As always top quality products and service from Lumberjack. Super fast delivery, well packaged.It would be so easy to name other providers whose customer service is dire. Actions speak louder than wor... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Workshop Vac 1200w Great service quick delivery and this thing sucks like a Demon, did the obligatory face sucking test, who knew a grown man's head could nearly be sucked into a 4" hose. After the w... See more
Company replied
A very friendly and helpful customer service - yes, I'm talking about you, Sharna! When my bandsaw arrived damaged (I'm guessing it was dropped at some point during transit) Sharna clearly explained h... See more
Company replied
I recently had a minor problem with my compressor, I messaged Sharna at Lumberjack tools and as I live in driving distance I took it in the next Day. I introduced myself to Sharna and we had a word w... See more
Company replied
Company details
- #13 of 20 best companies in Woodworking Supply Shop
- #44 of 94 best companies in Tool shop
- #9 of 26 best companies in Tools Wholesaler
Written by the company
Great value woodworking power tools and hand tools to the trade and public, offering you a Friendly first class service.
Fast FREE Next Day Delivery!!
12 Months Guarantee!!
If I Change My Mind…. If you wish to return your item due to not being required or if you just simply change your mind…. you then have 30 Days in which to return the product, providing it is complete with all of the component parts included, unused it its original packaging with the original bill of sale.
You will have to arrange the return of the return of the goods yourself and we advise that this is sent on a tracked service.
We cannot accept any responsibility for damage caused by your carrier. ITEMS MUST be returned in original packaging. We are unable to accept return of a products which is not in it’s original, undamaged packaging. We will refund any amount due to you within 14 days from the day we received the item(s) back.
Contact info
Unit C Old Heath Road, WV1 2RP, Wolverhampton, United Kingdom
- 01902450470
- info@lumberjacktools.co.uk
- www.lumberjacktools.co.uk
4.7
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Understood next day delivery
Understood next day delivery
But took longer
Nothing saying when it would arrive
Went to work late afternoon and got call they were at my house
I had phoned that morning to ask when it was arriving but hey still no call back
Also every box was damaged
13 July 2026
Reply from Lumberjack Tools
Hi Pam
Thank you for your feedback
Firstly we would like to apologize if your call was not answered, we do aim to get to each query, however not always based at the phone lines.
I can see that you had placed the order for quite a few items, we are grateful that you chose us!
Due to the amount of items, and the weight of these items, they were sent out on a pallet delivery service, rather than the standard DPD next working day service.
Tracking should have been sent over to you, and if this wasn't received, we are deeply sorry and will be looking into this.
Our pallet delivery service is based on two day delivery, and we can see that this was delivered within that time frame.
If you have any queries about damaged boxes or items, please can you send these all across to our email address at sales@toolsave.co.uk and we can get this resolved as soon as possible without any further delay to you
Kind Regards
Lumberjack Tools
Lumberjack tools
Have used Lumberjack tools many times and still receive the same great service, well done all involved, also always a fast delivery, what more is there to like, many thanks, highly recommended.
13 July 2026
Reply from Lumberjack Tools
Thank you for the fantastic review! We're thrilled to hear you're happy with the service. Your recommendation means a lot, and we look forward to serving you again soon!
Kind Regards
Lumberjack Tools
I ordered a belt sander which was…
I ordered a belt sander which was delivered promptly, on taking it out of the box it fell apart, it had obviously been shipped in a broken condition. Spoke to customer services at Lumberjack, they were very helpful just needed a few pictures of the damage and sent me a replacement. The replacement works at it should but does seem to get extremely hot and gets difficult to hold with the heat being directed at your hands, so at the moment I'm not so sure that it will last long or set on fire. Watch this space.
8 June 2026
Reply from Lumberjack Tools
Hi Steve
Thanks for your feedback. Normally, in the instance of the machine getting too hot, this can mean one of a few things.
-There is too much pressure being applied on the material, creating more friction and burning. Try to not push the sander down, let the belt do the work, applying additional force will not do this.
-The sanding belt is worn and taking extra force to conduct any sanding effectively. Replace the belt if it is clogged with dust or resin or smooth
-Ensure that the dust collection is being used, and that the air vents are not being clogged
-If the belt wears quickly, you may need to adjust your belt tracking, again incorrect tracking can cause friction and burns and overheat the machine
-The machine is being used at a continuous rate for more demanding jobs, if this is the case, try to give the machine a rest to cool down.
If the machine is getting hot when it is not under any load or simply being switched on without application on material, please contact us directly at sales@toolsave.co.uk and we can get this resolved for you
Kind Regards
Lumberjack Tools
Reply from Lumberjack Tools
Thank you for the fantastic review! We're thrilled to hear you're happy with the service. Your recommendation means a lot, and we look forward to serving you again soon!
Kind Regards
Lumberjack Tools
Reply from Lumberjack Tools
Thank you for the fantastic review! We're thrilled to hear you're happy with the service. Your recommendation means a lot, and we look forward to serving you again soon!
Kind Regards
Lumberjack Tools
Excellent service
Excellent service, fast delivery, great tool, definitely recommend and buying from you again once I can afford the Drum Sander, great experience
8 July 2026
Reply from Lumberjack Tools
Thank you for the fantastic review! We're thrilled to hear you're happy with the service. Your recommendation means a lot, and we look forward to serving you again soon!
