London Door Company Reviews 

403
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally professional, knowledgeable, and supportive throughout the entire design and planning process. Many people also praise the outstanding quality of the products, noting that the custom doors look stunning and significantly enhance their homes. However, some people mentioned experiencing minor practical issues or unexpected delays, such as needing professional adjustments after installation or waiting for finishing touches. Some reviewers were not happy with specific product defects or experienced ongoing difficulties with the door locks that required extra attention.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professional, friendly, and knowledgeable... See more

Service

Users describe positive interactions with service, highlighting a smooth experience from the initial design... See more

Product

Consumers find product to be positive, highlighting the stunning design, outstanding craftsmanship, and solid... See more

Quality

Customers had positive experiences with quality, highlighting outstanding workmanship and attention to... See more

User experience

Reviewers mention positive feedback about user experience, highlighting an overwhelmingly smooth and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Darko and Lucus fitted our front door a couple of days ago, they were so lovely and professional, they worked really hard, respected our home and cleaned really well before they left. The door looks b... See more

Company replied

Rated 5 out of 5 stars

We had some issues with heat and direct sun on our unshaded black front door bought from London Doors. Peter, a fitter from London Doors came and made some adjustments which work like a dream, especia... See more

Company replied

Rated 5 out of 5 stars

We needed a new front door- our old one was draughty and the lock kept sticking. From design to fitting our experience with London Door company couldn't have been smoother- everyone we met or spoke to... See more

Company replied

Rated 5 out of 5 stars

Great company to deal with, from start to finish. Outstanding quality door & finished off superbly by the two brilliant fitters who installed the door expertly & swiftly. Special thanks to... See more

Company replied


Company details

  1. Door manufacturer
  2. Door shop
  3. Door supplier

Written by the company

At London Door Company we have over 40 years experience in creating bespoke period front doors with enviable kerb appeal.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

403 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(403)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Our fitters. Christian and Roberto were a delight.

Our fitters, Christian and Roberto were the excellent. Very polite and efficient despite the huge heat.

The door is actually what we wanted.

6 July 2026
Unprompted review
London Door Company logo

Reply from London Door Company

Hello Roma, thank you for your kind review regarding your London Door Company design. We appreciate you taking the time to share your experience. We’ll be sure to pass your comments over to all involved.

Kindest regards,
Jess.

Rated 5 out of 5 stars

Superb service

Superb service. Tom Radford has gone above and beyond! The door is excellent, looks brilliant and is the envy of all the neighbours.

3 July 2026
Unprompted review
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Reply from London Door Company

Hello, thank you for your kind review regarding your experience with London Door Company. We are delighted to hear that the team could provide you with a beautiful new door. We’ll be sure to pass your comments over to all involved.

Kindest regards,
Jess.

Rated 5 out of 5 stars

We had some issues with heat and direct…

We had some issues with heat and direct sun on our unshaded black front door bought from London Doors. Peter, a fitter from London Doors came and made some adjustments which work like a dream, especially through this brutal heat wave. Peter was professional and did a fantastic job. Completely recommend London Doors and their crew.

18 June 2026
Unprompted review
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Reply from London Door Company

Hi Jeff, thank you for taking the time to share your review. We're delighted to hear about your experience with London Door Company and glad we could assist with any aftercare queries. Your kind comments will be passed on to everyone involved.

Kindest regards,
Jess

Rated 5 out of 5 stars

I highly recommend this company if you…

I highly recommend this company if you need a new door. I am delighted with my new door and the team that installed it.

23 June 2026
Unprompted review
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Reply from London Door Company

Hello Latifah, thank you for your kind review regarding your London Door Company design. We appreciate you taking the time to share your experience. We’ll be sure to pass your comments over to all involved.

Kindest regards,
Jess.

Rated 5 out of 5 stars

I would have given 10/5 stars if I…

I would have given 10/5 stars if I could!

From the begining where we met the amazing sales rep, Enzo through to the lovely fitters we had the most incredible service.

The doors are expensive, but they look and feel expensive and the service that comes alongside it is fantastic. We are so pleased with our choice and whilst it was a lot of money, it is something that’s used all day, everyday, and should last the test of time!

16 June 2026
Unprompted review
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Reply from London Door Company

Hello, thank you so much for your lovely feedback! We’re thrilled to hear how pleased you are with your new front door. It was a pleasure to contribute to your project, and we hope you enjoy it for many years to come.

Kindest regards,
Jess.

Rated 5 out of 5 stars

Informative and excellent advice

Listened to my needs and gave excellent advice and support. Very friendly and informative. Products are high quality. Highly recommend. Thank you.

