Lothian Domestics Ltd Reviews 

1,216
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 216 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the booking process, finding it easy, quick, and transparent, with clear pricing and helpful updates on the status of their service. The service provided is frequently described as efficient and speedy, with many appreciating the prompt diagnosis and repair of issues. Reviewers often highlight the staff's professionalism, politeness, and extensive knowledge, noting their ability to explain problems clearly and complete repairs effectively. Many people are particularly impressed with the excellent communication, including timely notifications about engineer arrivals and the overall helpfulness of the office team. However, some customers also noted that they had to wait a few days for an appointment, and in one instance, a customer was quoted a repair price that seemed disproportionately high compared to the cost of a new appliance or individual parts.

What people talk about most

Service

Reviewers consistently express satisfaction with the service, highlighting the professionalism and efficiency... See more

Staff

Customers consistently report positive experiences with staff, highlighting their professionalism,... See more

Booking process

People report positive experiences with the booking process, finding it super easy and efficient through the... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful, polite, and... See more

Price

Users describe positive interactions with price, often highlighting the very reasonable and fair costs for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy process to book. Allows for earliest date and specific date bookings which was handy. We went earliest and, after 24hrs we got a message to bring it forward by a couple of days which suited us... See more

Company replied

Rated 5 out of 5 stars

Made an online booking at 0810am. Confirmation 10 minutes later. Phone call & text message advising Ross would be round 09.20am traffic permitting. Called as advised and problem solved within 30 minut... See more

Company replied

Rated 5 out of 5 stars

The service was punctual and Paul's swift diagnosis was impressive. He was courteous, efficient, well-informed, and left everything neat and tidy. He truly saved the day when our oven failed just befo... See more

Company replied

Rated 5 out of 5 stars

Easy booking, quick fix, great service! Booking process was super easy on the website, transparent pricing, and good updates via text on status. Engineer Ross came out and solved issue quickly, kept... See more

Company replied


Company details

  1. Appliance repair service

Written by the company

Repairs and installation of all your large Kitchen appliances at some of the best prices around. Cookers, Washing Machines, dishwashers,fridge/freezers etc


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.9

All reviews

(1,216)

207 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lothian domestics Ltd came out for repair of a faulty cooker hood

Lothian domestics Ltd came out for a repair of some kitchen equipment in our home. They came quickly, very good communications, came on time as arranged and completed the repair. Excellent service.

1 December 2025
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Perfection from start to finish

Scott diagnosed the problems with my Neff built in oven I was then given cost for repair by the company. The whole process for proceeding was so easy online and I did appreciate the level of communication from Lothian Domestics thereafter.
Scott’s attributes of professionalism, politeness, punctuality and great knowledge imbued confidence for me the consumer.
This young man is a credit to the company.

27 November 2025
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Great service

Easy to arrange an appointment and I was sent text reminders and offered cancellations. The engineer Steven was very helpful and sorted the problem very quickly. Happy with the service

24 November 2025
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Really pleased with the service…

Really pleased with the service provided. Engineer arrived, confirmed problem (which he had obviously anticipated from my description), and fixed within about 20 - 25 minutes. Will use again.

21 November 2025
Unprompted review
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Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Very Professional

Engineer was very courteous and knowledgeable. Communication was great throughout.

20 November 2025
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Scott our engineer was friendly & knowledgeable

Scott our engineer was friendly, professional and extremely knowledgeable. He detected the problem with my Samsung washing machine within minutes and took the time to ensure my machine was back up and running effectively and efficiently. Highly recommend this company.

20 November 2025
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Great service

Same day visit, with advanced notice of 2 hour slot, and notification 15 mins before arrival. Quickly diagnosed the problem, fixed it and tested the machine. Very happy to recommend.

19 November 2025
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Brilliant Company

Superb from start to finish. Clear pricing structure. Scott the engineer arrived prompt and was very pleasant. Would definitely use again and recommend.

14 November 2025
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Broken down washing machine

This is the 2nd time I've used Lothian Domestics to fix my washing machine, separate issues. They are prompt and keep you in the loop as to when they'll arrive. Paul, diagnosed the issue straight away and repaired it there and then. He saved me £100's on a new washing machine. There prices are very competitive, I was amazed at how little it cost, £116 for visit, diagnosis and fitting new washing machine brushes. I thoroughly recommend this company with a 5 star rating and won't hesitate to use them again in the near future.

15 November 2025
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Superb from start to finish

Superb from start to finish. Clear pricing structure, would definitely recommend

14 November 2025
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Excellent service!

Steven did a fantastic job. He diagnosed the issue fast, had the right parts, and repaired my washing machine the same day. Very polite and efficient.

12 November 2025
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Great service

Great service, very quick and do a very good job. Very friendly and polite engineers

13 November 2025
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Microwave

Once you have booked an appointment, they keep you updated with the estimated arrival time. Also, you get sent a link to see exactly where your engineer is. Stephen was very polite, listened to my issue and fixed the microwave no problem. Overall great service!

7 November 2025
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Excellent experience all round. Would recommend.

Once I'd jumped through Samsung's hoops, dealing with this company was quick, simple and easy. Immediately got an appointment within the week and then was notified that a cancellation meant I could bring it forward, which I did. Less time without the washing machine was very much appreciated. Steven, the engineer who came out to see me was polite, efficient and personable. He sorted everything out quickly. Excellent experience all round. Would recommend.

4 November 2025
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Informative, civil and efficient.

Scott arrived exactly when he said he would; he was civil, informative and very efficient. The matter was dealt with in very little time and I received advice on how to avoid a recurrence.

3 November 2025
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

A swift and efficient repair

My repairs were carried out swiftly and efficiently. It was helpful that the engineer had the correct parts with him at the time of the visit to repair my machine. A pre-visit phone call during which the engineer diagnosed the most likely fault assisted in this process. All in all I am very happy with the work that was carried out and my tumble dryer is now performing exactly as it should again.

28 October 2025
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Engineer was courteous and explained…

Engineer was courteous and explained everything as he went along. Respected my property

22 October 2025
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

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