I ordered some Khadi paper for a workshop over a month before I needed it and it was dispatched with Riyal Mail after 2 days. After various texts from Royal Mail to inform me of delivery, it was not... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I use London Graphic Centre for a few purchases and this review is for the Khadi, white, roll- up sketchbook which I often buy from them. I use this paper for hand painted book covers as it is not too... See more
Company replied
Brilliant service from Zoe in Customer Care, highly recommend on that basis alone. Thank you again Zoe :-) Paid for next working day delivery and was initially let down by the courier. Zoe was pat... See more
Company replied
Excellent customer service! I had a problem with my delivery, entirely of my own making but the issue was resolved graciously and successfully. The online store has a good range of products and the pr... See more
Company replied
Company details
Written by the company
Since 1973, London Graphic Centre has been in Covent Garden providing artists and designers with the tools that spark their creativity. The flagship store, opened in 1996, is a treasure trove of creative and art supplies, stationery, gifts and more. Our unparalleled range stocks the best there is from across the globe: from invaluable specialist items that are otherwise hard to source to great value, everyday essentials at a price that's hard to beat. Our online store mirrors our retail space. Together with our mail order service it connects us with the wider artistic community across the UK (and beyond). We'll deliver same-day to London, next-day across the UK and to most overseas locations.
Contact info
16-18 Shelton Street, WC2H 9JL, London, United Kingdom
- 020 7759 4500
- customercare@londongraphics.co.uk
- www.londongraphics.co.uk
4.4
Excellent
801 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Fab service
Fab service - on time and fast delivery. Really really pleased with the items I ordered and will order again. Much grateful thanks.
20 August 2025
Unprompted review
Heavy duty storage box.
Delivered on time.Great value,pleased with purchase.Profesional and pleasant delivery service.
3 September 2025
Unprompted review
Brilliant
Brilliant. The London graphic centre had exactly what I was looking for.
1 September 2025
Unprompted review
Great products- easy to use website and…
Great products- easy to use website and student discount!
25 August 2025
Unprompted review
Outstanding Customer Service
I recently bought some pencils and other stationery items from the London Graphic Centre. I am extremely impressed with their customer service. Such a kind and helpful lady, when I called, followed up with a supportive, prompt email.
Highly recommend this company, refreshing to find such outstanding customer service still exists out there.
22 August 2025
Unprompted review
Click and collect via Rymans worked well
Did click and collect via local Rymans. Worked smoothly.
18 August 2025
Unprompted review
Excellent customer service
Excellent customer service! I had a problem with my delivery, entirely of my own making but the issue was resolved graciously and successfully. The online store has a good range of products and the prices are very competitive, much cheaper than Amazon in my case (Daz modelling clay). I will be ordering from here again.
6 August 2025
Unprompted review
Reply from London Graphic Centre
Hi here,
Thank you for such a great review!
We are proud to offer great prices as well as accessible customer support - it's what sets us apart from our bigger competitors.
I hope we can continue to be the best choice for your creative splurges!
Best Wishes,
Customer Care
Brilliant service from Zoe in Customer…
Brilliant service from Zoe in Customer Care, highly recommend on that basis alone. Thank you again Zoe :-)
Paid for next working day delivery and was initially let down by the courier. Zoe was patient, understanding and helpful while I had a meltdown at her over something that was outside of our control. Certainly whatever she said to them worked as the driver was made to come back with my delivery.
19 August 2025
Unprompted review
Reply from London Graphic Centre
Hi Ellen,
Thank you so much for your review!
We are thrilled that you received service we can be proud of. I hope future deliveries are received on time!
Best Wishes,
Customer Care
Suzie
My order arrived on time very pleased with my purchase,It was well packaged,
18 August 2025
Unprompted review
Reply from London Graphic Centre
Hi Suzie,
Thank you so much for 5*s!
Best Wishes,
Customer Care
Purchased a Bisley 5 draw unit
Purchased a Bisley 5 draw unit. Extremely well priced compared to other online retailers - prompt dispatch and tracking provided. Their customer service was exceptional when the drawers arrived damaged and a replacement was sent the same day as my email and I was impressed that they allowed me to keep the dented one to donate to my local elderly care charity for their office
8 August 2025
Unprompted review
Reply from London Graphic Centre
Hi Marianne,
Thank you so much for 5*'s and for sharing your experience with us.
We hate when things go wrong, but are always happy to do what we can to make it right!
Best Wishes,
Zoe
Reply from London Graphic Centre
Hi Celia,
Thank you so much for your review!
We will do our best to continue to keep our standards high!
Best Wishes,
Customer Care
Reply from London Graphic Centre
Hi Jason,
Thanks so much for 5 stars!
We do our best!
Many Thanks,
Customer Care
Reply from London Graphic Centre
Hi John,
We are so sorry that you are unhappy with your order and the service we offered.
I have sent you an email addressing your complaints and to apologise for your experience.
Please, don't hesitate to air your grievances if we contact you about an out of stock item, or if you are charged for any service you believe you shouldn't have paid for!
We truly care about customer feedback and continuously improving our service.
Best Wishes,
Customer Care
Great Company
Have used LGC for a number of years and have always found their prices competitive and their delivery service first class. Would recommend.
13 August 2025
Unprompted review
Reply from London Graphic Centre
Hi Peter,
Thank you so much for your review and loyal custom!
Best Wishes,
Customer Care
Good prices and fast delivery
Good prices and fast delivery. Quality seems good too. Only minor issue was that some colours were not in stock.
18 July 2025
Unprompted review
Reply from London Graphic Centre
Hi Simon,
Thank you so much for your review - no wonder we sell out with people leaving us such great feedback!
We aim to keep out of stocks to a minimum - I'm so sorry if we ran out of something you wanted!
Best Wishes,
Customer Care
Always as described
Always as described, excellent value for quality goods. Delivery good
23 July 2025
Unprompted review
Reply from London Graphic Centre
Hello Mercia,
We really appreciate your 5* review!
Best Wishes,
Customer Care
First class service from London…
First class service from London Graphics Centre, in particular Zoe who resolved the lousy delivery service by the courier. As and when I require graphic supplies I’ll check out their website first.
8 July 2025
Unprompted review
Reply from London Graphic Centre
Hi Victor,
Thank you so much for acknowledging our customer care team members' work!
Best Wishes,
Customer Care
It was brilliant service and product
It was brilliant service and product
16 July 2025
Unprompted review
Reply from London Graphic Centre
Hi Airida,
Thank you so much for your review!
You've made our day!
Best Wishes,
Customer Care
See it, sort it, write it
I came in needing help with some re-fills. I thought i had bought the wrong ones cause i could not get them to fit. Your shop assistant helped me immediately
8 July 2025
Unprompted review
Reply from London Graphic Centre
Hi Grace,
Thank you for reviewing your experience with us!
I'm so glad you received expert advice instore!
Many of our store team are creatives who have a real interest in our products, their collective product knowledge is incredible!
Best Wishes,
Customer Care
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