The reason I gave a five-star review is that I received excellent service. I am deeply grateful to the person who helped me resolve the issue; even though I was concerned about the language barrier, t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to set up an affordable monthly repayment, using your online account - no need to speak to anyone, making it convenient. A payment plan is set up, and you can check in your account at any time, h... See more
Lowell provides a fair and manageable payment plan to fit the individual. In my experience the staff have all been helpful and kind and definitely non judgmental in regards to the debt they are discus... See more
Company replied
It was good to get through to someone easy on the phone , explained everything well, gave me the options available and understood a plan that suited both myself and the company. Didnt pressure to pa... See more
Company details
- #6 of 11 best companies in Debt Collecting
Written by the company
- We know that debt can happen to anyone
- Dealing with debt can be overwhelming, and reaching out might feel scary. But here at Lowell, we’re on your side. We don’t judge. We realise that anyone can fall into problem debt. Get in touch and we’ll find a solution that suits your situation. The sooner you take control of your Lowell debt, the sooner you’ll start to get your life back on track.
- You don’t even have to call us
- Our app and website make it easy to check your budget, set up an interest-free payment plan, and keep track of your balance. If you’d prefer to speak to someone, we have a friendly team ready to help. We’re here to listen, understand your circumstances, and to help you work out a payment plan that works for you, not against you.
Contact info
PO Box 13079 Harlow CM20 9TE, United Kingdom
- 0333 556 5552
- www.lowell.co.uk
4.3
Excellent
64k reviews
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On phone they repeat the questions in a…
On phone they repeat the questions in a different way which gets me frustrated & wastes my time, triggers off my anxiety. Although they have been very patient .
20 February 2026
Reply from Lowell
Hello shale 1994,
We appreciate you sharing your experience. We are very sorry for any distress caused. I’ve asked one of my colleagues to contact you directly so we can look into this for you.
Kind regards,
Ellie
Magda
They are very friendly and understanding, and the installment payments are very realistic for me.
10 June 2026
Reply from Lowell
Mags,
We're so pleased to hear that you found our team friendly and understanding, Thank you for your positive feedback!
Kind regards,
Ellie
Reply from Lowell
Victoria Tompkins,
We're so happy to hear that our team was helpful. We appreciate your kind words and positive feedback!
Kind regards,
Ellie
Lady was very polite and explained the…
Lady was very polite and explained the debt, did not know I had the outstanding phone bill as the letters went to another house I own
Nice to know that the companies approach is to help and support instead of the bullying approach
28 July 2026
Reply from Lowell
Lee McClelland,
We are delighted to hear that you had a positive experience with our team. We strive to provide excellent service and appreciate your feedback.
Kind regards,
Ellie
Would recommend
Very easy to set up a payment plan. Wasn't made to feel bad. No threatening phone calls. Treated with respect throughout all interactions.
13 July 2026
Reply from Lowell
yvonne,
We're so pleased to hear that setting up a payment plan was easy for you. Thank you for your positive feedback!
Kind regards,
Ellie
Great with advice and help
Always do their best to help you and make it affordable very understanding
28 July 2026
Reply from Lowell
Jackie smith,
We're so happy to hear you had a positive experience working with us. Thanks for taking the time to leave a review.
Kind regards,
Ellie
The person that dealt with me was…
The person that dealt with me was amazing listened to everything I said and she took co trolley of situation.
27 July 2026
Reply from Lowell
Susan Postlethwaite,
We're so glad to hear that you had a positive experience. We strive to provide excellent customer service and appreciate your feedback.
Kind regards,
Ellie
It took me 4 phone calls as I kept…
It took me 4 phone calls as I kept getting cut off. I was trying to sort a bill out that was sent to me which I cancelled back in Oct(well I was told it was cancelled in Oct when speaking to customer services) but in fact it wasn't. So I've been charged for a phone I haven't even got. So after 1hour & 40 mins I was told it will be cancelled. I've checked my emails to find message from Three saying my phone has been sustained. I would never ever recommend Three to anyone. Also you get people who can't speak very good English so you have to keep asking them to repeat everything. Time for me to change company with the phone I'm using. And quickly.
28 July 2026
Unprompted review
Reply from Lowell
Hello,
Thank you for reaching out to us here. We are sorry to hear of your experience with Three. We’ve sent you a DM to see what we can do to support you. Please don’t worry – just get in touch so we can help.
Kind regards,
Ellie
Lowell made it really easy for me to…
Lowell made it really easy for me to set up regular payments
21 July 2026
Reply from Lowell
SHAUN KIRBY,
We appreciate your feedback and are so glad to hear that setting up regular payments was made easy for you. Thank you for sharing your experience!
Kind regards,
Ellie
The company listens.
The company listens.
They are very understanding
They want to support you on how to pay your debts
28 July 2026
Reply from Lowell
Hello Joyce,
We are so pleased to hear that you feel listened to and supported. It's wonderful to know our team's understanding nature made a positive impact. Thank you for your kind words.
Kind regards,
Ellie
Reply from Lowell
Kieran McDonnell,
We appreciate your feedback and are glad to hear you had a positive experience.
Kind regards,
Ellie
Be very careful if you land up with…
Be very careful if you land up with this company chasing for unpaid loans. I had one which went back years. I’ve been paying years (more than 10 years) and still it isn’t completed. I don’t pay a large amount each month but I didn’t exactly owe thousands. They’ve had my loan back several times over with huge interest. Still, it has taught me a very big lesson.
5 August 2025
Reply from Lowell
Hello Julia,
Thank you for reaching out to us here. I’ve asked one of my colleagues to contact you directly so we can look into this for you.
Kind regards,
Ellie
Good company never put pressure on you…
Good company never put pressure on you to pay more than you can afford 👍
28 July 2026
Reply from Lowell
Franco Sidoli,
We're so pleased to hear that you had a positive experience with us and appreciate you sharing your feedback. Thank you for your kind words!
Kind regards,
Ellie
Very understanding staff
28 July 2026
Reply from Lowell
david shaw
We are so happy to hear that you had a positive experience with our team member. Thanks for leaving a review.
Kind regards,
Ellie
Reply from Lowell
Josephine,
We are so glad to hear that you found our service easy to set up, providing you with peace of mind. Thank you for your positive feedback.
Kind regards,
Ellie
i was surprised how easy it was and how…
i was surprised how easy it was and how quick we agreed a payment thank you
21 July 2026
Reply from Lowell
Jaqueline Kerswill,
We appreciate your feedback and are glad to hear you had a positive experience.
Kind regards,
Ellie
Reply from Lowell
Hello Matthew,
We are delighted to hear that you had a positive experience with our team. We strive to provide excellent service and appreciate your feedback.
Kind regards,
Ellie
Allowed me to pay off some small debts…
Allowed me to pay off some small debts in a manner that took into account my financial status, with little to no hassle or pressure.
21 July 2026
Reply from Lowell
Hello Lee,
We're so pleased to hear that we could help you manage your debts in a way that suited your financial situation. Thank you for your kind words!
Kind regards,
Ellie
Reply from Lowell
Hello Harjeet,
Thank you for reaching out to us here. We are sorry you feel this way. If you would like us to look in to this matter further, please contact us at https://www.lowell.co.uk/contact-us/ so we can better understand your experience and offer you our full support.
Kind regards,
Ellie
Great customer service
Great customer service. They take the time to really listen to the situation that you find yourself in.
27 July 2026
Reply from Lowell
Hello Mrs Williamson,
We're so pleased to hear that our customer service was great and that our team took the time to understand your situation. Thank you for your positive feedback and kind words!
Kind regards,
Ellie
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