I’ve really been loving Lucky Orange. It’s so simple to navigate, and I can easily see exactly what visitors are doing on my website. The whole platform feels very user-friendly and not overwhelmin... See more
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Review summary
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Is there any app where I can get every detail—like when the customer came, at what time they visited—and the most interesting thing is that when a customer visits the website, however much time they s... See more
Company replied
I had an onboarding session with Justin and it was great. He did an awesome job walking me through all the features in Lucky Orange. Everything was explained clearly and he made it really easy to foll... See more
Company replied
Jordan did a great job in explaining the main features of the Lucky Orange App. His overview was very helpful. He was able to answer our questions thoroughly and pointed us in a good direction to help... See more
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Company details
Written by the company
Unlock your website's full potential with Lucky Orange, the leading suite of conversion rate optimization (CRO) tools. If you're struggling to understand why website visitors leave without converting, our platform provides the answers. Watch real-time Session Recordings to see the entire customer journey, and use our Dynamic Heatmaps to visualize clicks, scrolls, and user attention. Our powerful features are designed to increase your conversions: Visitor Recordings & Replays: See your website through your visitors' eyes to uncover bugs and usability issues. Dynamic Heatmaps: Understand user behavior on any page, including pop-ups and dropdowns. Conversion Funnels: Pinpoint exactly where and why visitors drop off in the conversion process. Form Analytics: Optimize your forms by identifying fields that cause abandonment. Live Chat: Proactively engage with visitors to answer questions and guide them to purchase. Surveys & Announcements: Gather direct feedback from your customers to make data-driven decisions. Page Insights: Get an at-a-glance view of how each page on your website is performing, including page speed metrics. Installation is easy. One-click installation is available through our integrations with Shopify and BigCommerce or you can place the tracking code yourself in the header tag of your website. There's no need to manually configure which pages are tracked since our tracking code automatically captures visitor engagement with all pages of your website. No need to set up time-consuming snapshots or be forced to pick only a few pages to track. Join over 500,000 businesses that use Lucky Orange to improve their website's UX, increase lead generation, and grow their online sales. All plans start with a free trial with no credit card required to get started. Paid plans begin at just $39/month.
Contact info
8665 W. 96th St Suite 100, 66212, Overland Park, United States
- 913-735-9032
- support@luckyorange.com
- www.luckyorange.com
4.8
Excellent
639 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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knew exactly how to answer my questions…
knew exactly how to answer my questions and solve my heatmap questions.
19 December 2024
Unprompted review
Reply from Lucky Orange
I know I speak for our entire team when I say that we’re always happy to help our users, whether it’s answering questions or resolving issues. Thanks for your review, and we’re just an email away if you need anything else!
Cheers - Justin from Lucky Orange
Really useful app
Really useful app, great support! Recommend it highly
14 December 2024
Unprompted review
Reply from Lucky Orange
There’s nothing quite like the feeling of seeing exactly what’s stopping more visitors from becoming customers. Instead of blindly trying to improve your website, you can isolate the issue and fix it. Thanks for your review and recommendation, and don’t hesitate to reach out if you need anything!
Cheers - Emilia from Lucky Orange
Amazingly Fast Response
Amazingly fast response from Justin and Lucky Orange dev team involving a heat map technical issue . They were able to diagnose and remediate within a day of sending an email for support.
13 December 2024
Unprompted review
Reply from Lucky Orange
We appreciate your review, and we're thrilled that we could impress you with our support. Our team is always here to assist our users, and we aim to resolve issues quickly to help you get back on track. Thanks again for your review, and don't hesitate to reach out if you need anything! We're just an email away.
Cheers - Justin from Lucky Orange
Thank you
Thank you, Lucky Orange, for bringing more clarity on what our customers do on our website.
1 January 2024
Unprompted review
Reply from Lucky Orange
Thanks for your review! Being able to see what visitors do and experience on your website can make a significant difference in improving customer experience and conversions. Again, thank you for your feedback, and please reach out if we can provide any further assistance. Happy tracking!
Cheers - Emilia from Lucky Orange
Perfect help
Perfect help, quick and reliable answers to all my questions - I am very satisfied! What more can I say - I only recommend! Thank you!
24 November 2024
Unprompted review
Reply from Lucky Orange
Thank you for your kind words and recommendation! We love impressing our customers with our technology and support. Seeing exactly what your visitors and customers do and experience on your website through session recordings can make all the difference in improving your site and growing your business. Thanks again, and don’t hesitate to reach out if we can assist you in any way!
Cheers - Emilia from Lucky Orange
To deliver best to ur users
To deliver best to ur users, it’s crucial to know every pattern they have but it could be challenging if there is no data to analyse and make decisions upon. Lucky Orange is the tool which provides u with insights from demographics, video sessions, surveys and live chats with online users so you know every bit about users pain points and users needs.
