Smooth experience in Melbourne — easy booking, hassle-free drop-off/pick-up, no issues. A bit odd leaving bags in a shop instead of a dedicated room, but it worked fine. Tried Bologna twice and ran... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Booking and paying on the website was simple, quick and convenient. The drop-off location was super-convenient for me. I just felt that the staff at the mini market, though efficient, couldn't be over... See more
First time user. Easy to book and a very convenient location (near to Porto train station). Shop used was on a main street and easy to find and unload from a taxi. Only criticism is lack of transparen... See more
Company replied
I used LuggageHero in Hamburg when every station locker was full and we were stuck with two large suitcases and a few smaller bags. In that moment it genuinely saved the day and let us explore the... See more
Company replied
Company details
Written by the company
Drop your luggage at a local shop and pick it up when convenient. Let LuggageHero turn your travel days into holidays and stop planning your trips on the terms of your luggage. Feel free to explore the city.
Contact info
Corkgade 1, 2150, Nordhavn, Denmark
- contact@luggagehero.com
- www.luggagehero.com
3.8
Great
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 76% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A very good experience 😊
I liked that the storage point was very near from my hotel and easy access.
The person in charge to receive my luggage was very kind. I highly recommend this service. 😊
14 November 2025
Unprompted review
Reply from LuggageHero
Hi Sara,
Thank you so much for your review! We’re glad to hear that our storage location was convenient for you and easy to access. It’s wonderful to know that our staff made a kind and helpful impression. We truly appreciate your recommendation and hope to assist you again soon!
Best regards,
LuggageHero Team
Useful service
Very convenient service when there is no luggage storage facility at the airport.
15 November 2025
Unprompted review
Reply from LuggageHero
Hello Carlo,
Thank you so much for your kind words! We’re thrilled to hear that you found our service convenient, especially when no luggage storage was available at the airport.
We look forward to helping you with your luggage needs again in the future!
Best regards,
LuggageHero Team
Game changing
In North America, where there aren't train stations everywhere with lockers, the ability to find a place to put your stuff somewhere safe and secure is a game changer. As a tourist, on a travel day, it can change the entire trajectory of your day, where you can go, what you can see. Without a place to store your gear, you can be limited. So, this is a great thing!
2 November 2025
Unprompted review
Reply from LuggageHero
Hello David,
Thank you so much for your wonderful review! We’re thrilled to hear that LuggageHero made such a positive difference during your travels. Providing a safe and convenient place for your belongings is exactly what we aim for, and we’re glad it helped you make the most of your day as a tourist.
We look forward to supporting your adventures again in the future!
Best regards,
LuggageHero Team
Incredibly easy!!
So easy and the staff was super friendly and helpful!
30 October 2025
Unprompted review
Reply from LuggageHero
Hi Kristina,
Thank you so much for the wonderful review!
We’re delighted to hear that you found the service incredibly easy and that the staff was friendly and helpful. Making your travel experience smoother is exactly what we aim for!
We appreciate you choosing LuggageHero and hope to assist you again on your future trips.
Best regards,
LuggageHero Team
Price mismatch at location and multiple marketing mails with not unsubscribe
Price mismatch at location. Then after the booking they bombard you with retention email and questionnaires, I counted them, 8 emails not regarding by booking directly (confirmation, drop of and retrieval of bags). No unsubscribe button in the emails, Also, I got an email just now thanking me for a review i did not write!
26 October 2025
Unprompted review
Reply from LuggageHero
Hi Erik,
Thank you for your feedback, and I’m really sorry for the frustration you experienced. The price shown during booking should always match what’s charged at the location, and we’d be happy to review your booking to correct any discrepancies.
I also apologize for the unexpected emails and the missing unsubscribe option — this shouldn’t happen, and we’re looking into it right away. You can reach us directly at contact@luggagehero.com. We are here to help and ensure your satisfaction.
We take your feedback seriously and are committed to improving our services to prevent such incidents from occurring again.
Thank you for bringing these issues to our attention.
Best regards,
LuggageHero Team
Beware the small print!
I'm not a seasoned traveller by any means, but I've made a few leisure trips this year where I didn't want to carry a backpack on a city break, and I have used the service twice (we'll come to that 🤣). Now that I've had more experience, I understand it's very expensive, compared to other services and options.
Also, beware the SMALL PRINT as they charge you for a "no-show" 🤣
It's sharp practice at its very basic level, which some people know as 'enshittification'. If you ARE a seasoned traveller reading this, you'll already know you've got to have your wits about you when you're travelling. But hey, they're a business trying to get by, I get it. Times are tough out there. I'm just a dolt who's trying to self-organise a trip with a lot to get right 🤣
I've effectively paid 12€ for nothing, so I might as well get some value out of it with this review and I hope I can save someone else some money into the bargain. And LuggageHero have earned this review.
