I’ve really been loving Lucky Orange. It’s so simple to navigate, and I can easily see exactly what visitors are doing on my website. The whole platform feels very user-friendly and not overwhelmin... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Is there any app where I can get every detail—like when the customer came, at what time they visited—and the most interesting thing is that when a customer visits the website, however much time they s... See more
Company replied
I had an onboarding session with Justin and it was great. He did an awesome job walking me through all the features in Lucky Orange. Everything was explained clearly and he made it really easy to foll... See more
Company replied
Jordan did a great job in explaining the main features of the Lucky Orange App. His overview was very helpful. He was able to answer our questions thoroughly and pointed us in a good direction to help... See more
Company replied
Company details
Written by the company
Unlock your website's full potential with Lucky Orange, the leading suite of conversion rate optimization (CRO) tools. If you're struggling to understand why website visitors leave without converting, our platform provides the answers. Watch real-time Session Recordings to see the entire customer journey, and use our Dynamic Heatmaps to visualize clicks, scrolls, and user attention. Our powerful features are designed to increase your conversions: Visitor Recordings & Replays: See your website through your visitors' eyes to uncover bugs and usability issues. Dynamic Heatmaps: Understand user behavior on any page, including pop-ups and dropdowns. Conversion Funnels: Pinpoint exactly where and why visitors drop off in the conversion process. Form Analytics: Optimize your forms by identifying fields that cause abandonment. Live Chat: Proactively engage with visitors to answer questions and guide them to purchase. Surveys & Announcements: Gather direct feedback from your customers to make data-driven decisions. Page Insights: Get an at-a-glance view of how each page on your website is performing, including page speed metrics. Installation is easy. One-click installation is available through our integrations with Shopify and BigCommerce or you can place the tracking code yourself in the header tag of your website. There's no need to manually configure which pages are tracked since our tracking code automatically captures visitor engagement with all pages of your website. No need to set up time-consuming snapshots or be forced to pick only a few pages to track. Join over 500,000 businesses that use Lucky Orange to improve their website's UX, increase lead generation, and grow their online sales. All plans start with a free trial with no credit card required to get started. Paid plans begin at just $39/month.
Contact info
8665 W. 96th St Suite 100, 66212, Overland Park, United States
- 913-735-9032
- support@luckyorange.com
- www.luckyorange.com
4.8
Excellent
639 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Data insights without stress
We are enjoying our LuckyOrange app.
It gives us insights into the user journey and site behavior, including heatmaps, recordings, % of page scroll, funnels, & more.
No tag manager integration - just a quick app install.
26 August 2025
Unprompted review
Reply from Lucky Orange
Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Please let us know if you need anything!
Cheers - Justin from Lucky Orange
Excellent Service from Jordan
Jordan has been absolutely superb in providing support. He responds promptly, explains things clearly, and goes the extra mile to ensure issues are resolved quickly. I truly appreciate his professionalism and efficiency — his assistance has made my experience with Lucky Orange so much smoother. Thank you, Jordan!
22 August 2025
Unprompted review
Reply from Lucky Orange
These are words we love to hear! We’re always here to help our customers be as successful as possible, both now and in the future. Again, we appreciate your review, and we're here should you need anything else!
Cheers - Jordan from Lucky Orange
Robust web session data and helpful support.
Great tool with a lot to offer as long as you invest the time in learning how to use it and use the segments and filters to drill down to the data that matters the most to your business. Also, Jordan and Justin are super helpful if you get a chance to work with them.
22 August 2025
Unprompted review
Reply from Lucky Orange
Thank you for your review! Being able to see what visitors do and experience on your website can make all of the difference in improving the customer experience and your conversions. Thanks again for your review, and don't hesitate to reach out with any questions!
Cheers - Jordan from Lucky Orange
I had an onboarding session with Justin…
I had an onboarding session with Justin and it was great. He did an awesome job walking me through all the features in Lucky Orange. Everything was explained clearly and he made it really easy to follow along. Super helpful experience and I feel much more confident using the platform now.
21 August 2025
Unprompted review
Reply from Lucky Orange
We appreciate your review and kind words! Our team loves to help our customers get as much as they can from Lucky Orange, and our 15-minute call is a great way to accomplish it. Again, we appreciate your review, and we're here should you need anything else!
Cheers - Justin from Lucky Orange
Helpful service!
Justin not only took care of my login issue, but 3 of my colleagues' issues at the same time. He also answered my pricing questions.
19 August 2025
Unprompted review
Reply from Lucky Orange
These are words we love to hear! We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Again, we appreciate your review, and we're here should you need anything else!
