Shaw Sofa — 3 stars We love the look of this sofa — the design and style are exactly what drew us to it, and it looks beautiful in our space. However, we’ve been disappointed in the quality so... See more
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Review summary
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The kitchen light arrived on time. I love the look and it fits beautifully for the space however, the bulbs were dim for our kitchen so we had to purchase a brighter bulb. The bar that holds the shad... See more
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I love, love love the quality and style of both trays and have been eyeing them for a while. The only thing I would comment on is the packing for shipping. The handles on the rectangle tray weren't su... See more
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The color was not very accurate to the website photographs and I realize I should have ordered the swatch but, I incorrectly thought it would be closer to the images and less orange than how it reads... See more
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Company details
About Lulu and Georgia
Written by the company
We design and curate the best in interiors to inspire your home. Shop our carefully curated selection of rugs, furniture, and décor.
Contact info
5410 Wilshire Blvd, 90036, Los Angeles, United States
- support@luluandgeorgia.com
- www.luluandgeorgia.com
3.5
Average
6k reviews
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Excellent First Experience with Lulu and Georgia
This was my first purchase from Lulu & Georgia and my experience was excellent from start to finish. From the kind attentiveness of customer service, to the ease of ordering, the speed of delivery, the secure packaging of my order and last of all the quality of my purchase. I love my Charnes table and am getting ready to place another order!
28 July 2026
Reply from Lulu and Georgia
Janet,
We are so happy to hear that your first experience with us was excellent from start to finish! We're thrilled you love your Charnes table and look forward to your next order.
Lulu and Georgia
Disappointed
We got this review before our furniture arrived. The bed arrived last week, but unfortunately when the guys started to put it together, they realized there was a piece missing. They had to take apart what had been done and take the whole bed with them. We’re told it would be a couple of days to bring it back. It’s been 4 days and we’ve heard nothing. They didn’t leave a name or number. So we wait until there is communication on Lulu and Georgia’s end. Frustrated and inconvenient.
11 July 2026
Reply from Lulu and Georgia
Hi Dale,
Thank you for your feedback. We sincerely apologize for the inconvenience with your bed. Our Customer support team is currently investigating this matter with the shipper, and will follow up with a resolution shortly via your email thread. We appreciate your patience as we work towards a resolution.
Lulu and Georgia
Beautiful desk. I love it!
I couldn’t be happier with the desk I ordered. The wood is beautiful and it fits perfectly un my space. Delivery was flawless.
22 July 2026
Reply from Lulu and Georgia
Judith,
We're so happy to hear that you love your new desk and that it fits perfectly in your space! We're also glad the delivery was flawless. Thank you for your wonderful feedback.
Lulu and Georgia
Loving ruffles! The quality is exceptional for the …
The quality is exceptional for the McPherson platform bed I purchased, The ruffled edges are constructed so you can easily shape the fabric and the ruffle stays intact. I absolutely love it!
13 July 2026
Reply from Lulu and Georgia
Diane,
We are so happy to hear that you love the exceptional quality of your new McPherson platform bed! We are especially pleased that the ruffled edges are constructed so well.
Lulu and Georgia
My vase had a minor defect and they…
My vase had a minor defect and they sent me a replacement! Great customer service and beautiful pieces
21 July 2026
Reply from Lulu and Georgia
CM,
We're so glad we could resolve the issue with your vase and that you appreciate our beautiful pieces! We value your kind words.
Lulu and Georgia
Your delivery people call and there’s…
Your delivery people call and there’s no one on the line. I can’t get my bed delivered! Horrible customer service
28 July 2026
Reply from Lulu and Georgia
Hi Jalene,
Thank you for your feedback! We sincerely apologize for the delivery delays you've experienced with our freight carrier. At the time of your purchase, the made-to-order bed you ordered had an 8-week production timeline. Our freight carrier has confirmed a delivery date scheduled for the week of 8/17. Please contact Metropolitan using the phone number provided in the tracking link sent to your email, if you have any questions about the delivery date or need to reschedule your White Glove service appointment. Thank you for your patience, and please let us know if you have any further questions. We are happy to help!
Lulu and Georgia
I am so impressed with this company
I am so impressed with this company. I needed a rug replaced, and their customer service was top-tier from start to finish. They listened, communicated perfectly, and responded promptly. It’s rare to find a business that shows this level of understanding nowadays. To top it off, the delivery guys were fantastic. They’ve earned a customer for life, and I’ll definitely be telling others to shop here!
28 July 2026
Reply from Lulu and Georgia
Marcy,
We are so happy to hear about your positive experience with us! It's wonderful to know that our customer service and delivery team exceeded your expectations when replacing your rug. We truly value your kind words and appreciate you becoming a lifelong customer. Thank you for sharing your feedback!
