I am a pensioner suffering from Frontal Fibrosing Alopecia. I buy 2 men’s frontal hairpieces every 3/4 momths. My hairdresser cuts them into shape for me. I am very happy with them but unfortunately I... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
As far as customer service, I have no complaints, but my one complaint would be the quality of the hair. My client is complaining more about the quality of the hair shedding a lot more than previous t... See more
Company replied
Lordhair is great as give you options of the products no other places can. I would suggest to provide more options for middle age people. The systems are normally very dense making them look fake. Sel... See more
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For the past few years, my hairpiece cannot be worn down after the second wash. It goes frizzy and poops out and needs to be brushed all the time in order to get it to lay down flat. I am a profession... See more
Company replied
Company details
- #11 of 12 best companies in Hair replacement service
- #199 of 221 best companies in Beauty product supplier
About Lordhair
Written by the company
Welcome to Lordhair
Lordhair helps you find yourself again with natural systems crafted for comfort, confidence, and care.
Our Promise to You!
Written by the company
- Every client matters. Every detail counts. Your satisfaction comes first.
- This journey is personal — we get it. At Lordhair, your satisfaction isn’t just a promise, it’s our passion. We’re here to listen, to care, and to make sure every step brings you closer to feeling confident again.
Free Shipping Guarantee on All Orders
24/7 Customer Service Available
At Lordhair, your satisfaction comes first. Enjoy free shipping on all orders, responsive customer support whenever you need it, and hassle-free returns if your first system isn’t the perfect fit. Plus, every order is backed by our 30-day money-back guarantee — because confidence should come with peace of mind.
Contact info
United Kingdom
- 00 8000 825 1058
- support@lordhair.com
- www.lordhair.com
Up to $100 OFF This Month!
3.9
Great
600 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Trust worthy company
Trust worthy company, they standby their product. They ship out a timely manner so far all the hair units have been wonderful especially the last two very undetectable and I’m very pleased with them.
22 June 2026
Reply from Lordhair
Thank you for taking the time to share your experience with us.
It's wonderful to hear that your orders have consistently arrived on time and, even more importantly, that your recent hair systems have exceeded your expectations. Knowing the last two have been especially undetectable is fantastic feedback and exactly what we strive for.
Thank you for putting your trust in Lordhair. We truly appreciate having you as part of our community.
Great product
16 June 2026
Reply from Lordhair
Thank you so much! We're grateful for your support and even happier to know you're enjoying your hair system. We look forward to being part of your journey for years to come.
Low quality, never consistent
The hair system wasn’t the same as the previous one I ordered. It was thinner with less volume. I’d say their systems are never consistent.
16 June 2026
Reply from Lordhair
Thank you for sharing your feedback with us. We truly appreciate you bringing this to our attention.
Your dedicated customer service representative has already reached out and is ready to assist you. Please check your messages when you have a moment so we can better understand what happened and work toward a solution.
We’re committed to making sure you receive the support you deserve and hope to make this right for you soon.
Lord Hair Is Thee Best !!!
Lord Hair Is Thee Best !!!
What else can I say, Beautiful Hair from Lord Hair!!!
8 June 2026
Reply from Lordhair
This absolutely made our day!
We're so glad you're loving your hair from Lordhair, and we're grateful you took the time to share your excitement with us.
Thank you for your support—we're honored to be part of your hair journey!
My custom Order was produced and…
My custom Order was produced and shipped earlier than promised. Exactly what I hoped for
Thanks again
10 June 2026
Reply from Lordhair
There's always a bit of excitement when waiting for a custom hair system, so we're especially happy we could surprise you by getting it to you ahead of schedule. Even better, knowing it turned out exactly as you'd hoped is the best reward we could ask for.
We really appreciate your trust in us and can't wait to create your next one!
I’ve already complained a half dozen…
I’ve already complained a half dozen times about my last system with no resolution.It was awful compared to the last two .Since obviously y’all don’t stand behind your stuff I’m trying to make it something I can use while I look for a new company .Ive been a top stylist colourist for over forty years and don’t appreciate this treatment .