Cheers - Justin from Lucky Orange
Reply from Lucky Orange
Thank you for your review! Learning the pain points your customers are having and being able to quickly address them is invaluable. Thanks again for your review, and don't hesitate to reach out with any questions!
Cheers - Will from Lucky Orange
Misleading billing, broken UX, and better free alternatives about a year
We used Lucky Orange for about a year, then discovered Microsoft Clarity, which is completely free and does everything we needed. Around that time, we thought we had downgraded our Lucky Orange plan. Their app showed a message saying “No active subscription,” so we assumed it was canceled.
Turns out that message was a bug, which their team later admitted. In reality, we had been getting billed $303.20 per month the entire time — for 16 months — totaling $4,851.20. We had no idea. There was no downgrade confirmation, no email notification, and no way to tell from inside the app that billing was still active.
We didn’t use the tool once during that period. We believed the subscription was canceled. Their support team reviewed our case and still refused to refund anything. They claimed it was our responsibility to know we were subscribed, even though their own UI said otherwise.
We’re now escalating through our Shopify Plus team to recover the funds.
This product is not worth the risk. If you need heatmaps and session replays, Microsoft Clarity is free, more transparent, and works better. We do not recommend Lucky Orange.
30 July 2025
Unprompted review
Reply from Lucky Orange
Thank you for taking the time to share your feedback. Through our discussions back and forth, we've thoroughly reviewed and discussed with you that there is no record of a cancellation request, downgrade to a lower plan or the Lucky Orange app being uninstalled from your Shopify store.
As a safeguard for merchants, any subscription changes must be confirmed through Shopify's billing system. Our records indicate that the app has remained installed and active, which is why data collection, data storage, and billing have continued.
Monthly receipts are sent by Shopify and outlines each app and their charges within the receipt while the application would have still shown as installed within your Shopify admin. To make sure you have fully ended your subscription, please make sure to either switch to the free plan and confirm that change through Shopify or uninstall the Lucky Orange app from your store. Uninstalling the app will ensure the tracking code is removed and your subscription is fully terminated.
If you have any questions, please contact our support team. We're here to help.
Regards - Bradley from Lucky Orange
Awesome
This app is great and helps us getting insight of customer behavior.
31 July 2025
Unprompted review
Reply from Lucky Orange
Thank you for your review! We’re thrilled that you’ve been able to get so much from Lucky Orange visitor behavior. Again, we appreciate your review, and we're here should you need anything else!
Cheers - Justin from Lucky Orange
Reply from Lucky Orange
Thank you for your review! We’re always here to help our customers be as successful as possible, both now and in the future. Again, we appreciate your review, and we're here should you need anything else!
Cheers - Justin from Lucky Orange
The setup process was fairly simple and...
The setup process was fairly simple and easy to grasp. The metrics we are seeing are certainly helpful, although we have not gotten much activity from the chat box on our site. Otherwise, the experience has been very eye-opening and great overall.
28 July 2025
Unprompted review
Reply from Lucky Orange
Thank you for your review! Love to hear that Lucky Orange insights gave you that front row experience to show you how visitors use your website. Thanks again for your review, and don't hesitate to reach out with any questions.
Cheers - Jordan from Lucky Orange
Justin was great at explaining how the platform works and how to navigate each segment.
Justin was great at explaining how Lucky Orange works and how to navigate the platform. I'm looking forward to learning about our customer behavior and pain points through the platform so we can make changes for a better site experience.
24 June 2025
Unprompted review
Reply from Lucky Orange
Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Thanks again for your review, and don't hesitate to reach out with any questions!
Cheers - Justin from Lucky Orange
Had a great onboarding call with Justin…
Had a great onboarding call with Justin from the Lucky Orange team—very helpful, clear, and informative. He walked me through the key features and answered all my questions patiently. The platform itself is incredibly useful for Shopify merchants. I especially appreciate the cart value insights, pre-built funnels, and pre-created events that make understanding user behavior quick and actionable. The Discovery Tool is also a fantastic way to identify pain points efficiently.
Highly recommend Lucky Orange for any Shopify store looking to improve conversion rates and user experience. Great product and top-notch support!
24 June 2025
Unprompted review
Reply from Lucky Orange
Thanks for leaving us such a thorough review! Our team loves to help our customers get as much as they can from Lucky Orange, and our 15-minute call is a great way to accomplish it. There really isn’t anything like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. Please let us know if you need anything!
Cheers - Justin from Lucky Orange
I’m really impressed with your system…
I’m really impressed with your system and how you can track and view your customers interactions.
At times, I’m not able to see interactions due to the system not picking it up on time. Overall, it’s still working well, and it’s helping me to see where my customers are landing.
