Thank you Chris and your team for your outstanding service Very happy with price and delivery of my Epiphone Les Paul Modern The true indication of trust in any business is in my opinion i... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was very easy and nice to deal by email with Chris from Logans Pianos. I got a great deal and happy with my purchase. There were some issues/delay with the delivery which I understand were outside... See more
Company replied
I purchased a guitar, the second from them, and due to reasons beyond my control and completely of no fault of Logans, I had to cancel the order, get it redirected back to them, and seek a refund. Clo... See more
Company replied
Dante was great to deal with, very helpful with decisions on setup of a new Gibson SG Standard. Both he and Chris gave me time to make my choice and have been great to communicate with before and af... See more
Company replied
Company details
Written by the company
Authorised Yamaha Piano Sales and Service Centre Sydney. New Yamaha Pianos, Yamaha Digital Pianos, Yamaha Grand Pianos, Yamaha Upright Pianos, Guitars, Violins, Cello, Sheet Music
Contact info
Burwood Road 250, 2134, Burwood, Australia
- (02) 9744 2400
- enquiries@loganspianos.com.au
- www.loganspianos.com.au
4.7
Excellent
65 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mixed feelings.
I liked that I was able to source the sheet music through Logan’s online shop and have it delivered. What I disliked was the lack of communication regarding the process of the order. Having paid expedited shipping, I received no new of any hold up and had to call Logan’s for an update as it took over two weeks An email to explain the hold up would have been bic.
24 March 2026
Reply from Logans Pianos
Hi Katherine, Thanks for taking the time to leave a review. We apologise for the delay on your order and the lack of communication. We will take this on board in order to improve our processes in the future. We hope, if given the chance we can help you again in the future,
My delivery was short.
My delivery was short.
I ordered 4 copies of the same title and have so far only received one in the mail.
24 March 2026
Reply from Logans Pianos
Hi Mark, Thanks so much for leaving your review. We apologise about the issue with the first delivery. We hope that the subsequent delivery corrected the order. We appreciate your patience and working with us to find the solution. If we can help with anything else please let us know
fast delivery
18 March 2026
Reply from Logans Pianos
Hi Mua, We are really glad to hear that delivery went smoothly. We look forward to seeing you again soon
Great customer service and…
Great customer service and communication. 10/10 would buy from them again
3 March 2026
Reply from Logans Pianos
Thanks so much Justin, we really appreciate your kind words and hope you are enjoying your Yamaha guitar
Reply from Logans Pianos
Thank you so much Pamela, we look forward to welcoming you into the store again soon
Great products
Great products, was out of stock when I ordered so it took a while to get to me. They did give me regular updates on where my order was up to
23 February 2026
Reply from Logans Pianos
Thanks for your feedback Courtenay! Sorry about the delay in getting your order, but we are pleased to hear that you liked it
Mark was amazing he guided very well…
Mark was amazing he guided very well and patiently. Explain the pros and cons very nicely, precise and clear.
21 February 2026
Reply from Logans Pianos
Hi Manish! Thanks so much for taking the time to review us. So glad Marcus was able to help you. We look forward to seeing you in the store again soon
Friendlystaff with knowledge of…
Friendlystaff with knowledge of products suitable for customers requirements.
20 February 2026
Reply from Logans Pianos
Hi Robert, thanks so much for
Your 5’star review. We look forward to seeing you in the store again soon
sevice and price
3 March 2026
Reply from Logans Pianos
Thanks for your 5 star review Andrew. Really pleased to help you
Purchase of music
They had the product I was after and the whole experience from purchase to delivery was seamless.
3 March 2026
Reply from Logans Pianos
Hi Jack, thanks for the great review. Really glad to hear everything went smoothly with your delivery. We look forward to seeing you again soon
Reply from Logans Pianos
Thanks for your support Leah, I means a lot to us
Reply from Logans Pianos
Thanks so much Fiona. We look forward to seeing you again soon
Took too long
Called on 24/01 to ask how long if I pre-order an item. Sales rep said 1 week. Called back weekly and did not receive my pick up email until 16/02.
19 February 2026
Reply from Logans Pianos
Hi Stephanie, apologies about the delay in your delivery. We try to give the best ETAs we can , but sometimes get it wrong. Sorry. We hope to be able to help you again in the future
great customer service
great customer service. very easy to contact and very responsive.
23 February 2026
Reply from Logans Pianos
Thanks so much Judy. Really glad we could help
Reply from Logans Pianos
Hi BB! Thanks so much for your support, we really appreciate it
Delivery takes waaaaaaay too long
Delivery takes waaaaaaay too long.
Order from here if you’re not needing what you order in the next month or so.
18 February 2026
Reply from Logans Pianos
Hi Sue, really sorry to hear you weren’t happy with the delivery.
Sorry about the delay. We always try our hardest to get delivery’s to our customers in a timely manner, sorry and we hope that we get the chance to make it up to you next time.
Your sales man { Dantae } was very helpfull showing and explaining the diffrent guitars , just what a novise needed to know and on my follow up upgraded part of my initial items no problems.
Your sales man { Dantae } was very helpfull in showing the range of guitars to a novis.
16 February 2026
Reply from Logans Pianos
Hi Alex, thanks for your review and so glad Dante was able to help you find the right guitar. Look forward to seeing you again soon
The employees were super attentive and…
The employees were super attentive and spent significant time listening to my product specifications and actioning them.
13 February 2026
Reply from Logans Pianos
Hi Mark, thanks very much for your kind words, you support means a lot to us
No complications
No attitude
Listened to what we had to say
Good product knowledge
Great online deal for the product we were looking for.
11 February 2026
Reply from Logans Pianos
Hi Susan, thanks so much for you review! We are so glad we could help
staff were very friendly and helpful.
11 February 2026
Reply from Logans Pianos
Thanks very much for your 5 star review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.