11 June 2026
Reply from Lordhair
Thank you for sharing your feedback. We sincerely appreciate you taking the time to do so, especially with your 40 years of experience as a professional stylist and colorist. We understand why this experience was disappointing, and we value your perspective.
After receiving your email on June 23, our team responded right away with some initial troubleshooting steps, including recommending a wash to help restore the curl pattern, as curls can sometimes become compressed during transit. We also requested comparison photos so our technical specialists could accurately assess the issue.
When we didn't hear back, we followed up on June 30 and offered to arrange a return for a full technical inspection if the hairpiece still wasn't meeting your expectations. We haven't yet received a response, but we'd genuinely like the opportunity to resolve this for you.
At Lordhair, we stand behind our products and believe every customer deserves a solution they can feel confident about. Whenever you're ready, please reply to our latest email, and we'll continue working with you to find the best possible outcome.
Reply from Lordhair
We truly appreciate your amazing feedback! It's incredibly rewarding to know our products have made such a positive impression. Thank you for choosing Lordhair and for being part of our community.
Great Support Team
I started wearing hair systems a couple years ago and had no idea what I was doing. Faye and the Lord hair team helped me on each order. I made so many mistakes at first with hair color, density, shape but the team worked with me to get it correct. Once I sent the team a template and hair sample the custom systems turned out perfect. I've been waring hats for so long that folks forget what my hair was like so they had no clue I was wearing a hair system. I'm in my late 50' so thickness, density and grey percentage as well as the proper front contour hairline is what makes a natural looking hair system. I've tried a few different style systems and the NEO is the best for folks who sweat allot. I use tape and small amount of glue on the front lace. This NEO setup with lace allows your head to breath and with the proper tape the systems drains well from the shower, swimming, or sweating. I was so nervous going out to find someone to give me a haircut to blend in the new system with my hair. It was Embarrassing for me but most of the hair dressers were fine once I explained to them that it wouldn't come off and just treat it like real hair. Some of hairdressers were very impressed and said the system looks and feels so real. I decided that the NEO system with the custom haircut option worked out better for me then trying to find hairdresser. I still love wearing hats so I only wear my custom hair systems for work meetings and special occasions. Thanks again team for working with me the last 2 years, I feel like I'm a hair system pro now😁
27 May 2026
Reply from Lordhair
Thank you for taking the time to share your journey with us. Reading how far you've come over the past two years—from feeling unsure about your first order to calling yourself a "hair system pro"—really made us smile.
We'll be sure to pass your kind words on to Faye. She'll be thrilled to know her support made such a difference. It's also wonderful to hear that your custom Neo system gives you the natural look and comfort you were hoping for. Thank you for trusting us to be part of your journey—we're excited to continue supporting you for years to come.
Lordhair is a top-notch company
Lordhair is a top-notch company! They NEVER let you down!!
3 June 2026
Reply from Lordhair
Comments like yours remind us why we love what we do. Thank you for believing in us and for letting us be part of your confidence journey. We'll keep working hard to make sure Lordhair remains a name you can always depend on.
Quick and easy.
26 May 2026
Reply from Lordhair
Thank you for the kind review! Hair systems should bring confidence, not complications. We're happy we could make things quick, easy, and stress-free for you.
Reply from Lordhair
Thank you so much for your support! We're thrilled to hear you enjoyed your experience with Lordhair. Our team is passionate about helping customers find the right solution, so your feedback is truly appreciated. We look forward to assisting you again soon.
I love the quality and ease of…
I love the quality and ease of ordering. Plus the customizable features make it convenient, so I don't have to do any cutting to the unit when I receive it.
26 May 2026
Reply from Lordhair
That is the dream right there. Everything customized exactly to your needs, arriving ready to wear without lifting a single pair of scissors. Knowing that kind of ease and precision is showing up for you every time genuinely makes our day.
Thank you for choosing Lordhair. We cannot wait for your next order!
