Smooth experience in Melbourne — easy booking, hassle-free drop-off/pick-up, no issues. A bit odd leaving bags in a shop instead of a dedicated room, but it worked fine. Tried Bologna twice and ran... See more
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Review summary
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Booking and paying on the website was simple, quick and convenient. The drop-off location was super-convenient for me. I just felt that the staff at the mini market, though efficient, couldn't be over... See more
First time user. Easy to book and a very convenient location (near to Porto train station). Shop used was on a main street and easy to find and unload from a taxi. Only criticism is lack of transparen... See more
Company replied
I used LuggageHero in Hamburg when every station locker was full and we were stuck with two large suitcases and a few smaller bags. In that moment it genuinely saved the day and let us explore the... See more
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Company details
Written by the company
Drop your luggage at a local shop and pick it up when convenient. Let LuggageHero turn your travel days into holidays and stop planning your trips on the terms of your luggage. Feel free to explore the city.
Contact info
Corkgade 1, 2150, Nordhavn, Denmark
- contact@luggagehero.com
- www.luggagehero.com
3.8
Great
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 76% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Got this message reporting a refusal to…
Got this message reporting a refusal to take luggage in Barcelona-Condis Equador. Sunday 28th September 2025.
"Thank you for bringing the incident that occurred at our partner location, Condis - Equador, to our attention. We apologize for any inconvenience this may have caused you. No charges will be made to your credit card."
Subsequently they did not refund money automatically. Not as communicated. Dispute ran for 6weeks with credit card company.
This company is not to be trusted. No service can still lead to a payment taken and it will not be refunded automatically. You will require a dispute with evidence. This is a a waste of time, better go with stasher or elsewhere.
28 September 2025
Unprompted review
Reply from LuggageHero
Hello Traveler,
Thank you for sharing your experience. We sincerely apologize for the inconvenience at our partner location, Condis – Equador, on 28th September 2025, and for the delay in your refund.
Your feedback is important, and we’re committed to improving our service to prevent similar issues. Please contact us directly at contact@luggagehero.com
so we can assist you further.
Thank you again for bringing this to our attention.
Best regards,
The LuggageHero Team
We had a great experience with this…
We had a great experience with this app! They kept our bags safe while we got to enjoy the city and the price/ convenience was exactly what we were looking for! They did a great job and I will definitely be using again!
30 November 2025
Unprompted review
Reply from LuggageHero
Hi Brooke,
Thank you so much for your wonderful review! ⭐️
We're thrilled to hear you had a great experience and that our service made it easy for you to enjoy the city without worrying about your bags.
We’re glad the price and convenience were just what you needed, and we truly appreciate your trust.
Can’t wait to help you again on your next trip! 🧳😊
Best regards,
LuggageHero team
Making Travel Easier
The simplicity of the process and convenience it provided.
Fully digital with no hassles. Gave me the opportunity keep my baggage and explore the city further, thus saving cost on hotel stay extension.
30 November 2025
Unprompted review
Reply from LuggageHero
Hi Zubairu,
Thank you for your wonderful feedback! We’re thrilled to hear that our service made your travel easier and allowed you to explore the city stress-free. It’s great to know that the simplicity and convenience of our fully digital process made a difference in your trip.
We look forward to helping you again on your next adventure!
Best regards,
LuggageHero Team
Fast drop off and pickup in Hong Kong
Fast drop off and pickup in Hong Kong
Was my first time using the service and definitely I’ll use it again in the future
Easy application to use and understand.
Recommend!
18 November 2025
Unprompted review
Reply from LuggageHero
Hi Ionut,
Thank you for your kind feedback! We’re delighted to hear that your first experience with LuggageHero in Hong Kong was smooth and easy. It’s great to know that you found the drop-off and pickup fast and that our app was simple to use.
We look forward to assisting you again on your future trips!
Best regards,
LuggageHero Team
Do not believe what their site says
The location I was quoted when searching was not where it stated after I was booked.
The storage facility/shop was not 24hrs as it stated when I searched, and the price had hidden extras added after the search, so in summary, you cannot trust this site to give you the results it shows you.
To cap it all, the storage facility/shop was 15 minutes late in opening, and we were told they were only open 07:00 to 16:00.
I would not recommend this company
5 December 2025
Unprompted review
Reply from LuggageHero
Hi Anthony,
Thank you for sharing your experience. We’re very sorry to hear about the issues you encountered with the location, opening hours, and pricing, this is not the experience we want for our customers.
