Thank you Chris and your team for your outstanding service Very happy with price and delivery of my Epiphone Les Paul Modern The true indication of trust in any business is in my opinion i... See more
Company replied
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Review summary
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It was very easy and nice to deal by email with Chris from Logans Pianos. I got a great deal and happy with my purchase. There were some issues/delay with the delivery which I understand were outside... See more
Company replied
I purchased a guitar, the second from them, and due to reasons beyond my control and completely of no fault of Logans, I had to cancel the order, get it redirected back to them, and seek a refund. Clo... See more
Company replied
Dante was great to deal with, very helpful with decisions on setup of a new Gibson SG Standard. Both he and Chris gave me time to make my choice and have been great to communicate with before and af... See more
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Company details
Written by the company
Authorised Yamaha Piano Sales and Service Centre Sydney. New Yamaha Pianos, Yamaha Digital Pianos, Yamaha Grand Pianos, Yamaha Upright Pianos, Guitars, Violins, Cello, Sheet Music
Contact info
Burwood Road 250, 2134, Burwood, Australia
- (02) 9744 2400
- enquiries@loganspianos.com.au
- www.loganspianos.com.au
4.7
Excellent
65 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
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Helped Fix a Problem I accidentally Created!
I purchased a guitar, the second from them, and due to reasons beyond my control and completely of no fault of Logans, I had to cancel the order, get it redirected back to them, and seek a refund. Clover was really helpful, didn't make me feel bad for messing them around and they were very reasonable with the shipping charges which I was completely fine with them charging as they were messed around for no sale at all. A really unfortunate experience for both of us but they helped make it not so bad and for that they should be applauded. Was refunded within hours of the guitar being returned to them. Can't complain considering it was not their fault. Will look to repay the favour some time and still love the Les Paul Standard I purchased from them a few years back.
25 August 2025
Unprompted review
Reply from Logans Pianos
Thanks so much Adam. Always happy to help
Disappointed
Purchase started well.
Good communication, matched competitive prices and also included a hard case.
I asked for setup before shipping.
When guitar arrived it was not setup and in terrible shape and no hard case.
Bridge pickup was faulty.
Shop refused to fix pickup or refund due to saying since I did a setup it avoids the warranty. All I did was tune guitar, cleaned the fret board and tighten nuts and bolts as they were all loose,l.
There page says a refund within 30 days if not satisfied though,
Then hung up on me after this.
I had to contact the manufacturer directly to fix problem and they have been fantastic and are fixing it plus a service and re string at no charge.
Learning curve is do your research before purchasing from a retailer.
4 October 2024
Unprompted review
Reply from Logans Pianos
HI Adam, We are sorry to hear that you had issues with your guitar. We are always here to help the best we can.
No after sales service
No after sales service, business wants to sell the product but in my instance failed to help me at all when a parcel was delayed by their delivery contractor TNT and I contacted Logan's twice for assistance and received none. Business does not end at the point of sale !
2 March 2022
Unprompted review
Reply from Logans Pianos
Hi Paul, Sorry to hear there was a delay in your delivery. We will take your feedback onboard. I hope you are enjoying the Bass guitar
Excellent customer service
Excellent customer service, many a deal to be had here, personally extremely happy with the price I paid for my new guitar & they really looked after me... :-)
7 September 2021
Unprompted review
Reply from Logans Pianos
Thanks So much Andrew. We appreciate your review
Fantastic music store
Great music store with a range of pianos, guitars and strings. The staff are very helpful and friendly.
8 August 2021
Unprompted review
Reply from Logans Pianos
Thanks Melissa.
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