The sizing fit like a glove
The sizing fit like a glove. The color is perfect. Thank you for giving me great service to make sure the sizing was correct.
26 May 2026
Reply from Lordhair
Thank you so much for your kind words! We're especially happy to hear that both the sizing and color worked out perfectly for you. We know how important those details are, and our team always wants to make sure customers feel confident before placing an order. It's wonderful to know the extra care made a difference. Enjoy your new look, and we're always here if you need us.
I have owned and operated retail hair…
I have owned and operated retail hair replacement salons in manhattan New York for over 30 years
This is the worst piece I’ve ever had
Heavy density when I asked for a new piece with light volume
Hair ventilation was in the opposite of what makes a piece look natural
Color off
Terrible
25 May 2026
Reply from Lordhair
Thank you for your feedback. We are sorry to hear this system did not meet your expectations.
After reviewing your order, we found that this system differs from those you have purchased previously. Different models can vary in appearance, feel, density, and overall wearing experience, which may explain the differences you noticed.
Our customer service team has already reached out to provide more information and discuss possible solutions. If this system is not the right fit for your needs, we would be happy to assist with a return and help you find an alternative that better matches your preferences.
We have not yet received a response and look forward to hearing from you so we can make this right.
First time using the gauze and I'm not…
First time using the gauze and I'm not liking it. Regardless of how tight I attach it, there are wrinkles.
8 May 2026
Been using Lordhair for several years…
Been using Lordhair for several years and have been very satisfied with there product. I Highly Recommend!!!
21 April 2026
Reply from Lordhair
Hi Donna, several years is not just loyalty, it is trust built order after order, and that is something we hold incredibly close to our hearts.
Knowing that you have been satisfied throughout that journey and that you would confidently put your name behind recommending us to others is honestly one of the greatest things we could ever hear. It means the world to every single person on our team.
Thank you for being with us. Truly. We look forward to continuing to earn that trust for many years to come!
The units are never consistent
The units are never consistent, I re order the same thing every time and make no changes however the hairline is different, sometimes it comes to a point and others don’t. Very frustrating.
21 May 2026
Reply from Lordhair
Hi Justin, this one hit differently, and we mean that sincerely. Losing the confidence of a loyal customer is something we feel deeply, and we are truly sorry you are at this point with us.
The hairline is everything. We know that. And the fact that it has not been consistent for you is something we are taking personally. Our team has already reached out to you directly, and we have put measures in place specifically for your account to make sure this never happens again.
You have given us your trust for a long time. We intend to honour that.
Love Lord Hair
Proactive
Quality product
Great customer service (Leiki is fabulous!)
Innovative
Great pricing
Loyalty program
Easy online ordering
Been a customer since 2022
19 May 2026
Reply from Lordhair
Leiki is going to be absolutely thrilled reading this, and we will make sure she sees every word. Fabulous is exactly who she is every single day, and it means so much to know that came through so clearly for you.
And what a journey it has been since 2022! Quality, innovation, pricing, the loyalty program, and an experience that keeps you coming back. Knowing that every part of what we do has landed so well for you over the years is something our entire team will be so proud to hear.
Thank you for being with us and for taking the time to share this. It truly means the world!
Reply from Lordhair
Sometimes the simplest words carry the most weight, and "the best" is about as high as it gets. Knowing that you would confidently recommend us to others means more to our team than you could imagine.
Thank you for taking the time to share that with the world. It is customers like you that remind us every single day why we pour so much heart into everything we do. We truly appreciate your trust and look forward to continuing to deliver that same experience for you with every single order!
Everything went well
Everything went well. Factory reported that hair units ordered were not made to the right color and offered at a discount or to remake. I felt bad having to say I’d like them remade but they did it gracefully and all is well.
29 April 2026
Reply from Lordhair
Hello,
Moments like this remind us exactly why we do what we do. Getting your order absolutely right matters more to us than anything else, and we are so glad it all worked out beautifully in the end.
Thank you for your patience and understanding throughout. It means the world to us, and we look forward to your next order!
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