We strive to provide accurate information about our partner locations, including hours and pricing, and it’s clear that we fell short in your case. Your feedback will be shared with our team to help improve the accuracy and transparency of our listings.
We sincerely apologize for the inconvenience and frustration caused and appreciate you taking the time to bring this to our attention.
Best regards,
LuggageHero Team
Had to Email the CEO Just to Get a Refund
I showed up to the location and was told they couldn’t take my luggage at all. I had already taken two buses, paid two fares, and spent over an hour and a half getting there. I received no service at all and still haven’t been refunded.
24 November 2025
Unprompted review
Reply from LuggageHero
Hello Traveler,
We’re very sorry to hear about your experience and understand how frustrating this must have been. We sincerely apologize for the inconvenience caused by the situation at the location and for the delay in your refund.
We truly appreciate you sharing your experience, and we’d like the chance to make things right. You can contact us directly at contact@luggagehero.com
so we can assist you further.
Your feedback is important to us, and we’re committed to improving our service to avoid similar issues in the future.
Thank you again for bringing this to our attention.
Best regards,
The LuggageHero Team
Read the small print or get ripped off
Remember to read the small print and take a photo to stop the timer when you're paying for the hourly service, otherwise you'll get nailed on the price. You need to be able to read emails after you drop bags off and before you pick them up again. Don't rely on the person storing the bags to offer any help. It's in their interests to not help you.
30 November 2025
Unprompted review
Reply from LuggageHero
Hi Eliot,
Thank you for your feedback. We’re sorry to hear that your experience caused frustration. We always aim to provide clear instructions about starting and stopping the timer, and we understand how important it is to communicate this clearly to avoid confusion with charges.
We truly appreciate your comments and will review them to help improve our guidance for future travelers. Your feedback helps us ensure a smoother and more transparent experience for everyone.
Best regards,
LuggageHero Team
I used LuggageHero in Hamburg when we had time for sightseeing before an evening flight
I used LuggageHero in Hamburg when every station locker was full and we were stuck with two large suitcases and a few smaller bags. In that moment it genuinely saved the day and let us explore the city without dragging everything around. The app itself was smooth and straightforward.
The downside came when I saw the actual storage location. It turned out to be an extremely run-down hotel that didn’t feel safe or trustworthy. That took away quite a bit of the peace of mind. It’s also a shame that the app only reveals the exact partner location after payment. Knowing the address and type of venue beforehand would help set expectations and let customers make an informed choice.
Great concept and solid app experience, but I’d love more transparency around the storage partners.
18 August 2025
Unprompted review
Reply from LuggageHero
Hi Johannes,
Thank you for your detailed feedback and for sharing your experience. We’re glad LuggageHero was able to help you enjoy Hamburg without the hassle of carrying your luggage.
We also appreciate your points about transparency and partner locations — we’re constantly working to improve this and ensure a safe, reliable experience for all travelers.
Best regards,
The LuggageHero Team
Very friendly guy in the drop off…
Very friendly guy in the drop off place, nice and easy for collection also.
7 November 2025
Unprompted review
Reply from LuggageHero
Hi George,
Thank you for your feedback! We’re happy to hear you had a smooth and friendly experience at the drop-off location.
Best regards,
The LuggageHero Team
Convenient and Easy
It was extremely easy to find the place, they kept the luggage safe and the payment amount was normal.
22 November 2025
Unprompted review
Reply from LuggageHero
Hi Δημήτρης
Thank you for your kind words! We're thrilled to hear that you found our service convenient and easy to use, and that your luggage was safe. Your feedback motivates us to keep providing a smooth and secure experience for all our travelers. We look forward to helping you again on your next trip!
Best regards,
LuggageHero Team
Great app
Great app. Easy to use. I used it during a trip to Rome and found a storage place for my luggage while we were sightseeing. Very convenient. Highly recommend it.
7 November 2025
Unprompted review
Reply from LuggageHero
Hello Ye,
Thank you so much for your kind words! We’re thrilled to hear that you found LuggageHero convenient during your trip to Rome and that it made sightseeing easier. We really appreciate your recommendation and hope to help you with your luggage on your future travels as well!
