If auto-renewal is disabled and the package expires, there is no way to buy a new package. There should be a USSD code so we can purchase a package without internet access.
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
The confirmation does not contain information about the start date and, most importantly, the end date of your service.
Company replied
Unlimited in austria now no more,And please more option for more gb for eu.
Company replied
I don't like that if you cannot auto renew it won't try again next day after it expired. I have to go load money manually and lose the past deal I had. Very annoying. Besides that I don't see how it's... See more
Company replied
Company details
Written by the company
Lycamobile bietet GRATIS SIM Karten mit günstigen, internationalen Tarifen. Jetzt unsere Prepaid Angebote mit kostenlosen Anrufen prüfen und gleich GRATIS SIM bestellen!
Contact info
1080, Vienna, United Kingdom
- www.lycamobile.at
2.5
Poor
354 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great customer service
the agent GeneCarlo (ID: 30190) was of great help and guided me through my issue with my roaming in Bulgaria, quickly and efficiently.
12 January 2023
Unprompted review
Reply from Lyca Mobile AT
Dear Johan,
We are excited to know you were impressed by the service provided by our customer service. We want to thank you for spending your time to share your experience. We will ensure that your feedback reaches GeneCarlo.
Kind regards,
Bhuvana
Lycamobile Team
Request for PUK2
I got the needed information very quick and straightforward. Thank you.
5 August 2022
Unprompted review
Reply from Lyca Mobile AT
Dear Phillip,
We are glad to receive your kind words to our agent and, as always, we will provide you with the best service with lycamobile to reach your comfortable level and we will convey your appreciation to Reginald.
Kind regards,
Bhuvana
Lycamobile team
Best support!
MS. MARITES 38243
Ms. Marites is a great and very helpful person. I had some issue with the bundle activation but she made everything right in under 5 minutes. Thank you!
23 June 2022
Unprompted review
Reply from Lyca Mobile AT
Dear Customer,
Thanks for taking the time to share your opinion on Lycamobile Service. We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation.
Regards,
Albert
Lycamobile team
Dear MS.MARITES 38243
Dear MS.MARITES 38243
Thank you so much for the help. I really appreciate your work. You are the best.
Best regards
20 June 2022
Unprompted review
Reply from Lyca Mobile AT
Dear Chukwuemeka,
We are glad to receive your kind words to our lycamobile customer service representative and we will ensure that, as always, we provide you with the best possible service and convey your appreciation to MARITES.
Kind regards,
Bhuvana
Lycamobile team
Great customer service (38721)
Great customer service. 38721 was able to help me very quickly and efficiently and I managed to solve my internet hot spot issue in less than a minute. Great indeed! Thanks a lot
27 May 2022
Unprompted review
Reply from Lyca Mobile AT
Dear Matteo,
We are excited to know you was impressed by the service provided by our customer service. We want to thank you for spending your time to share your experience. We will ensure that your feedback reaches Reginald.
Regards,
Albert
Lycamobile team
They are a joke when it comes to Customer Service
My phone internet hasn't been working for the past 9 days since I left Austria despite having the EU Plus bundle and all I've heard is that it's with the technical team and will be fixed within 24 hours (it's now been 216 hours). No customer service agent has made any effort to actually fix this issue and I've received no updates and each time I contact someone about it they are just as useless as the last person and just give me the same story, I've already one data package expire and no doubt my other will as well without compensation for their failures.
If it was possible to give 0 stars I would because this is beyond a joke now. I've explained that I'm traveling to and around Portugal and need my internet for navigation and booking accommodation yet still no urgency to resolve the issue so I'm still stuck trying to find cafes with internet to do the basic thing... never mind the fact that I probably can't contact emergency services if the is an accident.
Update: I've just waited another hour speaking with one of their agents and still no progress. Just been told to wait another 24 hours after waiting over 300 hours already. If anyone can suggest legal counsel to help deal with negligent phone companies please feel free to contact me.
10 May 2022
Unprompted review
Reply from Lyca Mobile AT
Dear Zade,
Thank you for taking the time to leave us your feedback. We feel sad to hear that you did not have the experience we would expect. Our customers typically receive exceptional customer service and we feel that this is not the same in your case.
The Company always strives to provide a professional service to its customers, and we note that on this occasion the service you received did not meet our usual standards.
We understand that you face data issue on roaming, and apologies for the inconvenience. Help us with an alternate contact number to call and assist further. Please reply us to our email ID: trustpilotreview@lycamobile.com
Regards,
Albert
Lycamobile team
Reply from Lyca Mobile AT
Dear Kristina,
We are glad to receive your kind words to our agent and, as always, we will provide you with the best service with lycamobile to reach your comfortable level and we will convey your appreciation to MS. MARITES.
Kind regards,
Bhuvana
Lycamobile team
MS Marites 38243
MS Marites 38243
Super friendly and glad she was my assistant.
14 April 2022
Unprompted review
Reply from Lyca Mobile AT
Dear Hamze,
Thank you for your appreciation for our agent Marites and It is our desire to keep you satisfied with our services and products. You are our inspiration in doing our very best. Thank you and remember; we value you!
