Was called the day before my order was due to be delivered saying head office has forgot to load my paddling pool onto the lorry. They said it would be delivered hopefully the following week. Unexpect... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My lanterns were impeccably wrapped ,but the carton was torn and I was expected them Wednesday,Thursday and Friday, as emailed with a time of delivery but nothing arrived until Friday when they did a... See more
Company replied
Was a pleasure dealing with Longacres. I ordered a swing seat online and only had to wait a few days before delivery date. I was informed of delivery slot and could also follow the driver on a map in... See more
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The team at Longacres did my flowers for my wedding in April 2026. They did a phenomenal job putting together two bouquets and 8 button holes plus 15 + bud vases. They really brought my inspiration to... See more
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Company details
- #73 of 189 best companies in Garden centre
- #16 of 38 best companies in Florist
- #11 of 33 best companies in Flower market
- #152 of 401 best companies in Home Furniture Shop
- #18 of 36 best companies in Barbecue Shop
- #18 of 49 best companies in Nursery
About Longacres Garden Centres
Written by the company
Established in 1979, Longacres is a family-run group of six garden centres in the south east of England. Our flagship Bagshot store is the largest independent garden centre in the south of the country.
We've been selling online since 2002 and have two purpose-built warehouses for stock and packing.
We're multi-award winners including:
- Garden Retail Awards Best Garden Centre 2015
- Horticulture Week Business Award - Best Business Refurbishment 2018
- Best Garden Centre Retailer of Greeting Cards 2023
Longacres
Written by the company
Contact info
London Road, GU19 5JB, Bagshot, United Kingdom
- 01276 486422
- customerservices@longacres.co.uk
- www.longacres.co.uk
4.7
Excellent
40k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Barbecue delivered on time
Barbecue delivered on time, and now assembled. The true proof may be after the first cook.
22 July 2026
Reply from Longacres Garden Centres
Thank you for your 5-star review! We’re pleased to hear your barbecue arrived on time and is now assembled.
Kind regards,
Longacres
Good product
Good product. Great delivery service two very helpful and polite guys. Thank you.
16 July 2026
Reply from Longacres Garden Centres
Thank you for your 5-star review! We’re delighted to hear you’re pleased with your purchase and that our delivery team provided a helpful and polite service.
Kind regards,
Longacres
Reply from Longacres Garden Centres
Thank you for your 5-star review! We’re delighted to hear you were happy with our service, pricing, and speedy delivery.
Kind regards,
Longacres
Amazing service!
We purchased a beautiful garden lounge set from Longacres & unfortunately it turned up damaged. There was a little faffing around with couriers (not their fault) so they looked to fully replace on their own dedicated transport & helped to lift the replacement set into the garden. You judge people on how they deal with problems, Longacres excelled. Thank you.
22 July 2026
Unprompted review
Reply from Longacres Garden Centres
Thank you for your wonderful 5-star review! We’re so pleased we could put things right for you and appreciate your kind words about our team’s support.
Kind regards,
Longacres
Excellent service
Excellent service, flower order delivered on time, driver polite and professional.
15 July 2026
Reply from Longacres Garden Centres
Thank you for your 5-star review! We’re delighted to hear your flowers arrived on time and that our delivery driver provided a polite and professional service.
Kind regards,
Longacres
Excellent company
Excellent on price and quickly dispatched. Always had good service, A+++
15 July 2026
Reply from Longacres Garden Centres
Thank you for your fantastic 5-star review! We’re delighted to hear you’ve received great service and that your order was dispatched quickly.
Kind regards,
Longacres
Customer friendly
Website easy to navigate and placing my order seamless. Communication good and order arrived promptly. Nice work Longacres.
15 July 2026
Reply from Longacres Garden Centres
Thank you for your 5-star review! We’re delighted to hear your ordering experience was simple and seamless and that your delivery arrived promptly.
Kind regards,
Longacres
I’m very pleased with my royalcraft …
I’m very pleased with my royalcraft charcoal outdoor garden cushion box, It’s looks so nice in the garden
12 July 2026
Reply from Longacres Garden Centres
Thank you for your 5-star review! We’re delighted to hear you’re pleased with your Royalcraft cushion box and that it looks great in your garden.
Kind regards,
Longacres
Excellent service instantly
Online ordering simple. Collection a breeze, in and out in 5 minutes.
15 July 2026
Reply from Longacres Garden Centres
Thank you for your 5-star review! We’re delighted to hear your online ordering and collection experience was quick and easy.
Kind regards,
Longacres
Reply from Longacres Garden Centres
Thank you for your lovely review! We’re delighted to hear you had a great experience and that our delivery team were friendly and helpful.
Kind regards,
Longacres
Very pleased
I was kept informed while awaiting my order which arrived on time. I have already recommended you to a friend
15 July 2026
Reply from Longacres Garden Centres
Dear Customer
Thank you for your kind feedback , We look forward to your future custom.
Kind Regards
Was very accommodating and managed to…
Was very accommodating and managed to bring forward the delivery date.
12 July 2026
Reply from Longacres Garden Centres
Dear Customer
Thank you so much for your kind review! I'm really glad I could help bring your delivery date forward.
Kind Regards
Really lovely plants I had delivered I…
Really lovely plants I had delivered I had one problem which was resolved with no problems looking forward to ordering again
20 July 2026
Unprompted review
Reply from Longacres Garden Centres
Dear Customer
Thank you for your feedback, we are pleased you were happy with your plants.
Kind Regards
Needed guidance and fortunate to find…
Needed guidance and fortunate to find Steve still working for you
Excellent attention to detail and helpful offering his advise
15 July 2026
Reply from Longacres Garden Centres
Dear Customer
Thank you for your feedback, We are pleased you were happy with the service we provided.
Kind regards
Reply from Longacres Garden Centres
Thank you for your 5-star review! We're pleased to hear your replacement was arranged quickly and that you received great service.
Kind regards,
Longacres
My order was delivered on time and the…
My order was delivered on time and the guys were very helpful. Always use Longacres for ordering plants and flowers, have never been disappointed with them.
14 July 2026
Reply from Longacres Garden Centres
Thank you for your 5-star review! We're delighted to hear your order arrived on time and that our delivery team was helpful.
Kind regards,
Longacres
Reply from Longacres Garden Centres
Thank you for your 5-star review! We're pleased to hear you received good service and really appreciate your support.
Kind regards,
Longacres
Lost goods
Ordered some pot saucers from Longacres. Goods not delivered. After lengthy communication chasing up both Longacres and InPost, I was eventually told that the goods had been lost.
10 July 2026
Reply from Longacres Garden Centres
Thank you for your review.
I'm sorry to hear your order has not arrived. I can see you've already been in touch with our team and we're currently working to resolve this for you as quickly as possible. Thank you for your patience.
Kind regards,
Longacres
Online purchase A*
Simple to order online. Delivery guys arrived earlier than predicted. Both were really friendly and brought the garden furniture into garden with no issues.
11 July 2026
Reply from Longacres Garden Centres
Thank you for your 5-star review! We're delighted to hear your online ordering experience was easy and that our delivery team provided friendly and helpful service.
Kind regards,
Longacres
Trellis arrived on time and securely…
Trellis arrived on time and securely packed.
Good communication would buy from them again.
11 July 2026
Reply from Longacres Garden Centres
Thank you for your 5-star review! We're pleased to hear your trellis arrived on time, well packaged, and that you were happy with our communication.
Kind regards,
Longacres
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