I ordered some Khadi paper for a workshop over a month before I needed it and it was dispatched with Riyal Mail after 2 days. After various texts from Royal Mail to inform me of delivery, it was not... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I use London Graphic Centre for a few purchases and this review is for the Khadi, white, roll- up sketchbook which I often buy from them. I use this paper for hand painted book covers as it is not too... See more
Company replied
Brilliant service from Zoe in Customer Care, highly recommend on that basis alone. Thank you again Zoe :-) Paid for next working day delivery and was initially let down by the courier. Zoe was pat... See more
Company replied
Excellent customer service! I had a problem with my delivery, entirely of my own making but the issue was resolved graciously and successfully. The online store has a good range of products and the pr... See more
Company replied
Company details
Written by the company
Since 1973, London Graphic Centre has been in Covent Garden providing artists and designers with the tools that spark their creativity. The flagship store, opened in 1996, is a treasure trove of creative and art supplies, stationery, gifts and more. Our unparalleled range stocks the best there is from across the globe: from invaluable specialist items that are otherwise hard to source to great value, everyday essentials at a price that's hard to beat. Our online store mirrors our retail space. Together with our mail order service it connects us with the wider artistic community across the UK (and beyond). We'll deliver same-day to London, next-day across the UK and to most overseas locations.
Contact info
16-18 Shelton Street, WC2H 9JL, London, United Kingdom
- 020 7759 4500
- customercare@londongraphics.co.uk
- www.londongraphics.co.uk
4.4
Excellent
801 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Superb product promptly delivered
I bought a half pan paint set and what a difference good quality paints make. And LGC were able to send them out very promptly.
5 January 2026
Unprompted review
Reply from London Graphic Centre
Hi Alastair,
Thank you for your review!
We are passionate about offering high quality materials to help our creative customers exceed their own expectations!
Best Wishes,
Customer Care
Good quality product.
Good quality product.
Great customer service.
Friendly responses to queries.
Reliable and prompt delivery via Royal Mail.
Thank you.
7 January 2026
Unprompted review
Reply from London Graphic Centre
Hi Denise,
Thank you for your review!
I'm so glad that we hit the mark in these areas.
Best Wishes,
Customer Care
Item not delivered.
They use DX for delivery and so, several weeks after paying for next day delivery, the item still has not arrived.
Addition/Edit: While there has been a reply to this review some three weeks after I posted it, I've not had my emails replied to for weeks now, suggesting the PR of replying to online reviews is a priority over communication with customers.
8 January 2026
Unprompted review
Reply from London Graphic Centre
Hi There,
Thank you for your review.
I'm very sorry that we have no emails that have not been replied to in our inbox.
Please email again (info@londongraphics.co.uk) or call 02077594500.
Best Wishes,
Customer Care
Shocking customer service, money grabbing and useless. AVOID
Shocking customer service.
Ordered a gift for my father plus some extras for xmas. I was aware it may arrive after as I was a bit late. No notifications for days after, then suddenly a shipped notification day before Xmas eve, great!
Then late just before 17:30, an email and refund for the main gift, sorry not in stock but we shipped the extra (which by the way is useless without the main gift) .
No phones answered and apparently "closed".
Useless and brainless, why ship the spare without the main part except to take my money even though there are failures in all areas at their end.
Bloody disgraceful. AVOID!
23 December 2025
Unprompted review
Reply from London Graphic Centre
Hi Cassandra,
Thank you for your review.
I'm so sorry that you are not happy with the service you have received.
Unfortunately, if you do not order in time for your order to be processed and delivered when you need it, it is unlikely that you will receive an order early at Christmas, during retailers' busiest period.
I sincerely apologise that an item was out of stock from your order.
If you no longer wish to have the item you received, contact customer care (info@londongrpahics.co.uk) and we can assist with a return and ensure than you receive a full refund.
Best Wishes,
Customer Care
Everything went very well
Everything went very well. The products were just what I wanted, and the service was perfect
11 December 2025
Unprompted review
Reply from London Graphic Centre
Hi Bill,
Thank you so much for a 5* review!
Best Wishes,
Customer Care
Great products and fast delivery ❤️
8 December 2025
Unprompted review
Reply from London Graphic Centre
Hi Ana,
Thank you so much for your review!
Best Wishes,
Customer Care
Great service
Easy to order online. Goods arrived very promptly. Well packaged and in perfect condition.
7 December 2025
Unprompted review
Reply from London Graphic Centre
Hi Nathan,
Thank you so much for your review!
Best Wishes,
Customer Care
Excellent!
I bought pencils that are difficult to find, London Graphic Centre had them and a good price. Super easy to buy online and quick delivery. Excellent!