4 June 2026
Unprompted review
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Reply from London Door Company

Hi Phoebe, thank you for your kind review regarding your experience with London Door Company. We’ll be sure to pass your comments over to all involved.

Kindest regards,
Jess.

Rated 5 out of 5 stars

Our beautiful new doors are finally in

Our beautiful new doors are finally in, and we couldn’t be happier with the result!

Yes, there is a waiting period for something this special, but good things take time. Patience is definitely rewarded, and the finished product truly speaks for itself. The investment is significant, but every penny is worth it.

A special mention to our fitters, Michal and Andrzej, who were absolutely excellent. Their workmanship, attention to detail, and care throughout the installation process were outstanding. They took great pride in their work, and it really shows.

We would highly recommend this company to anyone looking for quality doors. If we ever move and need a new front door in the future, we won’t hesitate to return.

A heartfelt thank you as well to Jade, the Customer Relationship Manager. The flowers and champagne were such a thoughtful touch and truly made our day!

Thank you to the entire team for delivering such a wonderful experience.

23 May 2026
Unprompted review
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Reply from London Door Company

Hi Piotr, thank you for your wonderful review of your experience with London Door Company. We’re delighted to hear that our team has helped enhance your home with your new door. It was a pleasure to be involved in your project, and we hope you enjoy it for many years to come.

Kindest regards,
Jess

Rated 5 out of 5 stars

I love my new door

From the initial phone conversation to the final fitting, everything was super slick, very professional and the end result was excellent.

20 May 2026
Unprompted review
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Reply from London Door Company

Hi Holly, thank you so much for your wonderful review. We're delighted to hear that you are so pleased with your new front door! We’ll be sure to pass on your kind words to everyone involved.

Kindest regards,
Jess.

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with, from start to finish.
Outstanding quality door & finished off superbly by the two brilliant fitters who installed the door expertly & swiftly.

Special thanks to Enzo too for making it all happen.

Thanks London Door Company

Chris & Vanessa Ryall ❤️❤️

19 May 2026
Unprompted review
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Reply from London Door Company

Hi Chris and Vanessa, thank you so much for your lovely feedback! We’re thrilled to hear how pleased you are with your new front door. It was a pleasure to contribute to your project, and we hope you enjoy it for many years to come.

Kindest regards,
Jess.

Rated 5 out of 5 stars

Excellent Quality And Service

Christian and Roberto recently installed our new front door and what a great job they have done, down to the very finest detail.

Great work from the installation team and have to say the door is "perfect" and finishes off the exterior to our home and have received numerous lovely comments on how lovely the door is - "thank you London Door Company and the whole team"

7 May 2026
Unprompted review
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Reply from London Door Company

Hi Karen, thank you for your kind review regarding your experience with London Door Company. We are delighted to hear that the team could provide you with a beautiful new door. We’ll be sure to pass your comments over to all involved.

Kindest regards,
Jess.

Rated 5 out of 5 stars

Would highly recommend

Would highly recommend. Delighted with door and service was brilliant from sales to installation - thanks Tom and team really impressed

27 March 2026
Unprompted review
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Reply from London Door Company

Hello, thank you for your kind review regarding your London Door Company design. We appreciate you taking the time to share your experience. We’ll be sure to pass your comments over to all involved.

Kindest regards,
Jess.

Rated 5 out of 5 stars

Could not be more pleased.

We needed a bespoke solid, sturdy door and arched frame as a replacement for a converted Coach House. We are absolutely delighted with the results.
The door looks amazing and like it has always been there. The workmanship is fabulous, and the fitters (Michael and Andrew) were exceptional. Because the frame was an unusual shape and the building is old, there were a couple of changes / additions that had to be made during fitting. Nothing was too much trouble and their attention to detail was faultless. It is not often that companies over-deliver when it comes to fitting, but these guys were amazing and used their initiative to make it even better than we were expecting.
Would not hesitate to use them again.
Yes - they are on the pricey side, but they are entirely worth it.
Shouldn’t out to Howard in Sales and Chris the surveyor who also went above and beyond to make sure we had perfection. Thank you.

15 April 2026
Unprompted review
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Reply from London Door Company

Hi Fiona, thank you so much for your lovely feedback! We’re thrilled to hear how pleased you are with your new front door. It was a pleasure to contribute to your project, and we hope you enjoy it for many years to come.

Kindest regards,
Jess.

Rated 5 out of 5 stars

My door is beautiful

My door is beautiful, it completes my home. Mikal and the team were great fitters. Thank you.

7 May 2026
Unprompted review
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Reply from London Door Company

Thank you so much for your wonderful review, Kayleigh. We're delighted to hear that you are pleased with your new front door! We’ll be sure to pass on your kind words to everyone involved.

Kindest regards,
Jess.

