Lookagain Reviews 

4,392
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 77 reviews, reviewers had a great experience with this company. Customers frequently commend the quick and efficient delivery service, noting that items often arrive promptly and with good communication. Many people are also very satisfied with the product quality, value for money, and the wide selection of items available. The overall shopping experience, including the ease of using the website, is often described as positive and straightforward. However, some customers also noted issues with delivery, including delays, missing items, or expensive shipping costs. A few other people also felt that the service was poor or received faulty goods that were not fit for purpose.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising quick dispatch and fast... See more

Product

Customers consistently note positive experiences with product, often praising the quality, value, and... See more

Order

Clients share ambiguous opinions on order experiences, with many praising the ease of ordering and quick... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the excellent quality of... See more

Service

People report ambiguous experiences with service, with many customers praising the excellent service, good... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I placed my order for next day delivery as I needed the item the day after delivery paid £5.99 for next day then received an email telling me it was delayed and I didn't receive the item for 4 days af... See more

Rated 3 out of 5 stars

This company is so slow with everything they do! From delivery (which is one of the most expensive around) to taking payments. I always pay on time and they must send me half a dozen messages telling... See more

Rated 3 out of 5 stars

The jacket was depicted as having a silver zip. It arrived with a bright gold zip which looked awful, I returned the jacket and am awaiting a refund

Rated 5 out of 5 stars

As I always say, me personally do not have any problems. My experience is always positive. From finding what I want, putting my order in to be delivered. The goods follow at record speed. Evri are go... See more


Company details

  1. Gift shop

Information provided by various external sources

Look Again offers you the latest looks at affordable prices. With fashion for her, him and the kids, as well as our extensive homes collection, we're your one-stop style shop. With our exclusive designs, you can stay one step ahead of the high street and your friends, plus you can be one of the first to step out in those key pieces with our Next Day Delivery service. And, even better, there's no worrying about affording it all. Our flexible payment terms mean you have up to 50 weeks to spread the cost, perfect for those big occasions like Christmas and birthdays.


Contact info

3.8

Great

TrustScore 4 out of 5

4k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.8

All reviews

(4,392)

78 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Superb online site

Look Again are a great online shop to visit for all your shopping needs. I regularly shop with them as I'm a transvestite man and love cross dressing in women's clothes. They have lots of styles and sizes to fit all. Plus delivery is quick with options for a specific day if you are out. They have offers from time to time to help if your budget is low and buy now pay later aswell. With Look Again you can buy with confidence.

18 April 2025
Unprompted review
Rated 1 out of 5 stars

I vowed last time would never use this…

I vowed last time would never use this company again when they sent an order to wrong address. Now recent order not arrived and yet again customer service unwilling to help or believe me.
Shocking customer experience both times and reluctance to refund items not delivered when mistakes are theirs. Avoid like the plague

19 April 2025
Unprompted review
Rated 1 out of 5 stars

Stop using Evri

Normally really good I think they need to stop using Evri for delivery as they always seem to be the problem not Look Again themselves.

7 April 2025
Unprompted review
Rated 3 out of 5 stars

Reliability issues

I have used Look Again for many, many years and they are usually so reliable. Ordered clothes at the weekend, delivery was meant to be Wednesday (red top for red nose day), which I thought would be perfect. But alas still not arrived, luckily I have another old red top I can use.

20 March 2025
Unprompted review
Rated 3 out of 5 stars

Used to buy almost monthly not now.

Used to buy almost monthly. Now not at all unless free delivery. Since you removed the annual delivery pass it’s just not worth it. I buy from JD Williams now who do offer a yearly delivery pass. You will loose many customers because of this. Why not just charge more for the pass?!?

14 March 2025
Unprompted review
Rated 2 out of 5 stars

I ordered some trainers and they sent…

I ordered some trainers and they sent me used ones with an old box marked and dirty , so I organized for them to go back and a replacement to be sent for it to be cancelled I got told I wouldn't be billed for them as they was going back but I have been this company say one thing and so another and charge stupid interest stay clear

2 March 2025
Unprompted review
Rated 4 out of 5 stars

good products

Been with lookagain for many years it's good quality and value good range of brands BUT like others miss yearly delivery pass. I definitely don't order as much because delivery is expensive. You don't offer free click n collect either . I've been ordering via Freemans which offer better delivery options

1 March 2025
Unprompted review
Rated 4 out of 5 stars

Good quality product

Ordering seemed straightforward only thing that let it down was waiting quite a while for the delivery and the delivery date was changed so had to wait a while longer, but overall the rest of the process was fine.

14 February 2025
Unprompted review

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