Best regards,
LuggageHero Team
Great reception at the facility
Great reception at the facility
Whilst this was not a lock-up per se, our bags were kept out of site and constantly monitored
We even received an offer to extend opening hours to accommodate our pick up
19 November 2025
Unprompted review
Reply from LuggageHero
Hi Rich,
Thank you for the great review! We're glad to hear you had such a positive experience and that the staff was able to accommodate your needs. We appreciate you choosing LuggageHero and hope to assist you again on your future travels.
Best regards,
The LuggageHero Team
Great way to not lug around luggage!
Very seamless from booking to drop-off and pick-up. The location was central, secure and the staff made it easy. Huge help not having to lug our suitcases around on our last day!
19 November 2025
Unprompted review
Reply from LuggageHero
Hi Rachel,
Thank you for your review! We're so glad to hear the process was smooth and that the location and staff made your day easier. It’s great to know we could help lighten your last day of travel.
Best regards,
The LuggageHero Team
Excellent service
15 November 2025
Unprompted review
Reply from LuggageHero
Hi Lisa,
Thank you for the great review! We're happy to hear you had an excellent experience with us. We appreciate you choosing LuggageHero!
Best regards,
The LuggageHero Team
cost calculation
The cost calculation information was misleading so I ended up paying more than 40€ for less than a day.
16 November 2025
Unprompted review
Reply from LuggageHero
Hi Sanaz,
Thank you for sharing your feedback, and we’re sorry to hear that the pricing felt misleading. This is certainly not the experience we want for our customers. We’d like to take a closer look at your booking to understand what happened and clarify the charges.
Please contact us directly at contact@luggagehero.com and we’ll be happy to assist you further.
Best regards,
The LuggageHero Team
A very good experience 😊
I liked that the storage point was very near from my hotel and easy access.
The person in charge to receive my luggage was very kind. I highly recommend this service. 😊
14 November 2025
Unprompted review
Reply from LuggageHero
Hi Sara,
Thank you so much for your review! We’re glad to hear that our storage location was convenient for you and easy to access. It’s wonderful to know that our staff made a kind and helpful impression. We truly appreciate your recommendation and hope to assist you again soon!
Best regards,
LuggageHero Team
Useful service
Very convenient service when there is no luggage storage facility at the airport.
15 November 2025
Unprompted review
Reply from LuggageHero
Hello Carlo,
Thank you so much for your kind words! We’re thrilled to hear that you found our service convenient, especially when no luggage storage was available at the airport.
We look forward to helping you with your luggage needs again in the future!
Best regards,
LuggageHero Team
Game changing
In North America, where there aren't train stations everywhere with lockers, the ability to find a place to put your stuff somewhere safe and secure is a game changer. As a tourist, on a travel day, it can change the entire trajectory of your day, where you can go, what you can see. Without a place to store your gear, you can be limited. So, this is a great thing!
2 November 2025
Unprompted review
Reply from LuggageHero
Hello David,
Thank you so much for your wonderful review! We’re thrilled to hear that LuggageHero made such a positive difference during your travels. Providing a safe and convenient place for your belongings is exactly what we aim for, and we’re glad it helped you make the most of your day as a tourist.
We look forward to supporting your adventures again in the future!
Best regards,
LuggageHero Team
Incredibly easy!!
So easy and the staff was super friendly and helpful!
30 October 2025
Unprompted review
Reply from LuggageHero
Hi Kristina,
Thank you so much for the wonderful review!
We’re delighted to hear that you found the service incredibly easy and that the staff was friendly and helpful. Making your travel experience smoother is exactly what we aim for!
We appreciate you choosing LuggageHero and hope to assist you again on your future trips.
Best regards,
LuggageHero Team
Price mismatch at location and multiple marketing mails with not unsubscribe
Price mismatch at location. Then after the booking they bombard you with retention email and questionnaires, I counted them, 8 emails not regarding by booking directly (confirmation, drop of and retrieval of bags). No unsubscribe button in the emails, Also, I got an email just now thanking me for a review i did not write!
26 October 2025
Unprompted review
Reply from LuggageHero
Hi Erik,
Thank you for your feedback, and I’m really sorry for the frustration you experienced. The price shown during booking should always match what’s charged at the location, and we’d be happy to review your booking to correct any discrepancies.
I also apologize for the unexpected emails and the missing unsubscribe option — this shouldn’t happen, and we’re looking into it right away. You can reach us directly at contact@luggagehero.com. We are here to help and ensure your satisfaction.
We take your feedback seriously and are committed to improving our services to prevent such incidents from occurring again.
Thank you for bringing these issues to our attention.
Best regards,
LuggageHero Team
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