Simplified, slick claims experience, with a knowledgeable, compassionate associate taking our call. He arranged everything for us and relayed the process from end to end. Everything he promised... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
LV are fantastic. Quick and efficient handling of claims, good communication and I don’t have to fill out any paperwork, all done by the vet and then LV advising me directly about the monies paid o... See more
Company replied
Everything is done for you, no going back and forth, no laborious, forced telephone conversation, trying to push other things onto you. Simple, hassle-free and importantly, peace of mind that the jobs... See more
Company replied
No going round the issues, each question direct and to the point. This makes filling out forms easier, once paid documents directly to you. Rang up following day to check I was talking to a human, a... See more
Company replied
Company details
- #146 of 225 best companies in Insurance agency
Written by the company
LV= General Insurance, part of the Allianz Group, help over 4.5 million customers to look after the things they love such as cars, homes and pets. LV= Life and Pensions help support over a million customers and members to protect futures, families and finances through products such as life insurance and retirement solutions. 💚
Contact info
County Gates, BH1 2NF, Bournemouth, United Kingdom
- lvgicares@lv.co.uk
- www.lv.com
4.5
Excellent
85k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from LV=
That's great feedback Frank, we're pleased we could help!
Reply from LV=
Thanks for renewing your policy with us! :)
Reply from LV=
Thanks for getting in touch, we're glad it went smoothly!
Only just joined so didn't know much…
Only just joined so didn't know much about the company but made it easy for me to get a quote and looking forward see how we get on. Got the cover we needed and and hoping we do not have to get in touch till next year to renew
19 May 2026
Reply from LV=
Thanks for leaving us a review Colin, thanks for insuring with us, glad it went smoothly for you :) Many thanks, David.
Good service very straightforward when…
Good service very straightforward when applying for car insurance.
19 May 2026
Reply from LV=
That's great feedback Kennard, we're glad it went smoothly! Many thanks, David.
Reply from LV=
Thanks for your feedback, it's good to hear we were competitive for you. Many thanks, David.
Reply from LV=
That's great! Thanks for your comment Christopher, it's good to hear we were competitive for you. Many thanks, David.
150% renewal price after no claims
After being a loyal LV customer for many years, with only one claim six years ago, I was shocked to receive a renewal quote showing a 150% increase in my home insurance premium. I contacted LV for an explanation, but they insisted the increase was justified, despite no changes to my circumstances or risk.
This kind of pricing is extremely concerning. If customers allow their policies to auto‑renew without checking, they could end up paying vastly inflated premiums without realising. Based on my experience, I would strongly advise others to review their renewals carefully — or avoid LV altogether.
26 May 2026
Unprompted review
Reply from LV=
Hi, we're sorry you're unhappy with your renewal price. UK insurers are seeing a lot more claims due to an increase in the frequency and severity of weather events. This is one of many reasons premiums are increasing. We’re doing everything we can to keep costs as low as possible for our customers. We go into more detail here: https://www.lv.com/gi/home-renew Many thanks, David.
Reply from LV=
That's great feedback, we're happy to hear that went well for you :) Many thanks, David.
Thank you to the team!
Thank you to the team for stepping up and sorting things out so quickly when it mattered most.
26 May 2026
Unprompted review
Reply from LV=
Hi Jordan, we're sorry things haven't gone smoothly for you. If you would like to contact us so we can investigate, please email LVGICares@lv.co.uk and we'll look into it. ^Phil
Very easy to use and set up.
Very easy to use and set up breakdown service at great price.
15 May 2026
Reply from LV=
It's great to read your feedback Andy, it's good to hear we were competitive for you. ^Phil
Fast and in perfectly understandable…
Fast and in perfectly understandable English. Both online and over the phone
19 May 2026
Reply from LV=
Thanks for taking the time to feed this back Jon, we want to do all we can to help our customers. ^Phil
Easy to use website and quote quick to…
Easy to use website and quote quick to arrive. Easy to amend details if necessary
25 May 2026
Reply from LV=
It's great to read your feedback, glad to hear you found our website easy to use. ^Phil
Much cheaper than other multi-car…
Much cheaper than other multi-car policies. Not had to claim but I hope it would be an easy process if it did arise.
19 May 2026
Reply from LV=
Thanks for leaving us a review Catherine, it's good to hear we were competitive for you. ^Phil
Everything in your system was very …
Everything in your system was very easy to follow thanks for all the help .
Cheers
19 May 2026
Reply from LV=
Thanks for your feedback Des, we're pleased we could help! ^Phil
It’s great ,easy to assess and provide…
It’s great ,easy to assess and provide proper information
19 May 2026
Reply from LV=
Thanks for leaving us a review Gurwinder, we want to do all we can to help our customers. ^Phil
The person I spoke to was lovely and…
The person I spoke to was lovely and helpful. Have been with LV for 10 years now and all has been great.
26 May 2026
Reply from LV=
It's great to read your feedback Karen, glad to hear our team members are great! ^Phil
Reply from LV=
Thanks for taking the time to feed this back Annah, glad it went smoothly for you :) ^Phil
Straightforward to get a quote and sign…
Straightforward to get a quote and sign up, pricing very competitive. LV have a good reputation and i am happy to be their customer
26 May 2026
Reply from LV=
It's always nice to hear lovely feedback like this Dan, your comments made us smile. ^Nic
Reply from LV=
That's great! Thanks for your comment , it's always nice to hear! ^Nic
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