2 December 2025
Unprompted review
Reply from London Graphic Centre
Hi P!
Thank you so much for a 5* review!
Best Wishes,
Customer Care
Excellent service
Excellent service. Item well made, arrived in good time and just right! Excellent packaging.
11 December 2025
Unprompted review
Reply from London Graphic Centre
Hi Margo,
Thank you so much for your review!
Best Wishes,
Customer Care
Don't recommend at all!
On 28/11, I ordered a Midori Hibino diary (£49.50) and paid £6.95 for next working day delivery. It is now the 7th of December, and DX Delivery failed to deliver my order despite my numerous attempts to contact them and multiple re-delivery bookings.
I have already sent 3 e-mails to the customer service (London Graphic Centre) and still no reply.
7 December 2025
Unprompted review
Reply from London Graphic Centre
Hi Milena,
Thank you for your review.
I am so sorry that you had to wait 5 days to hear back about your emails regarding our courier failing to deliver your order on time.
We are looking to update our procedure so that communication is not affected as much during busy periods.
Thank you for your feedback, which helps us to improve our service.
Best Wishes,
Zoe
Delivery nightmare
Nice selection of products, but useless at actually delivering orders. £4 delivery for an A6 sized book? Really?. 3 - 5 days quoted which is now looking like it will by 7 days based on the untracked nature of the postage. I reached out to support but no response yet.
Won't use again, useless.
2 December 2025
Unprompted review
Reply from London Graphic Centre
Hi David,
Thank you for your review.
I'm so sorry that your delivery was delayed and for any inconvenience caused.
The shipping fee has been refunded or your order.
If you need any help with an order or delivery, don't hesitate to contact customer care at: info@londongraphics.co.uk.
Best Wishes,
Customer Care
Good Company, Excellent customer services
London Graphic , seem to a good site with good prices.
But I hadn't realised they use DX for (non)delivery. Hence the missing star!
1 box out of 2 turned up..
---
Edited after all boxes now delivered and excellent customer services. 5 stars now.
Spoke to Zoe in LGC customer service. Who was really helpful, who contacted DX to allow redelivery with a signature.
5 December 2025
Unprompted review
Reply from London Graphic Centre
Hi Mike,
Thank you for your review!
We appreciate your understanding, despite issues with your order delivery.
We continue to look for ways we can improve our service and handle any unforeseen events.
Best Wishes,
Customer Care
Excellent products and product range
Excellent products and product range. Excellent staff.
Bad point: They use dx delivery (dx express) to deliver products, the cheap option. Dont order online. If you do order online, make sure they use UPS or DHL. Saving a few quid on delivery is a bad bad choice for a company.
As of today no response from their customer services. Consider their site says 24hours for a response.
The order was made over a week ago now.
4 December 2025
Unprompted review
Reply from London Graphic Centre
Hi Alan,
Thank you for your review!
We are so sorry that there was a delay in receiving help from us, after experiencing a problem with your order delivery.
We are looking into how we can improve our service and avoid delays in communication during busy periods.
Your feedback will help us to prioritise the right areas to work on.
Best Wishes,
Customer Care
Obvious and navigable website, great service
Obvious and navigable website, prompt customer service, delivery on time.
14 November 2025
Unprompted review
Excellent in all areas thankyou x
30 November 2025
Unprompted review
Reply from London Graphic Centre
Hi Mary,
Thank you for your review!
Our packing team are just warming up for parcel season!
Best Wishes,
Customer Care
Great products for a good price and…
Great products for a good price and arrived swiftly
6 November 2025
Unprompted review
Reply from London Graphic Centre
Hi Dc,
Thank you SO much for a 5* review!
Best Wishes,
Customer Care
Late delivery
Paid extra for next day delivery but order didn’t arrive. Received a “tried to deliver” message but no effort made to deliver when I was definitely at home waiting for the delivery. Order eventually arrived 24 hours late.
28 October 2025
Unprompted review
Reply from London Graphic Centre
Hi Chris,
I'm so sorry that your delivery was completed later than it should have been!
Your shipping fee has been refunded to apologise for this.
If you ever have any trouble with your order or delivery, email: info@londongraphics.co.uk
We can contact the courier directly and query any delays.
I am very sorry for any inconvenience caused by the delay in receiving your order.
Best Wishes,
Customer Care
Great service
It was easy to order and the items arrived when stated in good condition
4 November 2025
Unprompted review
Reply from London Graphic Centre
Thank you for a great review, Alison!
Best Wishes,
Customer Care
Had what I wanted in stock and…
Had what I wanted in stock and delivered quickly
30 October 2025
Unprompted review
Reply from London Graphic Centre
Hi There,
Thank you so much for a 5* review!
Best Wishes,
Customer Care
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