24 June 2025
Unprompted review
Reply from Lucky Orange
Thank you for your review! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Thanks again for your review, and don't hesitate to reach out with any questions.
Cheers - Justin from Lucky Orange
Very helpful and full of important data.
Justin took the time to walk me through all of the features and I was able to learn quickly where to see the analytics I was hoping to find! I'm excited to share with my team how the heatmaps work by simply loading with Lucky Orange.
23 June 2025
Unprompted review
Reply from Lucky Orange
Thank you for your review! Our team loves to help our customers get as much as they can from Lucky Orange, and our 15-minute call is a great way to accomplish it. Again, we appreciate your review, and we're here should you need anything else!
Cheers - Justin from Lucky Orange
Great app
This is an amazing app that I hope to keep using. Really interesting + detailed insights that are easy to analyze and the app is very user friendly. The support team is great too!
23 June 2025
Unprompted review
Reply from Lucky Orange
Thank you for your review! We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Again, we appreciate your review, and we're here should you need anything else!
Cheers - Justin from Lucky Orange
Reply from Lucky Orange
Thank you for your review! We’re so happy that you’ve been able to start wading into Lucky Orange! Our team is always here to help our customers be as successful as possible, both now and in the future. Thanks again for your review, and don't hesitate to reach out with any questions!
Cheers - Justin from Lucky Orange
Not realised payment but my card is banned by bank - reason: suspicious payment attempts
I was a freemium user and when I tried to pay it didn't work. My bank banned my card because of suspicious payment attempts. I don't know what is happening but I have a problem with my card now.... Very bad experience for me.
Edit after support interaction:
I’ve changed my rating from 1 to 4 stars because the Lucky Orange team responded quickly and was very helpful in investigating the issue. Although we weren’t able to resolve the payment in the end, they genuinely tried to assist and helped me understand that the problem likely wasn’t on our side.
The reason this is not a full 5-star rating is simply because the experience started off quite negatively, which caused a lot of stress. However, I really appreciate the support team’s effort and professionalism.
10 June 2025
Unprompted review
Reply from Lucky Orange
Thank you for your feedback.
We have investigated the issue and a member of our team reached out on June 10th to arrange a call to resolve this for you. We can confirm that there were no suspicious payment attempts from our service to your bank account. We are confident that we can process the payment manually on our end to avoid any further complications. This will allow us to immediately reactivate your account and restore your tracking services.
If you could please respond to our most recent email to you, we can help troubleshoot any further issues and ensure everything is resolved to your satisfaction.
Regards - Bradley from Lucky Orange
Fantastic Tool for Website Insights!
We’ve recently started using Lucky Orange for our Boss B website, and although we’re still in the early stages, we’re really impressed with what we’ve seen so far! The heatmaps and session recordings have already given us valuable insights into how visitors are interacting with our site.
Even though we haven’t received extensive feedback yet, the potential for optimizing our website is clear. The interface is easy to navigate, and we’re excited about how the data will help us improve user experience and drive conversions as we move forward.
We’re particularly excited about the real-time visitor tracking and how it could help us refine our marketing and design strategies. We’re looking forward to exploring more features and seeing the long-term impact on our website’s performance.
Overall, Lucky Orange shows great promise, and we’re eager to dive deeper into its full potential.
5 June 2025
Unprompted review
Reply from Lucky Orange
Thanks for leaving us such a thorough review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Thanks again for your review, and don't hesitate to reach out with any questions!
Cheers - Jordan from Lucky Orange
Unbelievable Tech Support
Unbelievable Tech Support. Couldn't ask for better. Fast and efficient.
3 June 2025
Unprompted review
Reply from Lucky Orange
Thank you for your review! We’re always here to help our customers be as successful as possible, both now and in the future. Thanks again for your review, and don't hesitate to reach out with any questions!
Cheers - Justin from Lucky Orange
Fascinating to see the user experience
It's really insightful to be able to see how people are using your website & to be able to make changes based off that. Not only that as a service business it's really good to be notified when someone arrives on the website and you can see if they are interested and if they are going to enquire. I feel I had a few issues with not seeing some interactions & videos line up with people that did actually fill out my contact form and it seemed to not show how they fully interacted with the site but that could be a me issue more than the software.
19 May 2025
Unprompted review
Reply from Lucky Orange
Thank you for your review! Being able to see what visitors do and experience on your website can make all of the difference in improving the customer experience and your conversions. Regarding your feedback of some of the interactions not being fully captured, could you send a few examples to support@luckyorange.com and we can definitely take a look for you. Thanks again for your review, and don't hesitate to reach out with any questions!
Cheers - Jordan from Lucky Orange
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