Lulu Reviews 

6,478
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 841 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the book prints, noting that paper, binding, and true inks are top tier. Many people find the platform easy to use, showing a smooth process for uploading manuscripts and designing covers quickly. However, some customers also noted occasional difficulties with book templates and cover sizing constraints. Reviewers mentioned that setting up custom covers can sometimes be tricky or require better alignment tools to avoid formatting errors around the edges. A few users expressed a desire for more pre-formatted options and clearer guidance when preparing book layouts.

What people talk about most

Product

Consumers find product satisfaction, praising top-tier print and binding quality along with secure packaging... See more

Quality

Reviewers highlight positive aspects of quality, noting that the paper, print, and binding are of publisher... See more

User experience

Customers consistently note positive experiences with user experience, highlighting seamless book publishing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had Lulu print some stories I wrote for my children. Paper, pribt and binding quality is book-shop / publisher level. Rates are good and shipping fast and efficient. The marketing mails are a bit ted... See more

Company replied

Rated 5 out of 5 stars

The quality of the prints is always top tier, and I've been using Lulu since 2018. They get your books shipped out in an orderly fashion as well. I'd highly recommend them, and although I'm only able... See more

Company replied

Rated 5 out of 5 stars

Easy to prepare and get the book. Suggestions: 1. More pre-formated covers to choose from, 2. Easier to get from private to public (I couldn't find how to do it, 3. When revising a project, show prev... See more

Company replied

Rated 5 out of 5 stars

I've been publishing and printing my books with Lulu since 2019. The book upload process is smooth and easy, and customer support has always been very helpful and on the ball. My newest batch of books... See more

Company replied


Company details

  1. Book Publisher
  2. also in
  3. Digital printing service
  4. E-commerce service

About Lulu

Written by the company

Lulu is a global publishing technology company focused on digital book printing and fulfillment logistics.

Lulu’s all-in-one platform provides the infrastructure for creators, businesses, and publishers to create and sell print-on-demand books worldwide through direct ecommerce integrations, API-driven automation, on-demand production, and global fulfillment.

Lulu’s platform enables automated, scalable book production and fulfillment without inventory risk, offset minimums, warehousing, or manual logistics. The result is faster time to market, reduced waste, expanded margins, and ownership of the customer journey.

Lulu is built for individual creators monetizing ideas, businesses scaling direct-to-consumer book sales, and enterprises powering complex publishing operations. We support every step of the lifecycle:

  • Create and upload book files with flexible tools
  • Automate secure publishing workflows through API integrations
  • Print premium, on-demand books with intelligent global routing
  • Deliver direct to customers in 200+ countries and territories
  • Access to data and analytics for forecasting and sales visibility

As a certified B Corporation, Lulu is committed to sustainable practices, ethical business standards, and community empowerment.

Lulu prints books, but more importantly, Lulu powers the infrastructure behind modern print-on-demand publishing.

Lulu’s team is committed to the success of our creators and businesses every step of the way, which is why we offer comprehensiveguides and resources and have a fantastic support team.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

6k reviews

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4.4

All reviews

(6,478)

892 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Growing pains…

The process was a little more confusing than I thought it would be. Once published I found mistakes after I ordered some copies. I guess I didn’t understand enough about formatting.

18 August 2026
Lulu logo

Reply from Lulu

Hello Curt

Thank you for sharing your experience. We understand that the publishing and formatting process can feel a little overwhelming, especially when you notice something after placing an order. We appreciate your feedback and hope your next project feels much smoother. Wishing you the best with your book!

Michael
Lulu

Rated 5 out of 5 stars

I have been working with Lulu as a self…

I have been working with Lulu as a self publisher since 2013 and I confirm the company delivers what it promises. The support team is always available to help all the way through with any issues you might face. Their free services are plenty to let you create an awesome project that will thrive, so, you can only imagine where the paid service might get your project to - skyrocket-.

23 May 2026
Rated 5 out of 5 stars

I love the templates for producing the…

I love the templates for producing the book and the cover. About 15 minutes to upload everything and send it off to print!
Top service and I recommend it to others.

14 August 2026
Lulu logo

Reply from Lulu

Hello Earle,

Thank you very much for your kind words and for taking the time to share your experience with Lulu on Trustpilot. We are delighted to hear that you found our book and cover templates easy to use and that you were able to get everything uploaded and sent to print so quickly.

We truly appreciate your recommendation and are glad to know that you have had such a positive experience with our service. We wish you continued success with your book and any future projects!