The rental doesn't start until you turn up, and I guess I could have cancelled in advance, so it's on me. Reading other reviews it looks like you're actually paying for the BOOKING whether you use it or not.
My advice now is to shop around as there are better, cheaper alternatives out there. If you're in a hotel, check with reception to see if they offer the service (without naming anyone, there's even a chain of 'first class' budget hotels in the UK that will 'stash' your bags securely and professionally via a rival online service); check with the rail company's website to see if they operate station lockers, etc.
EDIT 19/11/2025: Thanks for the response (in which you pretty much confirm what I said) but I'll leave things as they are and pay the fee, so that I can genuinely leave this review as is and let it serve as a warning/reminder to others not to make the same mistake as I did 🫡
17 November 2025
Unprompted review
Reply from LuggageHero
Hi N Jones,
Thank you for sharing your feedback, and I’m really sorry for the frustration around the no-show fee and pricing. The fee is applied when a booking isn’t cancelled before the scheduled drop-off time, as we reserve space at the location — but I understand how disappointing it feels to be charged when plans change.
We appreciate your comments about clarity and pricing, and we’re actively working to make our policies easier to understand.
If you’d like us to review your booking to see how we can help, please reach out us directly at contact@luggagehero.com.
— we’re here for you.
Best regards,
LuggageHero Team
Travel with ease
This was such a great relief. I was in Vancouver for an event and didn't want to carry my luggage around. My friend told me about LuggageHero and i went on my phone and booked them in a minute. Everything went very smooth. They are a courier service company who also happens to store your luggage for a fee. I recommend this service.
26 September 2025
Unprompted review
Reply from LuggageHero
Hello Vijay,
Thank you so much for your kind review! We’re delighted to hear that using LuggageHero made your trip to Vancouver easier and stress-free. It’s great to know that our service was smooth and convenient for you. We really appreciate your recommendation and look forward to assisting you again on your next trip!
Best regards,
LuggageHero Team
Not very reliable
The 1st location we booked at Hay Street Mall stopped working with LuggageHero and no one informed us of it. I only found out because I happened to ask LuggageHero a question about our booking, a few days before our trip. The person working at the location we ended up using, also at Hay Street Mall, suggested that instead of buying luggage protection insurance, we should give them a tip instead! Not sure how a tip was going to cover our luggage if anything had happened to it!
3 November 2025
Unprompted review
Reply from LuggageHero
Hi Adeline,
We’re very sorry for the inconvenience and completely understand your frustration. The change in the Hay Street Mall location should have been communicated clearly, and the comment about tipping instead of luggage protection is not acceptable.
Thank you for your feedback — we’ll address this with our partner and work to improve communication for future customers.
Warm regards,
LuggageHero Support
It was convenient to store our luggage…
It was convenient to store our luggage and no it was safe
23 October 2025
Unprompted review
Reply from LuggageHero
Hi Shirley,
Thank you for your feedback! We’re glad to hear that you found storing your luggage convenient and felt it was safe. We truly appreciate you using LuggageHero and hope to assist you again on your next trip!
Warm regards,
LuggageHero Support
Perfect on every level
Perfect on every level! Sooth transaction, easy drop-off and pick-up. All went perfectly!
30 October 2025
Unprompted review
Reply from LuggageHero
Hello Eric,
We’re thrilled to hear everything went smoothly and that you found the drop-off and pick-up easy. We appreciate your kind words and hope to welcome you again soon!
Best regards,
The LuggageHero Team
Trustworthy
I’ve used this app twice, in two different cities. Both times have been smooth and the attendings were very friendly. Everything always came back untouched. Would definitely use this service in the future.
18 October 2025
Unprompted review
Reply from LuggageHero
Hello Kelly,
We’re delighted to hear that you’ve had great experiences in multiple cities and that our partners made everything smooth and secure. Your trust means a lot to us, and we look forward to serving you again on your future travels.
Best regards,
The LuggageHero Team
No show fee
I paid for storage, £12 for a day which I did not use. I'm happy to pay for this. Luggage Hero has charged my CC an extra £14 on top. Their explanation is that it "helps cover the partner location’s preparation and reserved space, even if the bags weren’t stored". Preparation that I have already paid for. Absolutely ridiculous. I shall be contesting this charge with my CC provider and will not use Luggage Hero in future.
8 November 2025
Unprompted review
Reply from LuggageHero
Hello John,
We understand your frustration regarding the additional charge. The extra £14 no-show fee is intended to compensate the partner location for reserving space and preparing for your storage, which unfortunately still incurs costs even if the bags were not stored. We appreciate your perspective and will take your comments into account as we continue to review our policies.
