London Graphic Centre Reviews 

801
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and wide selection of products, often highlighting unique and interesting items. Many people also commend the speedy and efficient delivery, noting that items arrive well-packaged and in perfect condition. The overall service is frequently described as exceptional, with consumers appreciating the ease of ordering and prompt dispatch. Conversely, a small portion of people felt dissatisfied with delivery, experiencing significant delays even after paying for express service, with some orders being untracked or incomplete. A few also reported instances where parts of their order went missing or were shipped separately, and mentioned a lack of clear communication regarding order status.

What people talk about most

Product

Users describe positive interactions with product, often highlighting the excellent quality, variety, and... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Order

Reviewers highlight ambiguous aspects of order, with many praising the ease of ordering online, prompt... See more

Quality

People report positive experiences with quality, consistently praising the excellent quality of products,... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered some Khadi paper for a workshop over a month before I needed it and it was dispatched with Riyal Mail after 2 days. After various texts from Royal Mail to inform me of delivery, it was not... See more

Company replied

Rated 5 out of 5 stars

I use London Graphic Centre for a few purchases and this review is for the Khadi, white, roll- up sketchbook which I often buy from them. I use this paper for hand painted book covers as it is not too... See more

Company replied

Rated 5 out of 5 stars

Brilliant service from Zoe in Customer Care, highly recommend on that basis alone. Thank you again Zoe :-) Paid for next working day delivery and was initially let down by the courier. Zoe was pat... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service! I had a problem with my delivery, entirely of my own making but the issue was resolved graciously and successfully. The online store has a good range of products and the pr... See more

Company replied


Company details

  1. Art supply shop
  2. Art Handcraft
  3. Craft shop
  4. Office Supplies Store
  5. Stationery Shop
  6. Printing shop

Written by the company

Since 1973, London Graphic Centre has been in Covent Garden providing artists and designers with the tools that spark their creativity. The flagship store, opened in 1996, is a treasure trove of creative and art supplies, stationery, gifts and more. Our unparalleled range stocks the best there is from across the globe: from invaluable specialist items that are otherwise hard to source to great value, everyday essentials at a price that's hard to beat. Our online store mirrors our retail space. Together with our mail order service it connects us with the wider artistic community across the UK (and beyond). We'll deliver same-day to London, next-day across the UK and to most overseas locations.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

801 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.4

All reviews

(801)

85 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

like

Easy to order, relatively swift dispatch/delivery.

13 May 2026
Unprompted review
London Graphic Centre logo

Reply from London Graphic Centre

Hi John,

Thank you for a great review!

Best Wishes,
Customer Care

Rated 5 out of 5 stars

Easy to order online

Easy to order online. Had exactly what I wanted. The order was well packed and was delivered quickly.

28 April 2026
Unprompted review
London Graphic Centre logo

Reply from London Graphic Centre

Hi Laura,

Thank you so much for a great review!

Best Wishes,
Customer Care

Rated 5 out of 5 stars

Quality Japanese stationary

I love that LGC can fulfill my Japanese stationary needs! As always my order was shipped promptly and well packaged. Thanks again!

28 April 2026
Unprompted review
London Graphic Centre logo

Reply from London Graphic Centre

Hi Amanda,

Thank you for a fantastic review!

Best Wishes,
Customer Care

Rated 5 out of 5 stars

Great site

This site is reliable and has an extensive range of stationery. My granddaughters love everything Legami and you are the best stockists I have found.

22 April 2026
Unprompted review
London Graphic Centre logo

Reply from London Graphic Centre

Hi Christina,

Thank you for a lovely review!

Legami brings fun to every product, your girls have impeccable taste.

We hope to see you again soon.

Best Wishes,
Customer Care

Rated 5 out of 5 stars

A lovely stationery shop with such a…

A lovely stationery shop with such a fantastic selection of products. Swift delivery and great packaging of my order to

8 April 2026
Unprompted review
London Graphic Centre logo

Reply from London Graphic Centre

Hi Suzanne,

Thank you for a great review!

Best Wishes,
Customer Care

Rated 1 out of 5 stars

Don’t believe their shipping policy

Despite their claim that most orders placed before 2pm are shipped the same day, my order which was placed before the cutoff time still hasn’t been despatched two days later. I’m not impressed!

8 April 2026
Unprompted review
London Graphic Centre logo

Reply from London Graphic Centre

Hello J,

Thank you for your review.

While many orders placed with economy shipping are dispatched the same day, we can only assure this if you place an order, before 2pm, with next-working-day delivery.

Our team are working hard to fulfil more orders than usual this week, after the Bank Holiday weekend.

The expected delivery for orders placed with economy shipping is 3-5 working days.

Please do get in touch if your order is delayed.