Best regards,
Michael
Lulu

Rated 5 out of 5 stars

To whom this may concern I am a Proud…

To whom this may concern I am a Proud Author, that just recently published two books with lulu.com looking forward to one of the most best selling books off of lulu So far this website has credit and sent me a few of my books and I like the way you look and everything so Lulu waiting on you to if you can help share some of my books with others thank you and you did an awesome job. Dorothy Price 🙏👏

12 August 2026
Lulu logo

Reply from Lulu

Hello Dorothy,

Thank you so much for taking the time to share your experience with Lulu! It is wonderful to hear how proud you are of your two newly published books, and we are glad to know that you have been happy with the books you have received. Congratulations on becoming a published author!

We are excited to see where your books take you, and we wish you the very best as you continue sharing your work with readers. While we are not able to directly promote individual books, we truly appreciate your choosing Lulu to bring your projects into print. Thank you again for your kind words and for being part of the Lulu author community, Dorothy!

Kind regards,
Michael
Lulu

Rated 5 out of 5 stars

Low risk and cheap publishing

By far the easiest and lowest risk way to publish a book. For anyone wanting to become a published author but doesn't want the hassle and cost that comes with going with a big company then I would highly suggest publishing through Lulu

30 June 2026
Rated 5 out of 5 stars

Simple, Fast, and Super Easy!

Lulu made it so easy to print and publish my books! Not only was the entire process communicated well, but my book was delivered three days before they said it would be, making it a really happy surprise for me

8 August 2026
Lulu logo

Reply from Lulu

Hello Brynn

Thank you so much for sharing! We are thrilled to hear that the publishing and printing process was easy and well communicated. And getting your book three days early is definitely a nice surprise! We are so happy we could be part of the experience and wish you continued success with your books.

Michael
Lulu

Rated 5 out of 5 stars

Really like the range of book sizes at…

Really like the range of book sizes at an affordable price for an indie author and illustrator like me. Easy to order and the books always arrive in secure recyclable packaging. Inks are true and the paper is just what my graphic novel needed.

14 June 2026
Lulu logo

Reply from Lulu

Hello

Thank you so much for sharing this! We are really glad to hear that you are happy with the book sizes, print quality, and packaging. It is especially great to know that the paper and color came through the way you wanted for your graphic novel. We really appreciate you choosing Lulu for your work!

Michael
Lului

Rated 5 out of 5 stars

Exceptional Results!

I just published my second book using LuLu's exceptional services. The process was easy, and they offer links to editing and technical assistance you can get if you need them. Book layout and cover we're exactly as I'd envisioned. Working on my third project now, and I'll be back!

3 August 2026
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Reply from Lulu

Hello Michael,

Thank you so much for sharing your experience! We are thrilled to hear that your second book turned out exactly as you envisioned and that you found the publishing process easy to navigate. It is wonderful to hear you are already working on your third project. We look forward to being part of your continued publishing journey!

Michael
Lulu

Rated 5 out of 5 stars

Above and Beyond

You always make things so much easier than Amazon does!!!! You go above and beyond!! I am interested in putting my books and journals in your bookstore to sell them on your website!!!

8 August 2026
Lulu logo

Reply from Lulu

Hello Susan,

Thank you so much for the wonderful feedback! We are thrilled to hear that Lulu has made your publishing experience easier. We truly appreciate your kind words and are excited that you are interested in offering your books and journals through the Lulu Bookstore. We wish you continued success with your publishing journey!

Michael
Lulu

Rated 5 out of 5 stars

Selected and Collected

I have used Lulu to produce several revisions of two books, and the experience has been very good. The publishing process allows an author to upload, revise, proof, and refine a book until the printed result is right. The online preview tools are useful, and the finished books have matched my expectations very closely. Print quality, binding, and especially the glossy cover reproduction have been excellent. Lulu has made it practical for an independent author to turn a Word manuscript into a professional-looking physical book without having to order hundreds of copies. I particularly appreciate being able to order individual proofs while continuing to improve the work.

8 August 2026
Lulu logo

Reply from Lulu

Hello Sg Cassiere

Thank you for the kind words! It is great to hear that Lulu has worked well for you across multiple revisions of your books. We love hearing that the ability to order individual proofs and make improvements along the way has been useful to you.

We are also glad the finished books turned out the way you hoped, especially the glossy covers! Thanks again for choosing Lulu and for sharing your experience.

Michael
Lulu

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