Kind regards,
Bhuvana
Lycamobile team
MS Marites
MS. MARITES 38243
Super friendly and helpful staff. Excellent service. Lyca should be proud to have this staff in team.we are still waiting for further support but we are happy with the support given today to us.
2 April 2022
Unprompted review
Reply from Lyca Mobile AT
Dear Sreenu,
Thank you so much for your positive feedback and for taking the time to post this review. We endeavour to maintain a high quality of service for our customers, and we are glad that you appreciated the service provided. We will ensure that your kind words reach MS. MARITES.
Regards,
Albert
Lycamobile team
Quick and accurate answers.
MS. MARITES 38243
Quick and accurate answers. Very friendly and helpful staff.
1 April 2022
Unprompted review
Reply from Lyca Mobile AT
Dear Customer,
Thank you for your valuable feedback about Lycamobile. We will look forward to serving our customers well. We will ensure that your kind words reach MS. MARITES.
Regards,
Albert
Lycamobile team
Lovely customer service
MS. MARITES 38243
Really satisfied with the customer service. Fast and Helpful.
31 March 2022
Unprompted review
Reply from Lyca Mobile AT
Dear Yasen,
We are excited to know you was impressed by the service provided by our customer service. We want to thank you for spending your time to share your experience. We will ensure that your feedback reaches MS. MARITES.
Regards,
Albert
Lycamobile team
The problem related to double data pack…
The problem related to double data pack by mistake was resolved satisfactorily. The issue was handled by Abderrahim Khadra.
17 March 2022
Unprompted review
Reply from Lyca Mobile AT
Dear Customer,
Thank you so much for your positive feedback and for taking the time to post this review. We endeavour to maintain a high quality of service for our customers, and we are glad that you appreciated the service provided. We will ensure that your kind words reach Abderrahim Khadra.
Regards,
Albert
Lycamobile team
Great and fast communication
Great and fast communication with MS. MARITES 38243. Thank you for the help with bundle activation!
9 March 2022
Unprompted review
Reply from Lyca Mobile AT
Dear Roman,
We are glad to receive your kind words to our agent and, as always, we will provide you with the best service with lycamobile to reach your comfortable level and we will convey your appreciation to MARITES.
Kind regards,
Bhuvana
Lycamobile team
Excellent communication with Rea ID
Excellent communication with Rea ID: REA 38485
7 March 2022
Unprompted review
Reply from Lyca Mobile AT
Dear Mukhammed,
Thank you for your valuable feedback about Lycamobile. We will ensure that your kind words reach Rea. Thank you for your support.
Regards,
Albert
Lycamobile team
Excellent customer support by…
Excellent customer support by Abderrahim Khadra, very precise and transparent email communication.
4 February 2022
Unprompted review
Reply from Lyca Mobile AT
Dear Balaji,
Thank you for your valuable feedback about Lycamobile. We will look forward to serving our customers well. We will ensure that your kind words reach Abderrahim Khadra.
Regards,
Albert
Lycamobile team
I am very pleased that the problem has…
I am very pleased that the problem has been resolved. Mr. Abderrahim Khadra was very kind and treated my problem seriously and in this way I thank him for his professionalism.
27 January 2022
Unprompted review
Reply from Lyca Mobile AT
Dear Malaimare Cristian,
Thank you for your appreciation for our agent Abderrahim Khadra and It is our desire to keep you satisfied with our services and products. You are our inspiration in doing our very best. Thank you and remember; we value you!
Kind regards,
Bhuvana
Lycamobile team
This Person REA 38485 Doing Great…
This Person REA 38485 Doing Great Job.Thank you so much Rea and Lycamobile.
28 October 2021
Unprompted review
Reply from Lyca Mobile AT
Dear Adarsh,
Thank you for your valuable feedback about Lycamobile. We will ensure that your kind words reach Rea. Thank you for your support.
Regards,
Albert
Lycamobile team
I would say that REA 38485 is perfect…
I would say that REA 38485 is perfect :) she helped me a lot with my request. Thnak her.
23 October 2021
Unprompted review
Reply from Lyca Mobile AT
Dear Mahdi,
We want to thank you for spending your time to share your experience. We endeavour to maintain a high quality of service for our customers, and we are glad that you appreciated the service provided. If you ever need help, you can always contact us via customer service or our website. Your feedback will reach Rea, along with our appreciation.
Regards,
Albert
Lycamobile team
I was really satisfied by all the services
I was really satisfied by all the services I received.
Special Thanks to REA 38485, she was very patient and told me everything I needed.
16 October 2021
Unprompted review
Reply from Lyca Mobile AT
Dear Sorin,
Thanks for taking the time to share your opinion on Lycamobile Service. We are glad that you appreciated the service provided. We will ensure that your kind words reach Rea.
Regards,
Albert
Lycamobile team
Good service but an old website not good for mobile devices
Thank you MS. for he good and operative response.
14 October 2021
Unprompted review
Reply from Lyca Mobile AT
Dear ILIA,
Thank you for your valuable feedback about Lycamobile. We will ensure that your kind words reach Marites. Thank you for your support.
Regards,
Albert
Lycamobile team
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