Kind Regards
Lumberjack Tools
Excellent service
8 July 2026
Reply from Lumberjack Tools
Thank you for the fantastic review! We're thrilled to hear you're happy with the service. Your recommendation means a lot, and we look forward to serving you again soon!
Kind Regards
Lumberjack Tools
I recently had a minor problem with my compressor.
I recently had a minor problem with my compressor, I messaged Sharna at Lumberjack tools and as I live in driving distance I took it in the next Day. I introduced myself to Sharna and we had a word with Chris the technician who agreed to repair while I waited.
Repaired in record time and back home. Sharna and Chris are both very pleasant people and a credit to Lumberjack Tools.
13 July 2026
Unprompted review
Reply from Lumberjack Tools
Hi Phil
It was nice to see you yesterday! Thanks for the great review and we appreciate your kind words
Any questions you know where to get in touch!
Kind Regards
Lumberjack Tools
Great service even from the delivery…
Great service even from the delivery company for once. Excellent bit of kit too
7 July 2026
Reply from Lumberjack Tools
Thank you for the fantastic review! We're thrilled to hear you're happy with the service. Your recommendation means a lot, and we look forward to serving you again soon!
Kind Regards
Lumberjack Tools
Guard was broken in transit sent email…
Guard was broken in transit sent email and photos within minutes a reply new part on way doesn't get any better than that
7 July 2026
Reply from Lumberjack Tools
Thank you for the fantastic review! We're thrilled to hear you're happy with the service. Your recommendation means a lot, and we look forward to serving you again soon!
Kind Regards
Lumberjack Tools
very well manufactured table with good…
very well manufactured table with good and easy instructions!
18 May 2026
Reply from Lumberjack Tools
Thank you for the fantastic review! We're thrilled to hear you're happy with the service. Your recommendation means a lot, and we look forward to serving you again soon!
Kind Regards
Lumberjack Tools
A cracking little bandsaw!
I am really pleased with this little bandsaw; I am a modelmaker so only needed the 8" benchtop model. It went together really well - 30 minutes to assemble and another 30 minutes to set up the blade tension and adjustment. I've never used a bandsaw before so was completely new to it, and I was very pleased that the first cuts I made (ripping and crosscutting) all came out dead square and really neatly finished! The rip fence, although it is only secured at one end, is dead solid - not a millimetre of flex once you've locked it. Also, the mitre fence slides easily in the slot and, used for 90 degree crosscuts, was absolutely spot on! I'm not easily impressed as there are a lot of rubbish tools about, but this little beauty is gorgeous! Thank you!
8 July 2026
Reply from Lumberjack Tools
Wow! Thank you for the fantastic review! We're thrilled to hear you're happy with the service. Your recommendation means a lot, and we look forward to serving you again soon!
Kind Regards
Lumberjack Tools
Quick delivery and looks like quality…
Quick delivery and looks like quality product. Looking forward to putting to use.
3 July 2026
Reply from Lumberjack Tools
Thank you for the fantastic review! We're thrilled to hear you're happy with the service. Your recommendation means a lot, and we look forward to serving you again soon!
Kind Regards
Lumberjack Tools
Reply from Lumberjack Tools
Thank you for the fantastic review! We're thrilled to hear you're happy with the service. Your recommendation means a lot, and we look forward to serving you again soon!
Kind Regards
Lumberjack Tools
Great product at a very sensible price
Great product at a very sensible price. Just as important was the excellent communication and quick response to any enquiry that I made.
2 July 2026
Reply from Lumberjack Tools
Thank you for the fantastic review! We're thrilled to hear you're happy with the service. Your recommendation means a lot, and we look forward to serving you again soon!
Kind Regards
Lumberjack Tools
Reply from Lumberjack Tools
Thank you for the fantastic review! We're thrilled to hear you're happy with the service. Your recommendation means a lot, and we look forward to serving you again soon!
Kind Regards
Lumberjack Tools
Reply from Lumberjack Tools
Thank you for the fantastic review! We're thrilled to hear you're happy with the service. Your recommendation means a lot, and we look forward to serving you again soon!
Kind Regards
Lumberjack Tools
Easy to use website and delivered on…
Easy to use website and delivered on time. No problems at all.
SDS drill is a beast and so far so good. Time will tell. Thanks!
29 June 2026
Reply from Lumberjack Tools
Thank you for the fantastic review! We're thrilled to hear you're happy with the service. Your recommendation means a lot, and we look forward to serving you again soon!
Kind Regards
Lumberjack Tools
Excellent company with great products
I bought a brad nailer from lumberjack tools direct and was so impressed that returned to buy a table saw. The ordering process is seamless and delivery excellent. The products are sturdy and fit for DIY purpose. Will return for other tools in the future.
22 June 2026
Reply from Lumberjack Tools
Thank you for the fantastic review! We're thrilled to hear you're happy with the service. Your recommendation means a lot, and we look forward to serving you again soon!
Kind Regards
Lumberjack Tools
Lumberjack Tools
I bought the lumberjack 10" planer thicknesser and the 12" Bandsaw BS305. Both are excellent machines, very sturdy and high quality tools. Sharna in customer care helped with a small issue very swiftly, many thanks to her for her excellent customer service. I would highly recommend them to both hobbyists and professionals alike and will certainly be making future purchases from them myself. 10/10
26 June 2026
Reply from Lumberjack Tools
Thank you for the fantastic review! We're thrilled to hear you're happy with the service. Your recommendation means a lot, and we look forward to serving you again soon!
Kind Regards
Lumberjack Tools
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.