Lulu and Georgia
Quality
I love to peruse your online products…The quality and workmanship of the pillows that I bought are outstanding and look so nice in my fireplace room. I am very pleased with my purchase…Thank you Lulu and Georgia
21 July 2026
Reply from Lulu and Georgia
C.E.M,
We are so happy to hear how much you love your new pillows! It's wonderful to know that their quality and workmanship look so nice in your fireplace room. We truly appreciate your kind words.
Lulu and Georgia
Communication was great and the items…
Communication was great and the items that I received were just as they were pictured. I am in the middle of the renovation. I will post pics when they are installed!
21 July 2026
Reply from Lulu and Georgia
Kristine,
We are so happy to hear our communication met your expectations and that the items were just as pictured! We eagerly await seeing your renovation photos when the installation is complete.
Lulu and Georgia
Easy to unpack and looks great!
28 July 2026
Reply from Lulu and Georgia
Sheila,
We're so glad to hear that you found the unpacking process easy and that you love how it looks! Thank you for sharing your positive feedback.
Lulu and Georgia
Mistake. I’m giving 3 stars only because I…
I’m giving 3 stars only because I received the wrong wallpaper sample. I clearly ordered a blue/white print and received a brown-toned grass cloth. I do have an email in to customer service and hope they can correct the error.
28 July 2026
Reply from Lulu and Georgia
L. Verrier,
We appreciate you bringing this to our attention. We understand your frustration with receiving the incorrect wallpaper sample. We are actively looking into your email to customer service to correct this error for you.
Lulu and Georgia
Unique items
Unique items. Beautiful website. Items arrived quickly and safely packed for shipping.
28 July 2026
Reply from Lulu and Georgia
Anita,
We're so happy to hear you enjoyed our unique items and beautiful website! We appreciate your kind words about our fast and safe shipping.
Lulu and Georgia
Great quality
28 July 2026
Reply from Lulu and Georgia
Hi Vanessa,
Thank you for sharing your positive feedback!
Lulu and Georgia
Reply from Lulu and Georgia
Hi there,
Thank you for sharing your positive feedback!
Lulu and Georgia
I ordered four custom hand towels for…
I ordered four custom hand towels for the restrooms in my business. I ordered from you because I felt like the quality and design would be on point. Towels arrived, and all of them were cut crooked. So they aren’t squares they are misshapen. They don’t fold or hang straight. The binding on the edges is already coming undone. After one wash loops in the cotton were also coming out. And customer service, slow to respond, offered me a $28 credit for it. Which is honestly a slap in the face considering how much I spent on four custom hand towels. I am still waiting several days later on a reply. This is not what I expected from my purchase with you.
20 July 2026
Reply from Lulu and Georgia
Hi there,
We're sorry to hear about this. We can see that one of our Customer Experience Specialists is actively working on your case and will provide you with an update as soon as more information becomes available.
We appreciate your patience in the meantime!
Great looking chairs that arrived sooner than later!
The chairs I ordered were suppose to take 6-8 weeks to arrive but only took 4, so that was a great surprise! They delivery service was very good . The chairs seem well constructed and comfortable and look great!
20 July 2026
Reply from Lulu and Georgia
Nikki,
We are so pleased to hear that your chairs arrived sooner than expected and that you are happy with their construction, comfort, and appearance! We truly appreciate your positive feedback on the delivery service as well.
Lulu and Georgia
Always happy with products from Lulu…
Always happy with products from Lulu and Georgia. My clients love the 72” round dining table
21 July 2026
Reply from Lulu and Georgia
Karen,
We are so glad to hear you are always happy with our products and that your clients love the dining table! Thank you for sharing your positive experience.
Lulu and Georgia
Reply from Lulu and Georgia
Jill,
We're so happy to hear that you love the pillow cases and that they arrived so quickly! We truly appreciate your positive feedback.
Lulu and Georgia
Amazing products!
I love everything from Lulu and Georgia's catalogue. Everything feels so intentionally curated and unique. I purchased a couch and, while it really does take a while to make and be delivered, I think it's worth it. It's incredibly beautiful and comfortable and worth it. Delivery team was also amazing, going above and beyond!
16 July 2026
Reply from Lulu and Georgia
Megan,
We are so happy to hear you appreciate our curated selection and unique items. It's wonderful to know you found your new couch to be incredibly beautiful and comfortable, and that our delivery team provided amazing service. Thank you for your kind words!
Lulu and Georgia
Did not follow up.
17 July 2026
Reply from Lulu and Georgia
Daniela,
We sincerely regret that we did not follow up as expected. We will get a representative to further assist you shortly.
Lulu and Georgia
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