LUNA PARK K.K. Reviews 

Great store with great items. I recommend

I have been using Luna Park since 2017. Jimmy and the crew offer amazing customer service and super fast shipping to the UK. I do not use any other store for international purchases.
They’ve given me great prices on some very hard items to find.

These guys continue to impress. I do not agree with any of the 1 star reviews. This past year, I have ordered over 20 figures from them. If the poor service insinuated by 1 star reviews was true, based on average - I would have had poor service. I have not had one single bad experience.

They have, on multiple occasions, helped me source rare figures that I simply cannot find in the UK. Most recently was the Hollow Knight Hornet Nendoroid.

Ignore the 1 star reviews. Make sure to message the stuff through their easy to find instant messager. Their communication is excellent. Their staff are lovely and their English is superb. If you need a figure, this is where to go.

Excellent products, great prices and excellent service

Very good service. New products. I was very satisfied.

Kudos to the whole team for being so accommodating with my request. Wasn’t able to receive my figure when I went to Japan for the holidays due to logistics concerns, and they kindly shipped it to my home country, instead. Everything went really smoothly, and I received my figure in great condition. They were also really quick in responding to emails. ♥️ will be buying more soon!

Picked up my item while on holiday in Tokyo. Very happy with my new chogokin gundam figure. It is new and unopened for a reasonable price.

Beware of this company! They take full payment upfront as a deposit, but when the item finally becomes available, they claim it’s sold out. It can take months to get your money back, and the entire process is extremely frustrating.

I received my VF-1J. Customer service is good. They replied my messages quickly. Happy to shop with them again.

Very good store for hard to find anime and other collectables. I have made about a dozen orders with them. Sometimes it takes a few extra weeks for them to ship items than other stores, but they have always been reliable.

I would also recommend using their app for the chat feature.

Very good Japanese store.
Lots of choice, prices are ok.
Good communication.
I received my purchase enough quickly to France.
The packaging was with good protections.
Satisfied, i will purchase again in this shop when i will need.
Thanks

Excellent store with really great customer support! They have hard to find figures, which can be a little pricey, but do recommend this store for their selection and customer experience.

After I gave them 1 star , they contacted me again after weeks with no answers, only to give more excuses to persuade me to change the rate I gave them, but I didn’t get any refund or concrete solution. I will never buy again from this company and I recommend you to keep as far as possible from them. Don’t buy to Luna Park K.K.( they also have the name Premium Luna Park, two different accounts )….

I’ve purchased 2 items from Luna Park. Both times they arrived well packaged and were in brand new condition, as advertised. Customer service is responsive and pleasant to work with. I would highly recommend this site for buying hard to find Japanese action figures.

The worst service , they didn’t shipped by the courier I asked for , the figure was already overpriced and I had to pay way more because of THEIR “mistake”, higher shipping price , higher handling service , higher extra services , and double taxes . It is by far the worst experience I had buying figures.

I've been using Luna Park to buy Metal Build Gundam products for a long time. Any issues I've had they are quick to correct and have kept me updated on any issues that may occur with the product. They've also been useful in finding products I've been interested in outside of the Metal Builds. I'll often look to them first when buying a product from Japan. Also long as the store is available I plan to continue to purchase from them.

I m a customer with Luna Park since 04 Sept 2023 and I have already spent more than 500,000 yen since then. I am really appreciated with their services as they always with a prompt reply if needed. I m a huge fan of Saint Seiya figures and Luna Park provides pristine product range.
Absolutely great experience with them! Thx for that!

Seller was very responsible when I ask about my delivery. My product came very well packed. This is a trustworthy seller for your toys. I will buy from them again. Thanks.

Luna Park, you are awesome. Great selection, great availability, great service, and very reliable. I have bought many many items and will keep buying from you! Keep it up!

This is my preferred store for buying Japanese Collectables. Highly reliable with the delivery times and packaging quality. The customer service is great and very responsive if you have any questions on any product and delivery dates. I highly recommend this site also for the variety of collectables and reasonable pricing