of Ecuador and the Galápagos was the most rewarding and made us feel very privileged to have been exposed to such a staggeringly beautiful and unique environment.
We look forward to our next Llama travel!

19 February 2020
Unprompted review
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Reply from Llama Travel

Hi Geoffrey,
Thank you for your extremely positive review, and for going into such detail about each part of your holiday, from pre-booking to the trip itself. Galapagos & Ecuador is often high up on people's lists and for good reason - it's an amazing place. We're so glad you've had so many wonderful experiences with us and can't wait to help plan the next one! Are you happy for me to share your comments for marketing purposes?
All the best,
Hannah

Rated 5 out of 5 stars

Look no further Llama Travel are the Best!

Llama Travel in my opinion must be the very best travel company ever. I had wanted to visit Peru for over 30 years so I researched information about the country and the trips as thoroughly as I could. every part of the trip was wonderful. We did the 3 week trip which included the Amazon Rainforest, Machu Pichu, the Sacred Valley, Lake Titicaca, Colca Canyon, Arequipa and the Ballestos Islands. Please don't miss those as they are packed with bird life. Quite remarkable. The guides were so knowledgeable, thorough and kind. They were always on time and even came into the airports to ensure that we got our connection. Llama Travel were very helpful from the first phone call and very adaptable and truthful about the options they could offer. We didn't upgrade and the quality of the hotels was very good. The Incaterra lodge in the Sacred Valley and the one in the Amazon were superb. If I was lucky enough to do it again the only thing I would change would be to travel by train to Lake Titicaca from Cusco. We chose the bus to save money but I heard from people who travelled by train and I was quite envious.

30 January 2020
Unprompted review
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Reply from Llama Travel

Hi Val,
What a lovely review to receive! We are so pleased that you had such a great time in Peru, and that you got to visit so many beautiful parts of the country. Hopefully we'll be able to help you organise your next holiday to Latin America or Africa!
All the best,
Hannah

Rated 5 out of 5 stars

Highlights of Chile and Argentina

At the beginning of December 2019 my friend Heather and I returned from an amazing 2 week trip to Chile and Argentina incorporating the capitals and patagonian regions of both countries. It was such an easy and fantastic trip from beginning to end. The guides from condor travel were all so friendly, knowledgeable and helpful with tips of what to do with free days and offering their knowledge of local atrractions on excursion days.

I have experienced tours with other companies and this was by far the best that i have experienced. I will definitely book another tour with llama in the future.

Thanks so much llama travel and the locap guides from condor travel. Excellent job

Alex

29 December 2019
Unprompted review
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Reply from Llama Travel

Hi Alex,
Thank you so much for your excellent feedback, and for taking the time to write this review. We're so glad that you enjoyed Chile and Argentina - both stunning countries! Looking forward to helping you plan the next trip to Latin America or Africa.
Hope you had a lovely Christmas.
All the best,
Hannah

Rated 5 out of 5 stars

Peru including Macchu Picchu

Went on the Peru tour including Machu Picchu Trek , rain forest stay, Lake Titicaca and everything we could fit in within our time.
Could not recommend the whole experience enough from booking and information to the organisation there. Hotels fantastic, guides in every place couldn’t have been better.
We were 2 1/2 weeks away and could not fault anyone or anything
What a fantastic trip and great company you.
I went at the end of last year but didn’t get round to my review, was reminded by your new brochure, am looking through it now.

27 December 2019
Unprompted review
Llama Travel logo

Reply from Llama Travel

Hi Gary,
Thanks for this. Peru has always been a firm favourite amongst our customers so it's great to hear how much you enjoyed it. I hope our new brochure inspires you to take another holiday with us!
Thanks,
Hannah

Rated 5 out of 5 stars

Peru with Llama travel.

so delighted with our two week holiday in Peru organised by Llama Travel. Everything went perfectly and their co-agents, Condor Travel were superb. They were there to meet us at the airport and conduct us to our hotel. On internal flights we were escorted to the airport and checked-in each time. The hotels were of excellent quality; comfortable, well situated and welcoming. Peru itself was brilliant. We had a brilliant time and Llama travel were fantastic throughout, putting together a superb itinerary including a three night beach-side extension at Mancora. Their organisation and communication skills were first rate. Can’t recommend then highly enough.

