The selection and purchase was easy. Few issues, I got the sms but no number. I am unable to sign in to the app using my email. The sms/email said I would have to be in UK to activate but the activati... See more
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I have twice asked for clarification of the difference between my 'Credit Balance' and the balance on my eSIM package. When my 'Credit Balance' dropped to zero, I was locked out of my account. I adde... See more
Company replied
I purchased a £5 travel eSIM from Lyca as a pay as you go (rather than monthly option) to use in the UK over a 2 week holiday, so imagine my surprise when getting back to Australia I was billed a mont... See more
Company replied
Poor customer service that is constantly unreachable. There is no free number for customer care that works, so when you have an issue you end up starnded. When you subscribe to a bundle and top up aft... See more
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Company details
- #95 of 95 best companies in Telecommunications service provider
Written by the company
Lycamobile’s mission is to connect friends and family around the world. As the world’s biggest international mobile virtual network operator (MVNO), Lycamobile provides low-cost, high-quality data and voice services to over 15 million customers across 23 countries. It is now expanding to offer a broad range of financial and travel services, including Lycamoney and Lycafly, that help people stay in touch across borders. Founded in 2006 and with a turnover of €1.5 billion in 2014, Lycamobile continues to grow rapidly and now welcomes a new customer to its family every two seconds. Lycamobile is available in: Australia, Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland, Hong Kong, the UK, the USA, Ukraine and South Africa.
Contact info
United Kingdom
- www.lycamobile.co.uk
3.0
Average
31k reviews
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Terrible
Terrible . I move to dublin and pay 5 extra and the internet isn’t working here . I am usying the WifI from the hotel cafe or bus .
2 September 2026
Reply from Lyca Mobile UK
Dear Customer,
We understand how frustrating it is to have paid an additional £5 and still be unable to use mobile internet after moving to Dublin.
Could you please help us with the speed test screenshot along with location and postcode details with us? This will help us investigate the network issue and assist you further.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
very bad customer service
2 September 2026
Reply from Lyca Mobile UK
Dear Naomi,
We’re sorry to hear that you had a poor experience with our customer service. We understand your frustration and appreciate you bringing this to our attention.
Could you please share more details about the issue you experienced, along with your Lyca Mobile number and any previous case or reference number, if available? This will help us review the matter and assist you further.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile UK
Dear Tracy,
We understand that the steps were not clear and that you found it difficult to get started. We appreciate you sharing this feedback, and we’ll make sure your concerns are taken into consideration as we continue to improve the onboarding experience.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Very good customer service
Very good customer service , very clear and simple instructions which were delt with pretty quickly and with no bother .
2 September 2026
Unprompted review
As normal I put a 10a on send the 11044…
As normal I put a 10a on send the 11044 msg for the bundle for the credit to say 9.95£ . So had to apply anither 10a. Sick of this now.
2 September 2026
Reply from Lyca Mobile UK
Dear Alex,
We understand your frustration after topping up £10 and sending the 11044 message to activate the £9.95 bundle, only to find that the bundle was not activated and you had to top up another £10.
Could you please share details of both £10 top-ups, and a screenshot of the transactions or your balance? This will help us investigate the issue and assist you further.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
today i try to do top-up
today i try to do top-up. They take money my account but still, I did receive any i didn't receive any credit.
2 September 2026
Reply from Lyca Mobile UK
Dear Shamsa,
We understand that you were charged for the top-up, but the credit has not been added to your account.
Could you please share the top-up amount, and a screenshot of the payment transaction or deduction? This will help us investigate the missing credit and assist you further.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Very rude person on the phone line
Very rude person on the phone line , zero help, please i want a refund of my money can you help me please
2 September 2026
Reply from Lyca Mobile UK
Dear Lena,
We’re sorry for the experience you had with our customer service and understand your frustration regarding the lack of assistance provided.
Could you please share your Lyca Mobile number, the details of the payment or charge you would like refunded, and any previous case or reference number if available? This will help us review the matter and assist you further.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Data Usage Wrong
Service is good and reliable, at least in London. However my data ran out far faster than expected. My phone's data usage and what they said I used was an entire 5GB difference...not a cheap difference as I had to purchase an add on when my data stopped working unexpectedly. I expect some discrepancies but this is not a small amount. Be warned
2 September 2026
Reply from Lyca Mobile UK
Dear Customer,
We’re pleased to hear that you find the service reliable in London, but we understand your concern regarding the significant difference between your phone’s recorded data usage and the data usage shown on your Lyca Mobile account.
We understand that your data ran out unexpectedly, resulting in you having to purchase an additional add-on. Please share your Lyca Mobile number and screenshots of both your phone’s data usage and the usage shown on your Lyca Mobile account so we can investigate the discrepancy and assist you further.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile UK
Hi Customer,
Thank you for sharing your positive feedback! Knowing you had a great experience with LycaMobile brightens our day. We appreciate your support.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Lyca is best!
Lyca is the best sim ever, I can use my wherever I want and the renewal system is so easy to configure!
2 September 2026
Reply from Lyca Mobile UK
Hi Ayoub Sahnoune,
We're so happy to hear that you find our SIM card to be the best and that you appreciate the ease of our renewal system!
