Logans Pianos Reviews 

65
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Thank you Chris and your team for your outstanding service Very happy with price and delivery of my Epiphone Les Paul Modern The true indication of trust in any business is in my opinion i... See more

Company replied

Rated 5 out of 5 stars

Dante was amazing at helping pick what I needed. I am a beginner so I don’t have much piano knowledge so he was great at navigating that

Rated 5 out of 5 stars

Dante was an incredibly friendly, attentive, and helpful salesperson. I was looking for a specific electric guitar as a gift for my husband, and since I don’t know much about guitars, he guided me thr... See more

Company replied

Rated 3 out of 5 stars

I liked that I was able to source the sheet music through Logan’s online shop and have it delivered. What I disliked was the lack of communication regarding the process of the order. Having paid exped... See more

Company replied


Company details

  1. Musical instrument shop
  2. Guitar Shop
  3. Musical instrument rental service
  4. Piano Shop
  5. Violin shop

Written by the company

Authorised Yamaha Piano Sales and Service Centre Sydney. New Yamaha Pianos, Yamaha Digital Pianos, Yamaha Grand Pianos, Yamaha Upright Pianos, Guitars, Violins, Cello, Sheet Music


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

65 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(65)

61 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good service

Responsive to my query, good price and quick delivery

21 May 2026
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Reply from Logans Pianos

Thank you for your kind words

Rated 5 out of 5 stars

Order delivery was quick

Order delivery was quick. The purchase was very reasonably priced and well packaged for protection. The guitar case was exactly what I needed and the instrument fitted perfectly

18 May 2026
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Reply from Logans Pianos

Hi Bradley, So glad that you love the guitar! we look forward to being able to help you again soon

Rated 5 out of 5 stars

I bought a digital piano

I bought a digital piano. A nice fellow helped me out to the car with it. Easy. A good shop.

1 May 2026
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Reply from Logans Pianos

Hi Jen So glad we were able to help with the piano, we hope that you are enjoying it

Rated 5 out of 5 stars

Trusting Service

Logan Pianos provided me the right service and I am grateful. Thank you.

8 May 2026
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Reply from Logans Pianos

Hi John, Thanks so much for those kind words, We look forward to seeing you again soon

Rated 5 out of 5 stars

Good service

Good service, fast delivery, quality instrument.

8 May 2026
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Reply from Logans Pianos

Thank you for your 5 star review Greg

Rated 5 out of 5 stars

Customer service is excellent

Customer service is excellent. They do their best to accommodate, assist customers, and have good knowledge of instruments on display. The musical instruments for sale is quality. It’s always a good experience whenever I shop at this music store.

2 May 2026
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Reply from Logans Pianos

Hi John, Thank you very much for your 5 star review and kind words.

Rated 5 out of 5 stars

Called before ordering

Called before ordering from interstate, the gentleman who answered the phone was very helpful with recommendations.
Ordered Friday midday, instrument was sent that day and delivered on the Monday.

Great service, best price I could find Australia wide, $500 cheaper… extremely fast shipping!
5 stars!

1 May 2026
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Reply from Logans Pianos

Thanks Ryan! We try to do our best for everyone, so glad you liked our service and pricing

Rated 5 out of 5 stars

Great service

Great service. Order was processed quickly. Fast delivery with item carefully wrapped.
And a great product too!
Very happy with this purchase.
Thanks.

1 May 2026
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Reply from Logans Pianos

Thanks so much Craig.

Rated 5 out of 5 stars

Excellent range, service and prices!

Dante was great to deal with, very helpful with decisions on setup of a new Gibson SG Standard.
Both he and Chris gave me time to make my choice and have been great to communicate with before and after the sale.
Highly recommend Logan's Pianos...I'll be back.

28 April 2026
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Reply from Logans Pianos

Thanks So much Leon. So glad to hear you are loving the Gibson SG! We look forward to seeing you again soon

Rated 5 out of 5 stars

I have purchased from Logans online…

I have purchased from Logans online both for items in stock and on order for pickup. Each time the service from all the staff has been excellent. It's a great store worth checking out.

14 April 2026
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Reply from Logans Pianos

HI Anthony, Thanks so much for your review. So glad we were able to help you, we look forward to speaking with you again soon

Rated 5 out of 5 stars

Great service

Great service !
Attention to detail and allowed me to experiment with different violins at my pace.

Thankyou so much for your kind service :)
Lidia

20 April 2026
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Reply from Logans Pianos

Hi Lidia, Thank you for kind review. So glad you enjoyed testing our violins. You are welcome back anytime

Rated 5 out of 5 stars

Highly recommended

I had an excellent experience with Logan Pianos. The purchase was smooth, the team was knowledgeable and helpful, and their follow-up was outstanding. They checked in, answered all my questions, and truly cared even after the sale. One of the best service experiences I’ve ever had. Highly recommended

9 April 2026
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Reply from Logans Pianos

Hi Chun, Wow, thanks for the kind words! We hope you are enjoying your piano and that it is bringing much joy to your home

Rated 5 out of 5 stars

Wonderful customer experience

Dante made the entire purchase experience wonderful. You have a great variety of instruments and Dante was very knowledgeable in the product we purchased.

8 April 2026
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Reply from Logans Pianos

Thanks very much Conrad. We hope you are loving your Yamaha piano. We look forward to seeing you in the store again soon

Rated 5 out of 5 stars

A painless and hassle free transaction

A painless and hassle free transaction. The guitar arrived well packaged and set up ready to play. Excellent in my opinion.

17 March 2026
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Reply from Logans Pianos

Thank you for the 5 star review Chris. We hope you are loving the Esquire Guitar. it is one cool axe!

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