Please contact us directly at contact@luggagehero.com
so we can review your booking and assist you further in resolving this matter.
Best regards,
The LuggageHero Team
Deceptive and insecure
Deceptive booking practice and insecure "storage".
I thought I was leaving my bags in lockers at Southern Cross Station, because that's what I selected. Not until after I had paid was I given the address of a local cafe near the station, where the bags were on display in front of the counter, in plain view and easy access of everyone who walked in to buy food that day. The only security was the very young (and very pleasant it must be said) teenage girls behind the counter. I would eat there, but I am one and done with Luggage Hero.
7 November 2025
Unprompted review
Reply from LuggageHero
Hello Leigh,
Thank you for your feedback. I’m very sorry to hear about your experience — I completely understand your concerns. This is certainly not the level of security or clarity we aim to provide for our customers.
We’re taking your comments seriously and will review the situation with the partner location to ensure future bookings are accurately represented and that proper security measures are in place.
We truly appreciate you taking the time to share your experience, and contact us directly at contact@luggagehero.com.
I apologize for the frustration and disappointment this caused.
Best Regards,
LuggageHero Team
very well located store and nice people…
very well located store and nice people in there!
31 October 2025
Unprompted review
Reply from LuggageHero
Hi Warion,
Thank you for your wonderful review! 🌟
We’re glad you found our location convenient and enjoyed the service from our team. We really appreciate your feedback and hope to see you again soon!
Best Regards,
LuggageHero Team
Used Howe Street
Used Howe Street, Vancouver BC luggage hero, walking distance from Cruise ship terminal. Easy to book online, staff were friendly and made sure we stopped the timer on the app to end the payment.
17 October 2025
Unprompted review
Reply from LuggageHero
Hi Diane,
Thank you so much for your review! 🌟
We’re delighted to hear that your experience at our Howe Street, Vancouver location was smooth and convenient, and that our staff helped make everything easy. We appreciate your feedback and hope to assist you again on your next trip!
Best Regards,
LuggageHero Team
Friendly people
Friendly people, secure site, per-hour pricing. They have it all.
16 October 2025
Unprompted review
Reply from LuggageHero
Hi Robert,
Thank you for your fantastic review! 🌟
We’re thrilled to hear you enjoyed our friendly service, secure location, and flexible per-hour pricing. Your feedback means a lot to us, and we hope to help you with your luggage again soon!
Best Regards,
LuggageHero Team
Excellent Customer service
Needed this service as a last minute delay with our rooms happened for 4 adults in downtown Rome. Was the first time using the service anywhere and we were in and out in 10 min, allowing us to make our tour times without dragging around 10 bags :)
Would use anytime with no hesitation.
22 October 2025
Unprompted review
Reply from LuggageHero
Hello Ed,
Thank you so much for your kind words! We’re delighted to hear that your first experience with LuggageHero in Rome went smoothly and helped make your trip more convenient.
We truly appreciate your trust and look forward to welcoming you again wherever your travels take you!
Best regards,
The LuggageHero Team
Everything went smoothly.
28 October 2025
Unprompted review
Reply from LuggageHero
Hi Andrea,
Thank you for your feedback! 🌟 We’re glad everything went smoothly and hope to assist you again on your next trip! 💼✨
Best regards,
LuggageHero team
Easy to use and convenient
I’ve used Luggage Hero in different cities in the past couple of years. Albeit being on the pricier side, I’ve never had any issues with the system to date. Shop owners have always been friendly and eager to help, and often open for long hours which gave us more flexibility to enjoy the cities we visited.
27 October 2025
Unprompted review
Reply from LuggageHero
Hi Ahmet,
Thank you so much for your detailed feedback! 🌟 We’re delighted to hear you’ve had consistently positive experiences with LuggageHero across different cities. It’s great to know our friendly shop owners and flexible hours helped make your travels easier. We truly appreciate your support and look forward to assisting you again on your future trips! 💼✨
Best regards,
LuggageHero team
First time using found excellent service
Our first time using Luggage Hero and will definitely use them again, friendly and efficient. Only small hiccup was the staff member on the front desk was new and didnt fully understand the concept, however he called his manager and after a very short conversation we were on our way and our luggage was safely stored waiting our return.
27 October 2025
Unprompted review
Reply from LuggageHero
Hi Simon,
Thank you so much for your feedback! 🌟 We’re thrilled to hear that your first experience with LuggageHero was positive and that our team made sure your luggage was safely stored. We appreciate your understanding regarding the small hiccup and are glad it was quickly resolved. We look forward to assisting you again on your next trip! 💼✨
Bes regards,
LuggageHero team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.