London Drainage Facilities logo
Visit website

London Drainage Facilities Reviews 

391
•
TrustScore 5 out of 5

4.9

Drainage Service
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 245 reviews, reviewers overwhelmingly had a great experience with this company, consistently sharing wonderful feedback about their interactions. People frequently praise the dedicated team for being extremely polite, highly professional, and remarkably quick to resolve complex drainage issues. Reviewers note that staff members go above and beyond to provide exceptional support during stressful plumbing emergencies. Customers often highlight the prompt arrival of skilled engineers who clearly explain every step of the work and leave all areas spotless. Consumers deeply appreciate the respectful and careful approach taken inside residential properties, ensuring a smooth and reassuring experience. Individuals regularly emphasize how valuable it is to receive honest advice and dependable communication throughout the entire service.

What people talk about most

Staff

Users describe positive interactions with staff, praising their professionalism, efficiency, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the fast response times and efficient... See more

Customer service

Customers had positive experiences with customer_service, consistently reporting polite, courteous assistance... See more

Facilities

Consumers have mixed experiences regarding facilities, with some reporting severe issues like blocked... See more

Product

Clients share ambiguous opinions on product experiences regarding drainage and plumbing issues. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hi there today 12th May 26 I had Lee and Deavon visit my home for I'm greatful. Well I must say hat's off to both of them for being very polite and well mannered, for keeping me upto date with t... See more

Rated 5 out of 5 stars

A huge thank you to Ricci and James for their outstanding work. I had been dealing with rising damp in my property for five years, and despite several contractors attending over that time, no one... See more

Rated 5 out of 5 stars

Archie came and in after others had failed and eliminated the fat burg that had formed over time despite expensive products bought to maintain the drain flow. He was so very helpful and went over an... See more

Company replied

Rated 5 out of 5 stars

Charlie is the name of the young man who came to see the drainage problem that we had in our sink and bathroom. He was exemplary from the start. Very polite and very helpful. He was diligent and asked... See more

Company replied

Company details

  1. Drainage Service

Written by the company

London Drainage Facilities is a trusted, customer-focused drainage and plumbing company offering expert services across London and the South East. With over 17 years of experience in the industry, we specialize in providing reliable, fast, and cost-effective solutions to both domestic and commercial clients. Whether it’s an emergency drain clearance, pipe renewal, or a plumbing issue, we are on hand 24/7 to ensure your needs are met. Our team of highly trained engineers, equipped with state-of-the-art technology, work efficiently to provide first-time fixes for a wide range of drainage and plumbing problems. We take pride in offering transparent communication, ensuring that you’re always informed every step of the way. From initial call to project completion, our team is committed to delivering exceptional service with minimal disruption to your property. At London Drainage Facilities, we understand the importance of a swift response in emergencies, which is why we offer rapid call-out times and a comprehensive range of services, including drainage cleaning, CCTV surveys, pipe repairs, and more. No job is too big or small, and customer satisfaction is at the heart of everything we do.

Contact info

4.9

Excellent

TrustScore 5 out of 5

391 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(391)

242 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Philip Gornam just came out as an…

Philip Gornam just came out as an emergency service, all my sinks were blocked and i could not use my washing machine as the water was coming back into my kitchen sink and flooding my kitchen. He was very polite, friendly and made sure everything was running well and cleared the blockages in the kitchen and bathroom.

14 June 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Service. Very knowledgeable

Liam B came out late at night (around midnight) to sort out a drainage issue, which was hugely appreciated. From the moment he arrived, he took the time to carefully assess the situation and clearly explained his thought process step by step, which gave me confidence in his approach.

The quality of service was outstanding. Not only did he resolve the problem efficiently and without fuss, but he also took the time to explain the root cause in a way that was easy to understand. He went a step further by outlining practical, preventative next steps for the property manager, which was incredibly helpful.

Overall, I’m extremely impressed with his work. Professional, knowledgeable, reliable, and genuinely committed to delivering excellent service — especially at such a late hour. I wouldn’t hesitate to recommend Liam to anyone needing expert help.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Phillip gorman did an excellent job…


Phillip Norman did an excellent job unblocking my Winchester arrived on time was friendly and professional and quickly found and cleared the blockage he explained everything clearly worked efficiently and left the area clean and tidy afterwards I would definitely recommend Phillip to anyone great service from start to finish

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Many thanks to Alfie

Many thanks to Alfie. He did an excellent job and it was a pleasure to have him on site. He kept me informed about progress on fixing the problem explaining exactly what was wrong and how it was fixed. The firm is very lucky to have such a bright and polite employee.
Peter Scolding

5 June 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look