LUNA PARK K.K. Reviews 130

I’ve received my Ikki and its in good conditions

What a service! It’s my second time ordering from Premium Luna Park and I’m impressed on how fast my package came. I really appreciate on how they take good care of their customers. Their collection of rare and newest Gundams is what made me order the second time around. PG Unicorn Banshee final battle version was in my list and luckily was on stock yay! Thank you everyone at Premium Luna Park! 🫶

Everything is fine, I received the order

All perfect! As expected. Alessandro

A super shop with very knowledgeable staff, super fast and professional customer service, this is already my second purchase from them and really no problems!

Reliable. Honest. Full of options. Will always be a repeat customer from plushies to action figures. Great site, even better sellers.

Smooth pick up. Picked up in person and the service was fast and easy.

I ordered sonic Movie 3 shadows inhibitor rings and they look amazing thank you for having it! ^^

Got saga and goku exclusive, great store 🤗

I’ve received the item in a good condition!

For someone who’s really picky about choosing online stores, I’d say this was an overall decent experience. Yes, their prices aren’t the best, but this is one of the few sites where you can still find long sold-out items in brand new condition.
Anyway, my package was supposed to arrive a week earlier, but it got delayed due to an issue at their warehouse (wrong invoice). That said, their customer service was incredibly fast and helpful, they handled the situation right away and kept me updated throughout the process. In the end, my package arrived safely. Everything was packaged very well, and the figure was in mint condition, even the shipping box was in great shape.

This place is legit.
Customer service is amazing.
Packaging is to perfection.
Product is legit !
Definitely will order from this place again. Also recommend this place to friends

Ordered 3 figures off them. I was in Tokyo at the time and only 2 figures were ready so we scheduled a pick up. Once the third one was ready they shipped it straight to my hotel which made the whole process super easy. Always fast, helpful responses to my msgs. Would definitely use again.

I have been a customer of Luna Park for a while and they provide consistently good service. They are quick to respond to questions and package their items carefully

So I had been looking for a Special Colour Edition of Armor Plus Ronin Warriors Sage Date and when I found it on this store (and for a good price) I thought it was too good to be true since I'm always careful with who I buy from internationally so I asked my discord if they bought from this place before and they said they did so I thought I'd give it a shot and after a while I got the thing I wanted new and unopened like the page promised.

Amazing site, great prices (imo) and a fair shipping price (i order from EU), everytime i asked them something they gave me lighting fast responses everytime i emailed them, the package arrived unscathed, the box inside was undamaged and the stuff inside was even more protected, the only thing is that it took a LOOONG time due to it being a holiday order but thats reasonable.

Other than that this store is great:
10/10 customer service
10/10 prices
10/10 limited edition items

Bought from Luna park a few times, first time picking up in Tokyo from them. Staff was friendly and prepared the item quick! Thanks again!

Excellent shipping, excellent staff, and excellent products.

Been a long time customer of Luna Park Store. They have good stocks of rare figures and reasonable prices! Love securing orders from them and getting it faster to be shipped.Highly recommened! Also their customer support is really helpful.

Placed orders at two separate times, first was fine, took over a month to ship and days to get a response. The excuse was “theres a holiday in japan” okay. It arrived after two months from ordering.
My second order was on their sister site for specific types of figures, ordered an item that didn’t ship for ages again (two weeks) so I contacted them. Got the same excuse of this supposed “holiday” in japan, convenient. I was told it would ship the following week, and after another week it still didn’t ship. Asked again and “it would ship the following week” and once again it didn’t. At this point it had been over a month since I ordered. I asked once again and they said they would check with the warehouse, another week of waiting with no update and i again messaged for any sort of response and was told the item was “damaged” and they’d refund me. At this point the item was sold out at other stores because it had been so long, so I asked how bad the damage was. It took a few days to be told warehouse would send photos. Another two weeks and I still hadn’t gotten any update, so i message *again* and was told they would get me photos *again*. At this point i was giving up any hope as they were clearly stringing me on for an item they didn’t have. After a further week and a half this time, and not being given any photos of this supposed damage i was told they would buy a replacement and i would be refunded, and when the replacement arrives i can reorder. Okay I accept that. A week and no refund is given so i ask and am told to wait longer. A few days pass and still no refund, they tell me they will urge finance, I accept this and wait another week and have no refund! I once again ask why i have no refund, and why my bank says it hasn’t even been initiated. I am told it will be with me within the next week and an hour later i get the notification that it has finally been initiated and will be with me soon.
After getting the refund i ask when the item will arrive, i am told i will be updated and that update still hasn’t come. I ordered this in October 2025. And i’m not a fake customer my order number is for the first is 4605 and the second is L1013. They will make you go through hoops to finally tell you they never had the item in the first place and go through more hoops for a refund. I wouldn’t bother using them.
Edit to add: they never even removed the item from their website.