6 December 2024
Unprompted review
Reply from Lucky Orange
Thanks for your review! We love that you've found Lucky Orange to be a powerful tool in your digital toolbox. With 20+ features, you can learn so much about your visitors and their experiences. Thanks again, and our team is here to support you if you need anything!
Cheers - Emilia from Lucky Orange
Great customer service and impactful…
Great customer service and impactful tool.
Really enjoyed chatting with Justin who walked through the tool and provided invaluable feedback and recommendations, even helped set up a funnel to track cart abandoner behavior.
4 December 2024
Unprompted review
Reply from Lucky Orange
We’re so happy that we’ve been able to impress you with our technology, onboarding, and customer support, and we’re thrilled to be part of your journey. Our team loves to help our customers get as much as they can from Lucky Orange, and our 15-minute call is a great way to accomplish that. When you need to see why someone left your website before converting, it's critical to have visitor behavior insights to spot the reasons. Thanks for your review, and we're here if you need anything!
Cheers - Justin from Lucky Orange
Lucky Orange 15 minute run through
Lucky Orange is brand new to me and Jordan did a good job of walking me through some of the great features it has to offer. Looking forward to digging into it more and see how it can help our online business.
Thank you Jordan!
2 December 2024
Unprompted review
Reply from Lucky Orange
I love talking with our customers about how to best leverage Lucky Orange, and I’m so glad you found the call beneficial! We’re always here to support our customers' success and are thrilled that we were able to impress you with our technology, onboarding, and customer support. Thanks for your review, and don’t hesitate to reach out if we can be of service in any way. Happy tracking!
Cheers - Jordan from Lucky Orange
Lucky Orange is awesome for conversion optimization
Lucky Orange is incredibly helpful when optimizing your site for conversion! Not only that, but their team is awesome - responsive and quick when you need support.
3 December 2024
Unprompted review
Reply from Lucky Orange
It sounds like you’ve been able to dive right into the insights and find ways to improve your website. We love to hear how getting that first-hand look at what customers do and experience can make such a difference for your store. Thank you for the review and for the shout-out to our support team. We’re always here to assist our users and answer your questions quickly. Please don’t hesitate to reach out if my team or I can assist you in any way. Happy tracking!
Cheers - Justin from Lucky Orange
it has gone from strength to strength...
I have been using Lucky orange on and off for years and it has gone from strength to strength. We have made web improvements we would never of through of without lucky orange. They have great onboarding and their customer services has never let me down. With a special thanks to Justin who has been very helpful!
2 December 2024
Unprompted review
Reply from Lucky Orange
Thank you for your review and for your business over all these years. We love that Lucky Orange has continued to bring you the visitor behavior insights you need time and time again. These are words we love to hear, and we appreciate the time it took to leave us a review. If you need anything, please don't hesitate to let us know!
Cheers - Justin from Lucky Orange
This company is Super
This company is great. Any help you need they will go the extra step to help you figure it out. This platform is for anyone that is growing their business and want to get valuable information on their traffic. 10/10.
3 December 2024
Unprompted review
Reply from Lucky Orange
Those are words we love to hear! Nothing feels better than finding ways to make your customer experience better than ever. Thanks for your review and your 10/10 rating. We’re always here if you need anything!
Cheers - Emilia from Lucky Orange
Just jumped off a 15 minute personlised call
Hi All,
I have just finished from a 15-minute personalised call with Justin. First of all it is refreshing from a brand to have an actual conversation with a member of the customer service team rather than an AI bot this definately helps me feel like I can trust the brand more with this personal touch.
Onto the call - having started the trial three days ago I had already managed to find my around the dashboard but still had some niggling questions that I wanted to ask on the call.
After a brief welcome intro we got on with answering the exact user cases that I had in mind. Justin explained clearly the answers to each question and provided tailored suggestions on other areas of Lucky Orange that I could explore.
Overall, having only been on the site for a couple of days, the ease of the platform, sheer helpfulness, clarity and prompt response from the customer team has given me the trust I need to carry on working with Lucky Orange.
Thanks Justin!
2 December 2024
Unprompted review
Reply from Lucky Orange
We appreciate the time you took to leave us a review! I assure you that we are 100% human, and unlike our competitors, our support team is available to all users, regardless of trial or plan tier. I'm glad we could meet and address your questions. Our onboarding call is designed with you in mind, helping you explore our 20+ features while ensuring all your questions are fully answered. As you dive deeper into your Lucky Orange data, don’t hesitate to reach out if you need anything. Thanks again, and happy tracking!