Email: info@londongraphics.co.uk
Telephone: 02077594500

I'm sorry that we were unable to dispatch your order the day it was placed and for any inconvenience caused.

Best Wishes,
Customer Care

Rated 5 out of 5 stars

Great service,…and value.

Great service,which was fast and great value for money. I knew what I needed so very straight forward to order etc. Thank you!

1 April 2026
Unprompted review
London Graphic Centre logo

Reply from London Graphic Centre

Hi Andrew,

Thank you so much for a great review!

Best Wishes,
Customer Care

Rated 1 out of 5 stars

Family day out ruined

Every family trip to London over the past several years would not have been complete without a pilgrimage to the London Graphic Centre to close out the day. That was until today when a member of staff decided that they wanted to be rude to my disabled partner and 3 year old daughter. Whilst my daughter was being inquisitive she was doing no harm, yet the staff member decided that she was overstepping the mark.

We had tolerated the lack of accessibility for someone with cerebral palsy as my partner can just about manage the steps, but now we will be taking our business elsewhere.

For today's transaction, the items I selected were returned and I will instead be ordering these elsewhere.

London Graphic Centre would do well to learn to encourage the younger generation to explore and feel comfortable in their shop, which includes welcoming, inclusive and tolerant staff. After all today's toddlers are the next generation of art students, artists and hobbyist creatives, and therefore customers of their shop.

I cannot remember the last time I have returned items to a store because of the attitude of a member of staff, in fact this may well be the first time. This experience ruined our family day out, and that is simply unforgivable.

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Easy online ordering

Easy online ordering. Really well priced paints. Responded quickly to email enquiry. Goods delivered promptly.

16 March 2026
Unprompted review
London Graphic Centre logo

Reply from London Graphic Centre

Hi Jackie,

Thank you for 5 stars!

Best Wishes,
Customer Care

Rated 5 out of 5 stars

Excellent Service

My order came very quickly and I am pleased with it. I often buy from London Graphic Centre as they have a great choice of items all of which are excellent quality. I’m really into Japanese stationery so this is the place for me! Another bonus is that I can have my parcel delivered to my local Rymans store, so I don’t have to worry about being in for the postman.

13 March 2026
Unprompted review
London Graphic Centre logo

Reply from London Graphic Centre

Hi Joyce,

Thank you for a great review!

Best Wishes,
Customer Care

Rated 5 out of 5 stars

Great service at London Graphics Centre, Covent Garden

Great service from the staff at London Graphics Centre - I was having some copying done and I think the young man who served me was called Louis - forgive me if I got that wrong! His service was impeccable and when I managed to give myself a paper cut, he went and fetched some antiseptic gel and a plaster! Lovely to have such a great experience and I will return! Niall

5 March 2026
Unprompted review
London Graphic Centre logo

Reply from London Graphic Centre

Hi Niall,

We are so glad that you received great service from Louis!

Thank you for showing appreciation for our team, we hope to see you again soon.

Best Wishes,
Customer Care

Rated 5 out of 5 stars

Watercolours

Great top quality products for watercolour needs

23 February 2026
Unprompted review
London Graphic Centre logo

Reply from London Graphic Centre

Hi Jack,

Thank you for a great review!

We hope to see you again soon.

Best Wishes,
Customer Care

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ A Stationery Lover’s Dream in London

⭐⭐⭐⭐⭐

A dream store for anyone who loves stationery! The selection is outstanding, especially the range of Japanese stationery products. The highlight for me was the beautiful Midori notebooks — exceptional quality and thoughtfully designed.

They also offer an impressive variety of writing instruments, including high-quality pencils, leads, and mechanical pencils. Whether you’re a casual writer or a serious stationery enthusiast, there’s something special to discover.

The staff were really nice — attentive, patient, and very well informed. They took the time to answer questions and offer helpful recommendations without any pressure.

A must-visit if you’re in London, particularly if you appreciate fine stationery.

2 February 2026
Unprompted review
London Graphic Centre logo

Reply from London Graphic Centre

Hi Anil,

Thank you for a splendid review!

We are so glad that you're into Japanese stationery too. We agree that the quality materials and design of these products brings an element of luxury to practical items.

Thank you for showing appreciation for our wonderful team, too.

We hope to see you again soon!

Best Wishes,
Customer Care

Rated 5 out of 5 stars

great customer service

quality products, great customer service

21 February 2026
Unprompted review
London Graphic Centre logo

Reply from London Graphic Centre

Hi There!

Thank you so much for 5 stars!

Best Wishes,
Customer Care

Rated 5 out of 5 stars

500ml acrylic paint

Received my paint as expected in good order

16 January 2026
Unprompted review
London Graphic Centre logo

Reply from London Graphic Centre

Hi Jason,

Thank you for your review!

Best Wishes,
Customer Care

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