12 December 2019
Unprompted review
Llama Travel logo

Reply from Llama Travel

Hi Stephen,
Thank you for your kind comments, we're delighted that you enjoyed Peru - it's an amazing country!
Looking forward to helping you organise your next holiday to Latin America or Africa!
Thanks,
Hannah

Rated 5 out of 5 stars

Incas and Conquistador (Machu Picchu), Iguazu Falls & Rio Aug 2019

We just returned from our holiday booked through Llama Travel. We booked Incas and Conquistadors Tour with a Rio and Iguazu Falls Extension. Llama Tours pre travel service (our consultant Tsehai) was exceptional with all our queries responded quickly and our bookings finalised without problems
The service of their local agency in Peru (Condor Tours) cannot be faulted, making our holiday an experience to remember. Special mention to our very knowledgeable tour guide Jose Caparos, who was always prompt, courteous and patient with all our queries.
We were happy with most of our accommodation, although maybe would have opted for and upgrade in Cusco, near the Town Square
All flights booked by Llama were on time and we loved that their local agency checked us in and therefore made the airport part of the holiday relaxing
Highly recommending Llama Travel and will definitely use them again if we travel back to South America

17 September 2019
Unprompted review
Rated 5 out of 5 stars

Thank you for making us feel like VIPs

The whole experience from start to finish was first class. Yes there was a hiccup with one of our tours being cancelled, but the upgraded substitute that was offered to us was top drawer.
We were made to feel like VIPs throughout the holiday. The accommodation in the Galápagos Islands - the Galápagos Suites - was about the best accommodation I have ever stayed in, in terms of value, cleanliness and customer service.
Equally the excursions in Ecuador went like clockwork.
The most irksome thing has been trying to post this review - I am now trying for a fifth time to post it.
I would not hesitate to recommend Llama Travel, and nor would I hesitate to use them again!

11 June 2019
Unprompted review
Rated 5 out of 5 stars

Peru 2019-An amazing holiday and experience.

I have just come back from Peru - I booked through Llama travel and the whole holiday was faultless- we did lots of trips culminating in hiking the INca trail- Llama travel uses a company called Condor in Peru who were also amazing- We were communicated to well re timings etc, always met and taken to and from the airports, the guides and drivers were very knowledgeable and on time.

Llama travel reps in the UK office provided us with lots of detail before the trip and were very helpful when we were booking. I would highly recommend LLama travel and would definitely look to use them again in the future- An amazing experience, beautiful country and perfectly organised itinerary .

4 June 2019
Unprompted review
Rated 5 out of 5 stars

Peru Ecuador and the Galapagos

Just returned from Peru and Ecuador finishing in the Galapagos. From getting on the plane at Heathrow to returning 3 week and 10 flights later, the whole trip ran like clockwork. Felt like VIPs, transfers and transports fantastic. Condor guides in Peru were amazing, so passionate and knowledgeable Miguel in Lima, Gladys in Cusco, Yashira in Sacred Valley Patricia in Arequipa and Colca Canyon but especially Jo in Moray, Misminay and Machu Picchu. The same with Llama partners in Ecuador and finally fabulous Galapagos. 10 out of 10 for everything, thank you Llama Travel you made it, not only a trip of a lifetime but a memorable one. Well done

3 June 2019
Unprompted review
Rated 5 out of 5 stars

17 day trip to Peru was fantastic…

17 day trip to Peru was fantastic thanks to Llama Travel and Condor Travel whilst in South America. If Carlsberg ever produced a trip then this was it. The tour guides were excellent especially all who helped and assisted us on the 4 day Inca Trail. Would certainly recommend Llama Travel and their counterparts in Peru Condor Travel.

29 May 2019
Unprompted review
Rated 5 out of 5 stars

Perfect Holiday in Peru with Llama travel

Just returned from two weeks holiday in Peru, together with Llama's local travel partners, Condor Travel, the whole experience was fantastic from start to finish. All was as described and better.
Special mention to Mari in Llama London who organised to our requirements, and to our local Condor Travel guides, Jenny in the Jungle and Joel in Cusco who made the holiday.
Thanks.