Cheers - Justin from Lucky Orange
I had a demo session with Jordan from…
I had a demo session with Jordan from Lucky Orange, and it was fantastic! He explained some key features that are incredibly useful for understanding customer behavior, like tracking cart activity, pre-built funnels, and events to help optimize the checkout process. Jordan was clear, knowledgeable, and made everything easy to follow. I left the session feeling much more confident about how to use Lucky Orange to improve my store.
I can already tell this tool will be especially helpful once I launch my store, as it allows me to pinpoint trouble areas by actually seeing how visitors navigate my site and where they might bounce off. Highly recommend connecting with Jordan if you’re considering Lucky Orange—it’s a game-changer!
2 December 2024
Unprompted review
Reply from Lucky Orange
We're thrilled that we could impress you with our technology and onboarding. By observing how users interact with your site, you can implement effective optimization strategies that lead to increased conversions. Our onboarding is designed to help you get the most out of Lucky Orange. We can't wait to see how you continue to utilize Lucky Orange and grow your business. Thank you for your review and recommendation; we're here if you need anything!
Cheers - Jordan from Lucky Orange
Awesome customer support
Awesome customer support, they offered a free setup call that was very helpful!
26 November 2024
Unprompted review
Reply from Lucky Orange
Thank you for leaving us a review, Shlomo! We love that we've been able to impress you with our technology, support, and onboarding. It's a great way to start your Lucky Orange journey on the right foot—by learning about our 20+ features and getting answers to your pressing questions. Thanks again for your review, and don't hesitate to reach out if you need anything!
Cheers - Jordan from Lucky Orange
Justine did an amazing job
Justine did an amazing job. helped me to fix my case in less than 10 mins.
26 November 2024
Unprompted review
Reply from Lucky Orange
Thanks for your kind words! I'm glad we were able to connect to resolve your issue. Our team is always here to support our users, both now and in the future. We appreciate your review, and our team is just an email away should you need anything!
Cheers - Justine from Lucky Orange
Intuitive and simple
Intuitive and simple - Lucky Orange helps our team understand user trends and provides insights for us to optimize consumer experience.
26 November 2024
Unprompted review
Reply from Lucky Orange
We appreciate your review, Josh! Our team loves to hear that Lucky Orange has helped you unlock the secrets of user interactions and trends as you optimize your website and customer experience. Thanks again, and don’t hesitate to reach out if you need anything!
Cheers - Jordan from Lucky Orange
The call was very informative
The call was very informative and provided me with all the information needed to get started. Emilia was very friendly, helpful, and articulate explaining all the features of Lucky Orange.
26 November 2024
Unprompted review
Reply from Lucky Orange
I love talking with our customers about how to best leverage Lucky Orange, and I’m so glad you found the call beneficial! It's a great way to get to know our 20+ features and get answers to your questions. Thanks for your review, Jen! Our team is here to support you if you need anything.
Cheers - Emilia from Lucky Orange
Separate the signal from the noise
My team uses Lucky Orange to get a better feel for what our customers 'really' want from us. @ Sproutspout, We are dedicated and committed to giving them a proper E COM experience, but lucky orange helps us separate the signal from the noise.
20 November 2024
Unprompted review
Reply from Lucky Orange
Thank you for your review! We’re thrilled to hear that Lucky Orange has been exactly what you needed to truly understand your visitors and customers. When you’re committed to providing the best possible ecommerce experience, it all starts with understanding their behavior on your site. It’s fantastic to know that our insights have helped you cut through the noise and focus on the signals that matter. Thanks again, and remember, we’re here if you need anything!
Cheers - Justin from Lucky Orange
Great app
Great app, I'd recommend it to everyone with e-shop. It gives a very valuable insights what interests customers, where they leave. Also, helps finding errors and gives a better understanding about the content on the website. It's much better than any Google Analytics.
25 November 2024
Unprompted review
Reply from Lucky Orange
We appreciate the time you took to leave us a review, and we're thrilled that you've found Lucky Orange to be the answer to your conversion questions! Analytics often relies on data points that can be hard to understand and interpret. Watching a session recording quickly shows you what someone actually did and experienced, while heatmaps make it easy to see where they clicked (or didn’t). Thanks again for your review, and let us know if there's anything we can assist you with!
Cheers - Emilia from Lucky Orange
Excellent app for tracking my customers
25 November 2024
Unprompted review
Reply from Lucky Orange
It sounds like you’ve been able to dive right into the Lucky Orange insights and find ways to improve your website. I love hearing how getting that firsthand look at what customers do and experience can make such a difference for your business. Thank you for the review, and we're here to support you if you need anything!
Cheers - Emilia from Lucky Orange
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