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile UK
HI customer,
We're happy to hear you found our service good. We appreciate your positive feedback and thank you for taking the time to share your experience.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Contract cancelled out of the blue- then charged for early termination
I had a 24 month sim contract with Lyca mobile. For the first 12 months I had relatively few issues but the last 7 months I have had multiple issues each month. The latest was the final straw for my use of lycamobile.
My contract was due to run out in October 2026, however midway through July whilst out of the house my phone completely ceased working- no data, calls, texts working. I use my phone for work and work in childcare which left me in some quite precarious and dangerous situations. Once I managed to get to a shop with WiFi I checked my account on the website and app and it had said my contract had finished. There was no minutes, data or text allowance displaying and said contract ceased. I had no warning of this but needed a phone for work so tried to search for an immediate contract with eSIM so I could get a working phone. I needed to keep my existing phone number for work so requested a PAC for the new contract with Vodafone. The next day 24hrs after the outage started my lycamobile sim started working again. I called customer service who informed me that as I had requested a PAC number this will have triggered Lyca to cancel my contract early and I would be liable for an early termination charge. I have tried to contact Lyca on multiple occasions about this as I believe that I should not be liable to this charge as the early termination was due to a Lyca error which left me without any service for 24hr. I have been told I should have called the technical department but pointed out I had no working calls, texts and data so had no way of doing this. Following trying to resolve this with Lyca on both phone and email with customer service I continued to get notifications of outstanding payment that went as far as telling me they would be notifying a credit reference agency if it was not paid- there was clearly no link between these notifications and the open customer service query I had as I tried to point out I was trying to resolve this and was awaiting a response from their team to my latest email. I subsequently called customer service again who said my only option was to pay and this payment could not be voided as I had cancelled the contract. It was like talking to a brick wall trying to point out this was the case due to a Lyca error, I never once asked for the contract to be cancelled- it was only as a requested PAC number causes an immediate termination that this occurred which I was unaware of until I spoke to Lyca after this had happened. The Lyca error shouldn’t have happened in the first place- 24hr full service down time is unacceptable as a paying customer and to then be asked to foot a bill for early termination caused by their system outage seems completely ridiculous.
Other problems I have had have included data outages, no warnings of data running out, add on data packages not working immediately and having a 24-48hr delay on, poor/no signal in areas they claim to be covered to a good level, to name a few.
Every member of my family will no longer use this company as problems with contracts have not been isolated to just my phone contract. The customer service email team take about a week to reply to each response with a better service by the phone team but even then they couldn’t provide me with anything but a standard response.
I would not recommend this company to anyone and will continue to try resolve my issue regarding final payment in order to get a refund having had to pay the fee to avoid any referral to credit reference agency and debt collectors.
15 July 2026
Unprompted review
Reply from Lyca Mobile UK
Dear Annabel,
We’re very sorry for the inconvenience and frustration caused by the service interruption and the subsequent issues with your contract and early termination charge.
We understand that your service stopped unexpectedly for approximately 24 hours, leaving you without calls, texts, or data, and that you requested a PAC only because you urgently needed a working service for work. We also understand your concern that the early termination charge was applied even though you did not intend to cancel your contract and believe the termination resulted from the service issue.
We appreciate the detailed information you have provided regarding the outage, early termination charge, payment and previous service issues. Please share your Lyca Mobile number and any previous case or reference numbers, along with details of the termination charge/payment. This will allow us to review the account history and investigate the matter further.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Worse reception ever no one can ever…
Worse reception ever no one can ever get thru to me on my phone missed 2 doctors calls that were very important
2 September 2026
Reply from Lyca Mobile UK
Dear Sinem,
We’re sorry for the inconvenience caused. We understand how concerning it is to miss important calls due to poor network reception.
Could you please help us with the speed test screenshot along with location and postcode details with us? This will help us investigate the network coverage and incoming call issue and assist you further.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile UK
Hi Jehan,
We are so pleased to hear that our service was superb and that we went above and beyond for you. Thank you for your wonderful feedback!
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile UK
Dear Marie,
We’re sorry for the inconvenience caused. We understand your concern about being charged while your SIM is blocked.
Could you please share your Lyca Mobile number, details of the charge, and a screenshot of the transaction or balance deduction? This will help us investigate the issue and assist you further.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
did not get activation code or details…
did not get activation code or details with eSIM and the QR isnt working
1 September 2026
Reply from Lyca Mobile UK
Dear Madhurima,
We understand that you have not received the activation code or necessary eSIM details, and that the QR code is not working. Could you please share your Lyca Mobile number or eSIM order details, along with a screenshot of the QR code or the error message you’re receiving? This will help us investigate and assist you further.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Complicated misleading UX and e-sim transfer
Complicated misleading UX. I purchased a physical SIM on the buy e-sim page because of an easy to miss radio button. E-sim transfer to new phone is very complicated. I am disappointed.
2 September 2026
Reply from Lyca Mobile UK
Dear Peter,
We’re sorry for the confusion and frustration caused by the purchasing process and eSIM transfer experience.
We truly appreciate you sharing this feedback. We’ll make sure your concerns regarding the user experience and eSIM transfer process are taken into consideration as we continue to improve our services.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
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