Rated 5 out of 5 stars

Very happy with my new front door

I found the service from the London Door company was efficient and very professional from start to finish. I am very happy with my new front door. It is even better than I was expecting.

24 April 2026
Unprompted review
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Reply from London Door Company

Hi Ginny, thank you so much for your lovely feedback! We’re thrilled to hear how pleased you are with your new front door. We hope you enjoy it for many years to come.

Kindest regards,
Jess.

Rated 5 out of 5 stars

I have nothing but good words about my…

I have nothing but good words about my experience with LDC. Will Heenan was great and provided a quality service. He was not trying to over sell but aimed to create you your dream door in exactly the way that's best for you. Would recommend!

23 April 2026
Unprompted review
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Reply from London Door Company

Thank you so much for your wonderful review, Gemma. We're delighted to hear that you are so pleased with your new front door! We’ll be sure to pass on your kind words to everyone involved.

Kindest regards,
Jess.

Rated 5 out of 5 stars

Great service from design to fitting

Great service from design to fitting. Thanks to Julian for the design and Mikal and team for the expert fitting. Very pleased with the process. NOT cheap, but worth it for a beautiful door.

23 April 2026
Unprompted review
London Door Company logo

Reply from London Door Company

Hi Anna, thank you so much for your review. We're delighted to hear that you are so pleased with your new front door! We’ll be sure to pass on your kind words to everyone involved.

Kindest regards,
Jess.

Rated 5 out of 5 stars

We had Roberto and Christian come to…

We had Roberto and Christian come to fit our door, and we couldn’t be more impressed. Not only were they friendly and approachable, but they were also highly professional and clearly very knowledgeable.

They even took the time to help with another door that had been fitted a few weeks earlier, finishing it off without any hassle.

Outstanding workmanship, along with exceptional service and dedication throughout. Highly recommended, a huge thank you to both of you for being so helpful and kind!

14 April 2026
Unprompted review
London Door Company logo

Reply from London Door Company

Hello Niclas, thank you for your wonderful review regarding your London Door Company design. We appreciate you taking the time to share your experience. We’ll be sure to pass your comments over to all involved.

Kindest regards,
Jess.

Rated 5 out of 5 stars

First class service

The fitters arrived at 8.30 in the morning and worked till 3.30. The quality of their workmanship is incredible. No detail was overlooked. They removed the old door and frame without damaging the plasterwork (we were warned this may happen) and fitted the new frame, door and fanlight with the beautiful 150 etched into the glass. Finally the whole thing was framed with the architraving and sanded and painted. The end result far exceeded my expectations and already the neighbours have commented and admitted to door envy. The house now has the most beautiful front door on the street. Thanks to everyone at the London Door Company for making my dreams come true. I can’t Thankyou all enough. Absolutely first class.

17 April 2026
Unprompted review
London Door Company logo

Reply from London Door Company

Hi David, thank you for your kind review regarding your experience with London Door Company. We are thrilled to learn that our team was able to enhance your home by installing a beautiful new door. It was a pleasure to be a part of your project, and we wish you countless years of satisfaction with it.

Kindest regards,
Jess.

Rated 5 out of 5 stars

My wonderful door

After doing a lot off research we choose London Door Company!
We had an appointment with Howard who arrived on the day and time we agreed.
Howard was very knowledgeable and very easy going!
We didn’t feel pressured in to buying there and then, Howard left the paperwork and discussed options we had regarding payment!
Felt Howard was more of a friend having a catch up rather than him selling a door! Still answers my texts after my door has been fitted!
The service and accounts team were very easy to deal with!
On the day of fitting our fitters had nearly a two hour drive but were very professional where everything was covered and wasn’t rushed!
Everything was explained on how the door worked!
Our door has been noticed by a lot off people and has definitely enhanced the look of the house!
Would definitely recommend London Door Company from start to finish 100%

9 March 2026
Unprompted review
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Reply from London Door Company

Hi Andrew,

Thank you so much for your kind review! We're delighted that our team was able to design and install a beautiful new front door for you. It was a pleasure being part of your project, and we hope you enjoy it for many years to come.

Best regards,
Jess

Rated 5 out of 5 stars

We needed a new front door...

We needed a new front door- our old one was draughty and the lock kept sticking. From design to fitting our experience with London Door company couldn't have been smoother- everyone we met or spoke to was so helpful, knowledgeable and professional. The door itself is lovely. Would highly recommend...

1 April 2026
Unprompted review
London Door Company logo

Reply from London Door Company

Hello KJ, thank you for your kind review regarding your experience with London Door Company. It was a pleasure to contribute to your project, and we hope you enjoy it for many years to come.

Kindest regards,
Jess.

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