27 May 2019
Unprompted review
Rated 5 out of 5 stars

Excellent company - highly recommended

This was my first time to South America and with Llama Travel. I was travelling alone and a bit nervous when I arrived - but no worries - Llama representatives were fantastic, always on time to meet you for connections and more than helpful. It was a fantastic trip and I would highly recommend Llama Travel to anyone.

16 May 2019
Unprompted review
Rated 5 out of 5 stars

Llama travel.. The best no doubt

It was our first tour holiday and I have to say it was fantastic. It was so nice to have a small group of people who by the way were all amazing.We are a family of three 2 adults and a 9 year old girl.

I cannot recommend llama travel enough to other people as you were all amazing from the moment we submitted our enquiries, so supportive, patient, knowledgeable and organised. We initially selected your agency because we liked the itinerary which was a busy one and offered the opportunity to visit quite a few places.

In Costa Rica the tour guides Jorge (from Swiss Travel ) and Fernando (from Pachira group) were out of this world, very knowledgeable (and not just the guide speech if not they had round knowledge well beyond of what you can expect - flora, fauna , geography, history, general stuff) polite, helpful and I could continue non stop. They understood the tourist needs and gave us invaluable tips to make our journey amazing up to the very minimal detail.  
Everything was organised up to the very minor detail and explained. Everyone made you feel wonderful.
The partners you work with were amazing.
Thank you Llama travel for the fabulous experience.

1 May 2019
Unprompted review
Rated 5 out of 5 stars

We had an amazing holiday

We had an amazing holiday. Marie from Llama travel organised a perfect trip for us. The communication before and during the holiday was good. Hotels transport guides were all above expectations. We would recommend Llama travel without reservation.

27 April 2019
Unprompted review
Rated 5 out of 5 stars

Family holiday to Costa Rica

We have just returned home from an amazing family holiday to Costa Rica organised by Llama Travel. The local tour company was Swiss Travel and their guides, drivers and management of the tour was great. The overall tour was well planned and gave us a real flavour of the many various environments within Costa Rica - it was like having 5 holidays in 1! We were incredibly lucky to see amazing wildlife and welcomed by friendly people.
Our guide Jorge was so friendly, approachable and knowledgeable and a fantastic representative of both Swiss Travel and Costa Rica! He ensured that our holiday ran smoothly, without delays and allowed time for bathroom breaks and stops to grab snacks etc, which was much appreciated with our 9 year old son. Jorge (and our driver Jorge!) were great with our son and the other little girl in the group and always listened to their questions and comments. His knowledge about the wildlife was outstanding and his enthusiasm was infectious.
We would have no hesitation in recommending Llama Travel, Swiss Travel and Costa Rica to our friends and family and are so grateful that we have been able to experience such a beautiful country with such amazing wildlife.
Thank you once again for delivering such an enjoyable, interesting and beautiful trip!
Many thanks.

25 April 2019
Unprompted review
Rated 5 out of 5 stars

Our first experience with Llama travel…Costa Rica was fab

Our first experience with Llama travel was superb. Everything went smoothly excellent staff on the ground in Costa Rica. Great hotels were selected as part of trip . Even the comfort stops were well chosen and the drivers happy to spot and stop for sloths etc. We had a super time with lots of wildlife spotted and a reasonable amount of down time given we had chosen to do 4 locations in two weeks. The group was 18 in total but often split in to two for wildlife walks so even though we r used to travelling under our own steam it was fine and met some nice people too.

16 April 2019
Unprompted review
Rated 5 out of 5 stars

Great trip to the Atacama desert and…

Great trip to the Atacama desert and Easter Island . We have been to Chile before but wanted to go to these two places . The local guides were first class together with the transfers between airport and hotel , even when our flight was delayed and arrived in Santiago at 3am.
We spent 5 nights on Easter Island and if you have the time would recommend this. It is super to go back and see the sights at different times of the day . A good place just to relax.

8 February 2019
Unprompted review
Rated 5 out of 5 stars

What can I say efficiency at its best

What can I say efficiency at its best. Thank you Graham for your patience, knowledge and understanding. Cannot recommend the company and Graham enough. A real ambassador to your company.
Made booking this holiday stress free and with no pressures.
Thank you,

14 September 2018
Unprompted review

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